This review is based solely on the customer service we received when we called in…read more We called to get more information and pricing and the gentleman that picked up the phone acted as if he'd id not want to be bothered. When we asked for pricing for the 36" because we need alot of them for various locations he did not want to answer what the price was nor the delivery time frame. As a business owner this not the type of attitude you want your customers to receive. Again this post is solely due to the experience with the rep in California.

I've been looking for the stainless steel needle skewers for a while, and FINALLY found them here!…read more they even have a nice assortment of sizes. They also have all kinds of cool stuff. If you enjoy cooking, you should definitely visit this place.

Warranty Experience with Chef's Toys and Mulberry Technology…read moreInitial Purchase and Expectations In 2023, we invested a total of $26,472.61, which included taxes and two warranty insurance plans, for a 3-door KINTORA refrigerator and a 2-door KINTORA freezer. Our initial experience was smooth and hassle-free, largely thanks to our salesperson, Estaban Aguirre. Unfortunately, we later discovered that Estaban was no longer with the company. The Issue Arises On March 6, 2026, the hinge of our 3-door KINTORA refrigerator broke, rendering the refrigerator unusable. Since we had purchased a warranty, we immediately reached out to Estaban for assistance, only to learn from Raul Flores that Estaban was no longer employed with Chef's Toys. Raul provided us with contact information for Mulberry Technology, who was supposed to handle our warranty claims. Challenges with the Warranty Process This marked the beginning of a frustrating ordeal. It quickly became apparent that Chef's Toys was not well-acquainted with Mulberry Technology. Raul initially gave us an incorrect contact number for starting our claim. He directed us to Joshua Wohl at Mulberry, who, while not involved in claims processing, was helpful enough to connect us with the appropriate department--after we had already experienced several unhelpful responses from Raul. After sending our purchase order to Karime, our contact at Mulberry, we learned that Chef's Toys had never registered our protection plan with Mulberry or transferred the necessary funds for our warranty. We attempted to follow up with Raul but received no response until we escalated our concerns to Chef's Toys' corporate office. Unfortunately, reaching out to their main line at 714-662-2433 during business hours of M-F between 9am-5pm only led to a voicemail, and our emails through their website also went unanswered. This is TERRIBLE! Resolution and Lingering Frustrations Eventually, Raul from Chef's Toys responded and offered a courtesy repair for our refrigerator door but informed us that our remaining warranty coverage would not be honored. This was frustrating, as we had already paid for the warranty. During this period, on March 25, the Health Department visited and deducted points from our inspection due to the non-functional equipment. We promptly notified Raul about the urgency, as another inspection was scheduled for April 6. Fortunately, the Health Department accepted our communication with Raul and a photo of the completed repair as proof. The entire process--from the breakdown on March 6 to the repair on April 6--took a full month. This delay was disappointing, especially given that waiting for a part should not have justified such a lengthy timeline; someone could have delivered the part to expedite the repair.

2.21.26 Hubby looking for a knife, I'm looking for a sharpening tool…read more It's a smaller scale store but I can easily spend at least an hour roaming the aisles. I love to cook & I see all the possibilities of the items to make life easier or more efficient here. My santoku is starting to become dull & needs sharpening. I couldn't my favorite chef 's knife (the whole knife block cannot be found!) Hubby found a chefs knife & he got me the sharpener. I told him I wanted to get the stone/honing block but he opted for the metal kind. The staff are super helpful & answered our questions. There so many "toys" I wanted to buy but I must resist the urge to amass more "clutter" (that's what Hubby calls it, but he reaps the benefit when he eats what I cook). I still need a dumpling rolling pin, but they only have standard types at this location. Aisles are fairly spacious & inventory appears well stocked, neatly arranged & sorted. Prices are fair & marked accordingly. It has its own designated free parking lot. Good shopping trip, met our goals.

My husband and I visited this store on Saturday, 5/16 and received really great service from Eric…read moreAdams. He was very professional and helpful. We left feeling very informed with no pressure. He gave us quotes for a couple different set up. We took them home to deliberate and called in to place our order. The process was very efficient and we felt that we received a great deal.

My wife and I are building out our backyard and adding an outdoor kitchen. Eric Adams was amazingly…read morehelpful in helping me pick outdoor kitchen appliances. His recommendations on where to spend and where not to spend based on our specific needs was greatly appreciated. Excellent customer service. Eric felt like an advisor and not at all like someone just trying to sell me something.

Lopez's Events & Rentals went above and beyond for our backyard wedding. We absolutely loved…read moreeverything about the design and setup, and everyone who walked into the "venue" was completely awestruck by how beautiful everything looked. Even with the rain, their team re-designed the place to make sure no one got wet and to keep every detail looking perfect. They worked tirelessly each day they came, whether it was dropping off items, setting up, or picking everything up afterward. They understood our design inspirations perfectly and handled every detail incredibly in the days leading up to the wedding, on the wedding day, and even in the days following. I encourage everyone to look at their Instagram or TikTok and view the videos around November 14th, 2025 to see the full scope of the transformation of our backyard into a beautiful venue. The turf and dancefloor were absolute must haves. The monogram on the dancefloor looked stunning and added such a special touch to the place. The coordinator services were also a must have. The coordinator and waitstaff were incredible, offering excellent service to our guests and vendors while keeping everything running smoothly and on schedule. My wife and I did not have to worry about a single thing because they had every detail handled with professionalism and care. They were extremely responsive throughout the entire process and made us feel supported at all times. We cannot recommend Lopez's Events & Rentals enough for anyone looking to have a flawless, beautifully executed event.

Lopez's Events are spectacular! They transformed my home into a magical wonderland for a thrilled…read moreBride. She felt like a princess thanks to Lopez's team's artistry. Grateful! Will be turning to them again and again!

This is one of the few places that still carries materials such as fabrics for making dresses or…read moreany other items that you want to sew together. They have a wide variety of hobbies and decorations for your home. Prices are great. Keep in mind, this store is a Christian company so the store is closed on Sundays. During Christmas, this place is packed with customers and will often run out of decoration supplies for your Christmas decorating needs, so go early in the season. Lines will be especially long during that time of year, even on the weekdays. You must have patience while standing in line. The wait can be a bit long.

Great products for home and crafts! I shop here very occasionally for project based purchases. Ie…read more making bridal shower keepsakes, wedding keepsakes, and framing completed jigsaw puzzles and more. Have also shopped here when I received a gift card for Christmas. Speaking of seasons, they have plenty of items for the various seasons and holidays. On a side note, it is a bummer that retailer Jo-Ann went out of biz by May of 2025. Glad to have HL at two South Bay locations currently. Another Elite yelper may have mentioned how the store layout is arranged by department category and is not numbered. Customer service is hit or miss. Most of the time, I have been on my own depending on which department. On the sales floor no one has approached me to offer assistance. The employees at the framing section have been helpful and efficient. Cashiers have been nice for the most part but their supervisors or leads did not give that same courteous vibe. Hours are 9am to 8pm and closed on Sundays. The Yelp 3 star average overall is accurate.

Came in here with the family-in search of a great couch…read more That's when the magic happened, and.....voila! Enter staff member and interior designer Nathan! Nathan was the CSA, or Customer Service All Star of this experience beyond question. He went (ab&b) above and beyond, and eplained his design services with a level of detail and clarity that Stevie Wonder & Hellen Keller would have been proud of! Did I mention that Nathan is avable to travel to your residence to lend his expertise? My sister went ahead and set up the appointment, and just like that the pending renedevous with Nathan at her residence was set. An A-1 experince to be sure.

Terrible service and pushy sales people. Every time my husband and I come here, we are bombarded by…read morethe associates trying to make a sale. They are so pushy that we can't even shop in peace. Even when we do have a question, they aren't knowledgeable enough to answer them...?? If you have a return, the staff will give you attitude about it...even if it was their fault in the first place. We came here looking for the Barazza ESP Encore and specifically stated we wanted the ESP version. There were two ladies we asked and they both could NOT figure it out. It was like the blind leading the blind. They were slow AND incapable. I saw that there was NO "ESP" on the package and said "no this isn't it. It states it's the regular Barazza Encore" and they just wouldn't believe me, insisted on checking the barcode numbers which they were incredibly slow at. Not to mention, it was indeed the incorrect product like I stated. Then they went to check in the back and said "good news we have the ESP!" Well we were also buying an espresso machine and did not realize they had brought us the regular Barazza encore (the WRONG ONE AGAIN!!) until we got home. We had to make another trip back just to return it due to their mistake and the sales associate had such a nasty attitude - asking us all manners of questions in a condescending tone and insinuating we used it when we literally bought the machine an hour ago. There was one Asian guy who was polite and attentive but gave us the space we needed without the constant obvious pressure of trying to push a sale. Whatever the incentive to sell or discourage returns is, please stop. Because I don't even want to set foot into this store due to the 5 out of 5 visits being negative experiences.

We had been frequent shoppers of Placewares up in their Gualala store. It has been one of our…read morefavorite stores for unique and interesting home items. Ownership of the store changed I believe around 2016 - 2017 but the store was still wonderful. Then we heard last year that the Gualala store closed and we were saddened to see this but saw they had an on-line store so we very recently placed an order. It is nice to be shopping with them again.

From the owner: Placewares carries iconic, timeless designs from our four-decade history, including products from…read moreiittala, Marimekko, Heller, Chemex, Alessi, Normann Copenhagen, Bodum and Chilewich. Launching in 2016, Placewares now offers exclusive Placeware-designed products done in collaboration with leading artists and designers from the US and abroad like our debut Jim Isermann @ Placewares product line for home now featured by leading stockists like Trina Turk stores, Cooper Hewitt's SHOP, the Brooklyn Museum and LA Eyeworks. We also source exciting new designs that will stand the test of time like Japanese, Hasami Porcelain. Each year, we search at home and abroad for the very best new products available. Placewares is also host to a gallery space showing an exciting, unusual and rotating mix of local California artists as well as internationally celebrated artists with works housed in the permanent collections of MOMA, Tate Modern, Art Institute of Chicago, LACMA, MOCA, SFMOMA, and The Menil Collection, among others.