KOODO in Sidney at Tom Harris Telus and Koodo in Mayfair Mall should be avoided by all. In Sidney…read morethey simply don't know what they're doing or intentionally lie and at the Mayfair they're really helpful but also mislead the facts. Best example: tried to fix the mess that Tom Harris people created with the mall people. They couldn't figure out the charges, called for management help and it all ended up costing me another $200.00 above the unexplainable bill I went to them for. The $35.00 fee to sign up a new phone was promised to be waved at least half a dozen times during the process but the invoices were never adjusted. When I cancelled the account they went after my credit rating and dropped it 100 points. Used to be solid gold, now trashed. This isn't new for them, I've heard similar complaints from many. I'd AVOID all Koodo outlets if I were you. It isn't a discount cell company if they lie and then threaten your credit. Oh, and by the way. They posted the negative credit file AFTER they apologized and credited the $35.00 BUT only did this when I filed a complaint with the BBB.

Worst telecom out there. They lie to get you to sign up promising rebates then deny and ignore…read more Dropped them. Useless customer service. Contacting CRTC.

Last week I came with my 80-year-old mum to the Shaw store in the Uptown Mall in Victoria. She had…read morejust opened an account with Shaw Mobile and was carrying her new cell phone with her. She needed help to port her old cell number to her new phone. Grayson is an employee at this Shaw location. He explained very kindly and patiently why he was unable to help us. He gave us instructions for completing this process online. I remain frustrated that Shaw, the company, makes it so difficult for someone elderly, like my mother, to interact with a real human to accomplish a task that should be simple (buying and updating a new phone with an old number) but isn't. We still have not completed this action successfully. But my frustration has nothing to do with a real-live customer service person, like Grayson, who did his very best to help us. I give Grayson and his colleagues at the Uptown Mall Shaw store top marks for their kindness and helpfulness.

Can't complain about Shaw so far. We are new customers, and got a pretty good promo on internet…read moreand cable. They showed up to install it exactly when they said they would, which is an experience I've never had with a cable company. Customer service via phone seems adequate - sometimes slow to get a human, but they're always pleasant and helpful. Our internet service has been reliable, and I'm happy with our cable as well. We even added a few more channels to help get through this whole dark damp winter. I would try to stay away from going to their walk-in location on Cloverdale though - I had to go return a phone modem (long story involving my other half agreeing to a free trial of digital phone without consulting with me), and it was a pretty unpleasant experience. To be fair, it had very little to do with Shaw and more to do with the customers having really unfortunate and illogical arguments with the agents at the desk regarding unpaid bills and such. (Do people seriously not realize that if you stop paying you'll get your service cut off?!) Took me 45 minutes to drop off some equipment....Not impressive. Hopefully everything will continue to work well and I'll be able to sweet-talk customer retention into another deal when our promo ends!