Unfortunately my experience with Rod's Sprinkler Solutions has not been stellar. I contacted the company several weeks ago by phone. Rod was in the field at the time and said he'd get back to me when he got back to the office in the evening. Didn't hear from him. Several days later, I called again. At that time he said he didn't return my call because he had another client with the same name but spelled differently and didn't know who to call. He then made an appointment to come to my home at 11:00 on an upcoming day. The day and 11:00 arrived but Rod did not---in fact he didn't show up OR BOTHER to call at all that day to let me know he couldn't make it. I call the company again. His explanation for standing me up was that he was working in Wine Country and had no phone service. He then assured me he would arrive the next day between 1:00 and 1:30 pm. Once again, he was a no show, and again not even the courtesy of a phone call. Who would trust this company to show up and complete a job---not me?
FOLLLOWING is my response to Rod's response to my statements above. First of all I haven't yet lived in Temecula four years. 1. Rod did install an elaborate and complicated drip system and did initial support of the system. This was necessary because I have dogs that are ratters by nature and vigorous diggers . Where sprinklers once were, drip lines were run and put into many pots. I did mention at the time that I was concerned that the drip lines were too short and asked if there was a way to fasten them to the flower pots. I was told they were adequate and they would hold on their own. That has not proven to be true, the lines are too short and come out of the pots when the gardener uses his blower and when there are heavy winds. Another problem with the drip system is that the gardener trims with a chain saw and has cut lines in the process--this of course is not Rod's fault. In fairness, the system installed under the covered patio is still working but also needs some repair. 2. Rod's recent offer was to send a team, that would be in the area on another job, to do minor repairs at a time of day I wouldn't be home. I refused this offer because, as he knew, the system repair was major and involved both front and back yards, repair or replacement of valves and a complete redo of the irrigation system. He commented that he needed to take a look at the situation before he could estimate time and cost. I totally agree that he needed to come out and see the issues but a team of workers was not accepted at this time plus the time they would be here was when I wouldn't be home, how would they know what to repair and there would be animals in the yard? There was no mention of a "partner" coming out to do the estimate, Rod left me with the impression it was he that would take a look.
In a nutshell my complaint is lack of consideration and simple notification when he couldn't keep his appointments. Once would have been and was excusable but three times is not. Or if he was too busy to take care of my needs, that he wasn't up front with me and had simply said, "thanks for think of us but at this time we just have to much on our schedule to take on this job." read more