No appointment but got right in on a Sat. morning. I had the online coupon for synthetic and had…read moreit done. I was talked into more than I went in for, but that's on me. Totally convenient and easy to drop $231.63. Oddly specific? Yes.

This is a dangerous location to have a vehicle serviced. Came in for a full synthetic oil change,…read morethe store sprayed oil all over the engine compartment and air filter. OK, you'd think they were done with the vehicle damage. Nope, then the shop keeps 1 of 4 skid plate bolts and 1 spacer, cross-threads one of 3 remaining. leave another out and this heavy skid-plate teetering on 2 bolts. Contacted customer service (Joke) spoke to store manager... 4 hours later, he made arrangements for me to pick up the bolt and spacer. Had to clean the engine compartment, tap out the thread damage to the frame, and reinstall the skid plate with all 4 bolts out of pocket. These butchers are not who you want to do business with.

The high reviews are certainly warranted. I take my vehicle to this place exclusively & have…read morealways had a good experience. The employees are always friendly & seem very trustworthy. The coupons do not hurt either. The text you receive, showing the areas checked, also give you piece of mind. I do not take my vehicle anywhere else.

Had to take my truck here after it broke down while driving to my parent's house. My dad being a…read moremechanic of 45 years I know a questionable shop when I see one! Unfortunately I didn't have very many options. After getting back on the road and to my parents. My dad noticed several bolts had been cross threaded or extremely overtightened. Place was way too high on prices. The front desk seemed clueless and unorganized. Place had a smell of wet dog and people that don't bathe. Definitely wouldn't recommend. Might want to make sure you take your truck to a reputable place!

I used to go to Firestone in Dublin, and then moved back to New Albany. I was a bit concerned…read moreafter I read some of these reviews, and it started out a little crazy, they had a difficult time getting a rim for my car. However they were diligent and determined! It took longer than I expected but it was not their fault. They gave me updates and even a discount for my waiting, I was surprised by that gesture and really appreciated it. Everyone was courteous and very nice to work with. The shop was especially clean. I wish more people would write positive comments....but I know usually when you're happy you're say thank you in person and smile as you drive away! I just want Firestone to know how grateful I was!

Dropped my truck off at noon for a tire repair(screw in tread). Checked in at 6 pm before they…read moreclose and they told me it'd be ready in 45 minutes. They closed before finishing my repair, kept my vehicle overnight, and didn't bother to call me the next day to tell me the repair was completed. They seem to be understaffed so you can blame management on that. But for the guys working there, they were screaming and cussing in the garage the entire time I was waiting for my vehicle. Go elsewhere if possible

At first I thought it was a Take 5 Car Wash franchise because it is a shared building with Take 5…read moreOil Change incorporated (not the same). It is also a bit awkward getting in and out if you are not from the area as those options are limited. After pulling out of the way I confirmed it's actually a Moo Moo Car Wash but had to loop back around and navigate thru the lots for a third time. I have the monthly membership to the franchise, so the cost was included. The wash did a decent job, though the dry cycle didn't fully do the trick. Staff were friendly during the quick interactions. You can only turn right in Hamilton Road when exiting.

Being helpful and kind when first greeting customers. I don't go often enough to know exactly what…read moreis offered. I ask the prices because the screen isn't listing them, your greeter was first appalled that I pulled up to the wrong line then passively-aggressively berates me because I ask what services are offered (price-wise). I came to this Moo moo because the other car wash down the street wasn't open yet. I made a mistake in trying this out.

The customer support was amazing. Jason at the front desk was very kind and knowledgeable when I…read morecame in to get a tire repaired. He explained the nuances of different tires and issues that could arise. I dropped car off in evening and picked up the next day. Very easy, affordable, and friendly. Would recommend to friends and family.

DO NOT BRING YOUR CAR HERE…read more I brought my Mercedes E350 to Tire Choice #0601 because of a front-end knocking noise and asked them to diagnose and repair the problem. They diagnosed suspension components as the cause and recommended over $1,700 in repairs. After keeping my car for several days and failing to return calls and voicemails, I finally got through to them and was told the repairs were completed--but the knocking noise was still there. I paid $1,704.45 and picked up my car with the exact same problem I brought it in for. I was also told their alignment machine/software did not have the specifications for my vehicle, yet the invoice states that alignment was declined by the customer. To make matters worse, they entered the wrong mileage on my invoice. My car has approximately 60,000 miles, but the invoice shows the vehicle leaving the shop with nearly 100,000 miles. I now have to spend my own time dealing with the consequences of that error and making sure it does not affect my vehicle history. Paying over $1,700 and leaving with the same unresolved problem is unacceptable. Based on my experience, I strongly recommend taking your vehicle elsewhere, especially if you need an accurate diagnosis rather than simply replacing parts and hoping for the best.

On 12/27/2022, I had gotten a nail in my tire, so I needed to get it patched / repaired. So I…read moredecided to to use Mr. Tire as it was the closest tire store to my location. Walked in a was greeted by a gentleman (Person 1) behind the counter he seemed to be very happy because it was his birthday. He was helpful and very polite to me. While my tire was being taken care of, a woman that was my mom's age, that had been sitting in the lobby was very upset. She and I started to talk and she then began to tell me the following. 3 - Months ago she had her brakes all redone at this location for about 1,500.00 and was back because her brake light was back on. She then stated they had quoted her another $350.00 repair for something on her brakes. She asked if I could explain what was being repaired on the quote. She was getting a caliber repaired. I asked her if she by chance had a caliber replaced she explained that she didn't know. She never really handled the auto repairs and that her late husband typically handled this. As we talked more about the past repair and current repair was discussed the gentlemen (Person 2) in a back room heard us talking. He came out and asked the guy at the counter (person 1) if there was any chance any of the current repair would be considered a warranty repair. Person 1 stated there is no way it is warranty. Person 2 pushed the issue and reviewed and decided at least part of it was a warranty issue. Person 2 did right, but my 1 star review is due to the fact that it appeared they were going to charge this lady extra costs that were clearly a warranty issue. Regarding my tire plug it was done fast and done right. But it seemed way overpriced at $35.00. My advice for Mr. Tire and their employees at this location. Make sure the customers understand the work that is being done, make sure they feel like they are getting taken care of fairly. I did tell the woman in the lobby, that if I were her, I'd find a new place for car repairs.

My grand daughter vehicle needed brakes, four tires and both cv axles repaired. everyone was super…read morefriendly and helpful. they did a great job and got the work done quickly for a great price. definitely recommend them for auto repairs!

I got a flat tire so brought my car in on the spare. I called ahead and they confirmed I could drop…read morein with no appointment. They were quick in getting my car in (20min all in?) patched the hole (FOR FREE), put my spare back in neatly and even pulled my car up after the service was complete. Fantastic service, friendly providers. Will definitely be back!

Beware, this place will scam you! I booked an oil change to take advantage of a Goodyear…read morePresident's Day Flash sale. They didn't honor the flash sale price. At the time of the service I received an email with an increased price. Then when I picked up my car, they charged an even higher price. What concerns me most though is that the service technician said my air filters were "long overdue" for replacement. However, I'd replaced them just four months before the oil change. I refused the filter replacement service. When I got home I pulled the filters out and they look brand new.

A stranger at the gas station alerted me to a problem with my tire. After my initial panic about…read moremissing my lunch date and wondering how I'd get home,I saw Express was just a few doors down. From the moment I walked in through check out, they were helpful, friendly, and fast. They didn't have my tire in stock and my heart sunk. The manager made a call then offered to go get the tire to expedite the service. Start to finish, my car was done in just over two hours. Can't say enough nice things about this business!

I told them what kind of car I had when I made the reservation. I pulled in and they told me they…read moredidn't think they had the correct oil filter. They had two of them but then another guy walked over and said they couldn't do my car because they had to pull put a headlight-or something like that. I was very annoyed! They knew what kind of car I had so why not email/text me and tell me they couldn't do it. BTW, I took it to the MINI dealer and he said what they said was not true-it took a bit if work, but guess they didn't want to do it .