Mills Pest Management has been to our house twice now…read more Once for rodent removal, and then for ants/insects. Immediately happy with their rates and the reviews regarding their service and quality as they were available on the weekend, which made it easier for us to accommodate and be around in case. The value comes at the immediate resolution you get as you'll see results within a day. For the rodent care, they revisited the house to check the traps for a couple of weeks after first service and for the ants, came back when I called and informed them I had a small resurgence of those pesky critters. 10/10 all around from reception on the phone to meeting the techs in person.

I love this service! We had so many ants and spiders in our house that it got to the point where we…read morecouldn't leave any food out anywhere without finding a trail of ants all over it. The first initial service didn't really help, but when I informed Mills about it they came back and even offered to spray the inside of the house, which did the trick. Honestly we were sold, and I love having the routine service on the property -- we haven't had any problems since. Kevin the owner really cares, and our tech Wyatt is amazing and highly recommended. For the money they charge it is completely worth it. If you need any sort of pest management, these guys are the ones for you.

I was incredibly stressed after I started noticing a foul odor coming from the walls in my closet…read moreand hearing scratching noises up in my attic. I knew something wasn't right, and I needed help as soon as possible. From my very first call, this company went above and beyond to accommodate my urgent situation, and I am so grateful for their kindness and professionalism. Our field representative, Nicolas, was absolutely outstanding. From the moment he arrived, he was incredibly friendly, patient, and thorough. He completed a detailed inspection and took the time to explain exactly how mice can get into a home, pointing out areas of concern and answering every question I had. He then walked me through their entire plan for sealing entry points and preventing the rodents from returning, making sure I understood every step of the process. What really stood out was how understanding they were about my budget. They presented the recommended service but also worked with me to find options that fit within my budget without making me feel pressured. That level of honesty, flexibility, and compassion is hard to find these days. By the end of the visit, Nic didn't feel like just another technician--he felt like a trusted family friend. His knowledge, professionalism, and genuine care turned what was an incredibly stressful experience into one where I felt informed, supported, and confident that my home was in good hands. I wholeheartedly recommend this company to anyone dealing with a rodent issue. If you're lucky enough to have Nicolas as your representative, you'll be in excellent hands. Thank you for treating us like people instead of just another customer. It truly made all the difference :)

Once again I could hear scratching and movement in my attic…read more I've been semi successful over the years laying traps but never solved the problem permanently. I'm a Yelper so I started reading reviews. I made an appointment for an inspection and met up with Nicolas. Wow ! I had no idea how many entry spots my property had. These guys went to work cleaning up my attic and sealed up my house, garage and crawl space. I really appreciate the care they took protecting my walls and floors. When they left I couldn't find a trace of the mess they cleaned in the attic.they cleaned up inside and outside my house. If you're serious about eliminating your rodent problem the right way? Rodent control will! Thank you Nicolas and all your guys!

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

Mike and the team showed up as requested to determine what type of droppings were found on the…read moreproperty. He didn't want to speculate. They inspected the area and determined that the droppings were from crickets, not termites. The inspection was free, and the advice was invaluable. Mike and the team were timely, easy to communicate with, and offered to inspect the property free of charge when others were leery or wanted to make sure they got paid. Thanks, Mike and team.

I would't trust this company to walk on your roof and break many tiles as possible. In a small…read moreroof, they broke 14 spanish tiles (initially I thought it was 6-7) and if my neighbor didn't inform me, I wouldn't know. This company knew they broke the tiles and never said a word. When I called the company, the owner Mike told me "6-7 tiles are nothing, we break as much as 50 sometimes and it is not our responsibility to fix it as it is in the contract". Very rude guy and i know it is in the contract, however, not informing about the broken tiles is not in the contract and breaking tiles ruthlessly instead of paying attention while you walk on the roof is not in the contract. I would highly discourage any termite work with this company. Attached is one area and there are many other areas. Not a single apology, very rude guy.

In February we had a pest problem (roaches). It was a new and an experience I didn't want to deal…read morewith. However, Randy and his team were great. They were thorough, available for any questions, and followed through. Each person that came to assist was knowledgeable and helpful. Thank you again for helping us be pest free.

I contacted Get ur Done Termite for one of my out-of-town clients who needed both a section one and…read moretwo clearance and a potential tenting of his residence in Winnetka. This company was Johnny on the spot and communicated back-and-forth between him and I so we knew everything that was going on, explaining to us the different types of termites we were dealing with, and what tenting the residence would cost. The tenting was lower than any of the other places I checked, so we are moving forward if you are trying to choose look no further. You won't find a better, Customer Service!

Thank you, Joe, really appreciate the help. He was very thorough with the inspection and explained…read morethings really well. They were also really quick to respond. I called at 9 am on Sunday morning, and they were at my house by 9:30 am.

I didn't go with them, but they were one of only two rodent companies that had no bad reviews. They…read morecame out for a quote and basically told reiterated what their competition had already said. The guy was honest, thorough, and within minutes I had a quote. The only determining factor in my decision was the price and that the other company was local to my city. But I would 100% give them my business in the future, and I appreciate how honest and attentive they were when they came out.

This was our first treatment by Home Shield. Marcus, the tech was very helpful explaining…read moreeverthing and taking care to do a thorough treatment. 5 stars!

Due to the weather being less than agreeable, there have been more and more spiders calling my…read morehome... home. So I needed to call someone to break some 8-legged kneecaps. I found Homeshield during my google search, and since I was leaning more towards supporting a family business, rather a big name brand, this is where I landed. Marcus arrived to my home, and was very courteous, and knowledgeable. He took care of business and showed those spiders who's boss. I had a D2D salesmen offer me a deal for pest control, and the value proposition seemed more like control, than a value. I'm glad I turned them down, and found homeshield. ​

On behalf of my father, they are punctual, they say what they do, and recommend to others and for…read moreour other units. Thank you! Also thank you for Karen and Israel for making it a smooth process.

I'm extremely disappointed with the level of customer service I received as a new client. I was…read moreprepared to invest and pay a premium price for the services offered but unfortunately the experience I received from Carol customer service agent did not reflect the level of service I expected. As a new customer I strongly believe that first impressions the way the customer is handled are the most important and crucial to redeem a customer also the quality of service you are delivering to that customer WELL to my surprise I received none of the above what was delivered to me was poor quality of service and rudeness from the beginning with her attitude and tone. I felt overlooked and poorly treated by customer service agent whom claims her name is Carol ultimately for the lack of respect and courtesy I had received from her not to move forward. It's unfortunate because this company had the opportunity to earn themselves a new client potentially leading towards a long-term high premium paying customer. Instead the way my experience was handled leaded them losing my business entirely before it even had a chance to begin. Good customer service costs nothing but is everything and can cost a business much more. I sincerely hope management takes this feedback seriously and looks at how a new client was being bullied, mistreated and harassed showing no respect or compassion towards the reasonings of my rescheduled appointment I felt overlooked, unappreciated and poorly treated for having had cancelled prior appointments due to a family emergency no empathy no respect whatsoever her demeanor was rude unapologetic causing me to have to cancel the contract entirely she mishandled an opportunity for new business poorly earning herself a big F for failure! She made it more about scolding me than just trying to help a customer who's dealing with a lot and on top of it all a Rodent issue placing my anxiety, stress and pain to go sky rocketing no individual wanting to be simply placed back on the schedule should have too endure what I was put through a little understanding and compassion goes a long way Ms Carol (customer service) !!!! having been put through your unprofessionalism care was the most unhelpful, unfortunates reveling me to withdraw and move forward to a company that knows how to handle customers and appreciate my business It was clear that this company wasn't what I was looking for because of this agent this business did not render my business. The opportunity was theirs to earn but the way my experience was handled resulted them to lose my business before it even had a chance to begin. The agent made me feel belittled making it more difficult then it should have been and more about the money. I have moved forward with a local 5 star company who showed and appreciated my business ! BYE BYE RODENT STOP! I came looking for a solution to my rodent problem, but the only thing that ended up getting exterminated was my confidence in this company! I was ready to pay a premium for professional service but apparently customer service was the first thing they let crawl away!The rodents might still be looking for a way out but this customer has officially found the exit! Respectfully You know who I am That's also incorrect I received the call to advice they were on there way to my residence when I had advice I would have to reschedule that was the first time, the second cancellation I called and advised I was going to have to reschedule and presented the situation I was facing so your incorrect by stating that both times the technician was at the residence when in real fact they weren't.

We had a rattle snake in our yard and they sent someone that quickly removed it ! Thank you!!read more

After dealing with another pest company for a skunk problem under our house which they weren't able…read moreto solve, we called Traction. Arman came and methodically and humanely solved our problem. He was friendly, explained everything and put in a lot of time. I'd recommend Traction and Arman to anyone needing real professional help.

Highly recommend. My point of communication was mainly Francisco. He provided a "free…read moreinspection" then provided a quote. I agreed to the price and they completed the job a day later with his crew of 5 or 6 workers. They were great. Honestly I wasn't expecting these types of quotes from vendors but it's something that has to be done. It's a relief knowing that rats have been eliminated from the home. That was worth the price. It was major work. The insulation in the attic was removed and new material was put in after they thoroughly cleansed the attic. They also covered/repaired all potential openings that lead inside the property. They will continue doing follow-ups for the next month or so (This was done yesterday by Francisco). I really like their 2 year warranty. If any issues come up they will come and inspect. Good luck.

Opened a Yelp account to write about my experience hiring a pest control company, I have multiple…read moreproperties , and been through this experience multiple times, wanted to give my feedback to the inspector who was out at my property, as well as help others were looking for a professional company to work with. We found this company by accident, we were actually looking for another company that has the same name, it looks like this company is basically trying to piggyback off of their success, by basically copying their name, I was initially recommended to rodent control Inc that is a different company with a almost identical name, when the inspector from this company came out to my house I asked them if they are the same company, he said that they are .... when I asked to verify his license info , our conversation spiraled downwards, he immediately started becoming defensive and angry . Overall, didn't feel comfortable working with them, and a general rule of thumb, before hiring any contractor for any service, make sure to verify their insurance & license info. UPDATE : Pablo responded claiming that they were never at my home, he was .. I have a ring camera in the front of my home, that captured everything. I welcome your legal threats, I have all the receipts to back up my statements, your defamatory claim will be thrown out the window, you will be responsible for all legal costs .