Staff was so friendly and helpful, not like in the past. It is great now to have Ace in the neighborhood.

Terrible customer service. Too many staff hanging out talking and not helping customers

Great service and they always have what I need. Unlike the big box stores in the area I can ask any associate and they lead me to the goods. I purchased a grill recently and it was delivered within an hour busy two young courteous men. Great service read more

The rudest, older person who works in the paint department and I believe he is the owner. initially I gave him the benefit that he was having a bad day and went back a week later to the same attitude he displayed upon my first visit. The young people that work at the store are all great. I now travel 8 miles further to the Sanford Ace. read more

Unlike other tourist quarantined for 14 days outside of the state i never left since before the epidemic. As a native of California I see things as an outside observer differently, and perhaps more objective in that way. In my opinion I love the folks in this store and I'm glad that they are there to help us even when everyone else had to close. Ironically my only complaint is how they moved everything around so that it's more difficult to find anything. And that forces me to have even more interaction with the staff just to navigate the place. Also they use to have a nice marine fittings and hardware section with cleats and such, but that now appears to be gone. Kennebunk really needs a marine supply store and I hope one day this store could consider such dual purpose. read more

Well, it's getting worse. I really didn't think it was possible own a small business and be so poor at serving those that provide your income, but apparently it is. The missus only wants to play with her phone. The owner is too "busy" to ask if you need help. Went to Port Hardware after leaving Ace in disgust. Owner at Port greeted me as I walked in and immediately went and found what I wanted. That's my hardware store now!! read more

i am setting up my r.v. because i will be staying in wells maine for the summer. one of the things i wanted to add was a bidet. the plumbing connections are different for a r.v. from home plumbing. i saw on youtube that the adapter can be bought at ace hardware. so here's the warning if you go there stay away from the old man with white hair and glasses. i had the adapter that came with the bidet which i handed to the old man and said i need one that would fit r.v. plumbing connections, he asked me what i was trying to install and when i told him it was for a bidet he gave me a nasty look and told me we don't deal in that sort of stuff. i should not have said it but i did, i said you should try hitching one up in your outhouse you may like it. read more

This is my families go to hardware store. We do our best to support Local business owners They always have what I need and there are plenty of staff to provide answers. When my purchase is heavy they load my car! read more

Still no customer service, all the products that you need but the CS is still BS and those saying good CS are full of BS.

I've always had a great experience at Ace in K'bunk. Staff is knowledgeable and attentive. Two of the men who work there aren't the most warm and fuzzy people I've ever met, but they're never rude and always seem to know their product. I'm not going to a hardware store looking for a new best friend! I'm looking for salespeople with skills and experience who are invested in being helpful, and that's what I've found here. The range of product is extensive too/the store is huge, and yet not as huge as the 'big boxes', which I prefer not to frequent. read more

In my experience the customer service is excellent and the product knowledge is superior to local big box stores. They are cost competitive with big box chains; especially if one takes into account the time saved shopping locally. read more

Terrible! ACE hardware in Kennebunk is TERRIBLE. Previous reviewer is correct. The worst customer experience you'll ever have. And I've heard this from multiple people. If they were 50% cheaper in prices, I still won't ever go to this place again. They treat you like you're a nuisance. read more

After recently writing a bad review due to what I perceived as tepid service,my wife visited twice and had what she considered great service.She said that the service she received was superb- both helpful and friendly. This is a very well stocked store in a convenient location and I am pleased to be able to amend my earlier review. read more

Being a small business owner in Kennebunk I make a big effort to use local businesses. This business consistently provides poor customer service so I am finally "done with them". Today was the tipping point. A month ago I had them make six keys for my business. I tested them all and none of them worked. The owner of the building later told me a locksmith is the only one who can make duplicates. I let the six keys sit on my desk for a month with the receipt. Today my 30 year old son asked me if I needed anything at the hardware store. I said yeah you can take back these keys. I gave him the receipt too. He came back with the $12 and said he'll never go back there. All the older woman at the register said to him was "Next time don't wait a month to bring something back." Not nice. I had to wait while they made six keys only to find out none of them work then return them. I'll be taking my business elsewhere and so will my son. Bye Felicia! read more