Seth and Casey in the service department really went above and beyond to help me with service on my ram 2500. I had a last minute breakdown before a family vacation and they got me sorted and back on the road quickly and basically saved the vacation. Great people and great work, would recommend. read more

This has to be the worst most dishonest shop in all of America. Buyer be warned!! I would give them -100 stars if I could. I had a van converted into a living space that broke down in Jackson, had it towed to this shop for major engine repair and when I picked it up noticed aggressive issues with the transmission which ended up blowing the 5th gear on a trip to Utah. Come to find out the transmission was mostly drained but never refilled. To make matters worse, these transmissions dont really exist anymore and now I'm stuck with this vehicle that is not operational. When I confronted the shop they decided to go radio silent. I gave them a list of issues that were not present before allowing them to work on my home. Extremely loose power steering bots, A/c system drained but never refilled, broken hood ornament and more. Now because of this shop's incompetence, I'm forced to purchase a different vehicle and have even more distrust for humans. DONT TAKE YOUR VEHICLE HERE! read more

We were in the national park and experienced issues with our truck. I called this dealership on a Saturday and spoke to Dave, who without hesitation said to bring it in! Our truck issues were quickly diagnosed and repaired on the spot. Everyone was so great and treated us like family! Thank you so much Dave and team for such a great experience. We are so grateful to you all! read more

I ordered and paid for a Hardtop for my jeep. Then had to pay for shipping when original agreement included shipping. Two months later I am still waiting for shipment. I have demanded a refund but they refuse to comply. I only get excuses and told to wait. This company has no regard for customers and holds merchandise paid for, for ransom. read more

Bought car they buypased the turbo there jury rigging failed turbo over boosted engine and blow it up. All in under 500 mile. Now I need a engine and turbo in a car under a week old read more

Jake was amazing every step of the buying process. Worked with us over the phone so my husband and I went for a test drive (we knew what we wanted), met Chris in finance and signed the papers. literally the easiest car buying experience I've ever had. read more

Absolutely pathetic, lied for days about parts being on order. Really sad to see how blatantly they are willing to lie about repairs being done and when things will be done. Falsified an entire story saying that they had already done part of the repair, come to find out they hadn't even received the part yet that they said they had replaced. After several days of this, finally had to purchase a flight home cause the vehicle was nowhere near ready to go, it was actually worse than when it was dropped off to the dealer in the first place. read more

They are trying to sell a Red Grand Cherokee L. They tried to fix the car 3 times for the owner and couldn't do it. Because of technology it wasn't label a Lemon! The owners still have title to the car. They had to get a copy of the title. Don't trust these people!!!! read more

Terrible customer service!! Good luck ever getting the Service department or getting a return call if you actually get ahold of someone to leave a message.. they have a voicemail that doesn't allow for leaving a message either. read more

I heard Yeti had a reputation for ensuring that you'd need to keep coming back to get repairs when I bought my car back in Feb. Three separate people told me that. Boy, I should have listened! Not 3 months later, my wipers stop working and Yeti wants $700 to fix them! The quote was supposed to be free but they refused to give my car back unless I paid them $150 for labor since 'the tech was already an hour into it.' Go anyplace else - except Yeti Alpine. I know 3 OTHER people who have quit working there because of the shady business practices related to repairs (didn't find out until I started looking into this how bad this soul-sucking hole of unethical standards really is, after I purchased my car). I wish I could give 0 stars but 1 is the minimum Yelp will allow. read more

This company sold me a car without the codes to get into it. It was sold at a price that was 13000 more the elsewhere. Also sold a service contract that my local dealership would not honor. They said they would do all the registration of the car. About a month later they mail me the paperwork to do it myself enquiring late fees and 2350.00 in fees and sales taxes. All this I was assured was covered now I found I got the shift. Dan in Texas read more

We were on a two week trip in our 2019 Dodge with our camper and it started running rough and the dash was indicating service was needed. We were in Grand Teton NP so we called this dealership. Floyd and his crew were amazing. They got us right in and assessed the issue as a computer update. The update was done in 30 minutes and we were back on the road enjoying our amazing trip. Thank you! read more

I received a solicitation from YETI Jeep in the form of a chance to win cash. I opened the little doors to see if I had the winning numbers. YES!! I called and went to the website and it confirmed I just won $2500 cash!! I drove to Jackson to get my winnings....oh but there was a very small hard to see section with only a couple of words saying I only won a chance to win. WOW! Such deception!! Anyone that spends that much effort to deceive (lie) to a potential client will NEVER get my business. I don't like liars, they are bad people. I will NEVER EVER buy anything from YETI Jeep/Ford in Jackson Wyoming. By the way, this really bothers me. The people in Wyoming are great honorable people. read more

I took my vehicle here for a check engine light. They said it was a misfire from cylinder #3. I requested them to change that spark plug, to which they quoted me 5 hours labor. I went home and swapped the plug in under 15 minutes and all is well. They're pretty proud of the scanner they used as they charged me for an hours labor ($147/hr!!!) to plug it in. I went back and explained that the plug swap took me 15 minutes and they replied "I have to go with what my mechanic tells me." read more

Bought a truck here in May. Long story short, 7 months later finally got plates but they calculated the tax incorrectly. I had to pay out of pocket (7mo later) $800. Taxes are taxes however be aware of incompetence that could cost YOU later. Dealership not willing to help. read more

I had a very bad experience here. I took my truck in 3 different times for the same problem and it never got fixed. They even charged me twice for doing the same work because it wasn't done right the first time. $1000 later and them having my truck for 12 total days and they tell me that I need to buy a new vehicle and there is nothing more they can do. Not to mention I was treated very poorly, just because I am a young woman doesnt mean I know nothing about vehicles and that you need to treat me like I'm stupid.I will not be going back here or recommending them to anyone. read more

I had a self inflicted problem with a new Ford Motorhome. After talking the dealer I bought it from and Thor motors who manufactured it, I went to see Michael in parts at Jackson Hole Ford. He spent a great deal of time researching a solution to my problem. And solved it quickly and saved my a ton of money on some of the other options I had received from various professionals. I would give him six or seven stars if I could. Thank you Michael, and Yeti Ford. John Swezey read more

Prices are extremely high. Went to Idaho Falls and got the same Jeep for literally thousands less.

Worth the drive to Idaho Falls..... took 7 calls over the whole week to get anyone to answer the phone, then took two weeks to get an appointment for service. They charged $350 for various diagnostics without fixing a thing, including charges for fixing things that remain issues. Quotes $2700 to fix various issues. We asked to have parts ordered to fix the biggest problems(as much as we could afford), then never heard back from them and no one answered the phone for almost a month after that. $800 later in Idaho Falls and we have all the problems dealt with. Two thumbs down. Friends warned us that the service here was bad, but we took a chance due to convenience and it came back to haunt us. read more

Went to their used car lot in Jackson... the rudest manager I have ever met is who I got to deal with. I went in with my set price and notified them of my budget for this truck. They show me and take me on a ride in a truck that they claim is perfect for me. I kept asking the price and they wouldnt tell me. After about an hour there they come back with payments and the truck was $5,000 over what I told them my budget was. Which doesnt sound like a ton, but when you're wanting to spend $15,000, that's a third of the price added on right there. They pull the typical "what can we do to get you in this today" and I straight up said "nothing, you didnt listen to my criteria so this truck wont work" at which point I start getting frustrated. They wont give me my keys to my car back and keep trying to pressure sell me claiming I dont know what I'm talking about and talking to me like I'm an idiot... if this is how you treat your customers, I'm surprised you're still in business. He kept saying it's all about the payments not the final price... no shit sherlock, but when someone has already talked to their bank and has all the numbers in line, they can look at the final price. I finally DEMANDED my keys to which he says "thanks for nothing". THE WORST car shopping experience I've ever had. I'm sure if I was looking at new trucks and had an endless budget, it would have been a different story DO NOT DEAL WITH BRYAN read more

Bad service, bad PR, clueless employees, and Brad Wolf will even call you to defend this poor establishment. Situation: I own a Ram2500. Every time the truck starts it says 'See dealer'. No check engine light. No Engine or transmission codes. Truck chimes every half hour saying 'see dealer'. So I booked an apt for the truck, week and a half wait time, with very clear instructions to diagnose and tell me what they find. Not to do anything! I get a call saying it's ready. When I return to pick it up and see what's wrong, they said they went ahead and fixed it and here is the bill. I was assured that I would not be charged for diagnostics (no money) and that they would call me before they did anything. BAD SERVICE, LYING EMPLOYEES, AND CHEATING PEOPLE OUT OF. MONEY. read more

Came here for service for our VW and had a great experience. We were on a road trip from CA and needed new tires. Castlerock was recommended by another mechanic in town who gets great reviews but doesn't do many tires. Castlerock allowed us to order tires from online and have delivered to them and then put them on our car. They also gave us a specific apt time, so we didn't have to drop off in the morning and wait all day, only a couple of hours. They have wifi and refreshments in their waiting room and charged what I would have expected for the service. Overall a great experience with the service department. read more

I contacted the sales email off the website on 5/3 interested in getting a lease quote on an incoming gladiator. I received an email from Kelbe shortly after asking what info I was interested in. I listed in detail what I was looking for a lease quote and trade quote for my current vehicle. I explained the term, down payment, mile allowance I was looking for and included my trade payoff, VIN, and pictures. Kelbe said no problem I can get that info for you. I didn't receive any further contact that day. Then nothing the day after that and then again nothing the day after that. I simply assumed those were his days off and said I'm not in a rush so it's all good I'll wait to here from him. I am a busy person and honestly put it in the back of my mind then yesterday 5/11 I emailed him again asking if I could get the lease numbers we talked about last week. He proceeds to ask me what unit I was interested in and other details we had discussed the week before. I was a little taken aback by this. Kelbe we already discussed this info and you even have it in your email. No need to embarrass yourself by asking for it again. Simply look at our email chain and you'd find the info you are looking for. Then this morning 5/12 I get a lease quote. Not only was my trade in value insultingly low. $4k below the lowest trade number from KBB. And he listed the mile allowance of 10,000/yr. Which is literally the complete opposite of what I asked from him. I have worked in the brand supported car dealerships for the last 8 years. Everything from lot attendant to service advisor to finance manager. I gave Kelbe every benefit of the doubt because I understand how this business operates. If I were you I'd probably avoid Yeti but at the very least stay away from Kelbe at all costs. read more

We were on a months -long vacation with our friends in Jackson WY when we got an ominous message on our Jeep Grand Cherokee dashboard: "Exhaust filter 100% full. Immediate service required. See dealership." We Googled and found Rocky Moutain Yeti Jeep Jackson. We took the car in and were told it could take one hour, or it could take several weeks!!! Ultimately, it took about one hour - and Service Manager Jesse didn't charge us one penny! The folks at this dealership were professional and kind. You can't get better than that! read more

They lied, covered up repair problems, and refuse to stand by their sales promises. We got taken for 20,000 beware

Ok.... we started off a little ruff. But Sam pulled threw for us. Gave us a great deal... did all he could for us. Both Sam sales in sales and the gm I think brad. sorry not good with names. But!!! Great guys. Some communication between the lots which they are working out....But super happy. Got the car we wanted for great deal. Got us breakfast anything we wanted for the little mishap we had. Good guys. Good dealer good cars In a beautiful neck of the woods. read more

Sam has done everything he can to make us happy! Great deal and took care of us! Thank you guys for getting us the car we wanted.

Do not trust Brad Wolf or this dealership. This dealership is the kind that gives all others a bad name. They are crooks and liars. They sell faulty vehicles. And In turn will charge you to fix the faulty vehicle they sold you in the first place. The service department caused damage to my vehicle and charged me for damages they made while never admitting or taking responsibility for being the ones at fault. I had to pay for a mistake they made. Time, money and a lot of frustration. My story is one of many. In trying to get issues resolved - Brad Wolf was extremely unprofessional and rude. Castlerock in Jackson is not to be trusted. Brad Wolf should be ashamed of doing business in Jackson. read more

Britani was very pushy. She made me feel like I had no choice but the vehicle she wanted to sell to me. Come to find out, the car had been in accidents she didn't disclose. This was on her, because another salesman in her dealership told me about it before I ended up with a lemon. Watch out with that gal. read more

A huge shout out to Brad (GM), Larissa (Service Writer), and Tony (Service Manager - I think was his name)!!! We drove from Utah to Jackson with what we thought was a bit of an alignment problem. Our steering wheel was turned over a quarter turn to the left. Even though we just had the tires balanced and aligned, we thought it was a small issue. Turns out, the company who installed our stabilizer didn't properly tighten the nuts on the steering column and they had backed out. We were driving with a hazard that could have resulted in a major accident! Upon calling Yeti, Brad was super helpful and said Larissa would take care of us. She did! Larissa and the service team made us top priority and rushed us in, took care of the issue free of charge, and got us back on the road in no time at all. We are EXTREMELY thankful for Yeti's compassion, understanding, and AWESOME customer service! Thank you all, for making our trip to Jackson a safe and happy one. read more

I cannot say enough good things about my service experience at Castle Rock. I called to have a warranty repair completed, and Brian was amazing with working with my difficult schedule. He was so polite, efficient, and accommodating. I really felt Castle Rock went above and beyond. I give them my highest recommendation! read more

I have gone to this dealer several times and they can never work out a deal for me. Each time I have gone to a different Jeep dealer and driven home with what I want with the deal that works. I thought after the change in ownership maybe things had changed. But no, It happened again just recently, and well, I have the brand new car I wanted from a different dealer. I don't know what they do, but I frankly have decided to not waste my time with these guys and go straight to the ones that can make the deal. read more

Everyone who works here was super friendly. They fit us in last minute with an engine light issue. Got the problem figured out. Lounge is great and offered us coffee and snacks. Thanks guys! Keep up the good work and I wish I lived out here to join their jeep club! read more

Would not recommend! Obscenely expensive. Incredibly hard to reach. And they charged $124 to just check the car out for less than an hour before we could move it to another shop to be fixed. Like. Who charges $20+ a minute to just look at an engine? I've never heard of anything so outrageous. The man we dealt with was very kind but at the end of the day that's kind of a moot point. It definitely felt like they took advantage of a desperate situation. read more

I had the technician's (not mechanic's) over there install an American Expedition Bumper on the front of my 2014 ram in November of 2017. There were a few minor details I found right off the bat like missing bolts holding my winch on, and a bracket that fell out from underneath while parked in drive way. Camping season rolls around and I'm boosting 30psi pulling a grade and my radiator blows up. My truck some how ate the fan shroud and sent it through the radiator. Now this happens over in Wieser, ID. They replaced everything and when I got back out on the highway the truck ate another radiator shroud and blew out my intercooler. Come to find out the guys in Jackson left forgot the intercooler bracket on the driver side allowing it to move up and force the shroud into the fan. Also instead of using the plastic lock connectors holding my slash guard to my intercooler they ran bolts right thru the first core ruining my intercooler. These bolts did not fall out until the truck ate the second radiator shroud. After three dodge dealers including Ron Sayer in Idaho Falls failed to diagnoses these issues( they where baffled) I discovered all these problems my self in about 5 minutes under my truck when I finally returned home. Then the guys in Weiser left my wiring harness for my front bumper lights laying behind the radiator, in which the fan sucked them up and sent them right threw my brand new radiator a day after I had it fixed. Two radiators, shrouds, one clutch fan, wiring harness( one tough fan it's still going) and $3,100 dollars later I ended up fixing everything my self. Don't take your rig in to any of the above listed dealers. My advise is learn to fix yourself and save your hard earned cash from a bunch of Derrell lick technicians and dealer owners. read more

I will not be coming to this place again- word to the wise- I had a 8am appointment set- I live an hour away so we left early to get there on time- we waited in the waiting room until 12:00 when the service guy came in and said the mechanics go to lunch from 12-1. I asked where they were with my truck he said they still have not gotten to it. (I had an 8am appointment and they got to me after lunch 1pm) At 2:30ish I received a call that my issue was very minor- only a $7 part. The service person I spoke to on the phone before we went down said it would take about 5 hours to do the job if there was no major problems. When we arrived I was told it would take 4 hours to take things apart to see what was going on-and 7 hours if it was really bad meaning to over-haul my transfer case. So long story short I was charged for 7 hours to replace a $7 part walked out paying over $900 for what they called "booked time" read more