High quality mechanic shop. They fixed a snapped strut, and replaced the other side as well. My truck drives wonderfully! Brian and his crew were thorough and professional. Will recommend to everyone! read more

Good enough, they took me in and answered questions when (most of ) the rest of the mechanics in town just couldnt fit me in...

We are extremely disappointed with our experience at this repair shop. It took nearly two weeks and countless diagnostic attempts before the real issue was finally identified and solved. On top of that, the service was very expensive...The mechanics are helpful, but for the time, money and stress involved, this experience was far from acceptable. read more

Great guys, but unfortunately they couldn't get our part during the time we were there. It's was over a weekend and holiday. Very helpful though read more

This place was amazing I had a bad day hunting from the mountains and the my drive shaft center mass busted he was the closest one there so I redneck a contraption and got to Jackson as soon as I could he got me in and the same even if was really busy. Sorry to everyone that was I came off a bit rude I was trying my best not too but crap slip off the tongue. He is fair with his pricing and does an excellent job read more

Roy is a remarkable man. Although technically he did not do any work on my vehicle, he drove to west I was parked to fully diagnose my vehicle.. mine was just a little too big for his shop but none the less 5 start for customer service, kindness, & honesty. I would trust him to work on my vehicle in a jiffy. Probably the fastest man to be able to work on the vehicle in town too. Thank you Roy! read more

I had great service, fair pricing and honest, straight forward treatment! Couldn't be happier! read more

I can't rate them highly enough. They helped us out on short notice and even gave us some travel advice for our trip home through a snow storm. Great guys, would highly recommend. read more

We were visiting from California and one of the brakes in our rented 10-person van was making the worst screeching noises ever. We were scared to keep driving it through all the hills and curves in the area. We quickly used Yelp to find Roy's place. Just like everyone says in the reviews, he was busy and it was right before their lunch, but he quickly accommodated us, fixed our problem and had us on our way in less than 3 hours!! We're so happy we found this place, and Roy was very professional and kind. Thanks Roy for allowing us to finish our vacation safely!! :) read more

I was in the area for extended time and started having issues with a steering gear I just had replaced elsewhere. Roy took time out of his very busy day to quickly diagnose it, said he could fix it in a few days if I wanted, but he advised me to keep driving it as he thought there wouldn't be an issue. Sure enough, a few weeks later and it was still going and I was able to take it back to the original mechanic. This would have been a several thousand dollar job that he turned away because it was in my best interest, if that's not an honest guy I don't know what is. read more

Traveling from Texas, and two thousand miles into our great family vacation in the Grand Tetons, my 2000 Land Cruiser alternator light came on 1/4 of the way around the great Yellowstone National Park loop. I preserved the battery, made it back to the Jackson Lake Lodge where we were staying, and began the process of thinking (actually worrying) how to get the alternator replaced (the battery was month old so I knew 98% that it was not the issue). I am a "do it yourself" vehicle owner and had the tools with me but I simply did not want to do the work on vacation. I also did not know if the alternator was available. After searching Yelp & Google reviews I landed on Roy's Auto Repair in Jackson WY. I called Roy early the next morning and he immediately showed empathy for my situation (on vacation and vehicle won't work). He said he was overloaded with work but volunteered that if I got the car in by 10AM, he would have it back at the end of the day. He kept his promise and I was out by 5pm same day with everything working even after they had to navigate a stripped out alternator bolt (not their fault). The price I was charged was totally fair. We had never spoken (I'd never asked) about what the cost would be (which is not like me) and I was braced for a potential shocker but it never came. I just love candor and honesty. If you are like me and have a healthy fear of being "taken" by someone (think dealerships and shysters), then use my experience for what it is worth to decide who to take your vehicle repair to when you are in the Jackson Hole area and having issues. Thank you and your Mechanics for helping us out Roy... Patrick, Holley Hanna & Cally... read more

Great service, would highly recommend. I was in Jackson Hole and needed an oil change. Roy took care of me and has me on my way in no time. Honest and hard working business. Everyone there was very friendly and knowledgeable. read more

So I called to get the quote over the phone for a standard oil change on my 2013 Ford Fiesta 4 cylinder. I know that prices are a little bit high in Jackson but the quotes that I was giving was $160 for a fuking oil change! Extremely greedy business people for sure in Jackson! They do not at all cater to the working-class that live in and around that major stinking hole called Jackson. No wonder they are driving all of their business elsewhere like Idaho Falls and Rexburg. I wound up calling and setting up an appointment in Idaho Falls at a well reputable mechanic do you have my oil changed for only $46. Yet another reason to do business somewhere else other than Jackson read more

These c-c-c-cucks were rude on the phone and rude in person, their coffee made me violently sick, and I had to use their restroom, but I didn't make it, and covered their floor. And these guys tried to make me pay for it!! After it was THEIR COFFEE!!! Overall, 7/10. read more

While on vacation we had some car trouble and stopped by Roy's to see if we could find out what was wrong. Roy took time out of his beyond busy shop to take a look and see what we were up against. He knew he was too busy to work on our car but cared enough to take the time to see if he could help in any way. I am thankful that we pulled into his shop and that there are still people that care enough to help others. read more

We were on vacation in Yellowstone (Oct 2019) when our battery went dead. We got a jump start and drove to Jackson Wy and googled to find a place for a new battery. We called and they had a battery waiting when we got there. We went for coffee while Roy installed it and within 30 minutes we were on our way. Many thanks and so good to know that are still honest, hard working people still out there doing right for someone in a jam. vern read more

Absolutely some of the worst service I have ever encountered. Do not come here for any reason! I came to Roy's looking to get my trailer lights connection repaired. I explained the issue and he said he would check it out. He tinkered with the lights for a few minutes and then with no warning started cussing and yelling at me they he didn't have time for this and they were f***ked. He said the repair would be $200 and I should come back later but at that point I was out the door. I went to auto tech very nearby where they were polite and fixed a simple short in the wiring. The repair took 15 minutes and they charged me $15. read more

Roy fit us into his already packed schedule to replace the front rotors on our van. We got them a little toasty coming down the pass and they warped. He not only got it done by noon but he called when he said he would! Not enough mechanics communicate as well as him. In addition to getting us on our way he gave us a good natured hard time about not riding the brakes down the pass and told us to gear down, not brake. Age old advice that we knew but didn't follow. Thanks Roy! He is a look you in the eye, no BS kind of honest. Use him with confidence. read more

Great, helpful service! We had a check engine light turn on, and they checked it for us immediately. Truly appreciated their kind assistance. read more

Found a mechanic! Moved here 3 months ago; been needing an oil change; yesterday my windshield wipers broke, so finally had the urgency to find one. A coworker recommended Roy. I called him and asked if I could come in for the wiper fix. He said he could fix it in one minute and to come by anytime. 10 minutes later, I'm there. 1 minute later, he fixed it, and showed me how to do it in the future. Friendly, helpful, skilled. I won't be going anywhere else! read more

I took my Toyota Prius into Roy because I suspected a wheel bearing was failing. Within 20 seconds of driving the car he knew what it was, drive me to work and took my car back to the shop. By the next morning it was all fixed! Purrs like a kitten. Roy is very warm, extremely knowledgeable and really saved the day since I left the next day on a long road trip. Thank you Toy for the excellent service! I really appreciate it. read more

I was with a group of RV's when my alternator blew. I was nervous he was going to rip me off, but he charged me a fair price and even though he was booked solid, he had me in and out in 2 hours and did the work himself. I was back with my RV caravan and didn't miss a thing. Roy was top notch and honest. read more

I don't know anything about cars so when I heard a weird noise coming from the bottom of my car of course I freaked out. I went to this place on a whim and was expecting to pay a lot for repairs and Roy thoroughly examined my car and found that the splash guard was broken and just ripped off the part that was making the noise and informed me that I could get it repaired later without any issues after enjoying my trip. Long story short, he definitely could've hustled me but he was very honest and reassuring. Would definitely come back if my car has any problems but unfortunately it would be quite a drive for me! read more

Roy's Auto saved our road trip. We drove from Denver to Jackson and hit some pretty nasty 60+ mph winds on I80 which put the engine in overdrive. The coolant temp warning light on my 2011 Jeep Grand Cherokee flashed on and off a few times but we made it to Jackson safely. Drove it around Jackson to drop my dog off at daycare and then things got bad. The temp light stayed on and was screaming at me the whole drive back to the hotel. The next day was Monday, thankfully so I called Roy's and they were able to get me in that day. My Jeep overheated and completely shut off while driving to the shop (an extremely scary/stressful moment) but I was only a few blocks away and was able to start it and drive it in. They checked my cooling system, tested the cause of the problem, fixed the issue, test drove it all morning and promised me that they wouldn't get it back to me until it was good which was on Tuesday (the next day) at 11a. Turnaround time was great and there were no delays to our trip. We went on our way to Big Sky with no problems at all. And we made it home safely from Big Sky to Denver. I'm sure Roy's Auto gets a lot of traffic from people like me on road trips and other out-of-towners. Its nice to have a trusted mechanic when you're in this type of situation when there are so many unknowns. I feel confident that they can help anyone in a bind and get them on their way within their timeline! Thank you, Roy! read more

Roy's was recommended to me by my friend's mechanic in town because he was not going to be able to fit me in during my visit. Roy not only got me in and out the next day, when he was obviously busy too, but was really professional and very reasonably priced and offered to drop me somewhere if I needed a ride while I waited.With new rotors and a new ignition coil and spark plug on my "new to me " Toyota Sienna, I can continue my trip feeling confident. Absolutely recommended. read more

We had the good fortune of our battery going dead in Jackson, WY, instead of in the middle of Yellowstone NP or Grand Tetons NP. We went to Napa and they were nice but couldn't replace it for our car. They sent us to a Oil Change place who couldn't because the car's computer was placed on top of the battery (smart design). They sent us to Roy's and he was so nice and got us in and out and on our way in an hour at a very reasonable price. He even popped on some wipers. We felt so grateful. Thank you, Roy! read more

Roy's Auto Repair is the best place in Jackson to take your vehicle. Roy and his staff have done work for my husband and me on our vehicles, and I can not recommend this auto body shop enough. Roy is great and I would not take my vehicle to any other place in Jackson! read more

Roys auto is the best most honest place in Jackson to go for your vehicle. They always take care of customers. Roy even helped me check out different vehicles when I was in the market for a new car and I was able to trust his advice completely and he didn't charge me an arm and a leg each time I needed his help which turned me into a loyal happy customer once I had a car!! read more

I found Roy as a mechanic about 26 years ago. Roy's is one of the only places that hasn't changed in Jackson in those 26 years! I've never been jerked around at Roy's and have received some very sound advice when I drop by unannounced to have him take a peak at a used car that I may buy. As long as Roy is around, we'll use him. If he retires, I hope Chuck (the other mechanic) sticks around and we'll use him. read more

Do not go here! Made an appointment 9 days in advance and after 2 days at the shop did not get any communication from Roy. Went to the shop via the bus because he had my forerunner. he said maybe he would look at it tonight. Said OK at first, walk to the end of the parking lot and changed my mind. This guy has no respect for the customer and I don't need to patronize this such an owner that has obviously lost touch with customer service. read more

Visiting Jackson from out of town, had a check engine light come on and wanted to get the car looked at before a 1,000 mile drive home. Roy and his mechanics were such a help! Great customer service! read more

Roy is the best! Great mechanic, honest and just a nice guy.

I left my car at his place for 3 and a half weeks and called each week to see if he had looked at it. Finally took it to a new place and they told me it needed a water heater before I got home. read more

Roy's did a great job getting us in and out on very short notice while traveling through Jackson on a family vacation. Very professional and accommodating of our situation that needed some repair help completed in order to continue our trip. read more

We had taken our vehicle to other mechanics, but none of them saw what was wrong with our car. We took it to Roy on a recommendation, and he figured it out immediately. Then he fixed if for us quickly and for a fair price. Very knowledgable-I highly recommend him. Our new go-to mechanic!!! read more

I stopped in because my engine light came on. Roy was working on another car, but he saw we were on vacation and took care of us right away. He checked the code for the engine light, reassured me it was of no immediate concern, and did not charge me anything. I left not only feeling relieved that my car was ok, but also very appreciative of Roy's help. Seems like a genuinely good guy! read more

Probably the worst customer service experience I have ever had in Jackson. When I called the shop the person to answer talked to me like i was 7 and then proceeded to tell me that i was crazy if i thought he could do what i needed. read more

Absolutely atrocious customer service. Then they still didnt know what was wrong with my vehicle. The man with who I spoke to acted like it was my fault he couldn't figure it out. read more

While visiting the Grand Tetons we had some trouble with our crank shaft pulley, so we needed to get a quick repair in Jackson Wy so we could get back home. Found out about Roy's Auto Repair online and the reviews looked good. We headed on down to Jackson from the Tetons (approx. 32 miles from the park). Roy looked it over with me and confirmed we needed to replace the pulley. He had a new one shipped in overnight from Salt Lake and they had us back up and running by noon the next day as promised. We were very happy with the service we received there and would definitely use him again. BTW- we were able to rent a car from the Dollar Rent a car location that was 2 miles up the street from Roy's (located at 345 W Broadway/Hwy 89), while our repair was being done. You could walk there if you needed to and you don't mind a 2 mile walk. They charged approx. $49/day for a Prius rental. You should also assume that you will need to have parts shipped in from Salt Lake overnight as well for any kind of serious repair, as there doesn't appear to be many parts available locally in Jackson. read more