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    1-Tom-Plumber

    1-Tom-Plumber

    (7 reviews)

    Mary and Matt. From Mary; the scheduler ; who convinced me to give them a chance and they won't let…read moreme down ... to Matt the tech assigned to replace the hot water return pump and expansion tank on my water heater .... " what an extraordinary team". Mary was right ...... 1-Tom Plumber did not let me down. Matt was professional, knowledgeable and explained everything he was to do , to get my water heater up and going. These folks will be my go to folks here on out. And the price was right on. Thank-you Mary and Matt for an awesome experience . Professionals to the max!!!! Jimmy G

    To be fair we called them for emergency service on a holiday weekend. Emergency response would be…read more$395. The man I originally spoke with said it sounded like a minor problem (bathtub faucet would not turn off) and if it could be repaired within the initial hour there would be no additional charge. The guy who responded was very polite, but apparent he was an apprentice. He had to confer with another plumber via FaceTime the entire time he attempted repairs. He also had to go get parts, ok, then try to put them on. Total bill was $1,000 and a journeyman plumber had to come back the next day to finish the repairs because he didn't know how to do it. I also asked him to relight the water heater as it had been shutoff during the repair. He said my water heater was too old to relight and gave me a quote for $2,300 to replace it. After he left I relit it myself. The business owner above said they had tried to contact me several times but I don't recall hearing from anyone. I get it that apprentices need practical experience to learn but not at my expense. If you hire them to make repairs be sure you ask for an experienced plumber.

    Rockwood - treeservices - Updated May 2026

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