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    Rocksolid Surfaces

    2.3 (43 reviews)
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    Services - Rocksolid Surfaces

    Countertop installation

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    Gap between countertop and wall.

    It took 8 months to finally get my countertop installed. There is a 1/2 inch difference between the width of joined sections. They didn't shim where there were gaps. And, No Response to calls, texts, emails and letters about problems. Worst contractor experience I have ever had!

    The seem to the right of my sink is separating

    so I had my countertops installed in February 2022, they were purchased through Home Depot/ rocksolid surfaces. then they were installed by rock solid surfaces. I spent a lot of money on my quartz countertops tops and they did a good job. Now less then two years later its currently separating at the only seems I have. They don't warrant their work at all and will fix it but they will charge me to come fix their mistake. So if you purchase countertops go somewhere else.

    Keith S.

    I had and still having a bad experience with this company. I had kitchen countertops installed. 4/8/21. Seams didn't match at all. Came out to replace the miss matched pieces 5/11/21. Still didn't match. It's now 5/14/21. Haven't returned any of my calls and have my money. Now I have 1/2 a kitchen. I pd extra $250 for a essential seam which I did not get. Bought from Lowes and they contract out to Rocksolid. Anyone reading this feel free to call me. Keith Sangston 330 388-2108

    Gouge in wall they left even though they said they would fix. Also, they never sealed this side splash with the wall.

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    Page 1 of 2

    Ask the Community - Rocksolid Surfaces

    Review Highlights - Rocksolid Surfaces

    We recently purchased new kitchen countertops from the Home Depot and Rocksolid Surfaces performed the install.

    Mentioned in 2 reviews

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    Bed Bath & Beyond

    Bed Bath & Beyond

    (13 reviews)

    $$

    Our order was thru bedbathandbeyond.com, but this is your sign to never order large furniture that…read moreyou can't lift yourself through this company. Since our couch order was heavy, we opted for 'room of choice' as our delivery option, which included the delivery team carrying the couch up a max of 2 flights of stairs. This was needed by us because we're on the 3rd floor of an apartment that doesn't have elevators. On the day of delivery, the 3rd party delivery service that's contracted with BB&B sends us something with fine print that states they only carry orders over the threshold of the building, and leave it there. When we ask to maintain the service we paid for, our delivery was cancelled, pending working it out with BB&B customer service. Next, customer service repeatedly tries to tell us we requested something outside the listed terms of 'room of choice' delivery, thinking we were asking them to go up more than two flights of stairs. Once they finally understood we didn't ask for anything that wasn't included in that delivery option, tmhey told us they would refund the extra money for the delivery option we paid for, but it was up to us to take the couch up the stairs. When we told them that was unacceptable and wanted a refund, they initially claimed it would be labeled "buyers remorse" and we'd be charged anywhere between $100-695, which would be 50% of the total price. After standing up for ourselves and pointing out that this was false advertising, (we were denied a service that was included in what we paid for), they eventually granted us a full refund, after weeks of arguing back and forth. What a nightmare. The company never took any responsibility in the process for contracting with a company that refused to meet a service they advertised, nor did they attempt to find another delivery service that could accommodate. Pathetic customer service, they lost a customer for life. Don't order online with them!

    I can't believe that I haven't reviewed this store yet. When I first moved in Cleveland in August…read more2017, I visited Bed Bath & Beyond a lot to browse and shop at little for my new apartment. My roommate and I back then ended up buying some curtains which I believe was from this store. This store has a TON of different things for your house such as bedsheets, lamps, kitchen utensils, bathroom accessories, etc. If you happen to be hungry as you checkout, they sell snacks and sweets (candy) at the checkout lane. Recently, I visited in September 2019 to buy a new duvet cover and sheets for my bed. The whole set costs about $60 and it came with pillow covers and a decorative pillow. The store associates have always been helpful whenever I've had a question. I'll be back if I need something for my current studio apartment. **** - 130 total reviews in 2019 - 339 total overall Yelp reviews - Reviewed on 24 September 2019

    Rocksolid Surfaces - buildingsupplies - Updated May 2026

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