I had an awful experience at this location on 12/19/2024, and it has only gotten worse. I was charged $51 for items I did not purchase, even after returning the food. Since then, I've been trying to resolve this issue, but the service has been nothing short of a nightmare.
After calling multiple times, I was finally able to speak with someone named Marketta, who claimed to be the manager. Instead of helping, she was dismissive and incredibly rude. At one point, she even told me to "kiss her behind." This level of disrespect is absolutely unacceptable and unprofessional.
To make matters worse:
Staff repeatedly gave me the runaround, claiming there were "no managers" available on other occasions.
I was told the owner "doesn't speak English," and there was no one to translate, making communication impossible.
There is apparently no accountability or system in place to address customer concerns.
This situation is beyond frustrating, and I would not recommend this place to anyone. Their lack of professionalism and respect for their customers is appalling. I am disputing the charge with my bank and will be filing a formal complaint with the Better Business Bureau (BBB) to address this outrageous behavior.
Save yourself the frustration and avoid this place entirely. read more