Great and promt service had all my info didnt need to explain anything and they got right to the…read morecause of my illness

This place is terrible. When I was there, June 16, 2026 9am, the doctor was on a personal call for…read moreover 45 minutes with no other patients in the facility. The assistant said, "I think she's on a call. I don't know what she's doing." I walked out into the hallway and made eye contact with the doctor standing in the hallway laughing and chatting about her weekend on the phone. When the doctor came in she said, "sorry, I had a meeting." First time I've ever seen a doctor take a phone call "meeting" about weekend plans while staring at a sick patient. Avoid this place.

Great care by the staff! I was stunned at how quickly they were able to move me from waiting room…read moreto exam room and then to treatment. They were apologetic about any delays in each step of the process. They made a quick assessment of my condition, but it was thorough, even going to the online records of my usual Healthcare provider, who is out of state, to compare to previous exams. I wish Rush Copley had a facility in the state where I live, because the care I received there was first rate!

I was seen & treated by my PCP last week for exacerbation of my asthma due to a common cold - I was…read moregiven steroids for 4 days, my last dose was last Thursday. Late last night and this morning I could tell I wasn't feeling as good, and surmised it was because I was experiencing a rebound effect from the steroids. I have been to Physicians Immediate Care before and had a positive experience. Wait times were doable, friendly staff and providers. I was seen by a Lolalin, NP, she was very kind and thorough. She ordered a chest X-ray, r/o any pneumonia. And prescribed me the necessary medications . Can't say enough about the level of care and kindness. Did you know they have their own pharmacy on site?! So convenient, and affordable --a plus! Thank you PHYSICIANS IMMEDIATE CARE!

DO NOT GO HERE OR TO ANY PHYSICIANS IMMEDIATE CARE / WELLNOW LOCATION. I came here during an urgent…read moremedical event and deeply regret not trusting the negative Yelp reviews. Before taking me back for treatment, their front desk staff explicitly verified and confirmed that they accepted my specific insurance plan, and they collected my copay on the spot. Weeks later, I received a surprise bill for the full, unadjusted amount in the mail. When I called to resolve it, their story constantly shifted: first they claimed they don't take my insurance after all, then hid behind technicalities saying they "don't handle emergencies because they are an immediate care, not an ER." To make matters worse, they previously promised me I could pay their discounted cash/self-pay rate if insurance ended up denying the claim. But as soon as the claim was actually denied, they went back on their word! They refused to honor the self-pay discount and insisted I was now forced to pay the full, inflated list price--even though they claimed upfront they accepted my insurance! When I escalated to a supervisor, I was met with zero accountability and told I had to handle it entirely on my own, all while receiving weekly calls demanding full payment. All this company does is point fingers, make false promises, change their story, and demand full price when their administrative mistakes happen. To management reading this: Please do not leave a generic copy-paste reply asking me to contact your guest relations or customer service team. I already spoke directly with your leadership, was told to deal with it myself, and received zero support. I am completely done with their excuses and will never return to any of their facilities--even in an emergency. Save yourself the stress, headache, and surprise bills, and go somewhere else for care!!

I spent three months at outpatient therapy at Rush Copley from a stroke. Therapists were nice…read morepeople but I didn't really make any progress as I did at St. Joe's hospital in Joliet. I switched to DREYER and what a difference. In two sessions, I was able to take 30 steps without a hemicane and have a lot of movement in my wrist and arm. Thanks Ellen and Oliver!

I love advocate health. They are very good doctors and really care about their patience.read more

Leaving this review specifically for Shannon the APN - she did an incredible job of being thorough…read morewith me and taking my symptoms seriously, I've had horrible experiences with minute clinics multiple times in the past but it was refreshing to be treated by someone who actually cares about what they're doing. The waiting area was a bit grungy and desperately needed a sweep and a mop but will come back anytime I'm in quick need of medical care and hope that Shannon is working that day.

My first experience here and my last. If you're a truck driver who is considering a DOT physical at…read moreMinute Clinic...do yourself a huge favor and go elsewhere!! Julie V. who was the nurse on staff is insufficiently trained and cost me to lose time at work. She is a disgrace to the medical profession.

I don't know that I could have had a better experience than I did here. My wife called ahead to…read moremake sure, despite the clinic closing in 15 minutes, if I could get in, and they said it should not be a problem. Note that at the time there was a two hour wait at the MedSpring Urgent Care despite three patients in the lobby and a virtually empty lot. I get there and they were friendly and I was seen within 5 minutes. The real reason I felt compelled to write a review was because Sara Dabrowski. the PA-C, was on a different plane in terms of service, knowledge, and general hilarity than I've ever experienced in a walk-in clinic or doctor's office. She took her time thoroughly checking every symptom, got to know me better, made me laugh the whole time, explained everything thoroughly, and took a genuine interest in my immediate and future health (recommended doctors since I'm new to Naperville). Now let's hope I get better :)

Thought it would be so cool to go through the Edward drive-thru. I registered on the inside she…read moretold me to go around and wait till the door opened. So I went around and waited and waited and waited and then gave up and came back in for my blood work. Cool concept but it didn't work.

I've been here about 6 times. Every time I receive excellent, top-notch doctor care and friendly…read moreadmitting people. I sliced the back of my hand on a lawn mower blade, and the staff assessed the situation, cleaned the wound, stitched and wrapped it, and got me ready for surgery three days later.

I am utterly disgusted. After being a patient for over 30 years this immediate cares patient care…read moreor lack thereof was totally unacceptable. Upon bringing in a patient in after calling and verifying walk ins welcomed, we were turned away! Please keep in mind we arrived 16 minutes agter the call. The receptionist that I spoke with rolled her eyes when we were told by the younger receptionist we would bot be seen, that is ridiculous. The patient that was brought in was an asthmatic. We informed them of the reason for the visit. The younger receptionist went to get a nurse that confirmed shortness of breath and chest tightness from triage. The nurse advised us that they were going to speak with the provider. 15 minutes later the younger receptionist came back again and told us we could not be seen! This was a total waste of time! From the most recent reviews it appears that this is becoming the norm and it is absolutely unacceptable! It appears that the staff was more concerned about getting home on time than patients. Being that Northwestern Medicine is a well respected establishment, something needs to change locally sooner than later. I remember the days when this immediate care rated 5 stars. It is my hope that you all get this turned around.

I don't recommend this clinic. Moved to Aurora and disappointed this clinic is the one I'm stuck…read moreto. No help for an issue I was there previously about. The male doctor basically said just be in pain until you can come in tomorrow or wait to see your doctor. Clearly he doesn't understand patient pain. He also recommends me wasting money on a medication that he could call in and that would be covered by my insurance. I will say there's a nurse there named Therese that was absolutely wonderful that I've seen before.

Always greeted by friendly staff and never really have had a long wait time the handful of times…read moreI've been there for myself or my kiddos. Definitely recommend stopping by for anything!

I went here in December for a cold turned bronchitis. I've visited other urgent care facilities in…read morethe past with good experiences, but Fox Valley Immediate Care is a total miss. From the exterior, it looks like a nice facility. Once you're inside, it's cold and sterile like many medical offices, but something about it felt more like a used car dealership. There were 3 staff members sitting behind the desk with nothing to do. I only waited a few minutes to be seen by the doctor, who was pleasant enough but I really wondered if she was a legitimate doctor. She shuffled in the room with a messy ponytail and wearing snap-up athletic pants under the doctor coat. I don't expect a doctor in a tuxedo, but there's something to be said for looking professional and polished. I was given a Z pack, some kind of steroid, and cough "pearls" with little explanation of what everything was for. I was disappointed because I told the doctor that the cough was the worst part, and I wanted something that would help me sleep - ideally a cough syrup with codeine. This was my first experience with the pearls, which weren't nearly as effective. This visit was on a Sunday in the late afternoon, so unless I'm scrambling to find somewhere open again, I won't be back.

This place is awful. Dr. Sayeed must have looked at my chart from a few years ago because I had…read morebreathing issues from vaping. I no longer vape. His first question was if I smoked. He automatically assumed it was from vaping and said I had an "infection". He never even said what kind. He said he prescribed antibiotics and I waited overnight and the prescription was never even sent. The receptionists and nurses were nice but I won't be going here again because of how awful that doctor was.

Thank you, Nurse Mary, for giving me a pill to control my dizziness as soon as you recognized my…read moredizziness. Thank you, Doctor Hubbard, for explaining the virus that caused my dizziness and vomiting. Also, I appreciate the fact that you drew a diagram to show me how the virus has affected my ear and dizziness made it easier to understand the dizziness and vomiting. The prescription cured my dizziness and vomiting. Thank you both again.

This place is the worst, should be shut down. Ripping off the public by taking money only to tell…read moreyou to go see a specialist. What is the point of urgent care if they cant treat you. At the very least why don't you tell people that the 3 minute visit with the Dr. is free. Ripoff