Great and promt service had all my info didnt need to explain anything and they got right to the…read morecause of my illness

This place is terrible. When I was there, June 16, 2026 9am, the doctor was on a personal call for…read moreover 45 minutes with no other patients in the facility. The assistant said, "I think she's on a call. I don't know what she's doing." I walked out into the hallway and made eye contact with the doctor standing in the hallway laughing and chatting about her weekend on the phone. When the doctor came in she said, "sorry, I had a meeting." First time I've ever seen a doctor take a phone call "meeting" about weekend plans while staring at a sick patient. Avoid this place.

Great care by the staff! I was stunned at how quickly they were able to move me from waiting room…read moreto exam room and then to treatment. They were apologetic about any delays in each step of the process. They made a quick assessment of my condition, but it was thorough, even going to the online records of my usual Healthcare provider, who is out of state, to compare to previous exams. I wish Rush Copley had a facility in the state where I live, because the care I received there was first rate!

STAY AWAY! This company has tried to charge me for services that were covered by my insurance…read morecompany, no manager is ever avabiable to talk to. I have sent copies of my insurance payment and yet they say I owe the money! WELLNOW is committing INSURANCE FRAUD by taking payment from the insurance, and then bulling the patient to pay as well!

Extremely long wait times. I came for a followup appointment, still had to wait in line even though…read moreI was scheduled. 40 minutes and they only took 1 person. Rescheduled for another day and I ended up waiting an hour in the waiting room and another hour sitting in my room waiting for the doctor to come. Ridiculous understaffing, shame on the management

I don't recommend this clinic. Moved to Aurora and disappointed this clinic is the one I'm stuck…read moreto. No help for an issue I was there previously about. The male doctor basically said just be in pain until you can come in tomorrow or wait to see your doctor. Clearly he doesn't understand patient pain. He also recommends me wasting money on a medication that he could call in and that would be covered by my insurance. I will say there's a nurse there named Therese that was absolutely wonderful that I've seen before.

Always greeted by friendly staff and never really have had a long wait time the handful of times…read moreI've been there for myself or my kiddos. Definitely recommend stopping by for anything!

I went here in December for a cold turned bronchitis. I've visited other urgent care facilities in…read morethe past with good experiences, but Fox Valley Immediate Care is a total miss. From the exterior, it looks like a nice facility. Once you're inside, it's cold and sterile like many medical offices, but something about it felt more like a used car dealership. There were 3 staff members sitting behind the desk with nothing to do. I only waited a few minutes to be seen by the doctor, who was pleasant enough but I really wondered if she was a legitimate doctor. She shuffled in the room with a messy ponytail and wearing snap-up athletic pants under the doctor coat. I don't expect a doctor in a tuxedo, but there's something to be said for looking professional and polished. I was given a Z pack, some kind of steroid, and cough "pearls" with little explanation of what everything was for. I was disappointed because I told the doctor that the cough was the worst part, and I wanted something that would help me sleep - ideally a cough syrup with codeine. This was my first experience with the pearls, which weren't nearly as effective. This visit was on a Sunday in the late afternoon, so unless I'm scrambling to find somewhere open again, I won't be back.

My family was not feeling well, they all got tested and 2 members had an infection. I needed to get…read moretested immediately as well because I was going to travel. Went there, waited 2 hours which is fine I understand other patients are being taken care of. The person helping me told me she would be back to check my rapid results in 5 minutes, I waited around 40. I finally got fed up and went outside to look and don't see the person who helped and that's when the ANP saw me and came to check on me. I was supposed to get results 2 days later, called them they told me lab results are not in yet. Just in case I cancelled my flight anyways because that was on me too. I forgot about it at this point. My husband asks me 4 days later what my results were? I told him that they never called me. I get a call a week later with them following up since my results were negative. I told them oh I never received my results from you guys. Lady on the phone tells me we tried to call you several times but you didn't pick up, I didn't respond to that because I don't have any voicemails from them (my other doctors offices either call or leave a voicemail with details based off of what I check on my form or that they have results available) or any calls in my call log, only an outbound call from me reaching out to them to find out my results 2 days after the exam. Completely unprofessional.

I love advocate health. They are very good doctors and really care about their patience.read more

All of my doctors refer me to Urgent care, rarely I direct myself there. Doctors and nurses are…read moreall wonderful

I went in on a Tuesday a little before 2 AM as I'm 13 weeks pregnant and woke up bleeding all over…read moremyself and then passed a large clot/tissue piece. They triaged me and gave me a 3 rating on a scale of 1-5 priority. We waited over an hour whilst I thought my child was dying. I asked the front desk how long it would be and she couldn't tell me but said there was a 6 hour wait and had an attitude. I called another hospital 6 miles away and got right in - bloodwork, urine analysis, Doppler, ultrasound - it was night and day and my baby is okay. I DO NOT recommend Rush Copley and warn others NOT to trust that they will take care of you because they will not.

Our family member was admitted to Rush Copley hospital in poor condition and mental state. The…read morepatient did not reliably receive food or water. Hospital staff were emotionally abusive to the patient IN THE PRESENCE OF THE FAMILY. I shudder to think how our loved one was treated when the family was not around. I believe that this standard of "care" would not be allowed under the Geneva Convention for prisoners of war! After transferring to a different hospital, much more compassionate care was immediately evident. Moreover, the doctors at this second hospital had far more theories of the case and considered at lot more potential treatments than Rush Copley physicians. Ultimately, the physicians at the second hospital figured out the medical issue very quickly, while Rush Copley never did in a lot more time. I am no medical expert, but I think all of this might mean that the Rush Copley Hospital was medically incompetent, if not negligent. Don't let your loved one--or even your worst enemy--check into the Rush Copley hospital! Go to Delnor or Good Samaritan hospitals instead. Both are highly rated and have been great experiences for our family over the years.

Dreyer Medical Center - Mercy Campus is another excellent branch location within the Dreyer Medical…read moreGroup. I've had the occasion to visit their pulmonary, ear nose and throat departments on a few occasions (unfortunately) and each time was treated professionally, politely, and in a timely manner by the professionals at Dreyer. If you're looking for a doctor, Dreyer would be a great choice for you and your family. From the nurses, Physician Assistants, Doctors and Specialists, the Dreyer team is hard to beat!

advocate Billing opted everybody in for paperless. They do not return calls. Advocate fails to…read moreupdate all their systems with payments. they try to collect amount you paid previously.Advocate attitude is serve us not service.

Thought it would be so cool to go through the Edward drive-thru. I registered on the inside she…read moretold me to go around and wait till the door opened. So I went around and waited and waited and waited and then gave up and came back in for my blood work. Cool concept but it didn't work.

Refused to see me. Went in thinking maybe I have bronchitis because I'm been fighting a cold all…read moremonth. Literally the most worthless experience of my life. #worthless

Just visited this location and I have always had a really positive experience here and with…read morenorthwestern. The check-in staff is super friendly and the nurses and doctor teams always try to work efficiently to get people through as quickly as possible. I appreciate the kindness I have received and also feel like I'm getting quality of care here. My most recent visit, I was in and out in less than an hour without having an appointment online, which felt very quick and efficient to me! I did go first thing in the morning so that may have helped, but there is an online appointment reservation system if you want to plan ahead.

Highly recommend. Over the past three years I have visited this immediate care numerous times…read more Allergies, sinus, infections, injuries, and lab work, I have never had a bad experience. Every staff member is caring and courteous. I am always seen quickly and only had to wait a long time once due to a flu outbreak. A convenient way to get treated without having to go to the ER or make an appointment with your primary care.