This place is terrible. When I was there, June 16, 2026 9am, the doctor was on a personal call for…read moreover 45 minutes with no other patients in the facility. The assistant said, "I think she's on a call. I don't know what she's doing." I walked out into the hallway and made eye contact with the doctor standing in the hallway laughing and chatting about her weekend on the phone. When the doctor came in she said, "sorry, I had a meeting." First time I've ever seen a doctor take a phone call "meeting" about weekend plans while staring at a sick patient. Avoid this place.

Great care by the staff! I was stunned at how quickly they were able to move me from waiting room…read moreto exam room and then to treatment. They were apologetic about any delays in each step of the process. They made a quick assessment of my condition, but it was thorough, even going to the online records of my usual Healthcare provider, who is out of state, to compare to previous exams. I wish Rush Copley had a facility in the state where I live, because the care I received there was first rate!

Leaving this review specifically for Shannon the APN - she did an incredible job of being thorough…read morewith me and taking my symptoms seriously, I've had horrible experiences with minute clinics multiple times in the past but it was refreshing to be treated by someone who actually cares about what they're doing. The waiting area was a bit grungy and desperately needed a sweep and a mop but will come back anytime I'm in quick need of medical care and hope that Shannon is working that day.

My first experience here and my last. If you're a truck driver who is considering a DOT physical at…read moreMinute Clinic...do yourself a huge favor and go elsewhere!! Julie V. who was the nurse on staff is insufficiently trained and cost me to lose time at work. She is a disgrace to the medical profession.

I went here in December for a cold turned bronchitis. I've visited other urgent care facilities in…read morethe past with good experiences, but Fox Valley Immediate Care is a total miss. From the exterior, it looks like a nice facility. Once you're inside, it's cold and sterile like many medical offices, but something about it felt more like a used car dealership. There were 3 staff members sitting behind the desk with nothing to do. I only waited a few minutes to be seen by the doctor, who was pleasant enough but I really wondered if she was a legitimate doctor. She shuffled in the room with a messy ponytail and wearing snap-up athletic pants under the doctor coat. I don't expect a doctor in a tuxedo, but there's something to be said for looking professional and polished. I was given a Z pack, some kind of steroid, and cough "pearls" with little explanation of what everything was for. I was disappointed because I told the doctor that the cough was the worst part, and I wanted something that would help me sleep - ideally a cough syrup with codeine. This was my first experience with the pearls, which weren't nearly as effective. This visit was on a Sunday in the late afternoon, so unless I'm scrambling to find somewhere open again, I won't be back.

This place is awful. Dr. Sayeed must have looked at my chart from a few years ago because I had…read morebreathing issues from vaping. I no longer vape. His first question was if I smoked. He automatically assumed it was from vaping and said I had an "infection". He never even said what kind. He said he prescribed antibiotics and I waited overnight and the prescription was never even sent. The receptionists and nurses were nice but I won't be going here again because of how awful that doctor was.

I spent three months at outpatient therapy at Rush Copley from a stroke. Therapists were nice…read morepeople but I didn't really make any progress as I did at St. Joe's hospital in Joliet. I switched to DREYER and what a difference. In two sessions, I was able to take 30 steps without a hemicane and have a lot of movement in my wrist and arm. Thanks Ellen and Oliver!

I love advocate health. They are very good doctors and really care about their patience.read more

I was seen & treated by my PCP last week for exacerbation of my asthma due to a common cold - I was…read moregiven steroids for 4 days, my last dose was last Thursday. Late last night and this morning I could tell I wasn't feeling as good, and surmised it was because I was experiencing a rebound effect from the steroids. I have been to Physicians Immediate Care before and had a positive experience. Wait times were doable, friendly staff and providers. I was seen by a Lolalin, NP, she was very kind and thorough. She ordered a chest X-ray, r/o any pneumonia. And prescribed me the necessary medications . Can't say enough about the level of care and kindness. Did you know they have their own pharmacy on site?! So convenient, and affordable --a plus! Thank you PHYSICIANS IMMEDIATE CARE!

DO NOT GO HERE OR TO ANY PHYSICIANS IMMEDIATE CARE / WELLNOW LOCATION. I came here during an urgent…read moremedical event and deeply regret not trusting the negative Yelp reviews. Before taking me back for treatment, their front desk staff explicitly verified and confirmed that they accepted my specific insurance plan, and they collected my copay on the spot. Weeks later, I received a surprise bill for the full, unadjusted amount in the mail. When I called to resolve it, their story constantly shifted: first they claimed they don't take my insurance after all, then hid behind technicalities saying they "don't handle emergencies because they are an immediate care, not an ER." To make matters worse, they previously promised me I could pay their discounted cash/self-pay rate if insurance ended up denying the claim. But as soon as the claim was actually denied, they went back on their word! They refused to honor the self-pay discount and insisted I was now forced to pay the full, inflated list price--even though they claimed upfront they accepted my insurance! When I escalated to a supervisor, I was met with zero accountability and told I had to handle it entirely on my own, all while receiving weekly calls demanding full payment. All this company does is point fingers, make false promises, change their story, and demand full price when their administrative mistakes happen. To management reading this: Please do not leave a generic copy-paste reply asking me to contact your guest relations or customer service team. I already spoke directly with your leadership, was told to deal with it myself, and received zero support. I am completely done with their excuses and will never return to any of their facilities--even in an emergency. Save yourself the stress, headache, and surprise bills, and go somewhere else for care!!

Great and promt service had all my info didnt need to explain anything and they got right to the…read morecause of my illness

We have had good experiences at this hospital 3 times. First was when my father in law was there…read more He had been to multiple doctors and hospitals and finally after a fall and visit there he was diagnosed with Parkinsons dementia. He had some atypical symptoms but they helped to get the appropriate diagnosis and helped us get him into hospice which gave him even more services that he needed for free. Next my husband was taken there after a fall and they got plastic surgeon to stitch up his eye lid which was cut all the way through. It healed well and years later he has no visible scar. Recently my husband who is now in his 70s woke up and was so dizzy nauseated and in pain we called the rescue squad. They wanted to take him to Bolingbrook hospital but my father in law had been there and they were no help so we requested Rush Copley even though it was a little further. He had a good experience, with a thorough work up for everything and they scanned his head and whole torso.. Thankfully it was just symptoms from a combo of a sinus thing and intestinal inflammation. They gave him some meds to get him stable. Sent him home with some meds and gave him referrals. The hospital was busy but they got him into quickly and I think we were out of there before lunch time. Very caring staff, doctors etc. The only issue I had was that I was not able to go with him and when I called to get info on his condition nobody called me back. I called twice and really just wanted to know how serious it was while I waited for my son to get here to drive me there. I'd say a couple hours. When we got there there was no explanation of why someone could not have called to let me know he was not dying. Since his care was good I did not mar down for that but it is something they should work on as when we arrived it did not seem like they were overly busy and someone could have relayed at least a general message about his condition. If we ever need to go again I will choose this hospital.

Went there with back pain. Sat in the waiting area for 4 hours. Intake PA ordered a CT scan. Came…read moreback from that. Second PA said I didn't need a ct scan. She ordered an xray. Another hour wait. Asked the last PA if I would be billed for the CT scan. Said it wasn't fair. Nurse agreed. She said to take it up with the legal department. Paid 1400.00 for a procedure I did not need. If you are dying, have your partner dump you on a different ER doorstep. This place is a shit hole. Close to my house and will never return.

Thus company all the way to supervisor discriminate against the disabled. I am leagly blind and…read morethey are not willing to help. Even the supervisor are not responsive.

They are always behind schedule. I was 10 min early and sat in the waiting room for almost 40 min…read morebefore getting called back to a room and then sat for another 20 min before seeing anyone.

Pediatrician extraordinaire! I can't find a better doctor for my kids anywhere. She's also the…read morehead of Pediatrics for all of Dreyer Clinic, so she's medically and operationally savvy. Always answers our questions leisurely, the kids love her, and we can usually see her upon short notice or else her associates see us - also good. Her nurse practitioner, Joan Hofer, is outstanding. My insurance no longer covers routine physicals, which the baby still has often, and Dr. Eckberg was cool enouh to reduce her fee which really helped. Nice nurses and receptionists (great phone skills!). You never feel like you're talking with clock-watchers.

Dr. Eckberg was my son's pediatrician and I think she is absolutely wonderful. She is warm, spends…read moretime with both parent and child, is thorough and very reassuring. She references her experiences with her own children and has a wonderful bedside manner. The only reason I am not giving her 5 stars, is that we found the after hours coverage of her office terrible. When you call after hours, they link you to a random nurse at a hospital; we had to call a few times and found the nurses completely unhelpful. Dr. Eckberg, however, deserves 5 stars.