William is very professional and has great customer service. I recommend this car wash 10 out of 10. Lamont read more

Awful customer service. I signed up for a membership that I learned I would barely use. I tried to cancel it days prior to the recurring fee date; I called about 4-5 x with no answer. I left 3 voicemails with my name, license plate number, and requesting a call back and no one got back to me. Of course I got charged- I was trying to avoid this. I've showed up in person asking for help and they've told me to just call it in. Finally after the recurring fee had already been charged someone conveniently answered the phone. I asked for a refund. They said they would submit it for review. I never heard anything back for over a month. I called again asking for a follow-up and got an email. The email said they were not going to refund me because they didn't have any trace of phone calls from me or voicemails. I told them to look again I have the call logs on my phone. Then they said they found 1 call. How convenient the only one call they can find is the call after the processing fee had occurred. I sent them a screenshot of my call logs showing how many times I called. They said there's no voicemails and no way to determine if I left a voicemail. They've insisted this whole time they won't give me a refund. I asked for a supervisor to speak to and they won't give me the information to contact a supervisor. I stated their faulty phone and voicemail service not working is not my problem. I have evidence of call logs going out to them in attempts to reach them. Still they won't refund me. DO NOT GO HERE! IT'S A SCAM! read more

Sadly, that was the worst car wash I've ever been to... Literally either the machine was broken or they're just trying to rip you off... My car was almost as dirty as when it went in. The scrubber didn't even touch the sides of my vehicle at all. What a waste of time and money. And even worse, it's filthy all over the grounds and trash cans where you're trying to vacuum out your mats... Go to Temecula car wash. They are way better. read more

I come here frequently and the last few times I've been here my tires and rims come out dirtier than when I went in. A thick slime like goo was on my tires today. I used the towels provided to wipe it off but I don't like using the towels for that but didn't have a choice this time. I don't know whats going on or if its new people, but the quality is slippin. If it happens again I will find another place to wash my car. Also the bottles of the all purpose cleaner were getting low and no replacements were brought out. read more

Rocket Carwash - Going in - Auto Detailing Near Me - Temecula, California

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Joshua was so helpful and amazing! He made it so easy. Definitely an asset to the company.

Had a monthly account then went in to cancel, they still charged the new amount of $44.99. I have gone in twice and apparently no one can help me get this reimbursed. Spoke to Alex twice, the first time he said if it does go through just go back in and he will refund me. Went in again and now he states he cannot assist, I have to speak to the GM who is only in from 6-3 everyday-people work and dont have time to go in during these hours. Called the corporate line, no one answers. Emailed and no one ever called back. Shady way to do business-do not recommend! read more

Used this car wash for several years and was fine. New company purchased and I have tried since March various ways to cancel. No one answers the phone. The phone number has been disconnect and maybe have a new phone. Calls, letters, nothing will cancel this. I have 4 months of unused washes I am being charged for. Never willl I ever use this place again. It is run by a non present owner or manager. read more

This was formerly Uptown CarWash. It was my first time here since the usual gas station car wash I go to was closed. I didn't realize you have to line your left tires to their conveyor belt. Thankfully they have an operator to guide you in the process. It was $12 for a single wash but they do offer membership prices. I just don't like reoccurring credit card charges so I opted for a one time deal. Overall, a great deal and my car was sparkling clean. I would come back again and possibly get the membership. read more

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I had signed up for a membership at 9.99 a month for three months, after that it would be 44.99. I put it in my calendar to call days before the cutoff date to cancel and just saw they charged me the 44.99! I'm pissed because I was so careful to get it done ahead of time and then this happened. read more

Such cry-baby generation Z's posting negative comments on a car wash. We are in wine country so...whine, whine, whine. Low life complainers! Get a life! ITS A CAR WASH! I've had a membership here for over seven years. For the price of a single normal car wash, I get unlimited car washes each month. I drive out to the wineries and my car gets very dusty. I can go back and get my car washed three times a day if I want to. That's great value! Yes you might have to wipe your wheels from over shine. Big f---ing deal So what? The staff have always been helpful especailly John. If you don't have something good to say... move on! IT'S A CAR WASH- NOT A GOURMET RESTAURANT! read more

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Crash is like most drive thru car washes. What's nice is they provide cloths and cleaning products for the inside and outside of your car. They also have a mat cleaner that's pretty cool. Don't come here expecting detailed cleaning services... get a car wash, clean your car yourself and be happy or pay more elsewhere. read more

The first, and last, time I used them, my mirror broke. I waited 10 minutes for a vacuum to no avail, I left. I filed a claim for the broken mirror. 3 weeks later, upon following up, I got a standard response, they don't cover mirrors. I will never go back. I went back to Fast 5 Express. I drive a little farther, but I don't have to wait, and I have never had issues. read more

Rocket Carwash - Back broken off mirror. - Auto Detailing Near Me - Temecula, California

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It was not explained to me at the time of using me credit card that it would be charged monthly whether I use the carwash service or not. After three months of charging my card $9.99, the price would go up to $444.95 a month. The guy just said at the time of use that it was $9.99. I wanted to pay cash, but he said the machine wasn't working. Just watch yourselves, because now I have to go through the hassle of calling and canceling this service. read more

They have a wide variety of products you can use for your car plus towels. It does get busy during the weekends. Just be sure to get there in the morning or later in the evening. read more

After you have your car washed, the drying station has vacuums, towels and a cart full of car cleaning supplies! Better than Quick Quack!

WARNING! Really like the place and some workers, BUT had to do another review this time and warn you guys. Just got car washed at 10:30am today 8/11 and it's a good thing I decided to use their vacuum- I normally drive off after wash...LOOK AT WHAT THEIR SO CALLED "TIRE SHINE" did to my rims! Pointed it out to a worker wearing a black work shirt who then brought a guy wearing a red work shirt. His response and quoting him..."Your car sits low. It happens to my car" and "A dirty truck must have been there before you got there and got the rollers dirty". The car next to me, just had his car washed too and his rims ended up like mine...and his car wasn't sitting low. From now on, requesting that tire shine be turned off...hate to drive off after wash and have that done to my tires. read more

Do not use car wash with a roof rack. The one time they did not turn off the upper roller, our rack was completely torn off our vehicle. They will not compensate us for their mistake of not turning off the upper roller because they posted a sign saying they are not liable for damage to a roof rack. Very disappointing experience. Will never return. read more

Rocket Carwash - Auto Detailing Near Me - Temecula, California

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The car wash service was so-so. You get what you pay for. I was happy for the most part with my purchase. The bad review comes from how impossible it is to cancel. Went in person to cancel, they directed me to a customer service number to call. I called and it's only open during the week. I got to their website, no help. I call during the week, I am 11th person in the queue to cancel. I've been waiting on the phone for over 45 mins. When companies make it difficult to cancel it comes off like a SCAM and pure bad business. I do expect the company to respond and reach out and compensate for this poor service. read more

Got desperate for a car wash and went to Rocket Carwash. They now charge $15 for an Express wash.

My boyfriend and I came here a few months ago and signed up for a membership because it was cheaper than one wash, and they assured us we could cancel any time. My boyfriend cancelled not long after, in person, and yet my card was charged again. He then called again and they swore the membership was cancelled, and then I was charged AGAIN. I called them myself and complained and asked for a refund, and they assured me they'd get me a refund and escalate it to management... It never happened and it's been 2 weeks since I last called, and over 2 months since the first time I was overcharged. Would not recommend this place to anybody because they stole my money. read more

Went to get a simple wash and told them repeatedly that I did not want a membership. Kept at it despite my saying no three times. Then the idiot working there left for some reason, so I had to back out of the car wash. I will NEVER go back and hubby is cancelling his mbershio. Horrible workers!!!!!!!!!. read more

This car wash is awesome ! Great prices, and they allow you to vacuum your car and use the car wash products. Much better deal than taking your car through a one time pass at the gas station. William was so nice and helpful, he always has a positive attitude everytime I go! read more

Over priced 4 lanes and you can only use one if your not a member and if some genius decides to sign up you have to wait for the whole process to be pitched sold and typed up They need to rethink how that works read more

Great Place to wash your car and location is so convenient beside the access to xtras for the monthly rate offer it.

Temecula I repeat don't go here and waste your money!! The so call ( manager) gets upset if you don't want the membership and starts to bribe you into getting the membership. Once you tell him NO and he cries like a baby and gets defensive and tells you to leave and threaten to call the cops! Not only that he controls the customer of paying for a regular wash! That sounds like a fraud! I legit was laughing with the sheriff on what happen because he was calling the cops on himself by threating people! Go pay for a different car wash! Take my advice and run with it! read more

Worst wash, super fast doesn't dry your car at all and employees are rude! Zero customer service and I cannot seem to be able to cancel! They do not care about protecting their brand as much as growth read more

Went to get y truck washed and got the wash club pitch which normally after a couple of no thank yous, you are left alone and enter the car wash. Today the guy would not stop the club wash spiel after I told him I'm not interested half a dozen times. Give me a reason why you don't want to join. give me a reason repeatedly! Finally I took my CC back from him and backed out. I've been hesitant to come here because on the constant wash club spiel, but today was the final time coming here. Hospitality Car Wash near WinCo Foods got my business today and will in the future. read more