I appreciated that the value was good and the wash was thorough. The attendants were a bit low energy but maybe they were tired.

I'm getting my car ready for sale and after the rains this week, needed to get it cleaned up. Rolled up to Promenade Auto Spa and talked to Manny. Told him that I needed a "touch up" and the wheels thoroughly cleaned, Luckily for me, it wasn't too busy, so he was able to fit me in. Within 90 minutes, my car went from filthy way to amazing. He did such a good job on my car that at least 3 other people booked appointments with him. Honest, hardworking, attention to detail, and for me at least, a great value. Definitely recommend their services. read more

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This is me and my fiancées go to car wash! Staff is always friendly and helpful. Our vehicles always comes out clean and beautiful! The price is very affordable for the service they provide! read more

Loved the convenience of this car wash and mini detail I Needed to do a little shopping and was able to drop my car off and a few hours later pick up my vehicle shiny, clean, and vacuumed! Will definitely be back and recommend to all the lack of time, dirty car club members! read more

I have a jeep and I use it like a jeep. They have done a great job of cleaning the most chaotic messes off it.i think they get excited when they see the mud on it read more

Good quality car wash. My car was cleaned inside and out the way I would clean it. Vegan leather was also very white after Joesph did a deep clean. Also got 10% discount off my bill at yard house as an added benefit. My car was cleaned by the time I finished lunch with friends read more

Promenade Auto Spa - Very satisfying day. Got my princess washed while I had lunch with my friends. Vegan leather looks whiter than ever!Thank you Joseph! - Car Wash Near Me - Temecula, California

So convenient to get a wash while I shopped and grabbed some food. I was able to charge my car on the third floor then bring it down to Floor 1 for a wash! They did an excellent job inside and out!! Definitely will be back. read more

Manny did an OUTSTANDING job!!! Puts care into his work, I appreciate that. You can trust this place, this guy. Thanks Manny. Freedom.

Hands down, best full service car wash around & the customer service level is one of a kind.

Amazing service, my car is wrapped and they take excellent care of it, inside and out leaving it spotless! I don't trust many people to wash it especially because it's wrapped and they do phenomenal! Def recommend read more

Awesome job! Nice and convenient. Everything looked great. Good people good prices. The car was clean and on time. I will be back

Super convenient Great job inside and out. Respectful, courteous service. I love the location. It's at the mall in a shaded area in the parking facility. read more

The service was very good and professional, will continue to get my car detailed at this location .

Great customer service, answered all our questions. Was friendly to our pup, who isn't so little. Love the convenience of location.

Manny and Joseph Did an Amazing job. i will definitely be coming back! shout out to Joseph for hooking up the 10% off yard house.

If this is the car wash guys in the parking structure by temecula mall, then these guys did a great job on my 2020 Subaru STi. The price was extremely fair. And they did it in a reasonable amount of time. Thx guys! read more

Promenade Auto Spa - 2020 Subaru Sti, they did a great job! - Car Wash Near Me - Temecula, California

Worst car wash in the area. They are unreliable and do not post a set timeframe on their work hours. I waited for almost an hour for a car wash since one of their staff members promised that they will be open on Sunday. However, no one showed up. BTW, don't bother to contact them because they do not respond to phone calls with the overused excuse that they do not have service under the garage. read more

Located inside the mall parking structure. I left my car here for a deluxe car wash while my family and I watched a movie. My car came out OUTSTANDING! My car was dirty when I left it with them. They washed it very well, inside was cleaned well too, and they removed all the bird poop on my car. They did great work and it was easy to leave it with them while we were at the mall and regal movie theaters. I definitely recommend this location. We have been in murrieta for about 1 and a half years now and we cannot find a place that gives a decent car wash. This place does great work. Thank you! read more

On 11/05/2017, I went to the Promenade Mall to check prices for a detail for my daughters vehicle. I spoke to an employee, who gave me a quote for $120 for a wash, wax and interior detail (shampoo carpets and seats). I was told to return on 11/06/2017, before 1000 am. I returned to the same exact location (because thy have two at the mall), just before 1000 am. I spoke to a different employee. This employee told me he could not do the detail for $120. The employee told me about the different services they offered, for $150, $180 and $220. They need to get on the same page, as far as pricing is concerned. I usually go to this location, leave my vehicle to get washed as my wife and I watch a movie. I guess there is standard pricing for washes, but not detail services. The washes are usually great. I am just very unsatisfied with the varying prices for detail services. The employee was not rude or unprofessional, when I dealt with him. My problem is with the pricing discrepancy. read more

Got my car washed at the movie theater side. They only had two employees working due to the holidays and a lot full of cars. My car was still ready when promised and looked pristine! Good attention to detail and I'm very happy with the outcome. read more

Took the family for the day at the mall. Figured I'd have the truck washed while we walked around. No rushing. The said they had a managers special wash, wax, armor-all inside and out, vacuum, wheels and tires. Nice. The young lady wrote the ticket up and we about our business looking at the ticket and seemed wow great price of $25. Came back about 3 hours later and truck was ready. Went to pay and the guy said that'll be $75! I said wait a min. She wrote $25 and he's no that's a 7. Ok sure buddy whatever, not going to ruin my day, paid and left. Mind you this is the end of the day and closing time. So it's just him. Looked over my truck and still had bugs all over the front of it, on my mirrors, missed spots of armor all on the outside. On the inside they missed half the dash, had armor all on the windshield and windows from over spray and looked like they wiped it down with the same rag. Missed spots of vacuuming. Over all garbage job. For $75 I could have went to a different place and had a full detail done and a better job at that. When I confront the man and told him he just stared at me and asked what do you want me to do about it. No one is here and we're closed now. I suggest anyone who needs a wash to never go there. It's way over priced, rude and terrible service. I will never go again not suggest anyone go as well. read more

Very convenient!!! Was able to get my car detailed while I shopped! At first I was hesitant thought they would be expensive due to the location however I was pleasantly surprised it's very reasonable and they did a good job read more

I been to this car wash about 6 times. The 1st 4 time was OK. The 5 time I went they told me it be about 3 hrs which was alright because I was going to the movies. I came back in about 3 hours and it was not even started, They told me the will start it right away so I went to dinner. I came back about 1 hour later and it still was not done. It took a told of 6 hours to get the Manager Special, which I always get. The 6 time I went to the other side by Macy, got the manager special again and they were done in 2.5 hours but the back window and the dash board was not touched and the front windshield was still not done right. read more

I would rate a ZERO! The owner is the worst type of business man you can ever encounter. His workers broke the winch on my Jeep, not just any Jeep and SEMA Jeep. When I called him to let him know he started screaming at me and saying there was no way, told me he didn't want my business and then demanded I show him the damage that was done. When I returned to the car wash to show him the damage, after having it inspected by RockStarGarage (who said the gears in the winch had been stripped) he proceeded to call me "a scammer and a liar, that my Jeep was a piece of crap and to take it back!" He repeatedly denied that anyone on his staff could have broke my $1200 Warn Winch. When talking to his workers they all had different stories about the Jeep, it's winch and that status of the winch when they saw it. In the end I had to call the police and they pulled the surveillance cameras and did indeed find that my Jeep went into the "car wash" in proper working condition and left broken. When I contacted his insurance company they said "Charlie denies this claim, therefore, we will not pay it" So now my insurance company is going to take care of this. He could have agreed to pay the $1200 to replace the winch, now he will be paying about $2500 for the total loses. DO NOT TAKE YOUR CAR HERE! If they break they WILL NOT fix it!! read more

They didn't even wash my car! When I first showed up their dog peed on my car. Then they said they would need 1.5 hours to finish. When I was done shopping, nobody came over to greet me, and they struggled to find my keys! I wish I had looked it over right then bc I never would have accepted it. My windows were all smeared, my back window looked like it hadn't been touched!!! It looked like they wiped it and didn't even wash my car!! My roof had DIRT on it. DIRT. Again- NOT WASHED. There was dirt on my doors behind my handles (NEVER like that at any other wash)... And they didn't bother to wipe any of the plastic. I get that on the most BASIC car washes! I WILL NEVER GO BACK. And I will tell everyone I know NOT to go!! read more

Last time I visited, items went missing in my car. The manager on duty gave me a card with a free full detail. If I could give ZERO STARS I WOULD. I decide two months later to give it another shot. I had been there once a month for a year with no issues. I arrived and checked the car in at 11. The owner says 2-21/2 hours. My ticket said 11-1:30. He drives it over to the location in the OTHER parking structure, now I have to walk out of my way to get it. The owner and is none too happy to see the freebie. I go at 1:20 and the entire back of the car and all the windows are still dirty. I ask the kid what's up and he's says we'll be done in a while. I said it's been over two hours. He says " you can have your keys and take the car, I don't care". I walk all the way across to the other structure. The owner, Charlie, has left, the young man calls him. He tells me I have an attitude for expecting them to be done. He TOLD me 21/2 hours. Um... It's been... It's 1:30. I hung up and asked the NICE young man that was trying to help if he could go get my car. So I took it, STILL filthy and left. I guess I'll go to a car wash. And pay. I highly suggest you never let these people touch your car. Good luck if you do. read more

Promenade Auto Spa - See the crud in the cup holder? This is what Promenade Auto Spa calls detailing. - Car Wash Near Me - Temecula, California

Dropped my car off at 12:00 PM. No other customers on the Macy's side of the mall. I was told that it would be an hour and 15 minutes. I came back at 2:15 and my car or any other employees weren't there. I called the number on the receipt and they told me my car was on the other side. I walk over there. Two hours and 15 minutes later my car is not done. I waited another 15 minutes while they finished my car. They apologized. I have had great service from this car wash a Few other times. Not impressed today. read more

I have seen this car wash numerous times but had never used them until yesterday. It seemed like a great idea, getting you car washed while you shop can be very convenient unless of course it looks like crap when they are finished which was the case. I left my car there for 2.5 hours which you think would be long enough to completely finish the car. When I arrived to pick my car up they said it was finished, I paid my $25 and proceeded to check out the quality of the wash. It was then when I noticed the rims and tires had not even been touched and there was dirt still on the doors. I asked one of the guys working there if they were supposed to clean the rims he said yes. He sent someone over to "clean" them and put some shine on the tires which he did in 5 minutes and still did not do a good job. I was over it so I left, when I got home I finished it myself, I cleaned the rims cleaned the dash board which was not cleaned and cleaned the dirt off the doors. Overall not a great experience and I will not be returning to this car wash. I will spend $16 across the street and get a much better job for less money. read more

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I paid $30 to have my Prius washed at 3:30pm on a Friday. This was my second time here, I wouldn't have done it but it was convenient. The kid (Andrew) who was there told me that they closed at 5pm, I didn't expect to be back until 5:30 so he would leave my keys in their kiosk. Since I wouldn't see him before he left I gave him a TEN DOLLAR TIP! (it was the smallest bill I had) and specifically instructed him to be sure my windows were clean, use clean towels. The last time I had my car washed here I had to bring it back to have the windows cleaned because of smears. I picked up my keys where he said they'd be and noticed that there was oil on the side of my car. All of my windows are smeared! Obviously Andrew used dirty towels to wipe my car ... again I specifically asked that he use clean towels in order to give me clean windows. At night I could hardly see out of my windshield it was so smeared. I tried calling the phone number on my receipt. The phone just rings. Another time I called a recording said the mailbox was full. I don't have the time or desire to go back, however if I did I would demand my $30 and ask for the $10 tip back. I will tell everyone not to waste their hard earned money here. read more

THE WORST DETAIL I HAVE EVER GOTTEN! $189 for full detail, what a joke!!!! I think the glass is worse than when I brought it in, they wiped the glass with a wax that is all smeary, they were to clean inside and out, I just picked it up and wiped my hand across the hood, both hands are black with dirt, they didn't do anything except maybe vacuum, carpet stains there, leather stains there....didn't clean the inside of the dash, window sunroof, did not wipe any mirrors all water spotted, oh they don't remove water spots either....LOL, they don't remove bugs, don't dress wheels, don"t clean break dust, don't wash mud flaps, don't dress the rubber....they really don't do anything....it's a huge JOKE! don't don't don't don't, their ad states they do all of the above....I was totally ripped off!!! I am 52 years old, have had my car professionally detailed a million times...this truly is the worst and not refund, not an I am sorry, just we don't we don't we don't SO DON"T GO THERE! read more

This is the best detail that we have ever had! I can't believe that that those who posted comments that they weren't happy with the servicing really had their cars detailed at this place unless it was under different ownership or management at the time. The detailing at Temecula Promenade Auto Spa was better than ones that we paid much more money for. Highly recommended! They didn't miss a thing. Ask for Charlie! read more

Very convenient to drop your car off and then shop at the mall.. They do a pretty decent job.. My only complaint is that they wash the car in the shade.. Almost dark... You can't see in smears and blemishes until you pull your car out of the parking structure! And when they vacuum they miss things because I believe they can't see exactly what they are vacuuming because it's so dark... Anyways I will always take my truck here when I go to the mall... I gave 4 stars because I don't feel like I should have to detail my truck when I get home to get rid of the blemishes or smears read more

Yes yes that right 5. I can't believe the quality and the service. Why waste time sitting around a car wash when you can shop and get a convenient quality detail... it was on my list of do list and they got me in and out look sharp and shinny .BTW it was eco,friendly. I would highly recommend them read more

Charlie and his team are amazing. Every time I get my car washed there it looks amazing. If your at the mall and want your car washed this is the place. I love that they are water conscious as well! Thanks for keeping the xb looking great read more

Tristan does a terrific job and takes pride and great care in his work when detailing your car. His prices are very reasonable and I am never disappointed. I brag about him to everyone. I can't say enough good things about Tristan and his Auto Spa at The Promenade. Please go see him and see for yourself. read more

Had a full detail and worked directly with the owner - Charlie. Had some spider webbing on my black BMW. When all was said and done, the car was as perfect as it could get. Paint was buffed and waxed and the interior was immaculate. They gave my 10 year old car new life for which I was very grateful. Nice job. read more

Get your act together! I left my car there while my kid and I went to a movie. 2 hours later, nothing was done and other cars that came in after me were being worked on. Seriously? read more

They did an excellent job on my Mercedes. I got the spray wax and leather treatment. Fabulous job! I highly recommend this Auto Spa for your car. read more

Worst experience! They had an hour before closing and they told us they weren't washing anymore cars cause they were slow today,when people go to an establishment we came to give you business I would not recommend coming here with the treatment that we received you're better off at another car wash. So much for convenience. If I had the option to select zero stars that would be my rating. read more

Love this place! These guys are great.. my car always looks fantastic whenever i leave . They pay attention to detail and you can tell take pride in what they do. I get my car washed around twice a week on the macy's parking structure, The manager on that side (Josh) is always very friendly and accommodating. I definitely recommend this car wash to anyone in the area. You shop while they clean your car!! sounds good to me!! :) read more