So I had been wanting to give this place a shot since it's so near to my house. I showed up on a Monday afternoon and was one of the only cars there. There was no one ahead of my car and pulled right up. The guy helping me out wasn't the most welcoming but I ended up choosing the "platinum" wash since it included exterior trim dressing.
I went on to go find a seat while I waited for my car. About half an hour later, I realized my car hadn't come out of the wash yet. I stood up and walked over near the doors and saw that it was barely going into the wash. I wasn't in a huge rush so it wasn't a big deal. A few minutes later I see an attendant pull my car out of the wash and park it while he supposedly wiped down the exterior and interior.
Almost an hour after I had arrived, my car is pulled up and is ready to go. By this point, I was starving and ready to leave, however, there were smears on all of the windows from using a dirty rag, there were water spots and areas that were barely dried, and the interior hadn't been wiped at all. I asked the attendant to wipe down the most obvious areas that were missed and went about my day, disappointed I had paid $45 for arguably the worst wash I had ever had ($5 up charge for SUV and not including tip).
When I got to my next errand, I saw more areas on my car that were filthy. The interior was still dusty, the passenger side mirror wasn't dried, and they hadn't applied any exterior trim dressing to the plastics on the outside (the whole reason I upgraded my wash), oh, and no "new car" freshener that was supposed to be included. I called the car wash and expressed my disappointment to the girl on the phone. She said she would leave a message for the manager and that he would call me back to rectify the situation. It's been 24 hours and no call. I can't say I'm not surprised.
After this experience, I wouldn't bother coming again. I've had better results from the drive thru wash at the Chevron half a mile away. I could have done a better job in my garage using a spray bottle and paper towels. Don't waste your money by coming to this joke of a car wash.
Note: This review is during COVID-19 and only one employee was wearing a mask. Whether this bothers you is you to you. read more