I've visited Royce Spa midtown location a couple times to get my nails done and the thing I enjoy…read moremost is their customer service.
For every visit, they offer you a free beverage and have several options to choose from. The chairs are nice and plush and have a nice massage option. I really like that they cover the pedicure water bowl with a plastic liner and replace the liner after each guest to keep the space sanitary. The location is clean, bright, and modern. It's beautiful!
On my first visit, I got a new set of acrylic nails and a pedicure so I had two nail artists assisting me at the same time. I was particular about the color I was getting because I was preparing to be maid of honor for my sister's wedding and wanted to make sure my nails were more of a nude slightly pink color. I came in with an example picture from IG. The manager, Chloe, was super helpful and demonstrated several colors to make sure I got what I wanted.
The acrylic set I got was exactly what I wanted including the color and shape. Most notably, the nail artist filed them in a way that they were sharp which is important to me. I hate the feeling of dull nails. The acrylic set was so basic with the color, but I received so many compliments on them! My friends and the bridesmaids used them as inspo for their nails, too.
For my pedicures, I've worked with the same person on both visits and they did not do a great job with the nail polish on my toes. On the first visit, the nail polish application was really splotchy. You could see bumps on the nail polish. The nail polish might've been dry or something, but the nail artist was just going to leave it like that so I mentioned it to Chloe and she was super kind in staying late (after the nail spa closed) to make sure my nail polish looked great and smooth. Because we were there after hours, she added a layer of gel to the top of the regular polish for free so that it would dry faster which I appreciated.
On my second visit, the same nail artist assisted me with my pedicure and it turned out mostly okay, but it's been a little over a week and my nails are already chipping which is unusual for my toes.
Overall, I've had great experiences with the staff (minus one, but we won't let one spoil the bunch) so I would recommend Royce Spa midtown to anyone especially if you have a chance to work with Chloe. She listens to customers and seems to take great pride in her work.