Appreciate the communication of the process and quick responses from David. My bike was picked up…read moreand delivered in less than 24 hours once the carrier was confirmed and coordinated by Ship a car ASAP. The price was reasonable as well.

Took them a while to pick up the cars so far they did a great job got my cars. Everything seemed…read moreOK. The driver was a good guy.

I came across this business on Yelp searching for auto transport from Texas to Virginia. I spoke…read morewith Amy who informed me of pricing and set up my reservation, within 3 days my car was picked up from my apartment. The driver was very professional with loading my vehicle and kept me up to date once he was in my area which was only another 3 days. I am most impressed with the speed of the service and communication, I would highly recommend HLL for any auto transport!.

Shipped my car from Dallas to Seattle. The pricing is very reasonable and the car was picked up…read moreand delivered as promised.

UPDATE AS OF 4/7: James did contact me on 3/29 and was very…read moresympathetic to my experience with Ad Fast Transport LLC, which he told me he would hold accountable to the Federal Motor Carrier Safety Administration. He also offered to reimburse me for my Uber expenses, which I also appreciated. Overall, the experience still wasn't the best but I can appreciate the apology and actions that came afterwards from the Car Carriage. **Full transparency: I have updated my review from two stars to four following the update.** This was my first time using an auto transport company and I decided to use the Car Carriage based on a solid review from a family friend. During my initial consultation via online system and call, the company was very responsive. James was a great help to understand what the process would be like and get an accurate look at the total costs. I also appreciated that I did not have to pay anything upfront until the car was delivered. The Car Carriage is based in Texas and they use contractors around the country to pick up your car. The contractor I used, Ad Fast Transport LLC is based in Maryland and dealing with them was the worst experience. First off, leading up to my pick-up date, I heard nothing from Ad Fast. The Car Carriage provided their contact information so I reached out and a representative named Josy picked up. Josy seemed very unorganized and unprofessional during our call and had no idea when the driver would arrive to pick up my car. This was a problem because I had a flight back to Maryland in less than four days and needed my car picked up before I left. I had to consistently call Josy to get an idea of when the driver could pick up my car. It was originally scheduled for pick up on 3/15 but it wasn't picked up until 3/17. However, this wasn't the biggest issue. The biggest issue was when I recieved a text from Josy asking me if I could meet the driver 25 minutes west from the original pickup location in a very rural area. I was very skeptical of this unprofessionalism, however, like I said before, I needed my car gone before my flight. So I agreed and drove to the location. The driver was very sweet about it all but I learned he was planning to come to the original location but was told by Josy not to. Getting back to my original location was a pain as temperatures were in the single-digits and there was no ubers or lyfts available until an hour later so I had to wait in a local motel until I could find a driver to take me home. My car was safely delivered to the contacting company but I was out $52 from the Uber and had to wait an hour in an unfamiliar part of town. When I asked Josy, how I would get home once I gave my car, her only response was "I don't know." When I reached back out to James and the Car Carriage for a response, I have yet to receive an email as of 3/24. There is no accountability and the lack of communication from all involved parties has been disheartening and frustrating to say the least. Luckily, my car was delivered safely to the listed location in a timely fashion on 3/21. However, this experience has been so traumatizing and horrific that I would not recommend the Car Carriage or any of its contractors to anyone.

DOUBLE BROKER ALERT…read more Rate did not match what customer actually had a contract with them. We verified directly with the customer at the pickup. The Car Carriage LLC refused to fix the issue and instead threatened us with negative if we didn't pick up the car, or pay $300 to avoid it. Unprofessional, dishonest, and a waste of time. Carriers beware--high risk of scam and double brokerage.

Super unprofessional drivers that can't seem to bring your car to the correct area. I would not…read morerecommend this place.

I wanted to post a quick update to my review. While my observations and opinions of the driver…read moreremain the same, I would like to say that I believe this company as a whole cares about its customers. I was recently contacted by Chris at USA Auto Shipping in regards to my review. He was interested to talk about my experience and see what he could do to make it better. After our conversation and a little back and forth, I was offered a partial refund for the trouble with the driver. I truly believe my concerns were heard and efforts will be made to not use this driver if at all possible. Thank you for hearing me out and giving me the opportunity to help you understand me as a customer! I would definitely use this company in the future!!

I had a great experience with this auto shipping company. This was our first time using this…read moreservice, we moved from California to Texas this week and had our Audi rs3 shipped to our new address. We booked our reservation 2 weeks in advance, didn't hear from montway until the week before with a possible driver. We ended up getting our car picked up a few days earlier then the initial pick up date, it worked out for us in the end. We met our driver, Rinat, in a parking lot near our house and he loaded our car. It was supposed to take 7 days for delivery but since his truck needed work we got our car on the 8th day. Rinat was wonderful to work with, very commutative and took great care of our car. Rinat works for kwik trans inc. We will definitely use montway again!

The booking process is fairly straightforward and their chat / email communication is good…read more However, that's where it ends. The communication with the drivers is terrible. It's bad enough that they give you a 5 day window to pick your vehicle up because who doesn't love having their schedule in limbo for 5 days, but why bother giving you the driver information when the drivers don't even respond to your inquiries. They need to improve this process. I have used them twice now on long-haul jobs. This will definitely be my last time using them. I would not recommend this business.

Kevin was very professional, patient and easy to communicate with. As someone who's never shipped…read moretheir car before, I was almost reluctant to go with Bold Auto Transport due to the price for transport, but Kevin walked me through the process of listing cars for pickup and waiting for drivers, so I understood the need for a price uptick. All my other questions were answered and my concerns addressed. I felt much more confident working with Bold Auto Transport than another company, which had not been providing me any updates regarding my transport. Delivery was a day later than the stated date, but I think this has more to do with the carrier rather than the broker (Bold Auto Transport). My car arrived without any obvious damages or tampering.

I wouldn't recommend this auto transport to anyone! I had my car towed from Frisco,Texas to…read moreMelbourne, Florida and when it arrived it had scratches, dents, etc. I was told my car would be insured, but when I contacted them, I was informed no personal transports would be covered. This info came from their insurance company that handles their claims. If my car would have been totaled, I personally would have had to file a claim with my own insurance company. Do not trust this company at all! One of the employees ( not sure if he was a mgr?) named John, constantly gave me the run around, promising he would rectify this ordeal and never did. Every single time I called they wouldn't pick up, but a text msg would arrive stating someone would call me back. Another lie! No one cared enough to help me. Plz don't use this company as I fear you too, will be screwed over like I was. I wouldn't even rate this company or "John" for that matter with one star, but it doesn't give me that option!

I used this service four times. The first two times were fine, but the third and fourth times were…read morehorrible. The last driver they contracted to transport my car caused $700 dollars worth of damage to the bottom of my Audi, which wasn't visible until the next day in better light. I would not recommend this service to anyone, given my previous experiences.

Awesome company, I was moving my brand new Q50 from Sachse Tx to Ft Lauderdale Florida, my wife and…read moreI were arguing because she also just got a 2014 Infiniti QX50 and didn't want to take a risk with getting it shipped, clearly I lost that argument. We called several shipping companies and settled in on Lepke. The company was very responsive, they connected me with a shipper, who said that he would pick up the car the next day, he was a bit late but kept in touch with me giving frequent updates, I understood the traffic was a nightmare that day. When he arrived the driver immediately showed me his credentials and loaded my car. He told me that I could call him anytime and would be able to pick up the car in Florida in 3 days...wait a minute, I can't get there before 5 days...Immediately the driver told me that he would arrange for the car to be dropped off at a garage and could be delivered to me on day 5 for a fee or...brace for it...$75.00!!!! Holy crap, Im in. He also told me that he would continue to take responsibility for the car until I picked it up. I have to admit I was scared sh...less because everything was very inexpensive, I budgeted $1200 for the move and so far it was only costing me $525 + the $75 fee to hold over the car. Anytime contacted the driver he either picked up the phone or called me right back. I actually are it to Florida a day early (fear is a real motivator). I was able to immediately pick up the car, although I was told that they would gladly drop it off at no extra charge. Everything was flawless, went much better that expected. Amazing experience. My name is Arthur S and I drive a still mint 2014 Infiniti Q50 in Ft Lauderdale, Florida. Thanks Lepke for making this so easy. Arthur S, moved 3/27/2014