Appreciate the communication of the process and quick responses from David. My bike was picked up…read moreand delivered in less than 24 hours once the carrier was confirmed and coordinated by Ship a car ASAP. The price was reasonable as well.

Took them a while to pick up the cars so far they did a great job got my cars. Everything seemed…read moreOK. The driver was a good guy.

I shipped a car I bought online to my home in Dallas. Nick explained the entire process and made me…read morefeel comfortable with shipping my car. He always answered when I called and my car arrived a day early which was nice. If you are looking for a great car shipping company, call these guys!

From the owner: Vehicle Transport Services was started back in 2013 to create a better vehicle transport…read moreexperience. Our goal is to provide the best vehicle transport experience from the initial quote to the delivery of your vehicle. We continue to meet and exceed our mission each and every day to help for our customers and the industry as a whole.

UPDATE AS OF 4/7: James did contact me on 3/29 and was very…read moresympathetic to my experience with Ad Fast Transport LLC, which he told me he would hold accountable to the Federal Motor Carrier Safety Administration. He also offered to reimburse me for my Uber expenses, which I also appreciated. Overall, the experience still wasn't the best but I can appreciate the apology and actions that came afterwards from the Car Carriage. **Full transparency: I have updated my review from two stars to four following the update.** This was my first time using an auto transport company and I decided to use the Car Carriage based on a solid review from a family friend. During my initial consultation via online system and call, the company was very responsive. James was a great help to understand what the process would be like and get an accurate look at the total costs. I also appreciated that I did not have to pay anything upfront until the car was delivered. The Car Carriage is based in Texas and they use contractors around the country to pick up your car. The contractor I used, Ad Fast Transport LLC is based in Maryland and dealing with them was the worst experience. First off, leading up to my pick-up date, I heard nothing from Ad Fast. The Car Carriage provided their contact information so I reached out and a representative named Josy picked up. Josy seemed very unorganized and unprofessional during our call and had no idea when the driver would arrive to pick up my car. This was a problem because I had a flight back to Maryland in less than four days and needed my car picked up before I left. I had to consistently call Josy to get an idea of when the driver could pick up my car. It was originally scheduled for pick up on 3/15 but it wasn't picked up until 3/17. However, this wasn't the biggest issue. The biggest issue was when I recieved a text from Josy asking me if I could meet the driver 25 minutes west from the original pickup location in a very rural area. I was very skeptical of this unprofessionalism, however, like I said before, I needed my car gone before my flight. So I agreed and drove to the location. The driver was very sweet about it all but I learned he was planning to come to the original location but was told by Josy not to. Getting back to my original location was a pain as temperatures were in the single-digits and there was no ubers or lyfts available until an hour later so I had to wait in a local motel until I could find a driver to take me home. My car was safely delivered to the contacting company but I was out $52 from the Uber and had to wait an hour in an unfamiliar part of town. When I asked Josy, how I would get home once I gave my car, her only response was "I don't know." When I reached back out to James and the Car Carriage for a response, I have yet to receive an email as of 3/24. There is no accountability and the lack of communication from all involved parties has been disheartening and frustrating to say the least. Luckily, my car was delivered safely to the listed location in a timely fashion on 3/21. However, this experience has been so traumatizing and horrific that I would not recommend the Car Carriage or any of its contractors to anyone.

DOUBLE BROKER ALERT…read more Rate did not match what customer actually had a contract with them. We verified directly with the customer at the pickup. The Car Carriage LLC refused to fix the issue and instead threatened us with negative if we didn't pick up the car, or pay $300 to avoid it. Unprofessional, dishonest, and a waste of time. Carriers beware--high risk of scam and double brokerage.

I wanted to post a quick update to my review. While my observations and opinions of the driver…read moreremain the same, I would like to say that I believe this company as a whole cares about its customers. I was recently contacted by Chris at USA Auto Shipping in regards to my review. He was interested to talk about my experience and see what he could do to make it better. After our conversation and a little back and forth, I was offered a partial refund for the trouble with the driver. I truly believe my concerns were heard and efforts will be made to not use this driver if at all possible. Thank you for hearing me out and giving me the opportunity to help you understand me as a customer! I would definitely use this company in the future!!

Super unprofessional drivers that can't seem to bring your car to the correct area. I would not…read morerecommend this place.

Great delivery. Very prompt with great communication. Highly…read morerecommend Less than a week from first phone call to delivery

Personalized and thoughtful when planning my car move. Thanks for helping me with my second move;…read moreit was quick and seamless. Definitely will book again if needed.

We are moving from L.A. to San Jose and we needed to ship our old 1992 300e which we were not sure…read morewould make the long trip. TPS gave us a reasonable quote and Bryan Evans was very helpful and fast in responding our emails. It was a quick and easy transaction, no haggling. The car was shipped the next day after we paid the invoice and was delivered the following day at the driveway of our new home as promised. The driver showed up early and was very professional and careful with our car. The driver parked the car on the driveway and left the key in the mailbox as was instructed. Lots of pictures were taken before and after the car was shipped. Great service Bryan Evans and TPS.

I am pretty convinced that these positive reviews were written by friends and family of the owners…read more I have had nothing but a bad experience and it continues to be so as am still waiting on my car, calling Bobby and Dave repeatedly with no answer or call back for days now. I want to be clear I believed I was hiring Allied Moving, I dropped it at an Allied lot, with an Allied employee. It was not until I was on the road to my new home cross country (I was two states away at the time) and payment was demanded that I was told this was third party. So I had no choice in the matter. I dropped it on June 30th and had a 7 to 10 day window of drop off. It is now July 16th. On July 14th my husband called to see what the situation was and when to expect the delivery. He was told by Dave that "no one wants to pick up your car" which was confusing at the time as they are an AUTO TRANSPORT COMPANY, but a statement that now seems pretty clear as they don't pay out people who transport for them, based on reviews I have now seen. I have resorted to calling Allied and having them ATTEMPT to get a hold of these two as I have paid in full, have no idea where my car is, if it has even moved locations, if it is still even known where it is or when, if ever, it will get here. Right at this moment it seems like my car has been stolen and I have been duped out of quite a lot of money, much more than other companies were charging. My advice so far is STAY AWAY FROM THIS COMPANY, that is if you care at all about receiving your car or even knowing where it is. So to reiterate: Dropped my car at an Allied lot on June 30th, paid in full, was given a 7-10 day window of delivery, it is July 16th and still no car. Called Bobby and Dave MULTIPLE times with no response or call back. Should this change I would be happy to update this review, however I am not exactly optimistic at this moment and will be looking into legal recourse should this continue.

When we called these guys the very first day of learning about them,…read morewe really had no high hopes or expectations of receiving a quality service from them. We had heard good things but I personally am always skeptical of any good or bad things I hear and like to judge for myself. And predictably as you can tell from my rating I more than loved the amount of enthusiasm and hard work these movers put in for our move. The first day began as the most difficult from the entire week, it was the day the movers were first coming into our old place and getting uncomfortable. They were not used to the tight corners and doorways but took them just under an hour or two to adjust to the area, after all it is a part of their job. Thankfully it did not post too big of a challenge as they did not complain nor notice the lack of space after a while. Good news was that we were ahead of schedule and the actual labor part of the move had finished quite early. The movers had lifted and hauled everything onto the trucks and left it up to the drivers to carry everything back to the warehouse or drop off location safely. From there things would be double checked and shipped out to our new home. We were so happy to find out that everything had arrived in one piece and nothing had been damaged, they gave us a call just to notify that the furniture had arrived safely. It was really cool of them to stay in constant communication with us since they knew that moving is definitely not something that is stress free. It was a big headache both before and after the move, just the fact that it took us over a week to clear everything out of the old place and into the new apartment was tiresome enough. Thankfully we were in good hands and these guys made sure our move was done in the proper way and also quickly. Would totally use again.

The initial experience scheduling my move was very pleasant and reassuring, which gave me…read moreconfidence moving forward with the company. Unfortunately, after booking, communication became inconsistent and customer service was very frustrating to deal with. I was told different information depending on who I spoke with, and it became difficult getting clear answers regarding pricing and logistics. Better communication and consistency would make a huge difference in the overall customer experience. Would HIGHLY RECOMMEND NOT TO USE THIS COMPANY.

Delivered the car quickly. The car was very well taken care of and the guy that transported my car…read morecommunicated with me the whole ride from Orlando to Fort Worth, Texas.

The booking process is fairly straightforward and their chat / email communication is good…read more However, that's where it ends. The communication with the drivers is terrible. It's bad enough that they give you a 5 day window to pick your vehicle up because who doesn't love having their schedule in limbo for 5 days, but why bother giving you the driver information when the drivers don't even respond to your inquiries. They need to improve this process. I have used them twice now on long-haul jobs. This will definitely be my last time using them. I would not recommend this business.

I had this brewing anxiety with shipping my car for the first time. Ace Connect Auto Shipping made…read morethe process a breeze. I spoke to Matt via telephone, and he quickly inputted all my information. Initially, I just wanted a simple quote, but the affordable price to ship to Cali got me. I made a deposit through the phone. After the call, I was immediately emailed a confirmation with all the details. There was a 5-day pick-up window by the carrier. I was pleasantly surprised by the quick turnaround time. The carrier was going to be ready on the first day out of the 5-day window - perfecto!. This last minute accommodation was phenomenal as I called to have my car shipped in the next 48 hours. The door-to-door service was very convenient. On the day before shipment, the carrier contacted me with a time slot for delivery. They also kept me posted on the ETA on the shipment day. My car was loaded on the transport truck, and off it went. It arrived in CA safe and sound. In fact, it arrived a day earlier than anticipated, which was in the benefit of the recipient. Now I regret not shipping cars sooner instead of driving many miles across the states to reach my destination. It saves work and time - worth the money. I will definitely use this service for shipping again with my next move: professional and reliable.

The carrier they used damaged my car and when I sought help from Ace to see if we could get my car…read morefixed under either Ace's or the carrier's insurance they went completely silent on me and left me to repair my car on my own dime. Based on the way Ace and the carrier treated me and that their website assures they will take care of any damage caused by them, which I found to be false through my experience, I think that the folks running this place are unethical and should not be trusted with your car.