UPDATE AS OF 4/7: James did contact me on 3/29 and was very…read moresympathetic to my experience with Ad Fast Transport LLC, which he told me he would hold accountable to the Federal Motor Carrier Safety Administration. He also offered to reimburse me for my Uber expenses, which I also appreciated. Overall, the experience still wasn't the best but I can appreciate the apology and actions that came afterwards from the Car Carriage. **Full transparency: I have updated my review from two stars to four following the update.** This was my first time using an auto transport company and I decided to use the Car Carriage based on a solid review from a family friend. During my initial consultation via online system and call, the company was very responsive. James was a great help to understand what the process would be like and get an accurate look at the total costs. I also appreciated that I did not have to pay anything upfront until the car was delivered. The Car Carriage is based in Texas and they use contractors around the country to pick up your car. The contractor I used, Ad Fast Transport LLC is based in Maryland and dealing with them was the worst experience. First off, leading up to my pick-up date, I heard nothing from Ad Fast. The Car Carriage provided their contact information so I reached out and a representative named Josy picked up. Josy seemed very unorganized and unprofessional during our call and had no idea when the driver would arrive to pick up my car. This was a problem because I had a flight back to Maryland in less than four days and needed my car picked up before I left. I had to consistently call Josy to get an idea of when the driver could pick up my car. It was originally scheduled for pick up on 3/15 but it wasn't picked up until 3/17. However, this wasn't the biggest issue. The biggest issue was when I recieved a text from Josy asking me if I could meet the driver 25 minutes west from the original pickup location in a very rural area. I was very skeptical of this unprofessionalism, however, like I said before, I needed my car gone before my flight. So I agreed and drove to the location. The driver was very sweet about it all but I learned he was planning to come to the original location but was told by Josy not to. Getting back to my original location was a pain as temperatures were in the single-digits and there was no ubers or lyfts available until an hour later so I had to wait in a local motel until I could find a driver to take me home. My car was safely delivered to the contacting company but I was out $52 from the Uber and had to wait an hour in an unfamiliar part of town. When I asked Josy, how I would get home once I gave my car, her only response was "I don't know." When I reached back out to James and the Car Carriage for a response, I have yet to receive an email as of 3/24. There is no accountability and the lack of communication from all involved parties has been disheartening and frustrating to say the least. Luckily, my car was delivered safely to the listed location in a timely fashion on 3/21. However, this experience has been so traumatizing and horrific that I would not recommend the Car Carriage or any of its contractors to anyone.

DOUBLE BROKER ALERT…read more Rate did not match what customer actually had a contract with them. We verified directly with the customer at the pickup. The Car Carriage LLC refused to fix the issue and instead threatened us with negative if we didn't pick up the car, or pay $300 to avoid it. Unprofessional, dishonest, and a waste of time. Carriers beware--high risk of scam and double brokerage.

They are literally the worst -Specifically the owner I would never recommend them to anybody. They…read morewere two hours late. Their service was terrible. They damaged our property. The owner was nonresponsive when he had been responsive when we booked. Once they got to the property, they upped the price that we had agreed-upon on the app. I cannot say this any clearer, they should not be in business.

Terrible customer, service, and communication. The movers were kind, but they were two hours late.read more

Rarely do I get an upset business man calling irate and looking for a UHAUL truck that he thought…read morewas supposed to be on his lot 8 days before its scheduled return. The original contract was amended the by the Longview Uhaul dealer where we rented it. It took 2 trucks to get our belongs from Longview to Crandall and the house we were buying was scheduled to close within 7 days after we sold our house in Longview so my husband asked the Longview dealer if we could keep the truck an additional week so she added 10 days and 130 miles onto the contract. The problem began when the drop off UHAUL dealer 613 US Hwy 80 Sunnyvale, TX thought the truck would be dropped off on 6-20-2019 as originally planned so he had promised a truck to a customer that he did not have. When we returned the truck his 2 older polite gentlemen said they seen something about an additional 10 days but the OWNER told them to get off the phone to UHAUL 800 number they would not answer their phone they are too busy on Fridays. All the customers could feel the anger in his voice. He said their UHAUL system was down but the lady behind me returning a UHAUL trailer and got a receipt for her return. I stood there until he said we could not get a receipt for our return of the 26 ft truck we rented and I asked for a hand written receipt and he refused and said it would NOT hold up in a court of law. He suggested we take our phone and snap a picture of the truck in front of WOOD Finishers and his Antique shop so we did and left. If you like dealing with an ill tempered boss that treats his employees like DIRT this is a great place to go!!!

Great customer service. Replied quickly with reasonable quote and was able to get the keys out of…read moremy car in less than 35 minutes. Thanks again for the quick response!

Reliable and friendly, came out on a busy Saturday fairly quick, within one hour (as estimated) and…read moretowed our wrecked vehicle back to our house.