I shipped a car I bought online to my home in Dallas. Nick explained the entire process and made me…read morefeel comfortable with shipping my car. He always answered when I called and my car arrived a day early which was nice. If you are looking for a great car shipping company, call these guys!

From the owner: Vehicle Transport Services was started back in 2013 to create a better vehicle transport…read moreexperience. Our goal is to provide the best vehicle transport experience from the initial quote to the delivery of your vehicle. We continue to meet and exceed our mission each and every day to help for our customers and the industry as a whole.

Appreciate the communication of the process and quick responses from David. My bike was picked up…read moreand delivered in less than 24 hours once the carrier was confirmed and coordinated by Ship a car ASAP. The price was reasonable as well.

Took them a while to pick up the cars so far they did a great job got my cars. Everything seemed…read moreOK. The driver was a good guy.

HLL Express transported my daughter's car recently They are extremely nice and cordial. And they…read morewere quick. Howeve, the price was very hig. The average cost of such shipmen is around $850. They charged me 1,200 plus the CC merchant fees of 3%. Would I consider using the again? Probably not. I highly recommend them if you pay the price.

Great service. Very prompt and efficient customer service. Would definitely recommend.read more

UPDATE AS OF 4/7: James did contact me on 3/29 and was very…read moresympathetic to my experience with Ad Fast Transport LLC, which he told me he would hold accountable to the Federal Motor Carrier Safety Administration. He also offered to reimburse me for my Uber expenses, which I also appreciated. Overall, the experience still wasn't the best but I can appreciate the apology and actions that came afterwards from the Car Carriage. **Full transparency: I have updated my review from two stars to four following the update.** This was my first time using an auto transport company and I decided to use the Car Carriage based on a solid review from a family friend. During my initial consultation via online system and call, the company was very responsive. James was a great help to understand what the process would be like and get an accurate look at the total costs. I also appreciated that I did not have to pay anything upfront until the car was delivered. The Car Carriage is based in Texas and they use contractors around the country to pick up your car. The contractor I used, Ad Fast Transport LLC is based in Maryland and dealing with them was the worst experience. First off, leading up to my pick-up date, I heard nothing from Ad Fast. The Car Carriage provided their contact information so I reached out and a representative named Josy picked up. Josy seemed very unorganized and unprofessional during our call and had no idea when the driver would arrive to pick up my car. This was a problem because I had a flight back to Maryland in less than four days and needed my car picked up before I left. I had to consistently call Josy to get an idea of when the driver could pick up my car. It was originally scheduled for pick up on 3/15 but it wasn't picked up until 3/17. However, this wasn't the biggest issue. The biggest issue was when I recieved a text from Josy asking me if I could meet the driver 25 minutes west from the original pickup location in a very rural area. I was very skeptical of this unprofessionalism, however, like I said before, I needed my car gone before my flight. So I agreed and drove to the location. The driver was very sweet about it all but I learned he was planning to come to the original location but was told by Josy not to. Getting back to my original location was a pain as temperatures were in the single-digits and there was no ubers or lyfts available until an hour later so I had to wait in a local motel until I could find a driver to take me home. My car was safely delivered to the contacting company but I was out $52 from the Uber and had to wait an hour in an unfamiliar part of town. When I asked Josy, how I would get home once I gave my car, her only response was "I don't know." When I reached back out to James and the Car Carriage for a response, I have yet to receive an email as of 3/24. There is no accountability and the lack of communication from all involved parties has been disheartening and frustrating to say the least. Luckily, my car was delivered safely to the listed location in a timely fashion on 3/21. However, this experience has been so traumatizing and horrific that I would not recommend the Car Carriage or any of its contractors to anyone.

DOUBLE BROKER ALERT…read more Rate did not match what customer actually had a contract with them. We verified directly with the customer at the pickup. The Car Carriage LLC refused to fix the issue and instead threatened us with negative if we didn't pick up the car, or pay $300 to avoid it. Unprofessional, dishonest, and a waste of time. Carriers beware--high risk of scam and double brokerage.

I wanted to post a quick update to my review. While my observations and opinions of the driver…read moreremain the same, I would like to say that I believe this company as a whole cares about its customers. I was recently contacted by Chris at USA Auto Shipping in regards to my review. He was interested to talk about my experience and see what he could do to make it better. After our conversation and a little back and forth, I was offered a partial refund for the trouble with the driver. I truly believe my concerns were heard and efforts will be made to not use this driver if at all possible. Thank you for hearing me out and giving me the opportunity to help you understand me as a customer! I would definitely use this company in the future!!

Super unprofessional drivers that can't seem to bring your car to the correct area. I would not…read morerecommend this place.

I had a great experience with this auto shipping company. This was our first time using this…read moreservice, we moved from California to Texas this week and had our Audi rs3 shipped to our new address. We booked our reservation 2 weeks in advance, didn't hear from montway until the week before with a possible driver. We ended up getting our car picked up a few days earlier then the initial pick up date, it worked out for us in the end. We met our driver, Rinat, in a parking lot near our house and he loaded our car. It was supposed to take 7 days for delivery but since his truck needed work we got our car on the 8th day. Rinat was wonderful to work with, very commutative and took great care of our car. Rinat works for kwik trans inc. We will definitely use montway again!

The booking process is fairly straightforward and their chat / email communication is good…read more However, that's where it ends. The communication with the drivers is terrible. It's bad enough that they give you a 5 day window to pick your vehicle up because who doesn't love having their schedule in limbo for 5 days, but why bother giving you the driver information when the drivers don't even respond to your inquiries. They need to improve this process. I have used them twice now on long-haul jobs. This will definitely be my last time using them. I would not recommend this business.

I wouldn't recommend this auto transport to anyone! I had my car towed from Frisco,Texas to…read moreMelbourne, Florida and when it arrived it had scratches, dents, etc. I was told my car would be insured, but when I contacted them, I was informed no personal transports would be covered. This info came from their insurance company that handles their claims. If my car would have been totaled, I personally would have had to file a claim with my own insurance company. Do not trust this company at all! One of the employees ( not sure if he was a mgr?) named John, constantly gave me the run around, promising he would rectify this ordeal and never did. Every single time I called they wouldn't pick up, but a text msg would arrive stating someone would call me back. Another lie! No one cared enough to help me. Plz don't use this company as I fear you too, will be screwed over like I was. I wouldn't even rate this company or "John" for that matter with one star, but it doesn't give me that option!

This is the worst auto transport Company to deal with! They…read moretake money upfront and than no communication from them. They then gave me a drivers name and # and it even wasn't the right person that was delivering my auto, and than told me it was delayed and would not arrive until the next day. As it happened the real person that had my auto texted me and was going to deliver that day, in the meantime Bold auto was still giving me the wrong person who was supposed to have the auto. Terrible company to deal with!

Needed to find a mover fast. All the other "brand names" needed 2-3 weeks notice. I needed…read moresomething 3-4 days before I needed to move. I got assigned a coordinator to give me a quote from their home base in California. After I paid, I arranged a time frame for my household goods. The dispatcher was good at letting me know the time frame. They also got my car shipped and all that. One gripe, if that, is that they don't move your stuff themselves. They contract local companies to do the move for you. In other words, they are what you call a broker. I know this because I asked the movers themselves if they're with Trico and he said, "No, we are a sister company. They contact us and we do the rest." Another gripe is that they charged me a "long haul fee". I had a top floor, corner unit at my apartment complex. They charged me an extra $300 for extra footage for the move. So be wary of that part if you're an apartment dweller. My stuff got to California safely and everything was accounted for. As for my car, again, they contract other auto shippers. My car came back in one piece. I'd recommend Trico. Some may be hesitant if they're essentially a "middle man" of sorts. They were professional with the whole process.

It was all fun and games until the movers actually arrived the very first day, we had contacted…read morethem twenty four hours prior to that and they were able to provide us with an estimation the next day. We had worries that we would not be able to make the deadline of the move as we needed to be moved out by the Thursday of last week. The day we called them was pretty inconvenient to get started so Trico was able to compromise and schedule us to have somebody come in and approximate the price and length of the transportation process. They informed us that the actual packing and loading the furniture onto the trucks will take up at least two to three days and the rest of the transport will take up to another four days relative to how far we were moving. I told my dad that they were offering several package bundles and he opted to choose the one with an insurance policy with it, I strongly agreed. It was one of the best deals they had, including a full damage reimbursal insurance policy for moves over a few hundred miles. Thankfully our move was just about that length if not longer and we qualified for the package. These guys are the very best at what they do, we contacted them on short notice and they did not overcharge us or give us a hard time about things. If we had to do it all over again I think we would still choose these guys without a doubt. We had a wonderful experience and all of our stuff arrived safely at our new home without a single scratch.