Awesome customer service! Albert's team came in and fixed the issues that the other company…read morecouldn't, they stayed late and didn't leave until the job was done, they truly saved the day

I first met Albert when he was with another HVAC company. I knew I was going to have to replace my…read morecentral a/c, so scheduled 3 different companies to come out and give me prices. Albert was the last one of the day, and even though I'm sure he had had a long and hot day, he was the only one who was industrious enough to actually look in my attic(s). He also was the only one who offered to repair my old unit (right then!) to keep it going until the new unit could be installed. I also have a small Airbnb with a separate smaller unit and he promised to always be quick and on call for me. 5 years later, Albert has his own company, and, as a REALTOR, I've recommended him to other REALTORS and friends. For the people who have chosen to use him, they too recommend him! Last night I had a capacitor go out on my 5-yr old Trane a/c, (they don't make them like they used to!), and once again, Albert was here to take care of it. I've always been amazed at Albert's knowledge, professionalism, and speed at which he gets things done! Really glad to know that he has his own company and not surprised at all as he's always been a "go-getter!" Make no mistake, just because Albert's company is relatively new, doesn't mean he is! His years of experience are obvious in everything he does! Highly recommend this company and am so impressed with all he's accomplished. It's never easy starting your own business, and Albert truly excels in his!

excellent customer service, very helpful, professional, good price, have used their service for…read moreyears

I am very pleased with the services offered by Air RX AC & Heating. John is very patient in…read moreanswering questions & explaining how the system work. Fair price for the work done compared to other companies; actually better! The crew was very respectful & did not leave a mess after install of a complete HVAC system & repair of the ducts. Other companies were only concerned with selling me a new unit. John took time to listen to us & design a package to fit our needs. I highly recommend this company!

I've had this team come out twice for AC tuneups, never an issue and always professional.read more

Our warranty company set us up with Mr. Snowman to fix our main downstairs A/C unit and the entire…read moreexperience with both Mike and his company was awful to say the very least! After 21 days in the heat of the summer with temperatures of 102-107 degrees outside, we were tired of delays and excuses for why it still wasn't fixed and demanded a new company to work with! HONOR AIR came out on the very next day, which was Saturday of Labor Day weekend and vowed not to leave until the A/C was working and blowing cold air! Mike actually left us without verifying the system was cooling and was okay with leaving our family of 5 and 2 pets another 5 days until his Labor Day vacation was over to come back! From the looks of the other reviews this seems par for the course for Mike and his company!

Johnny showed up on time, was professional, kind, and knowledgeable about our HVAC system. He…read moreidentified problems that if fixed would easily extend the life of our systems and explained why those problems would effect the functionality and cleanliness of our air. We're very excited for Hachi Air to return and make their repairs/replacements to help our system function better and improve our air quality. Billy (the manager) was very helpful and ensured we understood all repairs and even offered to add a Water Treatment system for a discounted expense. (INSTALL UPDATE): Edwin arrived on time and completed all contracted work in a reasonable timeframe. He was extremely professional, and after hearing about health issues made additional "air cleaning" recommendations. Had Billy (mentioned above) call us THAT NIGHT and explained everything including pricing. We're grateful we were able to give our unit a hand up to keep it running, AND give ourselves cleaner air for hopefully less doctor visits in the coming year. Update: 7/9/26 Edwin came out today to help us replace our SOLARIAS UV SANITIZING BULB, they completed the assessment, got the appropriate bulb, replaced, and closed up my attic in less than an hour. AND while I was on a business video meeting. If we could give 10 stars we would! Thank you again Hachi Air! Loyal Customers and Referral Partners have been earned

Classic bait and switch. Over promise, over charge but under delivered. Don't let the sales person…read morefool you with "transparency and integrity" talk. Double check your work contract - and ask plenty of questions. This company relies on the fact that you don't know how ac systems work or what the current code is. First issue - item purchased was premium package that was supposed to come with life time warranty - The catch, only the outside unit is covered - not the air handler/inside unit. Second issue - my custom air duct work was suppose to industry standard to increase performance, efficiency, and optimized air flow -The catch, no air flow test was ran, had to point out that install team brough 6 dampers out but only installed two - have photos and proof - two weeks later - they came to install two more dampers. Third Issue - during sales prep - onsite team member said that attic space insulation was undersized - and said that it would be best to have insulation brought up to code (current code is R38) -The catch, insulation team only brought 4 bags of Pink insulation and missed front half of the attic - they later came back to install more, only after asking about the initial work completed - before work, insulation was at 3 1/2 inches - after work it was at 8 - to get to R38 insulation height should be 13 1/2 inches - to be fair on this one - contract just said top up of 4 inches (goes to double check the contract work statement) Fourth issue - post install inspection for both AC and duct work - per work contract "Test, calibrate, and ensure proper operation of the entire system upon completion." The work was done, and absolutely no test, calibration was performed. The team member that performed the final visit, didn't even check the outside unit nor open the inside unit closet door - he asked if anything was wrong and I provided the three issues I had. He left stating that he has to speak to owner. Fifth issue - install team will pressure you into signing the work complete form (my boss says we can't go home until you sign this - word for from the tech), if you financed the project - don't do this, until all the items on the project are done, like final inspection and any tuning or adjustments. You don't have to sign until everything is actually done. Ultimately, how a business is ran is on the owner - and he choose to not do the right thing, and fight me on the corrections needed. He's a great salesman but poor at customer service. I'll filed a formal complaint against this company to the Texas AG and the Texas Department of Licensing and Regulation. At this stage it's not about how much I got robbed of, it's about public awareness of this company's business practices. Late night message from personal phone from their dispatcher on 26 June - regarding my request for flow testing for the air vents. I got a text from their dispatcher that my request for flow testing was denied from the recommendation of the technician that "checked" our system. Funny part, when he came, he was the one that recommended the flow hood testing to ensure that we get an accurate measurement. So how can the person that recommends the testing, also be the same person that denied it? I have screen shots saved from the text messaging to confirm this. The company quickly switched gears when I told them that it was unfortunate to hear the news - and that I would be submitting a complaint to the Texas AG and to the TDLR (I recommend anyone that had issues with this company to do the same) - then almost non stop texts back and forth only after stating that a formal complaint will be filed, when all they had to do was come fix what was started. I find it sad that it took doing that for them to "want" to make things right. During the follow up visit to resolve the insulation concern to our agreement - the technician used a hand held anemometer as a courtesy and showed that only two output registers actually blew air that could be measured...all other vents was not flowing measurable air, and the tech said, "yeah we need the flow hood to do this, let me get with Mike to see when he can get it out of storage". During the same visit, I was shown the duct work that was designed and the technician admitted that it was not what was installed (breach of contract) - another item to list on the complaint. Don't trust this company - I'm a hard working disabled Air Force Vet and they took advantage of my situation. Good thing I kept screen shots of all the texts.

We woke up to a freezing cold house this last Sunday morning. Yikes, with family coming in to town…read morefor Christmas Eve! After scrolling through YELP we decided to give Sherlock Homes a shot. Bryan answered these phone at 8:30am and was over at the house in less than an hour. After fully evaluating our system and thoroughly explaining the issue, Bryan gave us 3 options. One was simply to get the system up and running, and the other two were options he recommended for our system and for getting the best use out of our system. There was ZERO pressure regarding what option to choose. Bryan is EXTREMELY knowledgeable and thorough and we were highly impressed. In addition to fixing our system and educating us on better ways to utilize our system, he also took upon himself to go the extra step and fix cosmetic things about our vents etc. We will absolutely be using Bryan and Sherlock Holmes again. Thank you for saving our Christmas!

After Avent installation the installer left the insulation clean up to the resident. Very…read moreunprofessional.

Genuinely cares to fix your system. Reasonable and sensible in all aspects. Thank you Eric.read more

Been using Bluegreen over the last 6 years and their maintenance cost to keep my new house (11years…read moreold) running. Has been an average of $1,000 a year in maintenance cost. Had an evaporator coil that had a 10-year warranty went out after 6 years and charged another $2,000. When the two maintenance guys came to my house they could not speak English, they change the evaporator coil and cut the straps hanging from my ceiling and you start from blocks underneath. Within a day AC was leaking cold air all around where they repaired it and had to come back out and fix it. Eric the owner was telling me how he cut me a break on cost, but when you look at over 6 years and then $1,000 more a year just to have an AC not worth it.

I highly recommend NW AC Services. Enrique is trustworthy, very knowledgeable, and reliable. His…read morepricing is fair. He found a dangerous crack in our heater which should have been discovered by the previous Air Conditioning company we used for many years. He takes photos if there are any issues and takes the time to answer all our questions and explains how he will resolve any issues. So glad we found him !

Patrick has been our ac/heat repairman and whole system installer. Been with him for years. Former…read moreteacher. Couldn't ask for a more knowledgeable, thorough and competent person.

Thank you Watson A/C and Heating for providing my elderly mom with exceptional customer service!…read moreMr. Watson has gone above and beyond to help my mom stay cool in the South Texas heat and toasty in the colder months. It brings great comfort and reassurance to know that my mother can rely on your service. As a daughter, who lives out-of-state, I want to thank you and your staff, from the bottom of my heart for looking out for Mom!