Bug about out to Robertson for getting my AC up and running in a very short time! Great to work…read morewith! Highly recommend! Thanks again!

I recently had an unfortunate experience with Robertson Mechanical. My AC unit went out two weeks…read moreago, so I reached out to my home insurance provider, who assigned Robertson Mechanical for the repair. The technician came to my house on Wednesday and diagnosed the issue. He was supposed to send a report to the insurance company to initiate the repair, but he never did. For four days straight, my insurance company tried calling Robertson Mechanical without any response; their calls went to voicemail every time. Due to this lack of communication and follow-through, my insurance provider had to assign a new technician to get the job done.

We bought our home in February of 2020. Our AC unit went out in July of 2022, 29 months later…read more Miller Cooling and Heating came out and recommended a full condenser unit replacement. The price was a little above market average, but they were willing to workout an in house financing option for us, so we were pleased.... at first. In August 2023, the same brand new unit lost a compressor only 13 months after a complete installation and replacement. The reason it went out was due to a leak in freon inside the walls right next to the condenser unit. They honored our warranty and only charged us for a service call and gave prompt and timely service... but then charged me over $2000 to replace the copper piping they say wasn't their fault... they claim it was "vibration" that damaged the pipe and they weren't responsible for the small crack in the pipe in the crease of the bend.... However, 29 months that same pipe held up just fine in my old AC unit. Once they replaced the condenser and attached to it, it barely lasted a year. The Crack is very very small... It seems logical to me that it would take 13 months to lose between 12-15 pounds of freon from that small of a crack, which indicates to me that Miller Cooling and Heating cracked that pipe while replacing the condenser and didn't want to pay for it. Shaun was very rude on the phone and refused to work with me at all, most of the charge coming from labor.... I have spoken with several AC specialists since then, offering up my paperwork stating charges and services and they all believe that Miller Cooling and Heating is to blame. I am an avid supporter of small business, but i have yet to pay the 2000 they want to charge me. If Shaun were willing to work with me I wouldn't be on here right now... but I can assure you that if you are seeking an honest company, this isn't the one you are seeking. Go somewhere else and save yourself potential money... because if they make a mistake, they certainly won't own up for it. In fact, they will find a way for you to pay for the service to save themselves money. Avoid at all cost.

TLDR; Very frustrated with their customer service. They…read moreghosted me and never refunded me from a service charge that I paid for but never received from them. Even though they said they would send me a refund. Context: I had a new HVAC build plus ductwork on a 1,000 sq ft home. For the most part the equipment works fine with the exception that it seems undersized when we have extreme climates in San Antonio (i.e below 30 degrees or in the upper 90s) as it struggles to maintain desired temperature in those situations. For the heater, my desired temp is ~66 degrees in the winter and for the AC, the desired temp is about 75 degrees in summer. I change out my filters twice a month since I have dogs and I run all my fans and have good overall insulation in my house. Regardless, I never really complained about these issues since I paid about half of what I would have paid for an HVAC system from a larger company. You get what you pay for. My issue with Miller Cooling and Heating company is their customer service. The one time I did call them regarding an issue the tone in voice I got from Shawn over the phone was very defensive and I was not even coming in strong to deserve that but quite frankly, I've felt this way every time I talked to him. When they came onsite to address my issue I was sold an "annual priority membership service" for $165 and they were supposed to come out twice a year to maintain the system health but they never came. Every time I would try to call them about it I would get ghosted and or get the runaround. At this point, I've talked to a Molly, a "Larry" which might've been a chat bot I don't know and I've tried talking with Shawn directly. Nonetheless this phone tag game spanned over the course of a year and when I finally got tired of it I asked for a refund which they said they would honor half but that was about a month ago in early April 2025 and still have not received anything. At this point I'm tired of dealing with this, it's not the customers job to keep track of their schedule. It's very unprofessional of them to put it on the customer to be on top of their bi annual service schedule. How am I supposed to know when you guys do your rounds? I'll be filing a complaint and taking my business elsewhere. It's a shame because I even referred them to a relative and gave them business but still got treated poorly. I never was malicious and I was SUPER patient with them but that only seemed to make matters worse.

Genuinely cares to fix your system. Reasonable and sensible in all aspects. Thank you Eric.read more

will not return calls. installed a unit only to find out it was installed incorrectly only after…read morecalling another company did we find out mildew was due to inaccurate filters. DO NOT RECOMMEND!!!

Johnny showed up on time, was professional, kind, and knowledgeable about our HVAC system. He…read moreidentified problems that if fixed would easily extend the life of our systems and explained why those problems would effect the functionality and cleanliness of our air. We're very excited for Hachi Air to return and make their repairs/replacements to help our system function better and improve our air quality. Billy (the manager) was very helpful and ensured we understood all repairs and even offered to add a Water Treatment system for a discounted expense. (INSTALL UPDATE): Edwin arrived on time and completed all contracted work in a reasonable timeframe. He was extremely professional, and after hearing about health issues made additional "air cleaning" recommendations. Had Billy (mentioned above) call us THAT NIGHT and explained everything including pricing. We're grateful we were able to give our unit a hand up to keep it running, AND give ourselves cleaner air for hopefully less doctor visits in the coming year. Update: 7/9/26 Edwin came out today to help us replace our SOLARIAS UV SANITIZING BULB, they completed the assessment, got the appropriate bulb, replaced, and closed up my attic in less than an hour. AND while I was on a business video meeting. If we could give 10 stars we would! Thank you again Hachi Air! Loyal Customers and Referral Partners have been earned

I'm in awe of the great customer service I received all around from scheduling the initial…read moreappointment with Reagan to having Zechariah and Mike coming out to check on my AC unit to speaking with Billy, who shared knowledge and showing how much he really cared about this customers. Thank you to Edwin and Junior who worked on replacing my AC unit they did an amazing job. I'm truly grateful to have come across a company who genuinely cares about their customers thank you.

My wife and I moved to San Antonio around a week ago, and Mr. Snowman Air Conditioning & Heating…read morewas the contractor for our home warranty claim. While no one wants to learn that the AC system in their newly purchased home needs to be replaced, the service Michael and Elijah provided was stellar, and made the experience so much easier to handle. They were timely, professional, and their rates were verrrryyy reasonable. In 48 hours, we went from having a completely dead AC system to an entirely new, installed AC and Heating system with 10 year equipment and 1 year labor warranties. In addition to the great level of service, they were a pleasure to deal with on a personal level, and answered all of I and my wife's questions with care and respect. I will be recommending them to any and all who need HVAC work in the future.

I've had this team come out twice for AC tuneups, never an issue and always professional.read more

I asked the worker to come back to my house after doing a vent / chimney cleaning many days before…read moreto assess a problem. The problem was insulation in the window sill of my upstairs bathroom. In the corner was a pile of insulation on the window sill which I thought was blowing from the ceiling vents. The worker inspected the vents which were clean then he took my blinds off the window carefully and discovered an insect made hole that was were the insulation was being pushed out of the the worker told me he had had a similar problem and gave me instructions and showed me which product to buy from Home Depot. The worker did not charge me. I will definitely use this company annually to assess my vents and chimney

Fresh Air Pros has been wonderful to work with! They cleaned my chimney, dryer vent, and air ducts…read morefor a nominal fee. They discovered mold, thoroughly explained the process for remediation and prevention of future issues, and then came out the next day and took care of it for me. They also checked my parents' home and found mold and are doing the same treatments for them. I thoroughly reviewed them before they came out. Air quality is hugely important, so I need to trust the company I work with. I have been having physical symptoms for months and am so relieved to have this all taken care of. I greatly appreciate the time, attention, and care they put into this work and in our situation for a very reasonable cost. I highly recommend them!

I've been a customer of Comfort-Air Engineering & Primo Plumbing for over five years, but my recent…read moreexperience has been unacceptable. The company double-billed me for the same AC service, an invoice I had already paid, and has ignored three months of my calls and emails seeking clarification about the second charge. I continue to receive automated invoices without any explanation of the duplicate billing or the work supposedly performed. Even worse, an employee reached out to me in an email, falsely claiming that I was trying to hold them "financially responsible" for things outside of their control simply because I asked a question about the work performed. This was especially troubling since the dispatcher had already confirmed it was the same issue being repaired a second time. Neither management nor the owner (who had been personally introduced to me) has ever responded. This company's unprofessionalism, billing errors, and disregard for customers are appalling. Avoid this company at all costs. I am now evaluating whether to escalate this matter to consumer protection agencies to prevent others from being treated the same way. It's sad to see a business I've supported for years fail to provide simple explanations and treat loyal customers this poorly. All trust has been lost. Response to the Company's response: I appreciate the company's reply, but it unfortunately confirms the very issue I described. For three months, I asked for clarification on why I was billed twice for the same unresolved problem, a matter your own dispatcher acknowledged was the same service being revisited, not a new one. That's why I reached out for clarification, as anyone would after receiving a second bill by surprise that was said to be for the same work. The repair was only completed successfully on the second visit, which is when payment should reasonably apply. The problem has since been resolved with no further issues, confirming that the first visit was not a completed job, something also acknowledged by the dispatcher. Despite repeated outreach, no one ever explained this or provided details of what was done on that second visit; I only received another invoice. After being ignored for months, I ultimately paid the second bill under threat of collections, not because the situation was ever clarified. The owner's follow-up came only after I posted this review, and even then, my questions about billing and communication were not addressed. I've been a customer for over five years and have always paid promptly once a repair was completed. My only request was transparency. It's disappointing that instead of acknowledging that, the company continues to deflect responsibility rather than address the lack of communication and customer care that led to this situation. I'm not looking to escalate this any further; I simply wanted the company to understand how this came across from a long-time customer's perspective. I genuinely hope you take this as constructive feedback. In my experience, clear communication and follow-through make all the difference in maintaining trust and long-term relationships. Disacknowledgement only leads to a loss of trust, and in this case, confirms it.

They've saved me a small FORTUNE multiple times…read more Today my aircon drain plugged upstairs. AT 4:30 pm o;n a Fridday I needed help. They sent out someone for an emergency call. They fixed it fast and charged me UNDER $270!! On a Friday evvening at 7 pm. when tech arrived. That's amazing. He also figured out how to unclog the downstairs sink which drained slow. No one else could figure it out cause it's copper pipes that are an odd configuration. Another time he sold me an air conditioner for about $9,000 less than others would have charged. He said it was an older model he had. It works fantastic as the house is older. Perfect match. I'm not saying they're perfect. But I've dealt with other plumbing companies who tried to charge me $10,000 for a problem they fixed for $300. HONEST is freaking hard to find.

We have used Leago Plumbing for many years for various plumbing needs. I called Robert of Leago…read morePlumbing on July 21 in the morning. He responded in the afternoon. I told him our water heater was not giving out hot water. He came to our house at 4:00 pm the same day. Robert figured our hot water intake was mostly completed turned off and that there was a block in the hose at the connection. He turned up the water intake and removed the blockage. And stayed to make sure it was working. We do not know anything about plumbing. He could have told us that we needed a new water heater. Leago plumbing and Robert have integrity and provide professional service. I highly recommend Leago Plumbing.

I've used this company for many years and always found them to be reliable. They give practical…read moreadvice and are fairly priced. They've rescued me in many emergency situations and I highly recommend them.