Johnny showed up on time, was professional, kind, and knowledgeable about our HVAC system. He identified problems that if fixed would easily extend the life of our systems and explained why those problems would effect the functionality and cleanliness of our air. We're very excited for Hachi Air to return and make their repairs/replacements to help our system function better and improve our air quality. Billy (the manager) was very helpful and ensured we understood all repairs and even offered to add a Water Treatment system for a discounted expense. (INSTALL UPDATE): Edwin arrived on time and completed all contracted work in a reasonable timeframe. He was extremely professional, and after hearing about health issues made additional "air cleaning" recommendations. Had Billy (mentioned above) call us THAT NIGHT and explained everything including pricing. We're grateful we were able to give our unit a hand up to keep it running, AND give ourselves cleaner air for hopefully less doctor visits in the coming year. Update: 7/9/26 Edwin came out today to help us replace our SOLARIAS UV SANITIZING BULB, they completed the assessment, got the appropriate bulb, replaced, and closed up my attic in less than an hour. AND while I was on a business video meeting. If we could give 10 stars we would! Thank you again Hachi Air! Loyal Customers and Referral Partners have been earned read more

I'm in awe of the great customer service I received all around from scheduling the initial appointment with Reagan to having Zechariah and Mike coming out to check on my AC unit to speaking with Billy, who shared knowledge and showing how much he really cared about this customers. Thank you to Edwin and Junior who worked on replacing my AC unit they did an amazing job. I'm truly grateful to have come across a company who genuinely cares about their customers thank you. read more

if I could give this company 10 stars I would from the initial intake call of speaking to the dispatcher to when the technician out. Mike walked me through the entire process, answered any questions that I had and very professional on every use this company from now on. read more

Classic bait and switch. Over promise, over charge but under delivered. Don't let the sales person fool you with "transparency and integrity" talk. Double check your work contract - and ask plenty of questions. This company relies on the fact that you don't know how ac systems work or what the current code is. First issue - item purchased was premium package that was supposed to come with life time warranty - The catch, only the outside unit is covered - not the air handler/inside unit. Second issue - my custom air duct work was suppose to industry standard to increase performance, efficiency, and optimized air flow -The catch, no air flow test was ran, had to point out that install team brough 6 dampers out but only installed two - have photos and proof - two weeks later - they came to install two more dampers. Third Issue - during sales prep - onsite team member said that attic space insulation was undersized - and said that it would be best to have insulation brought up to code (current code is R38) -The catch, insulation team only brought 4 bags of Pink insulation and missed front half of the attic - they later came back to install more, only after asking about the initial work completed - before work, insulation was at 3 1/2 inches - after work it was at 8 - to get to R38 insulation height should be 13 1/2 inches - to be fair on this one - contract just said top up of 4 inches (goes to double check the contract work statement) Fourth issue - post install inspection for both AC and duct work - per work contract "Test, calibrate, and ensure proper operation of the entire system upon completion." The work was done, and absolutely no test, calibration was performed. The team member that performed the final visit, didn't even check the outside unit nor open the inside unit closet door - he asked if anything was wrong and I provided the three issues I had. He left stating that he has to speak to owner. Fifth issue - install team will pressure you into signing the work complete form (my boss says we can't go home until you sign this - word for from the tech), if you financed the project - don't do this, until all the items on the project are done, like final inspection and any tuning or adjustments. You don't have to sign until everything is actually done. Ultimately, how a business is ran is on the owner - and he choose to not do the right thing, and fight me on the corrections needed. He's a great salesman but poor at customer service. I'll filed a formal complaint against this company to the Texas AG and the Texas Department of Licensing and Regulation. At this stage it's not about how much I got robbed of, it's about public awareness of this company's business practices. Late night message from personal phone from their dispatcher on 26 June - regarding my request for flow testing for the air vents. I got a text from their dispatcher that my request for flow testing was denied from the recommendation of the technician that "checked" our system. Funny part, when he came, he was the one that recommended the flow hood testing to ensure that we get an accurate measurement. So how can the person that recommends the testing, also be the same person that denied it? I have screen shots saved from the text messaging to confirm this. The company quickly switched gears when I told them that it was unfortunate to hear the news - and that I would be submitting a complaint to the Texas AG and to the TDLR (I recommend anyone that had issues with this company to do the same) - then almost non stop texts back and forth only after stating that a formal complaint will be filed, when all they had to do was come fix what was started. I find it sad that it took doing that for them to "want" to make things right. During the follow up visit to resolve the insulation concern to our agreement - the technician used a hand held anemometer as a courtesy and showed that only two output registers actually blew air that could be measured...all other vents was not flowing measurable air, and the tech said, "yeah we need the flow hood to do this, let me get with Mike to see when he can get it out of storage". During the same visit, I was shown the duct work that was designed and the technician admitted that it was not what was installed (breach of contract) - another item to list on the complaint. Don't trust this company - I'm a hard working disabled Air Force Vet and they took advantage of my situation. Good thing I kept screen shots of all the texts. read more

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My old thermostat worked fine. I contacted Hachi Air only to install an Ecobee for remote access. There was no issue with my HVAC system and no issue with the original thermostat working. The attached invoice identifies Billy Fuller as the person who completed the service on this job. Hachi Air told me I was missing a yellow wire, said the thermostat had to be moved, and charged me more to run new wire. I relied on that diagnosis. After the work was finished, I saw that there had been a yellow wire at the original thermostat location all along. When I questioned that, the explanation changed to the yellow wire being "damaged beyond repair," and the invoice reflects that revised explanation. Most importantly, even after Hachi Air moved the thermostat and installed new wiring, the Ecobee still did not work. Hachi Air still had to troubleshoot its own installation afterward. That shows the relocation and new wiring were not the actual fix. The actual issue turned out to be the Ecobee configuration, not the original wiring. That did not add up to me because the original thermostat had been working fine before any of this work was done. At that point, I no longer trusted the diagnosis and wanted to confirm both the condition and safety of the original wiring, so I got an independent second opinion from a different AC company. A technician from that second company tested the original wiring and found that the yellow wire, and the rest of the thermostat wiring, were fine. Based on the second opinion, I paid for thermostat relocation and new wiring that turned out not to be necessary. I am also left patching the old thermostat location and trying to match the paint, which is additional time and money out of my pocket. The attached photos show the invoice language, the original location, the new Ecobee wiring, and the wall repair I am now left to address. In a city as big as San Antonio, where there are many HVAC companies to choose from, I would strongly recommend getting a second opinion before agreeing to expensive HVAC work. read more

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I had a struggling HVAC system and it came to be time to get it replaced. I received quotes from a few companies and Hachi Air was the most affordable for a quality install. They really did a great job with the install of the interior unit. Interior unit is in a closet and the flooring needed some upgrades. The walls behind the unit were also improved. Then when they had some issues with a breaker for the external unit, they worked late to get that resolved. Unit has been performing nicely and keeping the house so much more comfortable in the summer heat. Hachi has also followed up with some additional check-points since the installation to make sure everything is working properly. read more

The owner personally came out and serviced my air conditioning unit that had been giving me problems for months. Easy fix, great price, and it was so fast. I would highly recommend to anyone that needs AC fixed with prompt service. Thank you Hachi Air, I'll definitely be using you again. read more

Great company on time very knowledgeable honest, I would recommend Johnny Alvarez. As your technician

I made the appointment it was confirmed and right on time Johnny showed up. I was needing services on my AC it was making a rattling noise , Johnny was able get the parts at a reasonable price and if it wasn't for my work hours, he was prepared to fix it that day. He came back as scheduled and made the repairs in a timely manner , and with a warranty . AWESOME read more