Every time I come here the staff is very kind! I've seen them deal with all sorts of Ventucky's…read morespecial residents trying to sell stuff and they always handle it with kindness. I also like the golf club wall! It's awesome

This is a great store with an awesome selection! I come here for used skate gear, I find something…read morealmost every time!!

Knowledgeable and nice staff. The store is small, but they fit a big variety of outdoor gear in…read morethere. Great location. Easy walk or bike ride to the Patagonia headquarters, downtown Ventura, or the beach. Close to off-ramps from Highway 101 an Hwy 33.

The folks working here were incredibly patient with me when I was trying to decide whether to buy a…read morereally cool yet strange Kavu hat. They even let me try the hat on outside to see how it held up in the wind. I then decided I didn't think the hat would work because I couldn't get it to stay on my head. The guys who helped me totally understood and didn't pressure me to buy. As I was driving home...there was just something telling me...I should still buy that hat. So I turned around and went back for it. The staff was excited to see me back. And I took my strange but cool hat home. Turns out when I tried it on in the store I wasn't strapping it in correctly. Once I figured it out, it fit well. Tried it while stand up Paddleboarding yesterday and it was amazing! The hat blocked out all the sun. But also kept my head cool letting the breeze in. And the wind didn't cause any issues. This hat is amazing! Love shops like this that take the time to help customers out without being pushy. Good prices here to. Will definitely be back!

Showed up at 8:35pm on a Friday, manager Erik and two other employees were just standing around…read morechatting. When asked why they were closed they insisted store closes at 8:30pm, sign states 9pm and when pointed out they claimed registers were already closed. Had to drive to oxnard location which has same hours, their employees were working and store/registers open. Not going back to this location.

We got excellent customer service from a gal there who's name I unfortunately did not get!…read more She was at the register and was really sweet.

I've been coming to this store for years and have always had great experiences. The store is clean,…read moreand the customer service is usually excellent. Today, I purchased a wagon and the young lady who helped me was amazing. She brought the item down, answered my questions, and even offered to carry it for me. She was incredibly kind and deserves recognition for her outstanding customer service. One thing I noticed was that while I was carrying the wagon through the store, the only employees who offered help were female team members. I passed two younger male employees who didn't check in, even though I was clearly struggling a bit. I wasn't expecting anyone to carry it for me, but a simple offer to help would have been appreciated. I also want to recognize the older gentleman outside who checked on me while I was loading my car and made sure I was okay. Overall, this is still a great store. My only suggestion is to encourage all employees to check on customers carrying heavy items. Maybe because I wasn't older or looked like I struggled but it was heavy and seeing me struggle a bit - A small gesture can make a big difference.

I want to start by telling you how great a saleman person Jasson is. He went out of his way to help…read moreme out finding wich ankle braces that would work best for my needs. I want to let everyone know how great Jaysson is and how he took his time to help me out. Thank you Jaysson

It is a lovely store. Employees are very friendly and enjoy shopping there…read more They got many selections of clothes and accessories. I bought T-shirts as souvenirs.

I had an extremely disappointing experience today at Patagonia. I came in for what should have been…read morea very simple exchange of an unworn jacket, but the interaction was immediately made uncomfortable by an employee named Maddie. From the start, she was rude, combative, sarcastic, and unnecessarily aggressive throughout the entire process. Instead of simply helping resolve the issue professionally, I was met with attitude, condescending remarks, and an overall hostile demeanor that made the experience far more difficult than it needed to be. As a customer, I expect basic courtesy and professionalism -- especially from a company that prides itself on customer service and brand values. The exchange itself was straightforward, yet Maddie handled it in a way that felt confrontational and unwelcoming from beginning to end. It honestly left a terrible impression of the store and the company overall. After being a customer for nearly 30 years and a brand ambassador for this company, I truly never expected to be treated this way. If this is the type of people Patagonia chooses to employ to represent their brand, I do not believe I will be moving forward with purchasing their products in the future. I rarely leave negative reviews, but this experience absolutely warranted one.

Great cashier! Helped me with my exchange. I love the new flooring! Leslie and Kasie were very…read morehelpful today!

Showed up at 8:35pm on a Friday, acting manager Erik and two other employees were just standing…read morearound chatting. When asked why they were closed they insisted store closes at 8:30pm, sign states 9pm and when pointed out they claimed registers were already closed. Had to drive to oxnard location which has same hours, their employees were working and store/registers open. Not going back to this location. Store manager on a later day justified their mistake, all employees that day thought it was a Thursday and not a Friday.

Great service. Have a wide foot and it was really helpful to have a salesperson fetch shoes they…read moreknew would work well.

I support this small business. A local running legend has a business giving many local high school…read moredistance runners their first job. How could you not support that.

This store is awesome! Definitely for the active outdoorsmen/women as they have a fantastic…read moreselection of products! Very pricey! Not a fan of the location... (not a fan of The Collection) if you're lucky you can find a parking spot on the street near the entrance but you have to pay at the meter otherwise park in the structure behind the building and walk so if you're in a hurry? Not a good option. I came in for a gift card for my son and gave his phone number to accrue his points... I've done this before and it helps him!

Literally the worst REI I've ever been in. Don't get me wrong the store is clean and the area to…read moreshop is nice. But customer service is horrible. I came in for a life vest I seen was available online. When I went to the front desk, I asked Jon about where I could find the life vest. He told me that they don't sell life vests in store. I showed him that the website says they have them in stock in this specific store. He told me the app is accurate not the website which is crazy that the website even offers that feature if it is not in fact accurate. He pulled up the app on his phone to see the same inventory that I had from the website. There is IN FACT life vests at this store. When I asked him again, where I could find them he pointed in the distance. Didn't walk me over, didn't try to help me find it, etc. Didn't see one associate on the floor to help. Thankfully after a long search I found the life vest on a random rack. I won't be coming back here again and don't recommend others to either. Only gave one star because they had the item i needed.

The store fronts I look for when traveling either to next town over or across country , military…read moresurplus is on top of my list. A close second is collector car parts or "junk yards" regardless upon entering store in last hour of business I was greeted warmly, although looking rough even for my standards with black eye and a few eyebrow stitches from biking accident,The employees didn't hesitate ot pass judgement in slightest and pointed to the back room when I showed interest in bdu s. My veteran status and interest in anything surplus related was reason I wanted to spend more time then I had that day so I scheduled more free time the following day to open my wallet and support local buisiness. Another elderly customer was looking at a firearm in glass case and the owner I believe was quick to let him hold Weapon and even weighed for Him on scale. I am thoroughly impressed for a first timer and can't wait to return. See you soon

Buying a firearm second hand from these people and they've had me on hold for about 2 months, I…read morethink they're secretly racist they're making go thru hoops

Five stars all damn day. If you need anything related to Pickleball, this is where to go…read more I liked that they have pickleball paddles that you can take and try out for a few days. There are several models to choose from. You just have to leave a deposit. It's nice to be able to play with a paddle for a few games before you purchase one. They also have a small net set up so you can dink around a little and try a paddle out right in the store. The staff here are all experienced, high level players and can help you find the equipment you need. They have just about everything pickleball related product you can imagine, from Dink Masters to automatic ball machines. Outdoor pickleball, indoor pickleball they've got it all. If underwater pickleball was a thing, they'd probably have that gear too. When I came in to buy a paddle the Pro asked me to describe my game so he could steer me towards the right kind of paddle. The question caught me off guard and I started laughing. My game? Omg that's funny. I ain't got no game. I had to explain I'm a total noob. I've only been playing for a year, and only the last six months with any regularity. So I don't even possess the vocabulary to describe the feebleness of my "game." Lol. Of course I'm not the first noob they've dealt here and they knew just how to handle the likes of me. The Pro explained some of the differences in the various paddles, some being designed more for speed, some for power. He guided me to the exact right paddle. I was very happy with my shopping experience at 805 Pickleball Shop. The staff is dedicated to helping you improve your Game, or lack thereof. Highly recommended! Mikey C says: Peace, Love & Pickleball

Awesome experience with Mercedes today. As soon as I walked it she was helpful and was greeted with…read morea smile. Every question I had=answered in the most professional way. I will recommend all my friends to this spot. From shoes to gear backpack balls and paddles. COME HERE!!!