Knowledgeable and nice staff. The store is small, but they fit a big variety of outdoor gear in…read morethere. Great location. Easy walk or bike ride to the Patagonia headquarters, downtown Ventura, or the beach. Close to off-ramps from Highway 101 an Hwy 33.

Service is friendly and very knowledgeable. The selection is more than what I was expecting and I…read morewanted to just buy a bunch of stuff. The value is great. It's about $30 cheaper than the Patagonia store down the street.

Showed up at 8:35pm on a Friday, manager Erik and two other employees were just standing around…read morechatting. When asked why they were closed they insisted store closes at 8:30pm, sign states 9pm and when pointed out they claimed registers were already closed. Had to drive to oxnard location which has same hours, their employees were working and store/registers open. Not going back to this location.

We got excellent customer service from a gal there who's name I unfortunately did not get!…read more She was at the register and was really sweet.

I've been coming to this store for years and have always had great experiences. The store is clean,…read moreand the customer service is usually excellent. Today, I purchased a wagon and the young lady who helped me was amazing. She brought the item down, answered my questions, and even offered to carry it for me. She was incredibly kind and deserves recognition for her outstanding customer service. One thing I noticed was that while I was carrying the wagon through the store, the only employees who offered help were female team members. I passed two younger male employees who didn't check in, even though I was clearly struggling a bit. I wasn't expecting anyone to carry it for me, but a simple offer to help would have been appreciated. I also want to recognize the older gentleman outside who checked on me while I was loading my car and made sure I was okay. Overall, this is still a great store. My only suggestion is to encourage all employees to check on customers carrying heavy items. Maybe because I wasn't older or looked like I struggled but it was heavy and seeing me struggle a bit - A small gesture can make a big difference.

I normally don't leave negative reviews, but this experience deserves to be documented, especially…read moreafter the manager told me that writing a review "wouldn't make a difference." I came in to exchange a pair of FootJoy golf shoes I bought here one week ago. I didn't have my receipt on me, so the associate scanned the shoes to look up the "lowest selling price." Their system came back with $19 for shoes I paid $110 for days earlier. When I asked how that number made any sense, no one could explain it. No price history, no verification, no transparency just "that's what the system says." I wasn't asking for anything unreasonable, just a fair exchange based on the actual purchase price. The part that pushed me to write this review was the manager's response. Instead of helping or even acknowledging the issue, he told me that leaving a review "wouldn't make a difference." That's not just dismissive, it's unprofessional. He said he wouldn't even consider making an exception because I had dropped the F-Bomb in reference to their insane store policy and ridiculous lowball valuation. He also demanded that I apologize to the associate for using the F word. For the record, I found my receipt and will be returning the shoes properly. But the principle matters. If their system is generating inaccurate "lowest selling prices," that affects more than just me. I'll be filing formal complaints with the appropriate agencies so this doesn't get brushed aside. I'm sharing this so other customers know what to expect if they try to make an even exchange without a receipt. A $110 purchase shouldn't magically turn into $19 because a system says so and a manager shouldn't act like customer feedback is meaningless.

This flagship Patagonia store, which is located next-door to their corporate headquarters slightly…read moreto the northwest, is done so well and really exudes the same Patagonia style that you see in their products. To give some context you will see Great Pacific Iron Works written across the top of the store, which was Patagonia's first store, opened in 1973 in the former Hobson meat-packing plant, near Chouinard's blacksmith shop, which is another product line and name you'll see often in their clothing. This part of Ventura is extremely sleepy so it's very easy to find a free street spot and there is also some EV charging available as well. The staff here is very friendly and always very attentive so it's one of the best parts about visiting. There are many different rooms inside divided by product type and there is even a tiny little museum area with all sorts of pictures and facts about the former building and Ventura. One of my favorite things about coming here is they tend to have some Ventura specific, or limited run products that you won't see in some of their larger bigger city stores. So you can really find some stuff that would otherwise be hard to find online or out of state. I try to stop here every time I pass through Ventura and would recommend to anyone else to do the same. They have products for men, women, and children, so there really is something for everyone.

I had an extremely disappointing experience today at Patagonia. I came in for what should have been…read morea very simple exchange of an unworn jacket, but the interaction was immediately made uncomfortable by an employee named Maddie. From the start, she was rude, combative, sarcastic, and unnecessarily aggressive throughout the entire process. Instead of simply helping resolve the issue professionally, I was met with attitude, condescending remarks, and an overall hostile demeanor that made the experience far more difficult than it needed to be. As a customer, I expect basic courtesy and professionalism -- especially from a company that prides itself on customer service and brand values. The exchange itself was straightforward, yet Maddie handled it in a way that felt confrontational and unwelcoming from beginning to end. It honestly left a terrible impression of the store and the company overall. After being a customer for nearly 30 years and a brand ambassador for this company, I truly never expected to be treated this way. If this is the type of people Patagonia chooses to employ to represent their brand, I do not believe I will be moving forward with purchasing their products in the future. I rarely leave negative reviews, but this experience absolutely warranted one.

Great cashier! Helped me with my exchange. I love the new flooring! Leslie and Kasie were very…read morehelpful today!

Showed up at 8:35pm on a Friday, acting manager Erik and two other employees were just standing…read morearound chatting. When asked why they were closed they insisted store closes at 8:30pm, sign states 9pm and when pointed out they claimed registers were already closed. Had to drive to oxnard location which has same hours, their employees were working and store/registers open. Not going back to this location. Store manager on a later day justified their mistake, all employees that day thought it was a Thursday and not a Friday.

Amazing service. I bought an arch support for a walking boot and found the perfect tennis shoe to…read morebalance my walking. Thank you for your help and patience Addie. I didn't even know this place existed. It's so convenient to downtown and they have a great selection of shoes. It's not a chain business. So if you want to support local businesses, this is a must visit. I can hardly wait to come back after my foot has healed. They also carry apparel.

I went in to Mile 26 and worked with Sophie. She was super helpful and answered all of my questions…read more(I had a lot). If you're unsure about what kind of shoe is right for your foot, I really recommend going in person and getting fitted by her. She was super knowledgeable, 10 outta 10 customer service.

I bought my Thule racks here eons ago , but I needed them taken off & one of the guys just did it…read morefor me!!! LIFESAVER! ( I was trading in my car) I love REI!

I asked simple instructions about my wheel mainly it's a left-hand drive hub and I wanted the logos…read moreto be in a certain way. Not only they messed that up but also left a lot of my spokes loose. So they didn't even attend majority of my nipples... They almost charged you $200 for this whole wheel built! I may got half the money back but I will never go back to get my wheels done there ever again

Buying a firearm second hand from these people and they've had me on hold for about 2 months, I…read morethink they're secretly racist they're making go thru hoops

Very friendly and knowledgeable staff. Been going here since they were at their previous location…read more I'm more of a collector than a shooter and I've bought some nice rifles from John and crew. They have some military surplus things - and modern accessories. I value their advice even on gun related issues and brands they don't sell. I try not to take up too much of their time when it's crowded. They seem to have a pretty large customer base including law enforcement, many of whom like to chat. I need to stop by soon and ask about mounting a period correct scope (hard to find) on an antique rifle I bought there. I've also been there a couple of times when a rude customer makes a scene over nothing and are politely asked to leave. Battlefield Adventures is always my first stop for anything firearm related.