I returned a pair of swim trunks that was outside of their normal return policy. They were very…read morereasonable and were able to make an exception for me which I really appreciated. Love their products and appreciated the great customer service.

I had an extremely disappointing experience today at Patagonia. I came in for what should have been…read morea very simple exchange of an unworn jacket, but the interaction was immediately made uncomfortable by an employee named Maddie. From the start, she was rude, combative, sarcastic, and unnecessarily aggressive throughout the entire process. Instead of simply helping resolve the issue professionally, I was met with attitude, condescending remarks, and an overall hostile demeanor that made the experience far more difficult than it needed to be. As a customer, I expect basic courtesy and professionalism -- especially from a company that prides itself on customer service and brand values. The exchange itself was straightforward, yet Maddie handled it in a way that felt confrontational and unwelcoming from beginning to end. It honestly left a terrible impression of the store and the company overall. After being a customer for nearly 30 years and a brand ambassador for this company, I truly never expected to be treated this way. If this is the type of people Patagonia chooses to employ to represent their brand, I do not believe I will be moving forward with purchasing their products in the future. I rarely leave negative reviews, but this experience absolutely warranted one.

Great service. Have a wide foot and it was really helpful to have a salesperson fetch shoes they…read moreknew would work well.

Although service at Mile 26 Running is excellent, be aware that shoes they sell there have little…read moreor no warranty support from the manufacturer. I paid close to $200 for a pair of Hoka's that were supposed to have excellent arch support. They failed after 10 months. Manufacturer asked for numerous photos of the shoes as they had a 1 year warranty. Their reply was 'we see no unusual wear'. Arch support is internal and can be seen in photos. Even the employee of Mile 26 acknowledged an arch support issue. Very disappointed in Hoka's warranty support! No longer a Hoka customer or advocate!!

This place is awesome and has a mayor variety in sports attire ,…read moreThe reason im giving a 2 star is the fact the hat drops they have are great but they way it plays out some people cheat the system and make it unfair for the people who are singled out. I get the fact they play it smart and bring their whole family but some of us just want our size and hat I was int on 10/8/22 for a hat drop and seen one guy behind me end ip in front bought a hat goes back in line and buys another hat before i even got a chance to buy my hat. Then the manager seemed to allow it But the outcome is you have a high demand in a hat why not make more for those who dont get their size .

Stopped in yesterday to grab some gear before heading to the Dodger game. Danny and his crew are…read moreamazing! I found what I wanted and they even embroidered my jersey so it was done before we had to leave for LA. The store is stocked with plenty of items to choose from. Super clean and very helpful staff made shopping there a breeze! I would highly recommend Pro Image to anyone looking for sorts gear! Thanks again guys!!

I've been coming to this store for years and have always had great experiences. The store is clean,…read moreand the customer service is usually excellent. Today, I purchased a wagon and the young lady who helped me was amazing. She brought the item down, answered my questions, and even offered to carry it for me. She was incredibly kind and deserves recognition for her outstanding customer service. One thing I noticed was that while I was carrying the wagon through the store, the only employees who offered help were female team members. I passed two younger male employees who didn't check in, even though I was clearly struggling a bit. I wasn't expecting anyone to carry it for me, but a simple offer to help would have been appreciated. I also want to recognize the older gentleman outside who checked on me while I was loading my car and made sure I was okay. Overall, this is still a great store. My only suggestion is to encourage all employees to check on customers carrying heavy items. Maybe because I wasn't older or looked like I struggled but it was heavy and seeing me struggle a bit - A small gesture can make a big difference.

I normally don't leave negative reviews, but this experience deserves to be documented, especially…read moreafter the manager told me that writing a review "wouldn't make a difference." I came in to exchange a pair of FootJoy golf shoes I bought here one week ago. I didn't have my receipt on me, so the associate scanned the shoes to look up the "lowest selling price." Their system came back with $19 for shoes I paid $110 for days earlier. When I asked how that number made any sense, no one could explain it. No price history, no verification, no transparency just "that's what the system says." I wasn't asking for anything unreasonable, just a fair exchange based on the actual purchase price. The part that pushed me to write this review was the manager's response. Instead of helping or even acknowledging the issue, he told me that leaving a review "wouldn't make a difference." That's not just dismissive, it's unprofessional. He said he wouldn't even consider making an exception because I had dropped the F-Bomb in reference to their insane store policy and ridiculous lowball valuation. He also demanded that I apologize to the associate for using the F word. For the record, I found my receipt and will be returning the shoes properly. But the principle matters. If their system is generating inaccurate "lowest selling prices," that affects more than just me. I'll be filing formal complaints with the appropriate agencies so this doesn't get brushed aside. I'm sharing this so other customers know what to expect if they try to make an even exchange without a receipt. A $110 purchase shouldn't magically turn into $19 because a system says so and a manager shouldn't act like customer feedback is meaningless.

Great cashier! Helped me with my exchange. I love the new flooring! Leslie and Kasie were very…read morehelpful today!

Showed up at 8:35pm on a Friday, acting manager Erik and two other employees were just standing…read morearound chatting. When asked why they were closed they insisted store closes at 8:30pm, sign states 9pm and when pointed out they claimed registers were already closed. Had to drive to oxnard location which has same hours, their employees were working and store/registers open. Not going back to this location. Store manager on a later day justified their mistake, all employees that day thought it was a Thursday and not a Friday.

Hello All, I just…read morewanted to share my awesome experience with Michelle. She is super knowledgeable and very friendly and helpful. Thank you Michelle, I will keep coming back to this store and I always recommend it to my friends and family.

After a couple months of miserable online and outlet mall shopping to find a pair of properly…read morefitted running shoes to replace my well-worn favorites (no longer made), I finally did the right thing and went to this local store that had great selection and a very knowledgeable staff. I only wish I'd come here in the first place. I especially liked that they had a treadmill on site to "roadtest" the shoes. It makes a big difference to support a great specialized local business and get the right service.

I came in to return some shoes the employee was very nice and helped me out and explained to me…read morethey will get the right order to my house, the employees were very helpful and the store looked nice and clean, sanitizer available and employees wore masks, you can wear your mask or not. Overall good experience

A solid 4 star experience while shopping for shoes...who would have known?…read more I had been looking around for shoes for work...I needed very unique specifications. They had to be black and look kinda nice but I wanted them to be comfortable and almost like a tennis shoe. Something dressy enough to go with a shirt and tie but comfortable enough to be on my feet for 8 hours. I ended up at the Pacific View Mall in Ventura like I usually do while looking for things like shoes. I tried a few of the other local stores and stopped by here at Champs Sports. I was immediately greeted by an employee of the store as I walked through the doors and asked if she could help me find anything. I explained the specifics of the shoes I wanted but that I more than likely wanted Nike Shox. She laughed a little and said "yeah everyone wants those at first". She asked me what I was going to be using them for...when I explained that I walked a whole lot at my job and needed shoes that were comfortable but good looking as well. She went to the back and brought out my shoes that I wanted (the Nikes Shox) but also brought out a couple other boxes. I immediately thought jeeze here we go...she's gonna try and sell me some other more expensive crap. Oh how I was wrong. She sat there for like 20 minutes having me try on different shoes...she explained why she thought that the Nike Shox might not be the best shoes for my application and actually recommended some less expensive shoes. She knew SO MUCH about shoes...it was really amazing. The only problem was the fact that the shoes she sold me on and were the most comfortable did not come in the complete solid black like I needed. She did sell me some insoles because she explained that my feet had a high arch and that I needed more support than usual. I think I spent 20 bucks on them and after wearing them for a day I regretted buying them...they just made my feet hurt. I guess next time I just need to stay away from buying random insoles for my shoes. I ultimately ended up not getting any shoes this day...but the experience I had here more than likely saved me from spending 150 bucks on shoes and regretting it later. This will be the place I go to when I do buy my next pair of shoes. :0)

Spent $45 on a spool of invisx and had an employee spool it onto my reel. instead of using the…read moremachine, he loosely cranked it on by hand. when fishing with it for the first time, I got nothing but backlashes. when i tried to pull it out, I found that the line hadn't even been tied down to the spool and was a complete mess at the bottom. Whole spool ended up a mess and had to be removed. didnt even get a full day of fishing with it before it got destroyed. Wasted $45 on the line and had to cut my day short and drive hours back home because of the negligence in spooling my reel. 0/5 stars.

Guys are a bunch of liars over the phone, they'll tell you one thing then completely change their…read moreprice in the shop. Don't believe anything they say.