Service is friendly and very knowledgeable. The selection is more than what I was expecting and I…read morewanted to just buy a bunch of stuff. The value is great. It's about $30 cheaper than the Patagonia store down the street.

These guys saved our camping trip by fixing 2 broken tent polls with splints and duck tape to get…read moreus through the weekend.

Amazing store. Great customer service. Brandon & Isabela are always willing to help when my kids…read moreand I come in for new gear. Brandon is very hands on with tons of knowledge to share.

I normally don't leave negative reviews, but this experience deserves to be documented, especially…read moreafter the manager told me that writing a review "wouldn't make a difference." I came in to exchange a pair of FootJoy golf shoes I bought here one week ago. I didn't have my receipt on me, so the associate scanned the shoes to look up the "lowest selling price." Their system came back with $19 for shoes I paid $110 for days earlier. When I asked how that number made any sense, no one could explain it. No price history, no verification, no transparency just "that's what the system says." I wasn't asking for anything unreasonable, just a fair exchange based on the actual purchase price. The part that pushed me to write this review was the manager's response. Instead of helping or even acknowledging the issue, he told me that leaving a review "wouldn't make a difference." That's not just dismissive, it's unprofessional. He said he wouldn't even consider making an exception because I had dropped the F-Bomb in reference to their insane store policy and ridiculous lowball valuation. He also demanded that I apologize to the associate for using the F word. For the record, I found my receipt and will be returning the shoes properly. But the principle matters. If their system is generating inaccurate "lowest selling prices," that affects more than just me. I'll be filing formal complaints with the appropriate agencies so this doesn't get brushed aside. I'm sharing this so other customers know what to expect if they try to make an even exchange without a receipt. A $110 purchase shouldn't magically turn into $19 because a system says so and a manager shouldn't act like customer feedback is meaningless.

Great cashier! Helped me with my exchange. I love the new flooring! Leslie and Kasie were very…read morehelpful today!

Showed up at 8:35pm on a Friday, acting manager Erik and two other employees were just standing…read morearound chatting. When asked why they were closed they insisted store closes at 8:30pm, sign states 9pm and when pointed out they claimed registers were already closed. Had to drive to oxnard location which has same hours, their employees were working and store/registers open. Not going back to this location. Store manager on a later day justified their mistake, all employees that day thought it was a Thursday and not a Friday.

Amazing service. I bought an arch support for a walking boot and found the perfect tennis shoe to…read morebalance my walking. Thank you for your help and patience Addie. I didn't even know this place existed. It's so convenient to downtown and they have a great selection of shoes. It's not a chain business. So if you want to support local businesses, this is a must visit. I can hardly wait to come back after my foot has healed. They also carry apparel.

I went in to Mile 26 and worked with Sophie. She was super helpful and answered all of my questions…read more(I had a lot). If you're unsure about what kind of shoe is right for your foot, I really recommend going in person and getting fitted by her. She was super knowledgeable, 10 outta 10 customer service.

Loved the staff and crew. Solid customer service and events that represent the company and their…read morevalues

GETTING HERE:…read more Downtown Ventura! DTVTA! The address is correct on Yelp so that shouldn't be an issue for you, 235 West Santa Clara in Ventura. I went on a Saturday morning and parked across the way, in the medical office lot on Olive and Santa Clara. REVIEW: A solid 3.5 shopping experience but rounding up to 4 due to the great customer service and ease of the return I had to make. I was going on a trip to the PNW and needed (I thought) a sling/crossbody/backpack/day bag of sorts. I looked and looked and figured I should try Patagonia, because Ventura. Right? Prices are steep, but unfortunately, that is (sadly) to be expected in 2026. There were quite a lot of salespeople on the floor. They were talking to each other, but whatev. I found an employee to speak to when I had my choices narrowed down. I bought a sling bag that I was sure would do the trick, but sadly, I had buyers remorse and knew I needed something bigger before my trip. Great service. Great ease of return. Definitely will be back! Thanks Patagonia!

"Bathrooms not for public use" -employee "Ya I'm a customer…read moreand I gotta go" - me "Doesn't matter, go next door" - employee Was there returning something and still didn't want to let me use the loo. Yeah not going back

Showed up at 8:35pm on a Friday, manager Erik and two other employees were just standing around…read morechatting. When asked why they were closed they insisted store closes at 8:30pm, sign states 9pm and when pointed out they claimed registers were already closed. Had to drive to oxnard location which has same hours, their employees were working and store/registers open. Not going back to this location.

Fast and friendly service due to the times of covid. The…read moregentlemen who answered the phone when I called to inquire about my online order was quick and friendly. I was able to pick up my order curbside which I appreciated during these times. I've been in the store a few times before and it's always nice and clean. FYI if the phone number says out of service try a few times. I had to call 3 times before the line went through.

Decent selection of shoes but be very careful if you ever need to do a shoe return. The employee…read moredid not want to process the return because there was a very small light half inch barely visible mark on the bottom of shoe. It's very uncomfortable to do a simple return & they make customers feel as though they are doing something completely wrong. My advice if you ever buy shoes take photos after purchasing just in case you need to return them.

I came in to return some shoes the employee was very nice and helped me out and explained to me…read morethey will get the right order to my house, the employees were very helpful and the store looked nice and clean, sanitizer available and employees wore masks, you can wear your mask or not. Overall good experience

A solid 4 star experience while shopping for shoes...who would have known?…read more I had been looking around for shoes for work...I needed very unique specifications. They had to be black and look kinda nice but I wanted them to be comfortable and almost like a tennis shoe. Something dressy enough to go with a shirt and tie but comfortable enough to be on my feet for 8 hours. I ended up at the Pacific View Mall in Ventura like I usually do while looking for things like shoes. I tried a few of the other local stores and stopped by here at Champs Sports. I was immediately greeted by an employee of the store as I walked through the doors and asked if she could help me find anything. I explained the specifics of the shoes I wanted but that I more than likely wanted Nike Shox. She laughed a little and said "yeah everyone wants those at first". She asked me what I was going to be using them for...when I explained that I walked a whole lot at my job and needed shoes that were comfortable but good looking as well. She went to the back and brought out my shoes that I wanted (the Nikes Shox) but also brought out a couple other boxes. I immediately thought jeeze here we go...she's gonna try and sell me some other more expensive crap. Oh how I was wrong. She sat there for like 20 minutes having me try on different shoes...she explained why she thought that the Nike Shox might not be the best shoes for my application and actually recommended some less expensive shoes. She knew SO MUCH about shoes...it was really amazing. The only problem was the fact that the shoes she sold me on and were the most comfortable did not come in the complete solid black like I needed. She did sell me some insoles because she explained that my feet had a high arch and that I needed more support than usual. I think I spent 20 bucks on them and after wearing them for a day I regretted buying them...they just made my feet hurt. I guess next time I just need to stay away from buying random insoles for my shoes. I ultimately ended up not getting any shoes this day...but the experience I had here more than likely saved me from spending 150 bucks on shoes and regretting it later. This will be the place I go to when I do buy my next pair of shoes. :0)

This was my first time working with Embroidery 805 and all my future orders will be with them…read more Their expertise, experience, and suggestions helped tremendously because I wasn't sure exactly how things might look. Definitely a five-star experience!

Nader is amazing. His customer service is second to no one. He has done numerous jobs for me. As a…read morebusiness owner I know I can count on Nader to get the job done not only timely but with the highest quality. Nader truly loves what he does and it shows in his finished product. If you are looking for custom Shirts, Hats, Jerseys, Nader is the man. This is a full on retail store not just a printing shop. Stop by and see what he has to offer.

If you're in Ventura and into fishing, you've got to check out Eric's Tackle Shop. Eric has…read moreincredible knowledge and carries everything you could possibly need -- from new rods and gear to awesome vintage rods you don't see just anywhere. He's not just about selling equipment either -- he genuinely takes the time to talk story. He even ended up chatting with my brother-in-law about punk rock bands! That's the kind of laid-back, real connection you don't find everywhere. Great selection, great knowledge, and a great guy. Eric is the man!

Great store . Eric is knows his craft and can point you in right direction for what you are trying…read moreto accomplish. Love that store , I'm out of San Dimas and when I fish Ventura I will stop in and that will be alot of weekends coming up this year. See you all soon . I give this shop 5 STARS