Called to schedule a next-day oil change. They were able to fit me in for the afternoon. They…read morecalled back to let me know it would take 1.5 hours. I showed up and had to park in the convenience store parking lot next door, because it looked like a pretty tight lot. They said that was no problem. I sat and looked at my phnoe for a little bit until the battery almost died (it was alrfeady low when I got there). They had charging cords on the coffee table with adapters for every phone. I plugged my phone in and sat it on the table and got comfortable for a longer wait, but moments later, true to the 1.5 hour estimate, they said my truck was ready. They advised me of some sort of leak on the front axle, but told me to check with the dealership because it might be under warranty. I appreciate that. I'll definitely be back for future service.

I've been bringing my truck here for a few years now. They helped me resolve an oil leak, the…read moredealer I had taken it to didn't tighten something and I was leaking oil. They topped me off and had me out of their quickly, I've been coming here ever since. They do excellent work, they deliver my truck to me in the time frame they provided, everyone is very professional, they text me reminders and make recommendations without being pushy. I would definitely recommend Gilbert and his team. Everybody's neighborhood should have a trust worthy mechanic like this team.

Puna went ABOVE AND BEYOND!! I've been a repeat customer for years, but my latest experience…read moreexceeded my expectations. You will be in good hands if you choose this shop!

Used to be a fan of this company because it was cheaper and faster than a dealership for basic…read morestuff like an oil change. Not any more! I have never paid more than $120 for both an oil change and tire rotation. This time I paid $194 for just the oil change! To add insult to injury I sent a complaint to the company through its website. The website was advertising oil changes for $44.95. No, I don't own some commercial vehicle but an ordinary SUV using common synthetic oil and it takes the standard amount. The company did not even bother to reply! So here I am. You might do better with coupons but these guys will also tell you the coupon is only for certain vehicles (never yours) or expired or something. Now, this is a greedy place looking to score a lot of money. Go elsewhere. Firestone and many others will do the same for well under $100.

It's a 50/50 toss with who you get here. Had a poor…read moreexperience with Kevin. He was unprofessional, did not listen and rushed thru the service without explaining anything. The oil warning light would not shut off no matter how many times I tried to reset it. A week later, my check engine lights went on & my car started stalling. William took a good look at my vehicle and discovered the lining to the oil filter (the rubber band like thing) was broken and leaking oil. He replaced it, changed the oil and all the lights came off. I cannot thank him enough.

Overcharged for the oil change, then recommended a coolant flush on a 2023 Honda hybrid CR-V…read more Honda recommends the first coolant flush after ten years. Later, discovered the guard plate was not properly fastened and it drug on the road.

I had such a great experience at the Grease Monkey location at 40th Street and Thunderbird!…read more I was greeted right away and received immediate service. Everyone was friendly, professional, and efficient from start to finish. They completed my oil change quickly, but what really impressed me was that they took the time to point out that my key fob battery was getting low before it became a problem. The biggest surprise was when I mentioned I had been struggling to reconnect my phone to my car's Bluetooth. The manager came out, took a look, and had it connected in less than two minutes! That level of customer service went far beyond what I expected during a routine oil change. It's rare to find a business that's not only fast and knowledgeable but also willing to help with something completely unrelated just because they care about their customers. I truly appreciated the extra effort and kindness. I'll definitely be back. Highly recommend this team!

Team was great! Got in early and out after 30 mins for an oil change. Drove in from Vegas yesterday…read moreand realized I needed an oil change while on vacation. Price was more than reasonable considering I typically pay $140 in Vegas for an oil change and walked out the door paying $92 (after a $15 off coupon) after taxes. Would absolutely recommend.

I went and gotten a car oil change and my car was fine. Everything was fine. The car was running…read moregreat after I had an engine light on but it wasn't the problem with the car. It was a problem with the gas cap and the gas cap issues going out for a while now is not a big issue and it doesn't a engine to fail or anything and the engine light comes on just because of the gas cap issue, nothing major with the engine even previous Jiffylupe I went to look at the oil change, never had problem with that the other location was on a different Jeff everything was fine I got the oil change and I never had a no problem as soon as I go to this location at 12st and northern and get a oil change the biggest mistake I ever made. I'll get there to get oil changed after the oil change. I drove off the car.started to have a Problems making Clinking sound making a bunch of noises after that. Is it a coincidence? this managers are delusional the workers there are just a bunch of kids. Don't know anything wanna be mechanics don't know anything about oil change. I suggest nobody go there horrible place to go to. Don't ever step your car in there. These people do not know what they're doing so if they mess up your car that was Do Not go there or do business or anything with them they were use excuses and they will use excuses on you for anything. the will lie. They were trying to flip their problems around and make the problem yours. They will team up and just lie and use excuses on you. I suggest you guys do not go there I repeat do not go there after all this I took my car somewhere else and I found out what happened to the car. This idiot fucking went into my ancient it does something loosen up the bolts. Did a few things in my car start making Clinton sound after I took the car to the main dealership to a regular brand dealership, the end of fixing it they fix the issue with no problem. The dealership told me that Jiffy lube , whatever the oil change places loosen up the bolt on my engine and it was making noises after I come back to Jeff to tell them the problem and completely ignore everything they don't wanna take accountability. They lied the managers lied too. Yeah it was horrible. I had to call the police final report once again guys worst place to go to do not ever go there and don't ever get your oil changed there worst place ever.

Got an oil change and engine filter replacement but engine light came on during the drive back home…read morefrom the shop. Got under the hood and found my filter just floating in the housing. Hoping this was just a mistake and not a shop trying to scam a young female customer.

I will definitely keep coming back to this location! Robert assisted me and was AMAZING!!! He was…read moreextremely knowledgeable while providing exceptional customer service. He was so friendly and made the whole experience easy and comfortable. It's clear this place truly values their customers everyone here is honest and just genuinely kind. Ethan and Sydney also helped with the oil change and did a great job as well. The whole team made the visit a positive experience. If you want great service and people who actually care about their customers, everyone should come to this location! Forever customers Clarissa and Booker

Korrey and Alfredo gave excellent service recently when I went in for an oil change. They were…read morecognizant of my concerns and made sure they were addressed. Korrey was especially thorough, kind and patient. Will definitely be back.

A costly tire replacement recommended by Firestone turned out to be unnecessary after Costco…read morerepaired the original tire without finding the claimed sidewall damage. Story follows: On Wednesday, June 24, I got a flat tire at the Bouse Wash Rest Area while driving to Phoenix, Arizona. After my car was towed, I had it taken to the Firestone store on Osborne Avenue, which was near my hotel. We left the car there and asked them to repair the tire. The next morning, I received a call from the store. I was told that the tire had a puncture, the sidewall was damaged, and that the tire could not be repaired. Based on that information, I authorized them to install a new tire that matched the others on my vehicle. Later, I contacted Costco, where I had originally purchased the tires, to ask about a possible warranty refund. Costco asked me to bring in the tire so they could inspect it. After examining it, they told me they could not find any sidewall damage. They repaired the puncture, reinstalled the original tire. The repaired COSTCO tire has been driven for 400 miles without an issue. I returned the new Firestone tire for a full refund. This experience left me questioning whether the replacement tire was actually necessary. I can't say whether the recommendation was an honest mistake or something else, but the information I received from Firestone did not match Costco's assessment. Because of that, I would be cautious about accepting expensive repair recommendations from this location without seeking a second opinion.

This Firestone saved the day! I was driving to work and my…read moretire started to go low suuuuuper quick so I came to this Firestone. I was helped right away, they didn't try to oversell me, the price was very reasonable, and they got my car right in! Thank you so much Tim for your hospitality and great customer service!

Great family owned business. This was the first time using them because my other mechanic is so far…read moreaway. I highly recommend them. They did spark plug replacement alignment and oil change and they help me with my cabin air filter that had some debris stuck way deep down. Their prices are fair. They appreciate them helping me out.

I was looking for a local car repair shop instead of a large chain servicer hoping to get better…read moreoverall care and service, and Simon & Son's provided exactly that! I was able to quickly get on to their schedule (my desired date and time was open the following week) to do an overall inspection after adding another 5K on the car. They were very helpful with describing what they did as well as pointing out some issues that I should keep an eye on. As I knew the previous owners of the car, they recommended that I check with them to figure out the last time a few of the components were serviced, and did not push any additional and unnecessary services that have been known to come with the larger businesses. I was very pleased with the price and value of the overall service and will be continuing to return to them for all of my car needs.