my brakes were squeaking like crazy and they fixed it in under an hour, price was fair and they…read moredidn't try to sell me a bunch of extra crap

Called to schedule a next-day oil change. They were able to fit me in for the afternoon. They…read morecalled back to let me know it would take 1.5 hours. I showed up and had to park in the convenience store parking lot next door, because it looked like a pretty tight lot. They said that was no problem. I sat and looked at my phnoe for a little bit until the battery almost died (it was alrfeady low when I got there). They had charging cords on the coffee table with adapters for every phone. I plugged my phone in and sat it on the table and got comfortable for a longer wait, but moments later, true to the 1.5 hour estimate, they said my truck was ready. They advised me of some sort of leak on the front axle, but told me to check with the dealership because it might be under warranty. I appreciate that. I'll definitely be back for future service.

BE CAREFUL!!! SCAMERS!!! I brought my car in not knowing what was wrong. It turned out to be I…read moreneeded a "POWER BRAKE BOOSTER" a part that only costs $116.52 and it should only take an hour or two at most. Get this, they charged me $410.50 'for the part and $410.50 for labor you can clearly see I got ripped off!! When I questioned the price they gave me the run around answer. I'm a non confrontationl person and left without causing a seen. I called and went in again and was turned down again. All I asked them to do was refund a portion of my money $410.50 I know they have to make a living as well that's why I'm only asking for half my money back I believe that's fair! So far they have just said it's the other Coworkers fault. I hope they come to their senses before I take them to court and I will! So much for a Super Discount. BEWARE!!!

*** LADIES BEWARE*** This facility replaced my clutch actuator, which is expensive. Months…read moreafterward, the car was doing the exact same thing as before; hesitating when I shifted into drive or reverse. On a Monday, I called and spoke with Emeral(?). He stated to bring the car in, and based on the time, he could let me know what is going on by the end of the day. I stated that I could have it there by 1p. I was there at 12:30p. Emeral started that he would give me a call before the end of the day. No call from the shop on Monday or Tuesday morning. I called Emeral around 5pm on Tuesday. He stated that they were putting things together and would call me within the next 15-30 mins. Again, I was lied to.  No call.  Wednesday at 10:30a, Emeral called to state that he was waiting on a quote for a part and he would call me as soon as he received it. I stated that he told me that he would call me on Monday and yesterday (Tuesday), and the calls never came. I told him that it was poor customer service to make promises that he wouldn't keep and to have someone's car for that long without updates on what is going on. I advised that if I hadn't called on Tuesday, he would not have called me, and I still don't know what the issue is with my car. Emeral stated, "Yes, if you hadn't called on yesterday, I would not have called you." I state it's bad business to not keep your word. Emeral stated, "What did it matter?" He was not having that conversation with me.  I asked for the total of what was owed. He stated $0 at this time. I advised that I'd be there to pick up the car. On Wednesday afternoon, I went to pick up my car. Emeral stated the conversation by apologizing.  He stated that he felt bad at the end of the call. He proceeded to tell me the diagnosis, which, according to him, was not the transmission. I remained silent. If the shop specializes in transmissions and they were standing behind previous repairs, why did he not call and state that on Monday? Emeral stated that he would call me within the next 30 minutes with a quote for repairs. Unsurprisingly, the call did not come. We all have lives; jobs and responsibilities, and they all require some form of transportation. Most of us take pride in our automobiles and misses them when they are not available to us.  For a mechanic to have a car for greater than two days without a follow-up call as promised is unacceptable.  I'm applauded at the lack of customer service that is rendered here. LEARN FROM MY MISTAKE, find a repair shop that treats customers with respect and whose word is bond. If you don't care about those things, then this is your place.

Service was friendly, quick and efficient. Price was on par with any other service. They were very…read moreaccommodating and provided a ride home when I dropped my vehicle off for service the next morning.

I recently went to Gemba automotive and got my power steering hose replaced and on receiving my car…read moreit was all good for a few days. But while driving I heard a very loud noise start up and I looked underneath my car and the plastic panel underneath my car was scraping the floor because the guys at gemba automotive did not put the screws back in. And they keep your old parts. As much money as I spent with them, I am very disappointed.

Back story, I went to Firestone in December for a tire change and received excellent service. So…read morewhen my check engine light came on the next month I decided to take my services back to Firestone. Horrible idea. They did a 'diagnostic assessment' on my car and told me I had a transmission issue that couldn't be fixed there since they don't do transmission work but couldn't tell me anything else (not even how they determined this). Couldn't even assist with local recommendations of who could possibly assist. So I paid $123 dollars for them to give me false information about my car. Now, although with 22 reviews (at the time of this review), I went to this shop and Paul told me that MY TRANSMISSION IS FINE and it was a cooler leak and fixed it in no time with the best price (Thank you Jesus!) The receptionist said he's been specializing in transmission work for over 45 years and I believe it.

Great service and reasonable prices too. I would recommend them for transmission issues.read more

I've taken my cars to Johnston's twice and have had great customer service, upfront clarity on…read moreestimate, and clear communication with what is needed for repair. They have been efficient in getting my cars back to me which makes life a lot easier. Haven't had any issues with the work they've done.

I was considering going here but had a bad experience with the manager on the phone. I asked her if…read moreI could speak with the manager and she said, she was the manager. I have never taken my car anywhere other than Sanderson Ford for 7 years. They are busy for a week, and so I looked up Johnston's. I mentioned hourly and competitor prices. That didn't go well. I'm giving three stars just to be kind because I would hope that someone would be merciful with me in the same way. I'm sure they do great work.

Long-time AAA member. Used this East Thomas shop multiple times no problems before…read more Dropped off my daughter's car for a basic A/C check. They recommended replacing a sensor. I asked if it was guaranteed to fix the problem they couldn't give me any guarantee. So I declined and decided to have a family person who knows cars look at it instead. Told Von Hall I just wanted to pick up the vehicle. He got extra sassy dismissive, sarcastic, irritated, then straight-up walked away while I was talking. Disrespectful and completely unprofessional. I was just explaining valid concerns and declining extra work with no pressure needed. Way below AAA standards. Disappointing and frustrating. Date of visit: February 10, 2026

This shop has treated me very well through a very challenging blown engine evolution. First trying…read moreto limit the work by doing just enough to complete the diagnosis. And then through two bad out of the box engines from the manufacturer! I trust their work despite the way this has drawn out through no fault of their own. Very courteous and professional communication updates throughout from Scott and Vaughn. Excellent cooperation on logistics despite not getting the same from the manufacturer. The verdict isn't yet as the engine should arrive within the next two days and be installed. But I would definitely bring my vehicles back to this shop for future issues.

How do yall forget to put caps back on rims? Embarrassing! Huge regret, don't come here unless you…read morewanna spend big money for unprofessionalism. Thanks again 602

Awesome service came after work and they jumped right on my car and took very good care of me. I…read morewill definitely come back again

DO NOT GO HERE!…read more yesterday 11/22 i called this place & asked about brakes. the guy said to come in & they would take a look, then quote me on the price when i arrived the guy up front was nice & had my car taken to be looked at about 20 minutes later some lady (who appeared out of no where) came outside & told me it would be SEVEN HUNDRED & FIFTY DOLLARS!!!!!!! for BRAKES!!!! i looked at her so crazy & told them NO take my car down THEN she said (with an attitude of course) "well its $75 for an inspection fee" i was appalled. BECAUSE the man on the phone NEVER advised that there was an inspection fee! & i know darn well i would have NOT pulled up to this place if he had told me that bc that is ridiculous & i would never go somewhere with charges like that. i told the lady i was never advised of such thing & she said "i'll go talk to him." then she never came back out???? & once the mechanic took my car down he brought me my keys & said i could go. SKETCHY!! then to top off my horrible experience, once i get home my tire is completely FLAT! i had to call my insurance to put the spare on the next day. & then i drove to a REALLY GOOD LLANTERA who was able to patch it thank God, bc it was a NEW TIRE! mind you, no nail was found in my tire it basically looked punctured :) i refuse to believe a place of business would put someones LIFE in danger by acting nasty like that, but granted the attitude i was given there & the outrageous quotes i was provided i dont doubt there were mad they didnt make a dime off me that day!!! STAY AWAY FROM THIS PLACE!

the owner is honest i know him he work with the people hes very open try always work with u budgetread more