Oil on the driveway. Ugh…read more Called some friends to get a recommendation for a local shop. One said that Scott from Sunland was the guy. We had the car towed over (2018 Ford Fusion Hybrid), and they diagnosed the problem and repaired the issue quickly and at a fair price. Unfortunately, the tech made a small mistake and once we got the car home, there was more oil on the driveway and a check engine light. Ugh, again. So we called back to Scott to see what he wanted us to do. We understand that sometimes mistakes are made and issues arise. How a business owner handles those issues are the difference between good businesses and great ones. This is a great one. Scott was MUCH more upset than we were! He got us back in same day and fixed the issue at no charge! (We should have paid for a necessary part, but he would not charge us.) With everything so expensive these days, and everyone trying to stretch a buck, it's hard to know if you're leaving your car with someone who cares about it as much as you do. Scott does. I cannot recommend this shop highly enough!

Scott always professional, through, reasonable, and communicative…read more Have used for 13 years

My first time here. The lobby was very nice. Well maintained with complimentary water, coffe, and…read moresnacks. Super friendly staff. I had my oil changed and bought a new set of tires. I appreciate the free digital inspection report with the photos and videos that show what's happening with my car. Liam was my service advisor and he was super nice. He and Todd helped me find the right tires at the right price. Adam, the technician did both services really well. I will definitely be back for any future automotive needs.

Maintenance taken care of in a timely manner. Suggestions on future care; considerate techread more

What a great shop- they took GREAT care of my 70 LeMans- had a transmission that was slowly eating…read moreitself alive and leaking. No BS, asked for a refresh and got a great deal, took good care of the car, and all around great service. Straightforward, they care about the work they do and no nonsense. Car has never shifted better! Thanks Elliott and team!

Can't say enough about the quality of their work and their mechanics. Absolutely wonderful, trust…read moreworthy and keep you coming back for future repairs because you know they charge fairly and the work is Elliott will always take care of my families cars and us! We appreciate you guys! I've done everything from rebuilding a transmission to an oil change here.

I don't write reviews very often, but this is one business that truly deserves to be recognized…read more When my transmission failed, I was devastated. Like so many people, I was overwhelmed, scared about the cost, and unsure who I could trust. I felt like I was getting the runaround and hearing that my best option was to trade in my vehicle and buy another one. It was an incredibly stressful time. Thankfully, I decided to get a second opinion, and that decision changed everything. From the moment I contacted this shop, I was treated with kindness, patience, and respect. After my vehicle was towed to their shop, they took the time to thoroughly inspect my vehicle, explain exactly what was going on, answer every question I had, and never once made me feel pressured. They focused on helping me understand my options so I could make the best decision for my situation. That kind of honesty is rare. In a world where it's easy to feel vulnerable during a major repair, finding people with integrity is priceless. They earned my trust through their transparency, professionalism, and genuine care--not through sales tactics. One of the biggest lessons I learned through this experience is this: always get a second opinion before making a major financial decision about your vehicle. Every transmission and every vehicle is different, especially high-mileage ones. Before agreeing to a service your transmission or deciding to replace your car, take the time to have it evaluated by a reputable transmission specialist at Ken's. If you're searching for an honest transmission shop in Phoenix, I wholeheartedly recommend coming here first. Businesses built on integrity deserve to be recommended, and this is one of them. Thank you for treating me like a person instead of just another customer. You turned one of the most stressful experiences I've had into one that restored my faith that honest businesses still exist. I will gladly recommend you to my family, friends, and anyone looking for a transmission shop they can truly trust.

I was very happy with this business. The owner only charged me for the Tow charge…read more He would of been justified to charge me an evaluation fee. The mechanic that said it was a transmission problem. This business say it was not. A true honest business owner who has a Veteran daughter. While the place doesn't look like much this man knows his transmission. As a Veteran I support this business. I definitely would recommend this to my friends and fellow VETERANS.

Took my 2017 Wrangler in for its 3rd AC failure in 15 months. Travis ran everything down, sent me…read morepics, and provided an honest assessment. Luckily the part that failed, compressor made in china, is under warranty with prior shop so they will be handling the repair with upgraded parts. I appreciated the photos and honest assessment; I will be brining my business to AZ Automasters for future work.

They answered my request at 830pm on a Saturday. They were very receptive to me buying the parts…read moreand they would only charge the necessary labor. In the end, they procured the part needed and did a great job with the repair. Highly recommend!

Kenny and his team are the best! He has rebuilt 2 different…read moretransmissions for me over the years (93' Ford F-150 and a 07' Dodge Ram 2500) and I have referred family and friends to his business and they have all received the same great service. I highly recommend if you any troubles, stop by and let KB Transmissions take care of you. Thanks!

I just had my transmission on my 2004 Buick Lesabre rebuilt at KB's. It took longer than I had…read morehoped but I did tell them I had other transportation so a quick turn around wasn't important. It's a real deal mom n pop repair shop & I can appreciate their getting behind on a job so I wanted them to know I wasn't gonna rush them or hover over them. When I picked the car up it ran a little rough. No problem, the owner said bring it back & they will check it out. They fixed the issue & I did have to pay for the needed parts but no Labor. I always judge a business more on how they respond to & take care of issues AFTER your initial service or repair, and they get two THUMBS UP for that. They are sometimes unable to answer the phone so be patient if you need to talk to anyone. But April is awesome when you do get to speak to her & Ken the owner is very hands on with every aspect of his business. My overall experience was great! I would recommend KB transmission to anyone.

Shout out to Devon and how friendly and professional he was, quick to reply and Brittany in the…read moreoffice was amazing as well. Highly highly recommend this company.

Adam was awesome. Fair priced and very reliable. Did a quality job. When I called in for a service…read morerequest he squeezed me in right away and took care of me. Thanks Adam great job.

BBS accredited since 2003! Great place with reasonable pricing. The labor they charged me at $80/hr…read morewhich seemed fair, they explained what was wrong with the van and walked me through the repairs that were needed. Got a transmission rebuilt with an after market transmission cooler added on to help out with my stop and go driving. They also paid for the tow to get it to them which came out to being about $70 savings. I highly recommend this place. I will return to have a followup check.

My son paid good money when buying a caddy from Cactus Jacks These folks were to fix it since he…read moreonly was able to drive it about a week before it left him walking.These folks were to cover warranty work. Weeks went by. He had to by a cheap pickup truck to get to work. Finally he got the car back. It wasn't fixed and again it was back to the repair shop. Where they said they didn't cover this problem. Must be electrical they claimed. Not covered. This is a scam shop for sure. When they can't make it right they decide it's not in your policy after weeks of trying to fix it. And my son's been driving a used I'll truck that's faithful and trustworthy with no problems he paid 1/4 of the price for! Don't buy from these people none of them. From the dealership to the warranty program. No Good!

Radiator replacement and repair Great service…read moreDone when they said it would be done Reasonable price Work guaranteed Warranty

My first visit (it won't be my last) Took my vehicle because a/c blowing hot air. They also did a…read morecomplete inspection and they did find a couple of things that needed repair. They sent me a complete thorough explanation along with photos. All work was completed in a timely manner. They are super friendly. I highly recommend them.

Affordable and reliable service. I have been going here for sometime and have always had good…read moreservice. Quality is top notch.

Came here for a quote to switch the headlight bulbs on our truck after a lackluster experience at…read moreO'Reilly's down the street (the worker there wasn't much help and actually removed a cover piece from the engine area and gave up trying to put it back, leaving the truck worse than he found it). I met with Logan for a quote immediately after calling Friendly Auto, who was incredibly professional and kind enough to spend a minute putting the cover piece back in for me since I couldn't reach it. Logan gave me a quote, saying the timing could take anywhere from half hour to an hour due to different pieces needing to be removed to access the bulb area. We scheduled an appointment for the following day to get the bulbs replaced. The next day, Eric (manager) helped me get situated. With the service ending up being under a half hour of labor, he ended up reducing the cost of the service due to it being quicker than expected (which was honorable). You don't always see that kind of honesty in the auto service nowadays and it was greatly appreciated. We will definitely be back here and we're pleased with the service provided!