Make sure to cross check reviews with google before making a decision, because Natick Family Dental…read moreis great and I chose them because of all the wonderful reviews I read on google - and I am glad that I did. They are very communicative, responding quickly to emails and questions and are helpful with insurance issues. The hygienists are friendly and thorough. Dr. Bae does my exams and recommended a crown replacement based on what she saw on the X-rays. She was not pushy and patiently explained to me exactly what she was seeing on the X-ray. I decided to move ahead, and they pre-authorized with my insurance and gave me a pre-pay discount, so I knew exactly what I was going to need to pay. She was very patient and gentle throughout the procedure. So far so good with the new crown! The offices are clean, modern and well located with a parking lot just next door (and street parking in front) - however it is metered.

I was told by my dentist (not part of this practice) that I should consider having my wisdom teeth…read morepulled. I'm in my 50s and have no problems with my wisdom teeth other than a small cavity in the upper one. I went for a consult at Natich Family Dental and met Dr. Bhalla, their oral surgeon who recommended I have them all pulled. The experience was absolutely horrific. My expectation was either full sedation or at least gas. When I expressed that, I was told "well, this is how we do it." I was led to believe it would be "fine." It was NOT fine! Never should you do a procedure like that on an adult fully awake. I think I left in shock. Covered in sweat, shaking and white as a sheet. I will forever tell everyone I know not to have their wisdom teeth pulled as an adult and if they do, to go full sedation. I also called and sent pictures about a concern I had and Dr. Bhalla couldn't be bothered to call me back. I'm also mad at both my dentist and the surgeon for encouraging me to have them out at all. The top one had a cavity - that's what started it all. I ended up removing 3 perfectly healthy teeth and one that had a small cavity and really just needed a filling. If given all the info and if I could go back in time, I would NEVER have agreed to this course of action. It feels barbaric and like the whole thing was just to get money rather than taking care of patients.

A Treasure in the Suburbs…read more I believe that we should take advantage of the rich resources where we live - and because Boston is known for its fine culture, outstanding universities, state of the art medical facilities and innovative dental procedures, I have always opted for doctors and dentists (and shopping excursions!) in the city. That changed when a Boston dentist referred me to Dr. Mario Gatti. I learned the hard way that a general dentist is not the one to go for a crown or implants because it is not something he does all day and does not have the extra training needed to become Board Certified. I was also told that Dr. Gatti specialized in implants as well so I decided to give it a shot. I called Dr. Gatti, at his office in Natick, Chang Dental Group and scheduled an appointment. From the moment I met Dr. Gatti, he made me feel extremely comfortable as he patiently listened to my complex dental history. He thoroughly discussed the various options he felt were appropriate and after much time and consideration, he suggested that I should go home and think about the options he had presented to me and he would put together a treatment plan that he felt would best meet my needs. He allowed me to take a deep breath and never put any pressure on me to make a decision. He also gave me his cell phone number and told me to get in touch with him at any time if I had additional questions or concerns as there was much information to digest. This in and of itself spoke volumes about his integrity and concern. I had brought my daughter with me as a second set of ears and he welcomed her questions and concerns. His professional demeanor was quite impressive as were the credentials on his wall. Board Certified Prosthodontist, Oral Surgeon, and Implant Specialist all wrapped up in one, plus the convenience of being in the suburbs and not having to drive back and forth to Boston gave me a lot to think about. We scheduled another appointment and I did take him up on his offer to address any concerns before that appointment. I can tell you that Dr. Gatti has a brilliant mind, hands of gold and a compassionate heart. His gentle technique and expertise in prosthodontics, surgical procedures and implants are second to none! His assistant, Pam, is an added bonus! I whole heartedly recommend Dr. Gatti and am so thrilled that I found him!

Jenny tries hard to make as much money as possible. She will post comments that are totally false…read moreto make it appear the Chang group runs a good practice. Frankly I personally believe they are very expensive and are not capable of explaining if you are in network or not. As it turns out some sentiment be in network and some are not since they use a wide variety of dentists. Stay away.

Dr P and her staff are amazing! I'm not a huge fan of the dentist and she made me feel so…read morecomfortable. I had to get some fillings on my front teeth and they eased my fears by telling me step by step what was happening. I got my teeth cleaned last week too and the hygienist was very gentle. I would highly recommend this office for cosmetic dentistry and for cleanings too.

It is rare to meet someone like Christina. She has a total dedication to her patients and…read morecontinually provides excellent dentistry in a caring and gentle manner. And her staff is awesome. Highly recommended!! Dr. Mayer Levitt

Had a pleasant experience at Soap Dental. Easy to access and close to downtown. Staff were super…read morenice and cleaning was the best I have had in years. If you are looking for a good thorough cleaning come here!

After years of not going to see a dentist, I came across Soap Dental and Dr Cheng. The office was…read morelocated in a great area with lots of parking. Inside is so nice and clean. Dr Bob Cheng made it so simple and easy during my visit that I wish I had known him sooner. I brought my toddler to see him too and she was shy at first but felt comfortable enough to let him brush her teeth. Dr Cheng explained every process and every instrument used which was nice and comforting.

I was going to Aspen Dental for about 5 years. Every other 6 months there was a new dentist who…read morefound something wrong with the tooth or the tooth near that had to be addressed. They filled a tooth then about 6 months later was told the took was cracked. Many other problems. Do not recommend. The hygienist was very good.

I went there to get my tooth extracted, and honestly, the experience was better than I expected…read more The dentist was really gentle and explained everything clearly before starting. I was super nervous at first, but they made me feel comfortable. The procedure itself was quick, and I barely felt anything. If you're looking for a place that's patient and reassuring, I'd definitely recommend them.

Dr. MacDonald is an excellent dentist. No wait in his office, he's friendly, he doesn't upsell…read moreprocedures that you don't really need, and his technicians give an excellent and gentle cleaning. He takes Delta Dental and HMO Blue dental.

I have been coming to this dental practice for approx. 20 years (all the way back from when Dr…read more Bornstein used to own the practice). Approximately 1-2 years ago they started placing very strong air fresheners in the waiting area which subsequently wafted throughout the whole practice into the examination rooms (no doors). I have sensitivity to air fresheners and fragrances (even so called "natural ones") and every time I would come in here for an appointment I would get terrible headaches, nausea, itchy nose and throat. These air fresheners are extremely toxic (just do a search on the web or go to the American Lung Association's website: www.lung.org). When I requested that the doctor remove these air fresheners from the waiting room because of my health concerns (backed up by evidence) he refused. Dr. M did offer to walk me into the office through the back entrance to the (to avoid the waiting area), but given that there are no doors on these exam rooms & the air fresheners are so strong- the smell permeated the entire practice (so it was a futile gesture). Given the above situation I was facing, I knew I was going to have to leave Dr. M's practice after 20 years and go through the hassle of finding a new dentist (the only option I had because I was continually getting sick when I came here). When I finally found another practice nearby, the new practice only wanted my most recent bitewing x-rays emailed to them (not my entire chart). When I requested that Dr. M's office email over only my most recent bitewing X-rays, they kept insisting that I pay a $25 fee. Just to send one email with a few pics attached? I felt this fee was an obvious money-grab when the only reason I'm looking for a new dentist in the first place is because Dr. M would rather have the office smell "springtime fresh" (using phony & toxic chemicals) rather than concerning himself with the health & welfare of both his employees and patients -which should be any doctors first and foremost priority. After repeated emails (3) and stressful phone calls (2), the office ultimately did email my X-rays over to the new practice. However, I was (am) very disappointed that this practice treats their patients this way after years of loyal patronage (never owing them a dime in overdue bills). Shocked really. I will now only patronize doctors who put my health first (not aesthetics & pretty smelling waiting rooms).

Best dentist I've ever been to. Mikayla is the best hygienist I've EVER had, and truly a wonderful…read moreperson to to have help you. Dr. Novak is such a sweetie, and has always done her best to make sure that my teeth are healthy and look right. She gave me 6 Veneers on my front teeth to correct my peg teeth, and I never thought I would ever smile confidently in my life until I got them. I've had multiple fillings and cleanings, and my sister has had many root canals with them, and my dad getting almost every dental procedure possible from them. The receptionist, Lisa, is incredibly accommodating and tries her best to get you the attention and help you need, especially when dealing with insurance companies. The office itself is quaint and comforting. I've been to some terrible dentists in my life, and I'm honestly terrified of what to do if Dr. Novak ever retires!!

The doctor is a fraud and I only realized this until after getting a botched (and probably…read moreunecessary) filling. The first time she did the filling, she recommended I needed it. So I did it and after that-- I never stopped feeling discomfort and pain. When I went back for a cleaning I reported my tooth was still hurting and was scheduled to re do that filling. After the second time, I felt even more pain and realized the filling was not done properly and the filling chipped off. I went back a THIRD time-- explained that there seems to be something chipped and was told she saw an infection in the x-ray and that I needed a root canal (not covered by insurance)... I couldn't believe it. So, I went to AN ENDODONTIST-- paid out of pocket and was told that based on a thorough evaluation and x-rays, I did not need a root canal. I then went to another dentist and they too said, "there is no infection". Please get a second opinion before you agree to anything this doctor recommends. Two stars--- because the Dental Hygenist that cleaned my teeth was EXCELLENT!

This pains me to do this as a customer of 15 years at this practice but this is NOT the same…read morepractice I came into. Dr. Putt has been spending too much time on the golf course (at least that is the explanation by the technicians to why I have not seen him the last 5 years). The front desk now is incredibly rude and condescending. If you don't have the right insurance, get out, if you have a question, we don't have time for this. The last hygenist I saw was yelling at me the entire time, and telling me all about how much her life sucks. The hygenist I saw for many years who was amazing left the practice unfortunately. And when I first joined they were willing to work with me on a dental plan that works for me. Now it is aggressive treatment and pressure sells that requires X-rays every 6 months and deep cleanings. If you don't like it, I was told by the front desk to GET OUT. Ok you got your wish, good riddance.

Do yourself a favor and switch dentists before making your next appointment. My entire family has…read morebeen clients of Wayland Dental for over a decade, and they are NOT the same practice. I just took a new job and have to move out of state. I was overdue for an appointment and worked with the team to squeeze in before my move. They have a new receptionist team that is incapable of running this business. They rescheduled and kept playing musical chairs with their clients appointments trying to move them around. I just went in for my appointment finally, a few days before my move- for them to tell me they do not take BCBS anymore and would charge me $450 for the appointment. When asked why I wasn't notified of this , they claim they had Delta Dental on file for me. (Later when I called back- I told them my appointment in December with BCBS and they confirmed that is who they billed out.) For months I've received emails from them telling me I was due for an appointment and to call and schedule. NOTHING about no longer accepting BCBS. I left the office so upset and called back to speak with the supervisor, Crystal. She was just as incompetent as her team. She said "if it was that big of a deal, they would have billed out to BCBS and had me mail them the check..." when I clarified that she meant bill, she corrected and said check. She wanted me to pay my insurance for seeing them out of network, and then wanted me to pay THEM whatever portion of my appointment that insurance would cover... wow they truly care about the customer... I requested a call back from Dr. Putt and plan on telling him what a disaster his team has become. When it was him and his one front desk receptionist, they might have been short handed- but they were good and actually cared and had their sh*t more together than they do now. Now I have wasted time making appointments, going to an appointment I had to leave, talking to them, crying in my car, and writing this post- all to be moving out of state with a new job, stressed as can be, and overdue for a dental appointment (after getting completely screwed over by the practice my family and I have given business to for over a decade.) I am beyond upset, and cannot advise others more to find a different dentist- this is NOT the same practice that it used to be.

Excellent hygienist! I'd go back for a cleaning any day, and I have dental phobia (so this says a…read morelot)!

Dr. Kaddis, and everyone on his staff is literally the nicest and most professional group I've ever…read morehad jam their fingers and hands into my mouth ;) Seriously though, they are great and I couldn't recommend them more highly! They are the best.

WARNING! DO NOT BRING YOUR BUSINESS HERE! This practice does…read morenot value loyal patients. My family had been going to this office for over two years. We were recently charged a cancellation fee for my 6-year-old daughter's appointment, and even after explaining that the conflict arose because the appointment was scheduled before the public school calendar was released, the office refused to offer a courtesy waiver. To be clear: I had already accepted responsibility for a prior cancellation fee connected to another appointment. This second situation was entirely reasonable and called for compromise. Their decision not to extend a simple waiver demonstrated that they prioritize a $25 fee over the well-being and loyalty of their regular clients. That lack of flexibility and customer care makes it clear where their values lie. My family will be taking our business elsewhere and I would strongly advise others to do the same.

Since YELP does not allow you to remove your review, the best I can do is update and change my…read moreexperience with Gentle Dental. Dr. Patel was wonderful in resolving all my recent issues with Gentle Dental. She is a doctor with integrity and fairness. She went out of her way to resolve my issues. Same with Dr. Goldberg. I am so happy I can continue using Gentle Dental, Natick as my go-to dentist. The staff are warm and helpful as well. Thank you, Dr. Patel and Dr.Goldberg.