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    Roberson Motors

    2.8 (83 reviews)
    Closed 11:00 am - 5:00 pm
    Updated 2 months ago

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    The most dishonest shop with the worst customer service in the US. GOING TO MAKE A LONG STORY SHORT the body shop changed my radiator, while doing so pulled my lines to my ac, at the condencer, spraying freon everywhere. Then it went to the service department for an oil change and to be test for an oil leak, for the engine recall I got the jeep back that night, and nobody said anything. Picked up the fob from sales. The ac had no freon it was all sprayed out. Drove 3.5 hours the next day, figuring it should be OK. Thought i herd a hiss from under the dash​. After about an hour, I started getting sick. Thought there was a funny smell and I started getting sicker, finding it hard to breath and got a giant headache. I'm thankful the engine started to overheat and I drove it home, or I would have tried to push through. When freon gets to 65 degrees it boils, which caused most of it to vaporize. Got home and found the freon everywhere, pictures included. In case your wondering how much freon I was exposed to I have a picture of the new cabin filter I just installed before I took it in, next to another new one I had to change it with. They have called me a liar, saying it wasn't working when I brought it in, also tried to tell me it was an engine oil leak ... no leak per their test. They tested my ac system and it held a vacuum proving it didn't leak, but changed my ac components anyway, charging me $1955 I've had to call my Dr and they connected me to poison control and was told I have symptoms of freon poisoning. I also had a cold that exasperated to pneumonia from freon exposure that I've been sick with since I drove it

    Truck

    Absolute pleasure working with Nate, Hayden, Maggie and the rest of the Roberson team. Glad I bought a truck from a local family owned company!

    Marty D.

    Mark Whittington in Sales made this one of the best car purchasing experiences ever. Test drive, trade in appraisal, and paperwork in and out in just under 2 hours. And with a new 2020 Jeep Compass 4x4. Thank you Mark and I look forward to a long relationship with Roberson Jeep.

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    Ask the Community - Roberson Motors

    Review Highlights - Roberson Motors

    We have been going to Roberson for several years and still drive the Jeep that Maggie helped us with too.

    Mentioned in 6 reviews

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    Auto Outlet

    Auto Outlet

    3.4
    (19 reviews)

    Drove 6 hours from Washington to buy a car from them last month. Great communication and fair…read moreprice upfront. They were able to finance me even being out of state and the vehicle being older. Worst part of the experience was the salesman, I had been communicating with, did not show up the day we had planned to meet AND had misquoted my APR. BUT they made it right by lowering the price to make up for the difference. When the salesman was a no show, Allen (a different salesperson) was quick, courteous, professional and zero pressure to buy extras. Thanks for the great experience!

    my used my last of my saving yesterday to purchase a car big enough for me and all my kids. I have…read more4 kids and 1 on the way so safety is very important to me. the salesman was told this all and that I didn't want to buy something that was going to break down when I got home. because I'm using all my money. he assured me the van was great no accidents no reports been maintained by the state. I test drove it and it drove great. I ended up purchasing it straight out cash because I didn't want payments but I don't have enough to get any type of warranut they only offered me one for 3 months that was 250 and I didn't hav anymore money after buying the van. he knew I had to drive back 40 min home with kids so for that fact knowing what was wrong with the car is so beyond shady to me. Like are you a dad? How would u feel if that was your kids and mother of your kids you should be ahead of yourself . I get home It drive great the whole way I put it in park after turning into my parking spot and a light comes on that says EPS BAS and I was like hmm that's strange I'm a girl so I didn't even know what that meant. I turn the car off and turn it back on to see if it and t away and the car would no go it of gear. Now it's stuck in park with that light on my dash and I litterally drive it for 30 min before not being able to use it after paying 5200 cash for this van. I have never felt so ashamed and scammed in my life. I'm a single mother and bow I have no way to work I have no money for a car and I have a car I can't fix that I just bought. I'm so sad and I hope people are bangle to see the lot for who they are so they don't get scammed. I would hate for another person to feel how I'm feeling right now. I hope karma finds its way to them because I'm just out of luck and there's nothing I can do about it.

    Capitol Toyota

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    2.7
    (227 reviews)

    I had a fantastic experience with my recent new car purchase at Capitol Toyota. My sales contact…read moreBilly Hamill was always on point about taking my calls and questions, helping me reserve exactly the model I wanted, keeping me updated on the vehicle as it was in transit, and generally being an awesome person to interact with. Additionally, Jasmyn did a terrific job sourcing and coordinating the installation of the accessories I wanted for my vehicle in a timely fashion, and Carli was great to work with in the finance office, helping to make the paperwork quick and painless. Everyone did their part to make sure my new vehicle was in flawless shape and ready for me the day I arrived for pickup. Overall despite me being from out of town, the folks at Capitol Toyota went above and beyond to treat me right, they never put a foot wrong and there were no pushy sales tactics or shady nonsense. Whether you're local to Salem or out of state, Billy and the rest of the staff at Capitol Auto Group are hands down the people to see if you want a pleasant, hassle-free car buying experience! A+ all around!

    We bought a new Toyota today. our salesman, Billy, was extremely knowledgeable and transparent. I…read morecould tell he had years of experience (he later stated 18 years). I felt like he was there to actually help me instead of just making a sale. It was refreshing! I highly recommend going to see Billy if you are looking for a new car! I received absolutely NO PRESSURE to buy! I cannot recommend him enough!

    Custom Luxury Motors

    Custom Luxury Motors

    3.3
    (14 reviews)

    I found this place by Googling for used cars in my area. The website is fantastic and very user…read morefriendly. It is nothing like the typical dealers sites that just try to bait you and try and get you on their lot. It contains a lot of info about all the cars available including mileage, vin #'s and a ton of photos. I had it narrowed down to two cars before heading to the lot so it was the easiest auto transaction I've ever had. These are all used cars so of course you purchase as-is, but I did notice a couple of small things not working properly that I hadn't noticed or checked before driving off so I gave them a call. They said to stop by at my convenience and they'd take care of them. They did. When I need another vehicle I'll definatly start here first.

    If I could give them 0 stars I would.... didn't even have my truck a full year and the motor is…read moreblown... it had some sort of electrical problem and wasn't aware of it till after it blew. I wish I wouldn't have given them a second chance... Yes I did regular oil changes and everything. As far as I could tell up till it blew everything was fine but looking at it closer after words it looks like the oil pump went bad. And they wash every area they can get to heads up..... when after a week of owning it started showing signs of failed gaskets(ie rear pinion seal, front diff cover) I talked to them about it and they basically said that it's your problem now.... I'm soooo glad I asked them if they actually looked it over and fixed anything that needed fixed and they can sleep at night saying they did...

    Roberson Motors - car_dealers - Updated July 2026

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