When Cindy Clark was running the company, I never had any issues. If a problem came up, she handled it immediately. If she said she would call you back, she did. Since then, I've called multiple times and spoken with two different people--who honestly sounded like the same person. One told me his name was Jose, and I'm still waiting for a callback. I cancelled my service, but my bank's automatic payments continued for what appears to have been several billing cycles. This seems pretty straightforward: I have documentation showing the payments were made after cancellation, and a refund should be issued. To make matters worse, I recently received a text message claiming that I owe them $20.00. It's mind-blowing how difficult they are making what should be a very simple issue to resolve. Customer service used to be the reason I stayed with this company. Unfortunately, my recent experience has been the exact opposite. read more

I used this company for years and since some changes a few months ago, the service has gone downhill...like today, I got a notice that they cleaned the pool with partial photos...it was the same photos from before and guess what...I was home today when they said that they came....said they did, but no one showed...actually show up and do the pool cleaning read more

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I've used this company for many years with great service, response time, solutions, etc from the original owners however, recently the business was sold around 01/2026. New owners have converted to a corporate business model which is NOT working. The new owners are not local and do they even know what a pool is??? Poor communication, office personal is uninformed, unknowledgeable and slow to respond. I feel sorry for the original employees, many who are still there. I will keep it simple, I don't recommend this company. read more

Dominico was awesome fixing our pool heater. Where three other pool companies failed, he succeeded. He was determined to figure out the problem. He contacted four peers in the field including the Pentair representative. He was very pleasant to deal with and explained everything he was doing. Road Runner pools has a very good employee in Dominico. 5 Stars !!! Greg K. 3/3/26 read more

Awful customer service by Helman. They recently went through some kind of change in ownership and are now complete scam artists. Doubled their price and double billed. Blamed their new "Software" for the new accelerated billing date and refused to make it right despite being a customer for many years. Their pool "service" last about 10 minutes tops where they don't scrub the tile (though they claim to) or balance chemicals most of the time. Be careful going with these guys, because as Helman said, you'll be dispensable since they have 1500 accounts. read more

Poor service after the business sold about six months ago, stay away from this company. They are poorly managed and sell the customer services that are not needed...Jim read more

I am sorry to say that I will be looking for a new pool service company. I have used them for years but have had nothing but problems since the new ownership. they are very polite on the phone when you call but fail to follow up or even bother to show up. I have 2 pools they clean (if the guy even shows up to do the service). one is currently very green and the cleaner just skims the pool. does not vacuum completely or brush off the algae (that shouldn't be there if he was doing his job). I called 4 times today and no one showed to properly take care of the algae or the leaking pool pump at my other property. My appointment times are no shows and no call backs. pool cleaner, again if he bothers to show up, does not notify anyone that several pieces of equipment are leaking he just leaves does not report it. when I do find out and make an appointment no one shows up. I'm done. This new ownership is out of San Diego and clearly does not care about keeping their current customer, they did however raise their prices. read more

I can really recommend Roadrunner Pools. They do an excellent job with my pool. My service technician (Carlos) is personable, professional and always cleans and services my pool impeccably. When I've had issues with the Roadrunner personnel are immediately available to fix the issue - they've even come on the weekend to ensure my pool's problem is fixed. I can definitely recommend Roadrunner Pools. read more

Avoid at all costs. The technician is passive aggressive and can't answer a simple question. After speaking with a technician at Leslie's Pools it became apparent that Leslie's is much more professional than the tech at Roadrunner. I only gave them 2 stars because they came out same day to put an igniter in the heater that they forgot to do a couple of weeks earlier. read more

I am sooo happy since switching to Roadrunner Pools. They are always available for any concerns or questions. Most importantly, my pool has been clean EVERY time we use it! Quality and reliable pool service in the desert has been difficult for us to find, but Roadrunner has met our expectations and then some!! read more

I have called 3x, spoken to the manager at least 2x regarding an on going issue. I have asked to NOT HAVE THE HOTTUB CLEANED WITH A METAL BRUSH. The tines break off and we are stepping on them repeatedly. The other day I stepped on 5 pieces of metal lodged in my foot in the hot tub. This organization is so poorly run and disorganized. All talk no action, they suck and I highly recommend they are never to be used. Will find a new pool provider. DISGUSTED!!!!! read more

KEEP SEARCHING. Roadrunner Pool Service is the worst!!!! They take advantage of the elderly. LIES LIES LIES! They say they come to clean your pool, but they obviously don't. Our pool is green and they said they came. The pump wasn't running, which they said they had fixed. They refuse to answer our phone calls but will answer other numbers. This is the worst run business and most despicable customer service. Do yourself a favor and listen to all these bad reviews because they are out to steal your money without doing any work. Roadrunner Pools said they were here 12 hours before this photo was taken and said the pump was replaced and running and shocked the pool. And said that it takes time to clear up. However, we did it ourselves in 19 hours by fixing the pump, shocking it, and cleaning the pool ourselves. They are liars and thieves that have been pulling these stunt for over a year with the in laws who are in their 80s. DO NOT HIRE THESE JERKS. read more

Roadrunner Pools - Roadrunner Pools said they were here 12 hours before this photo was taken. They are liars! SHAME ON YOU ROADRUNNER POOLS! - Pool Cleaners Near Me - La Quinta, California

We went through 2 pool service companies that had poor service and then we found Roadrunner Pool! They are amazing! They always show up when they say they will and if your service day falls on a holiday they come the day before to make sure they don't miss a day! The pool cleaners are respectful and do an amazing job! The owner is so kind and very helpful! I recommend this company to everyone! Thank you Roadrunner! read more

Very reliable service over close to 2 years. Always easy to reach main office by phone.

I am new to the Coachella Valley and last year experienced my first Summer here. My brand new pool was 98F in the Summer. I contacted the original builder of the pool to see if a chiller could be added. He advised not without ripping out pavers, my waterfall and laying new pipe. Would have cost over $10k. This year, I Googled Glacier Chillers and Pentair authorized installers in the area. I came across ROADRUNNER POOLS. I called, spoke with Cindy Clark, the owner and explained what I would like to attempt to install a chiller. I immediately picked up on the fact that she is a professional on the phone. She is short, concise and not a friend to chit chat with. I can understand why some folks with poor reviews simply don't get her. She advised she would send her BEST tech over to view the site so she could make recommendations and possibly provide a proposal. The tech showed up as scheduled, looked at my equipment, took some measurements and explained to me exactly what they could do to accommodate my desire for a cool pool. It came down to adding a pad, moving my pool heater and turning it so had a narrower footprint, some digging, pipe cutting, adding actuators so everything is controlled from my phone and I agreed to the written proposal. One day later, the equipment was installed and my pool dropped from 89F to 80F. The chiller costs $0.63/day verses a heat pump which is slower and costs nearly $10/day to run. This is an excellent company. I reiterate, Cindy is a pro. She's not on the phone to chit chat, so please don't form a negative opinion based on a phone conversation. I am attaching a photo so you can verify for yourselves what a phenomenal job they did at my home! I neglected to mention that the cost was less than half what the original builder was proposing! read more

Roadrunner Pools - Equipment completely rearranged and repiped to accomodate new Glacier Chiller. Awesome job by Roadrunner Pools in just ONE DAY! - Pool Cleaners Near Me - La Quinta, California

Never thought I would have to contact the police on a pool company before but here we are. Absolute worst pool company in the desert. Cindy is the most condescending, rude, crappy person I've ever dealt with. Never seems to know anything but always has an answer on why things don't get done. Been asking for days now to have our keys returned and they are refusing. read more

Hired to clean and maintain pool and spa. Attendance was about 80%, without any notification whatsoever. Although scheduled for Tuesday & Friday, I never knew when or IF they would arrive. When I would contact them regarding missed services, they were unaware the cleaner hadn't come. I believe they use unlicensed subcontractors and do not work with responsible individuals. Rarely had the same cleaner. Rarely had uniformed cleaner with company truck. Attached photo shows my spa AFTER three weeks of asking them to resolve chemistry issue that developed under their supervision. The repair service is responsive and proficient. However, they sent me two invoices for a repair with different prices. Unfortunately, I paid the first which was higher than the second. They claimed I hadn't paid either. When I provided documentation, they refused to return the overpayment and stopped answering my requests. As mentioned by others, the owner Cindy is difficult to work with and apparently doesn't feel customer service requires honesty and respect. They should get out of the pool cleaning business and stick to their retail store and repair service. They clearly do not have the bandwidth to handle maintenance service. read more

Roadrunner Pools - Pool Cleaners Near Me - La Quinta, California

I paid them to install a pump and a salt water cell for my pool and all that went great. They said they can't give me warranty unless they serviced the pool. I hired them at a higher rate than what I was paying but for the warranty I thought should be worth it. It wasn't. The guy didn't know how to work a salt cell and he quickly converted back into chlorine by regulating with chemicals instead of adjusting the salt. I asked him about the cell and why it wasn't all green (green lights means salt level is good) he said it was too hot. In the winter he said it was too cold. I don't go swimming often so I didn't notice it wasn't salt water until covid hit and I had more time. That's when I noticed it was back to chlorine. The pool kept getting yellow and green so I finally (after 3 years) decided to cancel my services. I called the manager to let her know and she didn't even bat an eye. I asked her, "don't you want to know why I'm canceling?" She said no, people just whine and complain anyway, but if it helps you go ahead. It's obvios they don't care about their clients. Btw, my new pool guy came and said the chemical levels are SO bad it'll take a year to get them right unless I want to drain the pool. Horrible! read more

It's very surprising to see the mixed reviews for Roadrunner as we had a great experience with them. After having Maui Pools come out for a home warranty call, replace a part that did not need to be replaced and not fix the issue - we were told by Pentair that there was a problem with our pool heater and not their equipment. We decided to get a Pentair specialist to look at our equipment - went online and were referred to Roadrunner. The technician came out and not only fixed the issue, he also fixed incorrect wiring, got our pool light to work and talked me out of buying something we didn't need. We wouldn't hesitate to call them again if we had an issue with our equipment. read more

So wrong, I waited 7 day to get a response, to than get a reply by nasty lady Cindy Clark. We started on August 10, today is September 10th I still don't have the promised estimated. I guess they don't like to do business with wealthy gay guys. Do not use them! read more

I've used them for 32 years. Always on time and friendly. When I had a problem with anything they are usually out here the same day or the next day Very reliable and prices are reasonable. read more

I am very unhappy with Roadrunner Pools. I am a remote owner, I do not live in Palm Springs and I hired them to service our swimming pool paid one year in advance twice a week service. Neighbors and property manager told me they were there maybe twice a month. I received complaints from all my AirBnb guests about the pool not being cleaned properly and almost lost my listing on AirBnb because the pool was unsanitary and green. Everytime I called they had different excuse about the fact that the pool was not serviced at all. Last week I called the owner, emailed her, left messages and she was unresponsive. I am so glad she didn't answer me because I called another company to service the pool and they did an amazing job. read more

Roadrunner Pools - Pool Cleaners Near Me - La Quinta, California

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I hired them about 8 months ago and my pool has never looked worse! Cindy is rude and constantly makes excuses as to why, none of which are their fault. She said they take photos whenever they are at the house, but she has never been able to provide said photos. This is my vacation home so I don't visit that regularly. and they know it! I installed a camera to monitor my house two and a half months ago, and turns out that although they are supposed to clean twice per week, they come 2-3 times each month! But this is the last month, can't wait to pay my last outrageous bill and hire a professional instead. read more

Do not use this company! I bought a 7,000 dollar pool pump from them not even 3 months ago. I am now currently having my second issue with the pump. And my second issue with getting them out to the house to check what's going on! Both times I've called with an issue they want to charge me a $95 dollar fee to send someone out to check the work THEY did incorrect to begin with! It's infuriating. And now I am out of town and my jacuzzi is empty and water is spraying all over my yard and I can't get them to send a technician out. And the woman answering the phone over there is the worst and completely unhelpful. Don't use this company! read more

I'm forced to change my review from 5 stars down to 1. They were quick to install a brand new $7,000 pool system, but NOT quick to fix the multiple problems I've had since. The woman who deals with the customers, Cindy I think, is not easy to work with she's down right difficult in fact. I'd go elsewhere, SERIOUSLY read more

I must write this review in the hopes of preventing another person to have to deal with this company. This company just installed a new controller for our Pentair pool heater. They spent an entire day hooking everything up than a two minute tutorial and they were off. Well the pool never heated up or the spa to any reasonable temperature. Basically, it never worked and they refuse to come back to fix it. The owner Cindy is the rudest person I ever had the displeasure to deal with. Now I'll probably have to go to court to get any satisfaction. DO NOT MAKE MY MISTAKE. There are many reputable companies out there, stay away from these losers. read more

Terrible service. They started off good repairing stuff for the pool. Worked out good. They drained the pool and added new water. We pay to have the pool cleaned twice a week. The first week you could tell it was cleaned twice, looked great. Week 2, one visit we have video monitoring around the whole house. Third week nothing. We called Cindy, she promised us someone would be out Sunday or Monday because we have a huge outbreak of Algae and it has stained our pool! We never had that issue doing it ourselves. It's horrible and unusable. Sunday and Monday rolled by and of course the pool is dirty and green still. They have a key with access. I checked my cameras to see if anyone actually came and nothing. Not even a month and our pool is ruined and the service unreliable. Do NOT use this company, we have given them plenty of chances because nobody is perfect, but now it's just neglect. read more

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If you want your pool maintained properly don't bother with this company. They are inconsistent and don't do a good job. They've been maintaining my family's pool since at least 2015 and we have had to email the owner dozens of times asking them to clean the pool better, something isn't working, the technician hasn't shown up, etc. For the past 2 weeks we have spoken to the owner multiple times about the pool being green, requesting they fix it and she said her tech cleaned the pool. She sent the tech out again 4 days ago to clean the algae up after my husband spoke to her and the pool is still green. We had the water tested at Leslie's pool supplies and there is basically no chlorine in the pool per the results. How is that even possible when they were just here 4 days ago to clean up the pool? They were here the day after it rained and I asked the tech to add salt to the pool since had rained the day before. Today we spent over $500 on chemicals and supplies to clean up the algae and balance the water ourselves since this company won't do it. read more

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I sent a letter of full explantion to the owner. Today I received my letter back unopened. This seems to show an arrogant attitude to me. The letter notes that this company is a state licensed contractor and is required under state law to have a written contract for any repair over $500. They seek $850 with no itemized bill and no written contract. Moreover, under California law you cannot remove anything from the residence of people over 65 without a written contract. None was offered by them and there was no writing. Sending someone back their own letter unopened is pretty fair example of the methods this company and the Pool Store next to Stater Bros on Hwy 11 in La Quinta are trying to pull off. Any responsible small business should listen to complaints. They do not want to. I am contesting their charges with my credit card. I think they will have to listen then. read more

If I could rate Roadrunner pools a 0, I would. I am a rental owner who has been employing Roadrunner for years and have had many complaints from tenants that the pool service I use is not coming to clean. When I contact Cindy she is nothing but argumentative and defensive, making excuses and basically telling me, oh well! Her techs send pictures and it looks clean to her. Today was it! I am personally at my rental home and have been here on my 2 service days. Tuesday, no one arrived to clean and Friday the tech arrived, parked in my driveway and took a NAP! I had to go wake him up and ask him to come clean my pool. Of course I immediately phoned Cindy and once again she became defensive, telling me if I have a problem with her employees taking a break then I need to fight California law. What kind of customer service is this? Needless to say, I fired them on the spot! It was clear to me that all the complaints my tenants had were VALID! read more

I had road runner pools install a new salt cell in my pool in April 2001 the invoice says it had a 4 year manufacturer warranty. July 2022 The cell has gone bad and I called them about it and they tell me they do not warrant the Brand of salt cell they installed. That I had to call the manufacturer they sent me a link to dealers who could test the cell but nothing within 50 miles closest was 79 miles away. and they do not service my area. So I either drive the 160 mile round trip with no guarantee that it can be tested and or replace while I wait. So thank you Road runner for not standing behind the products you installed. Never again will use their service or their store. read more

Am an out of town owner. I paid for twice weekly cleaning and maintenance. The only thing they were good at was promptly billing me. When I returned for the season there was no salt reading at all....salt is supposed to be included in service. They never checked the baskets for cleaning or repair....they were so broken that the plastic pieces seized up the motor. The bubbler line to the spa was broken.... huge amounts of calcium had built up. So far $700.00 in repairs. The owner never returns calls. Thank goodness I have a numeric lock on my gate.... I changed the code and hired a new service.... They got a 2 star because they are very good at billing on time ;-/ read more

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We hired Road Runner to fix a leak around our skimmer. We also asked them (while the pool was drained) to acid wash the Pebble Tec surface, and clean the mineral deposits from the tile. They were out right away, and did a fantastic job. We had been having problems with our old pool cleaner, who cleaned the pool but left the pool deck very dirty. So now we've switched to Roadrunner Pools for our cleanings, and we have both a clean pool and a clean deck. I've been impressed with all of the workers who were here. A good company. read more

We paid $1800 dollar to install a pump and it is not working as expected as it was just installed a few weeks ago. Leak started and their owner didn't want to fix it as it is part of the installation process; Union in front of the pump should've been eliminated as part of the installation process but it was not according to my pool maintenance guy. Very unfortunate. Horrible service! read more

They did an awesome job on cleaning up my dilapidated pool and installing all new equipments. Couldn't be happier with the results. Highly recommended. read more

Roadrunner pool staff completed a refurbishment of my homes pool. All new Pentair equipment, pebbletec finish and new tile. Their work crews were efficient, friendly, and on time with the entire project. Roadrunner pools has top of the line equipment and service at fair and competitive prices. Cindy is all business and she is honest, fair and doesn't promise anything they can't deliver. I would recommend Roadrunner pools anytime anywhere. read more

Our pool looks beautiful again. Sparkling clear blue water. Tile without mineral deposits. Purple chemical stains gone too. The pool looks like it did when it was brand new. I could not be happier. Roadrunner did a fantastic job. read more

Roadrunner Pools - These are the miracle workers from Roadrunner. - Pool Cleaners Near Me - La Quinta, California

Receive service twice a week and any time there is an issue needing immediate service (water boatmen, pool heater)l, etc.) she is able to respond and someone out within 24 hrs. I have found Cindy responsive and helpful each time and would absolutely recommend her to my friends and family. read more

Their first technician told me the problem with our spa was caused by the nozzles and all of them should be replaced. I asked him how sure he was about that and he replied, "100 percent." The tech took the old nozzles with him and they ordered replacement nozzles. A second technician installed the new nozzles. It did not solve the problem. This technician told me the spa plumbing had to be checked for a clog and they would need to dig into the ground at a cost of "$200 up." A few minutes later, he called his "boss" who said the problem was the spa pump. Two technicians and their "boss" each had different a different opinion as to how to repair the problem. The second technician told me he would write his "report" and Cindy from the office would be calling me later that day or the next day to discuss options. I have not heard from anyone at this company since then. read more

I was referred to Roadrunner Pools by a local nursery I contacted because a fountain at our home needed maintenance and a minor repair and they also do that type of work. I contacted them on a Friday and we scheduled an appointment for 9 a.m. the following Tuesday. The basic service call was quoted at $95, with further cost based on the assessment by the technician of what was required. Expensive, but I agreed to it primarily because the repair item was a leak and I wanted it fixed. Nobody arrived at 9 on Tuesday. I called at 9:30 and left a message asking about the status of our appointment. Nobody called back and it's now three days later and I still have not heard from them. This is a pretty poor way to run a business, in my opinion. If they had a scheduling issue, they could have called and they also should have returned my telephone call. It's common courtesy, a concept apparently foreign to Roadrunner. From other reviews, it appears my experience is not unique. Stay away. read more