My nail tech Richelle relocated to this salon. I was expecting the typical walk in and overwhelmed with chairs and waiting people. To my surprise, I was greeted with a bottle of water and sat in the waiting area. The mani and pedi areas are separated which allows for a conversation level with your tech or friends. I also noticed they keep cleaning logs and have everything labeled for clean or dirty. This impressed me because other salons dont keep their equipment sanitized. All the staff was super nice and the facility is not crowded or cluttered. This is definitely a salon I'll be returning to. read more

Newly remodeled and lovely. So clean and professional. I get a mani/pedi from Kim. She's super sweet and does a great job!

It's so disappointing when you have to update a review from exceptional to 'meh', but that is exactly what has happened with this salon. The previous owner had a good thing going (Dena, Pacific Nails). It was lovely, clean, relaxing, and full of talented and friendly faces who clearly enjoyed working together and took pride in the place as a team. Whether you walked in or had an appointment, everyone greeted you. It was extremely rare to not be seen. This salon was sold in...fall? of 2022 (it is now Roadrunner Beauty), and those friendly faces have finally started to move on one-by-one with the arrival of the new year. It feels like only a matter of time before there is full turnover, including their clients. What used to be a reliable calm space with classic relaxing spa music has now become the equivalent of Facebook advertisements vomiting all over a salon to the sound of outrageously loud bro-country. No joke, I had my nails done to HONKY TONK BADONKADONK the last time I was there. On such a high volume that I could not hear my nail tech. And the only reason I've been seen, is I make an appointment personally with my favorite tech. I can't tell you how many people I've watched turned away or had their appointments they made with the new staff be wrong. The new owner has removed almost every décor item in the place and replaced it with an advertisement for a quick-fix medical procedure. Advertisements run on the televisions, and are shoved on standing posters between almost every piece of furniture. The atmosphere is almost as abrasive as the teen daughter of the owner that now runs the front desk most days. I've never seen someone struggle to answer a phone or greet people as much as this young woman does. She clearly doesn't want to be there, and she'll make you not want to be there either. Even when set up beautifully by a nail tech to upsell the services they've plastered around the place, I watched her scowl while yelling at the tech, "Oh my god it's on the website just tell her to look at it there." Nearly 5 minutes later she realized the person he was referring to was sitting in front of him, because she bothered to look up from her phone. Needless to say that customer was no longer interested in speaking with her when she ran over to not actually apologize. Also, this is why none of the staff respects her. She's a brat. If you've had the displeasure of being in the salon at the same time as the new owner, you'll see that the apple doesn't fall far from the tree. The very first time I saw her in her new salon she was "holding court" with her entourage around her loudly speaking about how her new employees had better impress her. Apparently she didn't realize that she was making an impression herself, and it was quite poor. If you're a long time customer, I recommend you get your favorite techs contact information for when they leave to work somewhere nicer. If you've never been here before - I recommend you try a different place. The new staff isn't going to answer the phone if you call anyway. They either can't hear it ringing over Luke Combs singing about slapping asses, or don't care. Maybe both. read more

Beware and do not go to this dynasty spa or roadrunner Nails. I got a service done and they did something traumatic to me and try to make it up now they are saying I can no longer go into the spa to get my nails done. unbelievable how businesses can run beware of this place if they do anything wrong they'll turn it back on you do not go here for any services. Very very unhappy customer read more

Do not recommend gel manicures from here. Very rushed work and completely tore up my natural nails.

I absolutely love Robe! He always takes his time and always makes sure my nails are just how I want them! I always give him inspiration pictures and he goes above and beyond to make sure they look amazing! He is the best! read more

Roadrunner Nails Skin & Spa - Done by Robe! He did exactly what I asked and made them look even better than the reference photo! Love them!! - Nail Salons Near Me - Albuquerque, New Mexico

Have gone here for 10+ years. Recently the "medical spa" additions (new owners' expansion) have been completely overtaking most of the pedi chairs and there's lots of chaos and noise. The rooms now being renovated for treatment areas will reduce the nail areas of the shop. I am changing shops. Just not into all the pricey, iffy procedures offered. read more

tried to get an appt right before my sons wedding.. the venue ffor the henna party called and they needed me to come in to bring in some stuff. I'm set up the venue. I had to change my appointment to the next day at 9 AM my wife my daughter wanted to come with me so I called the spa again and asked them if there's an appointment for two so they moved it to that same day in the afternoon at two then out of nowhere the technician( Vivian) calls me and says that she cannot do my nails at 2. She can do me at four and do I think that she's just sitting there doing nothing? she was extremely rude. spoke to manager who apologized and said that she will put me with someone else but had no that openings that day! would not recommend and would never go there read more

Top notch establishment! Great new amenities and lots of services. Everything is brand new and feels so clean. Go get a mani/pedi and maybe a dip in the cold plunge or some red light therapy. I suggest an appointment but well worth calling a head. All around A++ read more

Terrible work. Hell buildup fell off in a week. I do not recommend this place to anyone

Wow! The absolute best nail experience we have ever had. My daughter and I were treated royally and our nails have never looked better. My daughter's nail expert was Mike and I had his beautiful wife Dena. Who by the way - should win nail artist of the century. Sweet sweet people as well as very talented at their craft (See my daughter's little bee and dipped nails). We have become instant loyal customers due to the treatment and results we received. Thank you with all of our hearts, Mike and Dena! read more

Roadrunner Nails Skin & Spa - Nail Salons Near Me - Albuquerque, New Mexico

So disappointing, I've been going to this nail salon for a few years now and ever since the new owners have taken over it's gone down hill. It was always nice because they had a wall separating the pedis from the manis and it would be quiet and relaxing. Now they've removed the wall to add more rooms for their med spa part. However, what frustrates me the most is the lack in price transparency and over booking. Every time I go the price is different for the same service or lack of service. Nothing fancy costs the same amount as the more expensive pedicure and prices are not posted, I honestly believe they make it up as they go along. In addition, overbooking, you make an appointment, but I can never get in on time or someone made a special appointment through the person and not going through the salon. Nothing special about this nail salon just liked to go because it was close to where I work and live. Now it makes sense why Ive been hearing coworkers and friends tell me why they won't go back. read more

If I could do negative stars I would give it a negative 3 for acrylic nails and a 4 for a delux pedicure. I went in to do a pedi and get acrylic nails. The pedi was super nice and relaxing, but the massage chair did not work well. It's the cleanest nail salon which is a plus and I would consider going back just for the pedi. The acrylic nails were the worst experience I've had in my life getting them... The guy messed up 3 times and would sand them down and take them off over and over again. It got to a point where I asked him to stop and just take them off so I could leave. He sanded my nails so much that it started burning and now my nails are so frail that they are bending and breaking. After 3 hours of being there I left with a pedi, burnt, frail, and no acrylic finger nails. And they still charged me full price. Beware! And my daughters nails were a totally different color then what she wanted read more

They started my pedi until their appt showed up and left. Then someone else finished my pedi and left me with foil on nails and left for her appt who shoes up. Almost left after waiting for 30 minutes in between and they told me to have a seat for another 10-15 minutes! Finally a lady worked on my nails. Was there for 3 hours! They say they take walkins but beware of what I went through. They shouldn't start on you anticipating someone else to arrive. They also will set you to soak and the take up to 30 minutes to get started on you. So if you have other plans also beware! I won't go back, also overpriced for no reason. Service is bad so why Pat more? I've given them several chances so bad on me for continuing to go back. read more

The only reason I'm giving this nail salon 2 stars instead of 1 is because it's a gorgeous nail salon. Ya know what, I can't. It was just awful. 1 star. However... For a short story, it was the most expensive manicure and pedicure I've ever had and the worst manicure and pedicure I've ever had! Long story... They upsold you without telling you they were up selling you. They spoke the least amount of English I've ever had with nail techs, so much so that they use that as a form of miscommunication for why the prices were so high. We were there for a bridal appointment with the bride and a couple of the bridesmaids. And as gorgeous as the place was, looked very bridal and fancy, it was nowhere near as expensive as it should have been! The brides nails were so expensive for an ombre set and a pedicure... But get this, the crappy pedicure was even more expensive than her gorgeous ombre acrylic set that she got. At first they weren't going to have any of us sit together, which baffled me! I mean, we were there as a group. The nail techs were not personable at all and were even rude about the fact that I just got a simple manicure and pedicure, and not a set of acrylics. Awful! Go somewhere else! read more

While out and about I had seen another person's nails that were very pretty and she told me they were done at Roadrunner Nails. I made an appointment a week in advance. When I arrived today they were short handed and only had two technicians and took 2 walk ins 5 minutes prior to my appointment time. As I was about to leave, another technician entered (she left her other nail salon to come help this one) so I stayed and she started my pedicure. The pedicure was good, but the entire facility smells horribly of sulfur/ sewage, and the smell never left. My technician and the other technicians chatted non stop, not paying much mind to the customers (myself included). Then I went to the tech's station and noticed the lack of overall cleanliness of the facility. The front desk associate, Ariel, spent the entire time I was there working on her hair, being on her phone, or visiting with her boyfriend (who I met on my way to the bathroom as he was sitting hidden in a walkway). She could have easily been cleaning - mopping, dusting, wiping down seats... something. My gel manicure is ok, but there is still a lot of polish on my skin. Needless to say, I won't be returning. read more

This has been the 3rd time i've gotten my nails done & I was recommended to come here because of the "amazing" work they do..Well nothing was "amazing" about my nails..I'm just getting into nails & i have never had them this long previous sets!! i told her short & they're longer than expected! i honestly do not think i will be coming back ever! What i asked for vs. what i got!don't get me wrong it's a nice beautiful place but the nails........ read more

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My sis and I are visiting Albuquerque and were looking for a nail place and ran across Pacific Salon. Great experience! The nail techs were super friendly, seemed to really enjoy what they do, and they catered to everything we requested. The massage felt good, LOVED the hot stone part, and we were very pleased with how our nails turned out! The place was clean and I witnessed them mopping the entire store with cleaner that smelled like pine needles. d(-_^) Would recommend giving them your business. read more

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Went there for the first time on Thursday. My friend made our appointment for 2 acrylic manicures and we were so disappointed with the end result. We paid $70 for half effort work. They were impatient with us picking nail colors, even though no one else was there! They also didn't have the color we picked, and instead of telling us, they tried making their own nail polish which ended up being terrible and clumpy! We went back the next day to get them fixed, they disregarded the fact that they did a terrible job and then continued to charge an extra $10 for them to fix their crappy job. Do not recommend. read more

I've been coming here since before the new people took over, they have continued too keep great service and always treat me amazing! I love coming here and will continue too always! The pedicures are always so perfect! read more

When I walked in I had 2 broken nails, and my dip polish had started chipping away on my hands. All I did was pick a color for my toes and was seated for my pedicure right away. As I was sitting there they started taking off my old dip powder. I showed a picture off of Pinterest of what I wanted for my hands on a new dip and it was done. Walked out 1.5 hours later with my fresh pedicure, and my hands so much better. Fixed both broken nails and the best dip work I have had. The people were professional, happy, and created a relaxing atmosphere where I almost fell asleep. I will definitely keep going back. read more

Roadrunner Nails Skin & Spa - Nail Salons Near Me - Albuquerque, New Mexico

Crazy about this salon... the best.. worth every penny and then some ! Complete class. The staff... Dena Is AMAZZZZZZING‼‼ Best mail tech ever... so accommodating and goes out of her way for her clients... customer service is definitely this salons number one priority... love this place. Very clean.. the pedicures are to die for!!! More than just a pedicure ... I suffer from fibromyalgia and it's truest helped me there with their attention to detail. Mike is awesome!! You need to go here! It's worth it!!!! Not just 5 stars.. but 20 stars!!! Best in NM...THANK YOU being so awesome read more

First time customer, a little bummed because yes my nails look cute, but not $65 cute. I'm baffled at how expensive this manicure was. My cuticles are covered in acrylic. I sat in the chair at 1:30pm and didn't leave till after 4:00pm. Nice staff and clean environment but WAY too overpriced for what I got. read more

Roadrunner Nails Skin & Spa - Acrylic nails - Nail Salons Near Me - Albuquerque, New Mexico

I go every 2 weeks for my nails. I personally only like Dina for my acrylics or gel nails and her husband for powder/gel dips. Pedicure s are good. They take walk in's but I would make an appointment. read more

Roadrunner Nails Skin & Spa - Mrs Deana is great! - Nail Salons Near Me - Albuquerque, New Mexico

I was welcomed by the staff and offered their assistance right away. Great customer service! I received eyelash extensions from Dena. She was very professional and experienced in putting them in. They don't bother me like most other places have done. It takes time to get it right and she definitely didn't rush, but took her time putting in each lash. I've had them for 2 weeks and they haven't fallen off. The material used on me was high quality. I would certainly come back and recommend family and friends. read more

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The service is okay and it's clean inside. However, the nail services are terrible. The gel polish costs around $20 and it only lasted for 2 days! All of the gel nail polish started to chip and fall off right away and they weren't very willing to fix it! Do not go here to get your nails done!!! This picture is taken 3 days after getting them done! read more

Roadrunner Nails Skin & Spa - Nail Salons Near Me - Albuquerque, New Mexico

If there was zero stars that's what I would give. I gave this nail salon a chance after calling around looking for hard gel; they were one of the few who offered it. I left with the thick hooves about 1/4 inch thick, which were lumpy and not one nail was shaped the same. I left with cuts from the drill. More than a waste of time and money, I've had to treat 4 fingers with open cuts. I came in with the perfect nails that were just grown out looking to keep the same shape and product I had been use too. However I left with unrecognizable hands that looked like I had attempted the job myself with no experience and paid over $50 for. I went to Luxury nails 4 days later upon referral and had them removed, it took 30 min just to remove the excessive product they were shocked at the lack of quality. read more

Terrible job on my nails and absolutely no customer service. The girl working on my nails wasn't even licensed!!! Here's what happened: My friend and I came in on a Monday afternoon for a manicure and possibly a pedicure if they weren't too busy. There were 5 customers in various stages of of treatment when we entered. Even though all the girls were busy with clients they told us to take a seat and that they would be with us right away. I knew this meant we were going to sit around for a while and settled in one of the manicure stations. The 3 or 4 'technicians' would work on one client and then move to the next. In the end I had 3 different people work on me. Eventually it was our turn. Or at least my friend's turn. I still had to wait another 10 minutes. I was getting impatient and took off my own nail polish while waiting. Finally when the girl started on me she kept jabbing my cuticle with her sharp metal tool. I told her it hurt and she was more careful. I noticed that the tools she used were not sterilized either. She would just open random drawers for whatever she needed and would drop the used tool back in without a thought. eeewww! When she started to apply the polish they did this weird thing where they would only do the pinky nail, tell you to put it under the light and then do the pinky on the other hand. They would alternate back and forth only doing one or two fingers at a time instead of the all of the nails on one hand. The nails looked terrible! They were uneven and bumpy and some had little bubbles. When I pointed this out to the girl she told me that the top coat would hide all of it. I told her that I have had my nails done and that a top coat wasn't going to do anything. Another girl came over and tried to fix the nails but ended up taking everything off. She was going to start all over again but I was done with them by this time. I got up and left. The second girl stopped me and told me I owed them $14 for the manicure. I asked what manicure? I took off my own polish and sat around for someone to jab me with shape metal objects! That's when I asked to see the license of the girls working on me. No one had one to show. If they are cutting corners by hiring unlicensed "technicians" I'm sure they are cutting corners in other places too. Unsanitary and Unprofessional. Never again! read more

I like this place. They are always friendly and usually fast. They do get busy and ask you to wait but those times are predictable. Anyone who hasn't waited at a nail salon is a very lucky soul. They have new chairs within the last few months which is nice. It's a family operation so get to know them. read more

This was my first visit and I was extremely pleased. My technician was Ken and I highly recommend him. He was polite, funny, and made the experience very pleasant. Yes, it's an Asian nail salon. If you have had bad experiences in the past in those sort of venues, I suggest trying here! Everything was clean. Everyone was nice. My friend and I had a great time together. My manicure wasn't fancy...but I had broken nails and hadn't had a manicure in awhile. Ken kept it clean and simple and that is exactly what I wanted. Give them a try!! read more

Roadrunner Nails Skin & Spa - My clean and simple manicure. I got precisely what I asked for! Thanks, Ken! - Nail Salons Near Me - Albuquerque, New Mexico

Beautiful salon but they do not honor appointment times. The last two times I've made an appointment and had to wait 35-55 minutes past my appointment. I will not be giving my money or time to this place anymore. read more

Moving to the mainland and needed a nail salon...bestie took me here for our Christmas girls date. Boy was i blown away by the quality! I got glitter gel manicure and the most luxurious pedicure ever! In love with this salon, mahalo! read more

Roadrunner Nails Skin & Spa - Nail Salons Near Me - Albuquerque, New Mexico

Super pricy pedicures... I wouldn't of even mind it so much but they don't tell you that it's extra for glitter and it's extra for gel and not just a few dollars! Just be honest about prices read more

Love this salon ! Clean and sanitary environment ! Had the best mani / pedi by Dena she is professional and knows her stuff. Am scheduled to do Microblade of my eyebrows. It's a one stop shop read more

I have been coming to Pacific Salon for over 5 years and I love everything about it. It is clean, inviting, and they are so easy to work with. Dina does my nails and Min does my toes. I cannot say enough good stuff about this nail salon. read more

Roadrunner Nails Skin & Spa - Dina does amazing work! I have been going to Pacific Salon for over five years and I love it. - Nail Salons Near Me - Albuquerque, New Mexico

Been going there for a few years. As time sent on, new nail techs were a revolving door, but with each one, they kept getting ruder and ruder. I continued going (I know my own fault) My last and final straw was when a new nail tech did a full set on me, and it wasn't the amateur job he did but the absolute cattiness when I insisted on soaking them off. I was already annoyed since I was taken almost 45 min later. But honestly, the nail direction wasn't even straight and instead of curving down, they curved up!! But as I said the final straw was the owner Dinas reaction. She told him to soak them all off YET began talking about me. Yes it was in a foreign language but everyone of them looking at me with disgust on their faces. After all my business, along with my family, I absolutely didn't let them do another set on me and that will be my last time I will ever step foot in there nor recommend them to any stranger! Do yourself a favor, if you wanna be treated like shit I'm sure you can find a better place than this! Yes they're in a new building and it's rather nice but honestly what a waste, they need to learn how to treat people with more respect. And hire more experienced nail techs with better attitudes. read more

I am a younger female, came in about a week ago, i paid 70 dollars for my nails +15 tip. my nails are honestly just horrible quality, my lady walked away twice during my service for a total of 30 minutes. first time I got my nails done in 2 years , very disappointing read more

I remember a girl from work said she came here so I decided I would give it a shot, previous nail salons that I have been too the staff has been very rude, but here I was so impressed with the quality of service! Everyone was so nice and they did an amazing job. They were accommodating and gave me exactly what I wanted! This was my first time here and I will definitely be coming back! read more

Roadrunner Nails Skin & Spa - Regular gel polish! I loved the turn out and my hands felt great after! - Nail Salons Near Me - Albuquerque, New Mexico

So let me start by saying I usually ignore reviews because a lot of the times they seem unfair, I have worked in the customer service field for many years and some times there's just review trolls, or very unsatisfied people with life in general so they make others life impossible. With that said, I would suggest not coming to this place. I found it on a google search after work and since I was in need of some pampering with 1.5hour wait before I got home I went in with mindset to get a mani pedi. I had to divide it since the pedicure took forever. My first tech was super nice and accommodating, she did a wonderful job on my feet and they were really bad so I'm not giving them bad remarks based on time cause my feet needed that and more to get them looking like human feet again. The price however is nuts! I paid 76 with tax and gratuity included for just a pedi it's a ridiculous price but I did get all the bells and whistles they had to offer. On my second visit however it was a total nightmare, I didn't get the same tech which is my bad for not scheduling an appointment, the tech I got on my second visit kept insisting I get a design I did not want and everything I asked for she could not do, I finally caved and just asked if she could at least do the same design on my toes with Gel (which is an additional 25 btw) she removed the polish hundreds of times and painted everywhere, the job was really sloppy, not only that I got excessive time under the lamp since she would make me put my hand in every time she applied polish to ONE nail, after a painful almost 2 hours for a gel manicure I get home and the gel wasn't even done right, I end up paying 43 for a gel manicure and it lasted hours. I was so disappointed and quite frankly very upset. Never going here again, like EVER, just beware. read more

Roadrunner Nails Skin & Spa - Nail Salons Near Me - Albuquerque, New Mexico

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I've been to this salon before when Shalena used to work there and it was wonderful then. Sadly, she quit and I moved to another state. But yesterday, being back in town for a week, I took my sister there for her birthday nails by Dina. She rushed her through and cut up 6 of her nails and she hated them and was in pain after. I wasn't going to write this review in the first place because I thought maybe they were having an off day but then something else happened. I was getting a pedicure and gave my card to the man who did my toes. I said to charge my card while I was letting my toes dry and I didn't watch him do it (which was stupid, I know). Today, I got a call from my bank saying someone tried to spend $80 on my card at Smiths on Yale Ave and they were calling to confirm it was me. It wasn't. And the only time I have used my card since being back to Albuquerque, was at this salon. So, they stole my card information and tried to spend money using my card numbers. Now I don't know who did it, but either way, my card information should not have been recorded. This is ridiculous.. Luckily my bank stopped the charge but what kind of professional place would do this! read more

Roadrunner Nails Skin & Spa - Nails - Nail Salons Near Me - Albuquerque, New Mexico