POOR COMMUNICATION, WRONG CAR, AND UNFINISHED WORK. Garner Automotive was recommended to me for…read moresome work. I made an appointment by phone in advance and dropped off my car in person for a quote on replacing 2 struts and for an oil leak dye test. I spoke with J. in the front office and I noticed he had the wrong car notes for my vehicle. I pointed this out and then we spoke for 10 minutes about the details of my car and what I brought it in for. I went over ongoing work on the car and told him specifically what has been or is already being done with the vehicle including the battery and valve gasket. I was assured that J. would check in my car and note the account for me, no call in required. Unfortunately, after 3 days when I was finally able to reach someone at the garage over the phone they sent me an email quoting me for another car's maintenance including work I did not request and work I specifically mentioned had already been done on my car. When I called them to correct the issue they were very hesitant to send me a fixed quote and were unable to answer simple questions about my car. The new quote included what I wanted but only had the information I had given when checking in the car with no additional information or a report of an oil leak test. I went in person to get to the bottom of what was happening and at this point they had my car for 1 week. The man at the front desk was incredibly defensive and aggressive about the situation, admitting he had written the wrong notes and that a oil check as I requested had not been performed because of the work that is still being done to the car as of when I brought it in. The state of the car and what I needed was made clear when I dropped it off and it had not been communicated that there was an issue. At this point, a number of things were said that I found worrying: "I would have charged you more had I known you wouldn't do more work with us," "it's an old car no point looking past the first issue," "we do not take pictures of our work at any stage," "we do not do written notes," and I was also questioned on why anyone would use more than one mechanic ever as if people do not move or have different types of vehicles at the very least. As the front desk man had caused some of the communication issues, I understand the defensiveness, but there was clear intimidation in the attitude and then after a long time a second man came in just to silently loom behind him the rest of the time, never contributing to the conversation and also unable to answer any of my simple questions about the vehicle. Very unfriendly and I am very unhappy with this experience so far. To be clear the quote for 2 front strut replacements was about $1450.00 on an older Toyota, and I decided to not do this work with them firstly because of the poor communication and note keeping this time. Secondly, they charge more than 2x market price for parts. The oil leak dye check has still not been performed but after much hem-hawing I was assured that I can bring my car in this next two weeks to do it, but was also told that it may take them several weeks to complete an oil leak test, which was not completed the first week they had the car. This is no regular timeframe. Who can wait over three weeks for just an oil leak test? Cost: $140. They said they "price similarly our neighbor, Borst Automotive, perhaps coming out a few dollars cheaper." Due to the unprofessionalism and poor state of vehicle on pick up inspection no longer comfortable doing business with Garner.

I had an appointment with Garner this Monday but when I called to confirm the week before my…read moreappointment Ryan told me "why don't you just take it somewhere else." So I did, and left a review stating as much. Then Ryan, the front desk manager, messaged me from the owner's email telling me he didn't like my review and wouldn't help me as a result. My review was neither defamatory or exaggerated, just that they told me to go somewhere else after I made an appointment. I had already called him and told him I was disheartened by his poor service and canceled my appointment so the email was unnecessary and completely petty, lending credibility to the notion that his initial refute was just as petulant. What a shame the owner would let his reputation suffer over something so stupid.

Efficient service and good value! They put on tires I brought for the same price that Walmart would…read morebut with better attitude and service. I'd recommend them and return!

So happy we found this place thanks to Tucson Jeep Facebook page. Job was done quickly and they…read morewere not pricey at all!!! Everyone was friendly. I have another vehicle that I need to buy tires for and I'm glad now I know where to go!

Ross took great care of us. They had the truck ready at the exact time he promised. Offered more…read moreexpensive options, but did not push when I declined. Very busy, but fantastic experience. Would highly recommend!

Very disappointing experience. This is my second time coming to the Discount Tire located on the…read morecorner of Golf Links and Kolb. The first visit was about a year ago when I purchased tires for my daughter's car. It was fine--very transactional. Appointment made, tires installed, done. Nothing memorable, nothing bad, nothing review-worthy. This time was a completely different story. I called on Friday and spoke with a gentleman named Russell, who explained that they fix tires with nails or screws for free. He told me to just bring the car in and that they were taking walk-ins all day. Based on that conversation, I went in on Saturday. The store was extremely busy with appointments and walk-ins, and after waiting about 40 minutes without ever being seen after the initial check in, I decided to leave and make an appointment instead. Since they're closed on Sunday, I scheduled an appointment for Monday and came back today. I checked in, clearly explained that I was there for one thing only: to have a nail/screw removed from my tire. The tire wasn't even flat--I had just noticed the screw and wanted it repaired properly. They did their standard inspection, which is understandable, and then told me that all four tires needed to be replaced. I explained that I was not in the market for four new tires and certainly wasn't planning on spending $1,200-$1,300 today. I just wanted the tire fixed. I even would have been willing to pay for the repair, despite being told it was free. That's when I was told they could not fix my tire because I didn't purchase the tires there. So to be clear: because I didn't agree to buy four new tires, they refused to repair a tire with a nail in it--even though I was told over the phone that this was a service they provided. And no they did not fix it. I guess I had to buy new tires. Horrendous service. Extremely disappointing, especially given how simple this should have been.

I've been coming here for years, and the reason I keep returning is because they've always honored…read moretheir tire services. Flat repairs are completely free, even if you didn't buy your tires from them, which is something you don't find everywhere. Making appointments online is super easy and definitely essential if you want to cut down your wait time. A flat repair usually takes about 45 minutes to an hour with an appointment, but without one you're looking at a 3-4 hour wait. This place is always busy, but the staff remains professional and efficient. They take the time to give you multiple tire options so you can find the perfect fit for your vehicle and your budget. One of the features I especially appreciate is the free air-check station outside. It's incredibly convenient to just drive up and have an employee check the air in all your tires--including the spare--while also doing a quick safety inspection to make sure everything looks good. Overall, their consistency, professionalism, and helpful extra services make this my go-to tire shop.

Anyone else tired of this customer service debacle? Everytime I hear an associate say "be right…read morewith you folks" I know it will be a long wait. I have been a customer for many years and have had to switch locations a couple of times as the employees/manager just don't care about quality customer experience. THeir business model of an open room with no real line and not enough chairs is just plain rude. My latest store experience is similar to 2 other locations. Next set of tires will be from Costco.

After noticing a tire going flat on our vehicle, we limped into this Jack Furrier location before…read morethe wheel started scraping pavement. They found the leak, repaired the tire, and charged us $0. YOU GUYS ARE THE BEST!!

My car was making a weird noise when I accelerated, and the place I usually take it to was closed…read moreon the weekend, so I took it here, and they took it and looked at it and said that it was something with the timing belt. Then I paid my $ 260, and the guy told me the sound was gone. I drove home, then drove to work and was hearing the same noise, so I took it back the next day. Then I told them that they didn't fix the issue, so then they had their mechanic take another look and said I needed motor mounts, which they quoted me $1400. So I said no and got a refund for the labor, which was $200. Then I took it to the place I usually take it to, and they charged me $200 to fix the issue.

I had originally come in because I needed a new tire and had scheduled a oil change as well For…read moreanother date went back to do. The oil change was unable to do that because I ended up needing a new oil pan. I was able to work out a payment plan that suited me and get my car fixed not only get a new oil pan, but fix some noises that were happening in my car as well. The guys here are really great and have great personalities very satisfied with the service.

bad service , was the first and the last time , they replace used tire that had issues and nobody…read moretold me and I start having issues since I bought it and Sam was rude and unprofessional , I don't recommend that place at all. I contacted with the compan to fix this situation they tried to make me buy a new tires and charge me 290$ , even though I said I can pay 100$ for both tires coz I already waste 100$ for bad tires, but they did not respond.

Marcus is absolutely amazing! we had an issue with tires we got 2 days ago- tires were separating -…read moreMarcus helped us out so much! we will be back for our other vehicle! because of Marcus and Ramos-I believe his name is) did amazing Job! Thank you Marcus. so glad the old tire didn't come apart while driving ! Now we are safe again with new tires!

had a great experience with the team at Discount Tire on Speedway and Dodge in Tucson. I needed my…read moretire replaced and the staff was incredibly helpful, informative, and reliable throughout the entire process. They made everything easy and kept me updated, which I really appreciated. Ramon especially stood out with his customer service, he was kind, funny, and made the whole experience much more comfortable. I'm sometimes hesitant about going to mechanic shops, but this location has such a positive and welcoming atmosphere, even when they're busy. I would definitely recommend this Discount Tire location and their team to anyone who needs tire service!

I came to PR after I learned they were not JUST a shop that sold rims, but rather handled all…read moreissues regarding rims. I scratched up my rims pretty badly from a median, and I hated the way they looked. I didn't know repairing the rim was even possible until I reached out and spoke to Thomas. He was so helpful and went above and beyond to accommodate my schedule, and making sure I could have my car ready within a reasonable time. Hopefully I don't need rim repairs again, but when I get a chance, will take my car back for a full detail service. Highly recommend Platinum Rollas!

Best tire shop and custom shop in town. Only use the best quality materials, want it done right the…read morefirst time talk to Tito at Platinum Rollas he'll take care of you.