The promise of driving away in a nicer, newer car continues to be given only to a select few. I am…read morea REPEAT customer with REPEAT bad experiences. (yes, shame on me for returning.) I finally went in under the guise of getting all this help, new programs to help me get into a better payment, etc. I hate having my time wasted and wasting other people's time. I told them from the start there was no point in coming in but they push and push and push and promise that they have all these incentives one could qualify for in order to get top dollar for my trade (on top of being a GM Legacy potential deal as my dad worked for GM). I bought this car through a customer service repair associate (after a previous terrible experience). Previously, I was able to use my warranties as down payments. Now, Stoops has a new owner and because it isn't the "old Stoops" I could only get cash back after my trade in. I couldn't use that same cash back toward a down payment meaning my payment would still be sky high. This is ridiculous and I am highly upset. I was told my credit was fine and I could be approved but there was nothing they could do about keeping me at a better (or even the same) payment. I also had an email about $7/down. Also false advertising that they like to hit you with in order to get you inside and waste your time.

I have no words for the incredible service I received from Pat Bowen. He made the process so easy,…read moresmooth, and with the kindest soul!!!! I recommend stoops and Pat too anyone!!! He even drove me my car to Georgia!!! My heart has been forever touched from his kindness!!! Go to stoops!!! Also former BSU STUDENT!

Everything went very well I got my car back the same day ! Very satisfied with the work and the…read morepeople are very nice and helpful and they answer all your questions

Edgewood Service has serviced my car for 12 years or more. Always good work, honest in estimates,…read morefast service. Mary is great!

In early December, I needed new tires, a battery, and a few other things. I made an appointment,…read moreand I was extremely pleased with the service, communication, accommodation to my needs and budget, as well as the professionalism and friendliness I received. It's not easy to know what to expect, including from a chain, but I was very happy. A few months later, I needed a headlight replaced and of course went there. I will continue to use this Tire Barn. I have typically stuck with the Toyota dealer in Muncie, but with prices inflated and overblown charges, it was time to change. Sometimes, "you get what you pay for" isn't all it's cracked up to be. I will go here unless I find something even better. Keep up the good work!

I brought my vehicle to Tire Barn after it broke down on I-69 because the location was listed as a…read morefull-service repair shop. I had the vehicle towed there expecting them to diagnose the problem and make the necessary repairs. I was initially told that the water pump had failed, and I authorized them to replace it. The price they quoted was already toward the high end of the typical range for that repair, but because my vehicle was already there and towing it to a shop closer to home would have been expensive, I decided to proceed. After the water pump was replaced, I was told that the vehicle also had a blown head gasket. This is where my concerns with the service became much more serious. I learned that no diagnostic testing had been performed before the water pump was replaced, not even a block test, which can help identify combustion gases in the cooling system and indicate a potential head-gasket problem. When I questioned why this had not been checked before beginning the repair, I was told that I had not specifically requested diagnostics. I brought the vehicle to a repair shop because it had broken down and I needed the problem diagnosed. I should not have to specifically request diagnostic testing when the purpose of bringing a non-functioning vehicle to a full-service repair shop is to determine what is wrong with it. If additional diagnostic testing would have involved an additional charge, I would have expected the shop to explain the options and costs to me before proceeding with a repair that ultimately did not address the full problem. I was then quoted approximately $10,000 to replace the head gasket, which was dramatically higher than the typical cost range I found for this repair. When I questioned whether the head-gasket issue could have been identified earlier, I was told there was no way they could have known until they got the vehicle running. However, there are diagnostic tests that can provide evidence of a head-gasket failure without simply proceeding with repairs and hoping the problem resolves. I was also told that I could drive the vehicle and was referred to the repair shop next door. I found this particularly concerning. Driving a vehicle with a blown head gasket can cause serious additional engine damage, particularly if the engine is overheating or losing coolant. Later, Tire Barn told me they could not get the vehicle to stop smoking, which made the earlier recommendation to drive it even more concerning. At that point, I had the vehicle towed to another repair shop. The second shop was able to properly evaluate the vehicle and provided a much more reasonable repair estimate. There were also some frustrating logistical issues. I had to repeatedly explain that I needed to pay for the work remotely so that a tow truck could pick up my vehicle. Tire Barn initially would not take a credit card payment over the phone or provide an online payment option, which made an already stressful situation more difficult. Thankfully, they ultimately agreed to take the payment over the phone so the vehicle could be released to the tow company. To add to the experience, after everything was finally arranged, Tire Barn called to tell me that one of their mechanics had accidentally left his cell phone inside my vehicle. Overall, this was an extremely frustrating and expensive experience. My biggest concerns are the lack of diagnostic testing before performing a significant repair, the communication surrounding what could and could not be determined about the vehicle, the extremely high estimate for the head-gasket repair, and the recommendation that I drive a vehicle they had identified as having a blown head gasket. I ultimately took the vehicle elsewhere and had a much better experience with a shop that properly evaluated the problem and provided a more reasonable estimate. Based on my experience, I would not recommend Tire Barn for major mechanical repairs. Perhaps my experience would have been different if I had simply gone there for tires, but I would not trust this location with a significant engine repair based on what happened with my vehicle.

I spoke with a Meineke representative on the phone, and they mentioned that the diagnostic system…read moreconnection would be $101. But here's the best part: they also offered a complimentary visual brake check and rotors! I decided to take advantage of that. When I arrived at the Meineke location, I requested the free check. The representative mentioned that another employee wasn't too thrilled about that deal. I explained that I'd been informed there was a free check available. When I asked why that didn't align, I mentioned that I didn't have enough money to cover the $101, but I assured them that I would definitely get the work done when I get paid on Wednesday, December 3rd, 2025. The representative wasn't too pleased and suggested I look elsewhere. Even though he didn't want me to return, I told him I wouldn't be. As I left, I noticed the employees were laughing. I'm definitely not going back to that place. This was my first time at the Muncie location. My friends always go to a different place whenever they need their car serviced, and they've always been happy with the service they receive. I should have stuck with the original recommendation, which was Gaddis. I might pay a bit more, but at least I know I'll be well taken care of.

I have been there twice and both times they failed to do there job.first time i had a motor in my…read morewindow replaced and the failed to put the door back together and the second time i came in because my truck was running and idling rough. They proceeded to tell me nothing was wrong and it was just a old truck. I forked out $242 for a diagnostic and they replaced my cap and rotor on the distributor. Went on 2 test drives with the "mechanic" and both time asked if they would check connections from distributor to spark plugs and they said they did. I called it quits after being there for hours. The next day i put new spark plug wires on it and fixed the problem. So they CLEARLY did not do there jobs or didn't know how todo there job...

I came to Jiffy Lube on a whim when my regular shop couldn't get me in before a long drive. I got a…read morestandard oil change, which is typically pricy due to mileage on my car. The price here was similar to my usual spot, but Jiffy Lube also seems to always have coupons on their website for $10-15 off! The staff were respectful and quick. They did offer me "upgrades" to my oil change, but did not present it in a way that I felt obligated to say yes. It was quick and easy. I will definitely be coming again.

I do not take negative ratings lightly but I'm dismayed at this Jiffy Lube's handling of my…read moresister's car. What should have been routine brake pad changing ended up with my sister losing function of her brakes completely the next day from a caliper coming off and therefor the brake fluid bleeding. She was towed by a nice person back to the store and the tow driver asked for JL to pay for the tow as it was apparent it was their fault. They complied. The mechanic showed my sister her caliper and instead of taking any responsibility, stated it "unalived itself". They proceeded with repairs, didn't charge labor but did charge for parts. Upon settling the bill, they put the towing fee back to her! It's such an icky thing, to take advantage of someone in that way. You think this is where the story ends but alas! The brake light came on on the way home. Took it BACK in, they checked, topped off with fluid, and sent her on her way. Their demeanor was apologetic but not enough to REFUND this botched work. Brake light comes BACK on. At this point my sweet sister goes to a trusted mechanic who discovers her brake lines have air in them. I could share more but mostly I want it to be known that the treatment of my sister was unprofessional and disappointing and the mechanic doesn't seem to be very learned in the trade of mechanics. I'm so grateful losing her brakes didn't result in injury or loss of life, but the severity could have been huge.

Again, Pat at A-1 muffler (and his team) gave me a top quality/value service today when replacing…read morean exhaust system. Value? Sure... he saved me about 50% from another vendor. I did schedule an appointment and waited for the job. Less than 45 minutes the job was done. Perfect.. I'm very happy

The customer service is great here, and I would highly recommend this place for honest,…read moretrustworthy, and great prices. Thank you A1 muffler for your service Sincerely Linda Phinney

I took my Jeep in for tinting and after them having it twice I am going elsewhere. There was dust…read morethe first time in the tint and I had to take it back in and the my replaced the tint but before I left I went over the tint with the owner, Adam, and there was a spot that looked bad, he assured it just needed time to go down. Almost three weeks later and it still looks as bad. Only to find out they said a finger popped it up which means it should have been fixed right then and there. I buy several cars ever other year and I tried this place and they are horrible!! DO NOT GO HERE!!! You'll regret it and have to go else where like me. I'll be posting this everywhere I can. They shouldn't have a business. Adam is ignorant and cocky about his work but it sucks!

Very pleased with the running boards Tricked Out put on my 2018 Silverado. Good customer service,…read morefair price, and fast installation! I highly recommend!

I had two chipped spots on my front windshield. With the changing weather and or just driving, one…read moreof them had expanded quite a bit. Was able to get right in and have it repaired. It looks like just a little spot and it was a pretty deep nick. I feel much safer getting on the road for any long trips. Thanks for a great job!! Also was able to take advantage of a special on wiper blades too!

Tried to schedule a windshield replacement here since my insurance made it easy to do so, but…read morescheduling was horrible. Three attempts all went wrong, even when scheduled at last a week in advance. They seem to have issues keeping things straight on their end. I finally cancelled it and went elsewhere and had zero issues and great communication.