I am always a bit trepidatious when going to a new oil place because I have definitely had my share…read moreof places that try to sell me things I don't need. Pfefferle, was not one of those places. I pulled into the driveway to get my car serviced and it was packed. I almost left because I figured it may be awhile, but the tech assured me that it was only going to take about 30 minutes or so and with, all my traveling, I can tell you my car Is probably running on mud right now instead of oil... yikes. So, 30 minutes wasn't too horrible. I went inside and most of the chairs were full in the waiting room, but they had a tv playing horrible soap operas and a full pot of fresh coffee. I stood around for a few, and realized they had a stack of magazines that had some unusual titles. I'm an artsy type and they had, sitting on the top of the stack, "International Artist." I was pleased and parked my butt in an empty seat. The guy at the front desk was very nice and took my info. My car has lots o miles, so I told him I wanted the oil that would make it purr like a kitten again instead of an asmatic old lion. I presented a coupon to him and he nodded in acknowledgement. I sat back down and watched him greet several of the regulars by name, and that's always a good thing in my book. After awhile they came in and showed me how dirty my air filter was and I cringed... I knew this visit would entail more than an oil change because it had been a pretty long time since I'd brought my car in for service. After about 10 more minutes he came in and said my serpentine belt was bad, and I had a feeling it was so that was no shocker. Well, my 30 minutes turned to about an hour. Not a huge deal, but I think they had to order my serpentine belt from another shop. What I am bummed about is that they didn't tell me, and my boyfriend overheard them ordering it from another shop. Had they set that expectation of my wait, I would have been fine. When I was all done and ready to pay, the guy told me that my coupon wasn't valid because I used a more expensive oil. I probably looked like someone kicked my puppy because the original guy never told me that. For a high mileage oil change, fluid top off, air filter, and serpentine belt I was looking at $160. After he realized the first guy had been told about my coupon, he gave me a $10 discount. I was happy again! He also gave me a loyalty card that gives me my 6th oil change free. Bonus!! The thing I liked the most about them, is that they could tell my car had some issues while starting, and they offered some ideas and mentioned that the auto shop up the street was theirs too. I can say that I will definitely be back here, and I may even try out their auto shop. The service was great, and my car's asthma is silenced for a bit. :P

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

Very Professional and always updating progress. Invoice was Reasonable and Spot on! Easy to make…read moreappointment.

Great service, reasonable price! I went there for a…read morepre-purchase car inspection. It was same day appointment and they were busy, but still everything was done in 2 hours. Thanks for that inspection I saved myself $500 on the car's buying price.

I limped my car into Xpress Pro & Tire's parking lot because my tire pressure light showed one of…read moremy tires was low. It was after the store was actually closed. A technician who was leaving helped me to discover a nail in my tire. I did not have any tools to change my tire with me. He helped me to write a note and leave the key for in the morning. The store manager called me the next morning and told me to come get my car. They put on my spare and did not charge me for their time. I would definitely recommend them as you don't see this type of customer service often today. Kudos! Jerry L.

I didn't have an appointment for service however the mechanics quickly tried to help. My headlight…read morewas out and they diagnosed the problem and made suggestions as to what I needed to have done. I appreciate the efforts.

I called to get help with pricing for a tire and the man who answered was very rude and gave…read moreterrible service over the phone. I wanted to replace all 4 of my tires, but if that's how they treat customers over the phone I wouldn't want them touching my car. I'd recommend going else where.

My wife's car needed new...ugh. I had been searching for about 2 weeks and getting nowhere. The "we…read moredon't have that tire in stock" thing and most were 10 days to a month out. I got a tip to try Princeton Tire. I called and talked to owner Bill (super nice guy) and he found what I was looking for. I made the appointment, my wife got there and she said they were done before she knew it (in and out in under 45 minutes for 4 tires!). My wife is thrilled with her new tires and speed in which it was done...and the price was awesome. Need tires? Princeton Tire, simple! Great tires at a great price without all the headaches.

they try to add a bunch of charges that you don't need they try to get all the money out your pocketread more

Loved the service I received! The first guy to the right helped me a lot, explained everything to…read moreme very well. Thank you!

- Great customer service - No appointment needed…read more- $40 fully synthetic oil change (much cheaper than other places) - Oil change took 15 minutes (compared to 45+ mins at other places) Don't pass these guys up!

My husband and I have used this shop on several occasions and we have been repeatedly satisfied…read morewith their service. They are HONEST, FAIR, and FAST. We have always been well taken care of and received great prices on tires and other services. We will keep going back.

I was disappointed with my recent experience at this Goodyear location. I brought my vehicle in…read morebecause of a nail in my tire. Before removing the nail, the technician did not come to me to explain what they found or ask for my approval. I would have appreciated being shown the nail and having the repair options explained before any work was done. After the service, I asked where the nail was because I wanted proof of what had been removed from my tire. I was told they didn't have it and there was nothing they could show me. That left me feeling frustrated because I had no way to verify what had been found or removed. I also felt like the focus quickly shifted to recommending that I replace all four tires. While I understand that AWD vehicles sometimes require replacing multiple tires depending on tread depth differences, I felt pressured instead of being given a clear explanation with measurements and options. I would have appreciated seeing the tread depth readings and understanding why they believed all four tires needed replacement. As a Deaf customer, I expect to be treated with the same honesty, respect, and clear communication as any other customer. Please don't talk down to Deaf customers or try to smooth things over instead of providing straightforward information. Clear explanations, transparency, and respect go a long way. I also believe one of the employees would benefit from additional training in customer service, communication, and disability awareness. Because of this experience, I decided to take my business to a local family-owned tire shop instead. They explained everything clearly, showed me what they found, answered my questions, and did an excellent job. That experience reminded me how important honest communication and customer service really are.

I was in a bind with a flat tire 38 miles from home, on a Sunday. This awesome shop is open seven…read moredays! A friend at church fortunately had one of those portable inflation doodads, and filled the tire so I was able to head straight to Goodyear. Adam, the service manager, greeted me very cheerfully and I explained my situation, including that I couldn't just leave the car and come back due to the distance. He put me very much at ease (as you can imagine I was pretty frazzled), got my info right away and summoned a technician to take my car to the work area. I was able to relax in air conditioned comfort and even got a free cup of coffee while waiting. Before long, it was announced that the culprit was a leaking valve, which they promptly fixed. It was $25. They also checked/filled the other tires. A couple of people came in to pick up their cars while I was waiting and several phone calls came in. I noticed the high level of customer care that Adam showed to everyone he was dealing with, including me. I have a feeling this is a very high quality operation for purchase of tires as well and they also do other types of auto work. Recommended.