I've been coming up to Boyd's or SunAuto for a couple months, as I've been there I've seen a lot of…read moreunprofessional things going on. I will list a few. Clint, is allowed to pick and choose what work he WANTS to do as if it's not his job to do them; Along with he leaves at 5pm no matter if he's working on a car so he leaves his work for someone else. Logan, has almost drove a car off the alignment rack and they still allowed him to work without suspending him. Hannah, bosses everyone around and the manager Mark has told someone "if you can't work with Hannah you can't work here." She also messed up a head gasket and still is working there. Along with her dating Logan which is making him getting an advantage working there. Mark, he allows all of these unprofessional activities and he's the manager. The job has alot of favoritism which isn't good for any type of job. LJ is a fantastic worker and is very professional. The next time you think about coming here think do you want these type of things to be allowed where your cars going. I advise new management and workers for this business to thrive.

Boyd's in Westerville off Shrock Road tire repair and auto service near the big Walmart couldn't…read morehave been happier. I had a slow leak in my tire they found the leak showed me the screw that caused the problem. Didn't try to sell me a new tire or any other AUTO products they're great. I recommend them highly thank you.

Took my car for an oil change and tire rotation When…read morerotating my tires, they put a different size tire from a completely different car onto mine Didn't even tighten the lug nuts. When I told them what they did, response was "oops sorry" will never take my car back. Have not even gotten a response back from them

Used to be a great shop, but quality has plummeted over the past year. They never call you back…read morewith updates. You get stuck in a loop of "hopefully today" promises that always turn into tomorrow. They even called me to pick up my car once, but when I showed up 3 hours later, there was something else broken and couldn't give it to me. To make matters worse, they have left grease all over the steering wheel and driver seat after simple oil change. After years of loyalty, I'm done. Save yourself the headache and go somewhere else.

Very knowledgeable mechanics and very nice to employers in general, but very expensive place for…read morerepairs. I usually take my car in for oil, filter and tire rotation, $45 or so, not bad. However, any mechanical repair is extremely expensive. I received an estimate to change the sway away bars, rear suspension/rear shock absorbers and change the tripods for close to $1,500. I found a local small shop mechanic that did it for less than $700. Also, on another vehicle, the horn wasn't working, so Oxford gave me an estimate to fix it for $450. I reviewed YouTube videos and was able to fix it myself, since the problem was simply that the ground cable was not making contact. Bought a 2' copper cable, changed the horn and changed the plug, all for less than $60. Yes, $450 vs $60. Again, I don't think they are bad mechanics, but way too pricey. Won't go back.

Oil change and tire rotation with a discount coupon. Expected the final spiel about needing this…read moreor that, like most shops give you. Nope. Got a clean bill of health, no additional charges...what was quoted was the final price...no upcharges or rag fees or oil recycling fees or you need a new air filter. How refreshing! Will definitely be returning.

I'm sharing this because I really don't want anyone else to go through what I did. I brought my car…read morein for a specific issue, and instead of actually checking the problem, they pushed a $200 "inspection" that had nothing to do with why I was there. They marked a bunch of things in red to make it seem urgent, but completely ignored the real reason I came in. It honestly felt like they weren't even trying to diagnose anything. The mechanics didn't look into the issue -- they just suggested replacing parts and quoted prices that were as high as (or higher than) the dealership. The whole point of coming here was to avoid those kinds of charges, but I ended up paying more anyway. And the worst part? I paid, and the issue still wasn't fixed. I left feeling frustrated, disappointed, and honestly a bit scammed. If something doesn't feel right when you're there, trust your gut and take your car somewhere else.

Be honest. Don't make up fake repairs to mislead customers. 100 percent verified by my Toyota…read moredealer that what they told me my car needed was fiction.

Came in and was expecting to get two tires and the Manager Jason had to unfortunately let me know I…read morehad to get all 4, due to the safety issues of the back tires. I was upset and even unkind at one point, he was respectful and patient with me, and helped me get the tires I needed for a price I could afford. I would recommend them to anyone in need of tires or repairs. Honest and fair service.

Outstanding service. Good people. I came in with a tire issue and other concerns. They looked…read moreover my 2006 Honda, fixed the tire and advised me as to how to proceed with further repairs. Ill be back. Honest and fair.

Left out free water for dehydrated kids after Fourth of July fireworks. Such a nice gesture, I am a…read morenew regular here!

These gentleman are honest, talented, professional and all around good people. They diagnose and…read morefix the problem quickly and efficiently. Priced perfect. I highly recommend this business.

I've taken numerous vehicles, mine and the kids, to Mark and his crew. Always fast, reasonable…read morerates, and always, always honest. Twice I took a vehicle in, and he said it was a bolt loose and no charge, or I charged the battery, and it started, and we cannot find anything wrong, and no charge. He will fix what needs fixing, charge you a very reasonable fee, and not gouge you. I feel lucky to have this place 5 miles from me.

Horrible experience with Herbie and Jay. They were both unprofessional and the service they…read moreprovided was a complete failure. When we asked for a full refund they cussed us out and refused.

I'm posting this on behalf of someone close to me, Travis, who had a very frustrating experience…read morewith Snappy's Automotive in Delaware, OH. Travis took his 2005 Chevy Silverado to Snappy's on September 3rd, 2025 for a front-end alignment. Before bringing it in, he had already replaced both control arms, inner and outer tie rods, lower ball joints, the pitman arm, idler arm, and the gear box himself. He had also just installed two brand‑new tires -- nearly $800 worth -- right before the alignment. The truck only had a slight pull to the left, and he wanted a professional alignment to finish the job. Snappy's inspected the truck, agreed it was fine to align, and documented that everything was within spec afterward. If the truck truly had the severe issues they later claimed, they should never have performed the alignment in the first place -- but they did, took his money, and said everything looked good. Around Thanksgiving, Travis called Snappy's to report that the pull was still there and that the brand‑new tires were already wearing unevenly. They told him to come in on a day he wasn't available. January was the first chance he had to stop in. When he went in in person in January, the GM told him he'd talk to the owners about the situation and get back to him. He never heard anything after that. During that January visit, Snappy's also gave him a completely different story from what they told him in September. Suddenly they claimed the lift kit was unstable, bolts were falling out, the front axle was "almost falling out of the differential," and that the pitman arm, idler arm, and tie rods were worn -- even tho ugh all of those parts were brand new when they aligned it the first time. Their new explanation completely contradicted their original report. Then they tried to sell him over $2,300 in repairs, including replacing the exact same parts he had already replaced before the first alignment -- the same parts they said were fine when they took his money in September. Meanwhile, the two tires he had just bought -- again, almost $800 -- were now nearly bald on the inside edges because the alignment was never corrected under warranty. Snappy's gave him two completely different diagnoses months apart, refused to honor their warranty, didn't follow through on what the GM promised, and tried to upsell him on repairs he didn't need. He paid for an alignment that didn't fix the issue, ended up with ruined tires, and got no accountability from the shop. Based on everything he went through, I wouldn't recommend Snappy's to anyone.

I wanted them to confirm that my problem with my vehicle was the actual part, not just the hoses…read moreattached. Instead they did a full inspection of the vehicle and charged me over $150! They didn't tell me up front what the price would be...I thought it would be free or nominal like other shops in the area.