I had read some negative things about the RMV but my experience was totally different. Elizabeth helped me and she was wonderful. I'm an older person and she did not rush me in anyway and was just extremely courteous and helpful Elizabeth if you ever read this! read more

Stupid asf they spelled my name wrong when I wrote it clearly the right way. They didn't even do anything to fix it, just super lazy and they don't care about anything. read more

Deplorable service. Not only does the staff do nothing to de-escalate frustration, they actively work to escalate the situation and turn it into a personal attack on THEM! After telling me my dead uncle has to come re-register the vehicle, the clerk began to lecture me about the branches of government. The clerk, who was initially shouting at me from across the room, also had the nerve to say he wouldn't speak with me because I was raising my voice, even though I was trying to be heard by him... across the room... over a crowd of people. Rude. Unprofessional. Insensitive. And not a lick of compassion. These people are the reason the DMV gets a bad wrap. I would give zero stars if I could. read more

Went there register my pickup truck that I have been working on since I was 15, Ashley at the front desk was rude and denied us the first time since we had wrote in a spot the insurance was supposed to.( we checked with our insurance agent and he said that it was totally fine that we wrote it there) after we had ran around town trying to find somewhere to print a new title application. We had come back to the RMV in hopes that everything would be correct with no fuss or issue. Ashley at the front desk was exceptionally rude and told me that the model of my truck wasn't available and to pick from two others. Although my truck is a pick up. We were only offered a suburban or a blazer which jacked up the sales tax price by over TWO GRAND. I felt as If I tried to argue my way, because I knew what my model of truck was, that she would have me kicked out. Costing me just over $650 to register a truck that's over 30 years old. Unprofessional and price gouging at its best don't waste your time and money here. Anybody else experience this? read more

Went in June of 2023 to get my 93 year old mother to renew her expired license. She wanted it only for I d purposes at the suggestion of the idiot young lady we spoke to. To make a long story short that took 2 months to get her license. The reason being is that the incompetent young lady would not accept her expired license, passport, citizen papers and home bills as evidence of who this 93 yr old lady who has been a citizen for the past 75 years as proof of her identity So she made us wait 45 days for homeland security to verify who she said she was.total incompetent person. Should be fired. At least retrained in her state job. We finally got her license when the rmv sent us a letter saying my mother was who she was saying she was. Idiots read more

The person at the customer service desk was short with me and seemed annoyed with my very basic questions . This is One of the scenarios when the customer is more respectful and polite than the customer service representative is. A nice young lady who wasn't in customer service eventually came over and helped me and checked me in . She did a fine job . read more

Best DMV experience I've had in years. Was able to get an appointment for a new DL pretty easily. They had a lot of appointments available. I got there at 9:40am for my 9:50am appointment and was out by 10:15!!! In and out of DMV in less than one hour is unheard of. Everyone behind the counter seemed friendly. My lady was great. Nice and efficient. read more

My experiences this week at the Easthampton RMV were both fantastic! My 2nd visit I was done 10 minutes before my appointment was supposed to start. The RMV employee, Ashley, who waited on me was calm, friendly, respectful and professional. She handled my application for a Real ID quickly and efficiently. I was totally impressed with the person who checked me in both times this week. I waited less than 10 minutes the first visit and less that a minute on for the 2nd time. Most impressive RMV experience ever anywhere, anytime. read more

Great! No waiting. Friendly helpful clerk. The entire transaction from walking in the door to walking out of the door was less than ten minutes. read more

"Failing Phil" is not a myth. Hes real. Pulled in and another instructor told us not to go with Phil because he will fail you. Nice instructor says wait n I'll take you after this one. Failing Phil shows up from his current test with A CRYING WOMAN in the car. . Says to my wife let's go. My wife is like no that's ok I'm going to wait for this gentleman. Phil starts yelling about how she has an appointment and he's ready now. Needless to say, shes failed. All X's down the whole thing. Two weeks later, Worcester registry has an opening. She passes flying colors. DO NOT TAKE A ROAD TEST HERE! DONT! IF YOU GET PHIL, YOU WILL BE FAILED. Save time, money, and your self respect and go elsewhere even if farther away read more

I have never had a worst experience in my life. First of all, I've driven for 20 years. I have a perfect record: not a single accident or ticket. However, I lived in Boston with no car for the past ten years, so I let it expire. Now I need to move to Texas where I MUST have a car, and my job starts in a week: this was the earliest test I could book, MONTHS AGO, and it was imperative that I passed. But, I know how to drive! No big deal! Well, the first test, the driver failed me for saying I did not use my turn signals on my three point turn. I definitely did --to be totally honest, I may have missed one of the three--but I no doubt used them. He marked me -3 for all of them and failed me. okay, so I am about to move and scrambling: lucky me! I found a cancellation just a few days later only three hours from my house. (I say only sarcastically--this was a huge ordeal for me to do during a cross country move.) But I showed up and had my best, most optimistic spirits, and everyone there was beyond rude. No one could even muster so much as a half smile or answer my questions. I was told to go wait with my car and sponsor, and we did, and we waited for 40 mins past our appt time. I went back in to inquire if we were in the wrong spot, and the guy spoke to me like I was mentally unwell, and said "You were here on time. We told you to wait. So wait. What else do you think you need?" So, we waited. When our examiner came out, it was a woman. I was relieved: I thought she'd be kinder than the people who had been so cruel to me. But she was immediately off-putting and anxiety inducing. She told me to do my hand signals, and marked me off for my hand not being flat enough: she said no one could see a fist but they can see a flat hand. Okay, fine. Didn't think it'd be enough to fail. She told me to put on the parking break, but the car was still rolling a bit. So she asked my friend--she EXPLICITLY ASKED HER--if the break was on properly. My friend reached to check and she barked at her: you can't help her take the test! This is an automatic fail! So, I thought I failed for that, even though it seemed unfair since she asked my friend. But then she asked me to drive. She said, "If you have any questions about where we are, don't hesitate to ask." That's nice and encouraging. So, as I was pulling onto a side street, I said, should I go left at the end of this road, or right? (I could not yet see the end of the road, and turns out, right was a dead end). She didn't answer me and then laughed: "You know if you were driving alone, you'd have to figure that out on your own." Yes, of course, and there's no doubt I would. I'm not a dumb person. I just happened to be very nervous on a driving test with an abrasive person who I expected to tell me where to go. We got to parallel park, and I didn't do well the first time. So I pulled out and did it the second time perfectly. She didn't say anything expect that she was disgusted with my first attempt. (I learned to drive in Michigan--we never parallel parked, but I got it right, despite all my nerves.) I did the three point turn, nailed it. Backed up, nailed it. And then parked. And she failed me. She said she was failing me for getting help with the emergency break at the beginning of the test. So, why even have me take it? And when I got my sheet, I saw she marked me off for several more things I definitely did, like not checking blind spots when backing up, when I explicitly said out loud that I was checking my blind spots. It also says I didn't check traffic when I backed up. I checked all mirrors, I checked blind spots, and I put my arm around her seat and looked backwards, just as I should. We were on a street with zero cars. How did I not check traffic? Basically, this was both exceptionally cruel and unfair. And I went through a lot for this experience and my move will suffer tremendously for not being able to get a car before I move and start my job. All the while, this lady was unprofessional by gripping the side of the car as if I was a maniac. I know how to drive. I've done it my whole entire life. This whole process has been absurd, and I just don't understand why basic kindness is so hard for people. You have no idea what people go through so why do you need to be cruel to strangers? read more

I checked in with the receptionists, she told me to fill out the license renewal application, gave me a number, it took less then 10 minutes wait time because I made an appointment, the lady at counter 6 July 22, 2022 who did all my paperwork was awesome, she made painless and nice, if you have to go to the RMV 1. make an appointment 2. to go Easthampton MA they are awesome read more

My school doesn't do excused absences, so I had to get an unexcused absence in order to go to this place. It was a long drive there, but I thought it would be worth it, since I'd be able to get my driver's license. I've never been more wrong in my life. As soon as I stepped into the car, the driving instructor told me to do hand signals. She didn't specify which ones, so I just started doing some and telling her what they were. She then yelled "NO!" At me and started calmly telling me which ones to do like the bipolar person she was. I literally just did the same thing, just without saying what direction they were out loud, and she passed me on that part. After I started driving, I made it to an area where I had to yield for other cars. I went really slowly, but she started yelling at me because I didn't fully stop. There was no stop sign in sight, and nobody was in my way, but for some reason, she wanted me to go to a complete stop for literally no reason. Then, I went to a street where there were a lot of parked cars nearby. Two of those cars had a large gap between them, so I went around one of the cars, went back to the lane that I was SUPPOSED to be in, and prepared to to turn back into the left lane. Before I had the chance to turn around the car in front of me, which was probably around 10 feet away at the time, she yelled "STOP!" At me and then proceeded to scold me about how I was about to hit the car in front of me. I wasn't even near it, and she never even gave me the chance to turn around it. Ironically enough, she probably would've scolded me if I stayed in the left lane too. The last thing that I did "wrong" in her eyes was when I went to a four way intersection, which was where I made a complete stop, and didn't have the right of way. I started to pull out just a little bit, hoping that I could see what was next to me more clearly, and as I should've expected at this point, she yelled "WHAT ARE YOU DOING!?" And, you guessed it, started scolding me again. This time, apparently, she thought I was going to cross the intersection when it wasn't my turn, even though I clearly wasn't. Anyway, after the living torture of having to sit next to this moron this whole time, I finally had the relief of settling the car down into a parking spot. And how does she talk to me after all this? By screaming her head off about all the things I did "wrong". I tried to calmly explain my, obviously less distorted, side of the story, but she clearly couldn't be reasoned with, and failed me. I left the car, still calm, saying, "You are the worst f***ing driving instructor I could've possibly come across", and left without any regrets. So as a result, I payed for and scheduled a driving test, skipped school and wrecked a bit of my transcript, drove all the way out to Taunton, and spent my afternoon at the RMV, all just so that I could get verbally harassed by a random driving instructor. This, to a mild extent, is an abuse of power, and anyone who had to deal with these people should be entitled to a refund and an apology. read more

These people are totally non responsive to any of my questions or needs. They are a useless bunch of workers

It has been a struggle getting appointments at the RMV For road tests and to register your vehicles. Beginning to think robots are booking these appointments. you go check and it's in one week with only Mondays booked. then you go again literally 5 minutes later and the entire week has been booked.. HOW???? I have logged on at Midnight,2am,3am,4am,5am,6am,7am,8am,9am,10am pretty sure you catch my drift. read more

Working here is not the most exiting job in the world. The staff is quite pleasant. The benches are supper uncomfortable but this review is mostly for the staff. read more

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I came in with a simple question as a lady at the front desk was rude, and mean and treating me as though I was a criminal. After a while she wouldn't look at me in the eye and started asking other people to step up so she could help them. I never raised my voice I wasn't sure why she was so upset with me and why she couldn't answer my question. I am definitely bringing this complaint to the top. I was shaken up so bad when I left I didn't even know what hit me read more

Staff was completely rude. They called me up to the wrong desk when my number was called and I had to wait another hour almost do not go to this RMV read more

Waited 45 minutes on the phone because license was renewed on 8/30/21 and has not been received. Rude, sarcastic customer service rep and no one to complain to, he wouldn't give me his name. read more

I'm not sure what's driven the improvement but when I went to the RMV last week it was quick, professional and courteous. Kudo's to them.

If you plan on taking a road test here, don't. Like the others, I got "failing Phil." Rude inside and out. My sponsor and I arrived LITERALLY two hours early (our test was scheduled for 3 PM, we got there at 1 PM). I don't know why the employees here are so miserable. In a way, I feel bad for them. It must be the pay--it can't be that good, because if it was livable or in any way decent or humane, the person who received us would not have coldly told us to "check the board outside" for instructions on where to go next with our documents... even though she could have spent 1.5 seconds telling us the answer... though I suppose that would entail using her speech organs in a manner that DOESN'T involve breathing fire and meanness out of her nostrils. A cloud of misery and disdain hangs over this RMV. It is very obvious the moment you walk in. The air is pretty much damp from the crappy attitude. My sponsor and I were made to wait for fifteen minutes because someone was fixing the motherboard of a laptop, even though "failing Phil" saw me. He rudely told me "just give me a minute" twice, each time in a more annoyed and condescending tone than the last, even though I was just standing there silently and politely, waiting for the IT guy to finish up his work. I didn't ask him, didn't antagonize him. He has a real crappy attitude toward the customers there. After a long, long time of waiting, "failing Phil" instructs me and my sponsor to park in their special parking lot for the road test. Simple enough. We do so, and wait for him to come out. He does, and informs us that our brake light is broken, and that we need to get it fixed before he can administer the test. This is fair. No complaints there. I am peeved, however, that he told us he wouldn't administer the test if we didn't fix it by 2 PM (by now it is ~1:45 PM). WTF?! We got there two hours early; we had a good hour or so left on our schedule, and "failing Phil" clearly had nothing else/better to do. Whatever. We get the brake lights fixed. Go back. I take the road test, and guess what, "failing Phil" fails me. To be honest, it was my fault--I didn't know my hand signals. That I will admit is my own failure. But "failing Phil" seemed to take pleasure out of my failure, and he was rude and callous in informing me of it. The people at this RMV are miserable downers, and I wouldn't wish anyone to take their road test here. Please, for the love of God, don't take your road test here. Take it somewhere else. And you know what? I don't really blame "failing Phil" for being the way he is. It must really suck to work at an RMV because that's when you know your life is stuck in a dead-end rut for the rest of your miserable, pitiful existence. read more

Warning: Avoid taking the road test here at all costs ! Roads in Easthampton are fairly horrible .. their roundabout's more like a triangular road. Their roads are generally not conducive to a road test. I had taken a road test at Greenfield previously, and the person there was far more respectful than the rude employee, Phil, at this Easthampton branch. I later found out that he had been transferred from the Greenfield branch because he had so many bad complaints against him, on his rudeness, and excessive 'driving standards'. It turns out that the Greenfield RMV had blatantly lied to everyone who complained, saying that they fired him, when in fact they only transferred him so that those who don't know better can continue suffering at this nasty man's hands. His 'driving standards' consist of being entirely picky on all the tiniest details, even mistakes which only exist, twisted, in his mind. He gets annoyed at every single thing & person, including himself. Simply put, this is a man whose aim in life is to make everyone else more miserable than him. One of the nastiest & most miserable man I've ever encountered. read more

All complaints against RMV must be filed in writing. https://www.massrmv.com/rmv/driversed/complaint.htm Persons wishing to file a complaint against a driving school or driving school instructor must do so in writing. Written complaints should contain the following basic information: *Complainants name, address and contact number. *Name and address of the driving school the complaint is against. *If the complaint is against a driving school instructor, the name of the instructor and driving school the instructor is employed by. *The nature of the complaint. Complainants will be contacted by a Registry of Motor Vehicles representative within 7 days from receipt of the complaint. Complaints may be forwarded by mail, facsimile or e-mail to the following: Mail: Registry of Motor Vehicles Driver Licensing Section P.O. Box 55889 Boston, MA 02205-5889 Facsimile: 857-368-0820 E-mail: DriverEd.Registry@state.ma.us read more

THIS IS NOT the MA RMV. After canceling the transaction these hucksters charged me $3.99 as a cancellation charge. Mea culpa as I did not carefully look at the URL. Beware. read more

There was a time that this RMV was quick, efficient, and friendly. Now, they cook their wait times by making you wait to take a number. Instead of hanging out and reading until they get to you, you revisit the pain of your first RMV experience, where you wait for hours to get to an exhausted, angry employee who tells you that you need to get a different form and then wait in line again. I've been waiting for 15 minutes just to get a number to wait. The wait advertised on the site is 27 minutes. We've literally moved forward three people since we got here and there are still four ahead of us. Once we get to the head of the line, we'll find out how long we have to wait. read more

"failing Phil" examiner Even though this review is not targeting RMV directly I would like to give my two cents regarding "failing Phil" as I just got my license from him; there is so much crap towards him. The guy is simply there to test your composure and knowledge around driving. Just to make sure that you know the basics and because Easthampton is a "funny" place (with lots of schools/school zones, double stop signs cause of the bike paths, weirdly-shaped rotaries) it might be a bit of a challenge. He is not mean/rude, he's very impersonal. And trying to do his job. Phil is not there to socialize. Hand signs, composure, STOP signs, backing up on a straight line, 3-point turn, parallel parking and boom; enjoy driving! Do not be afraid to take the test with him! :) Good luck! read more

The Brockton Registry of Motor Vehicles is the best!!!!!! I have had many opportunities to use the Brockton Registry location to do transactions with the employees. I see them as very positive, team players, present good appearance, and have great personalities. I have seen them deal with stressful situations always using a professional manner in dealing with the customer before them. Brockton Registry personal are a asset to the Massachusetts Registry. The building is spotless and kept in very good condition. I find the wait time to be very reasonable. As even in a ice cream store there are times when one must wait a little longer. I have been referred to managers on a few occasions and always completed my transaction with their help. I cannot say enough good things about them. One thing for sure they have a high degree of integrity, very positive, abide by the rules, presents a good appearance and are outstanding individuals. Peter P Spagone read more

You call and call and call but they don't answer other than to say that you'll receive a return call within 3-5 days. Huh? But, do you receive a return call? Nope. You are forgotten so the process starts all over again. It's insane and so are they. read more

I had to go there twice the people at the front desk or some of the rudest people, I'm from out of state in Massachusetts have some requirements that other states do not. I asked the African-American woman on Tuesday at the desk that was semi-polite. But on Wednesday the young Puerto Rican woman with a chip on your shoulder cut me so much attitude. I asked her that I didn't understand what this meant she told me that everybody has to fill it out. I asked her again what this means she told me everybody has to follow the rules. Well if this person and management has no idea when somebody saying they don't understand they should be removed from their job. Her Puerto Rican accent was so heavy I could barely understand her I asked her to repeat herself and then she got mad. She shouldn't be mad she should learn to speak clearly if you're with the public if not she should be in the back waiting for somebody who speaks Spanish. It's not fair to anybody who's paying taxes Who is doing the right thing to have to keep Robby just because she's mad that a 6.5 tall white man is asking questions, she was flustered her supervisor came up but still she was rude and not helpful incompetent at her job. And that's at the registration of motor vehicles in East Hampton the same day I went to the The Registry of motor vehicles in Greenfield it used to be the visitor center. They were incredibly nice they explained everything to me. I got my license and my registration new plates I was out in 30 minutes. Could it be because I understood the person yes they spoke good English yes they were courteous and polite yes management should take note of this I know you won't because it's a state job and you could give a shit less about anybody else ( it's that leftover I don't stink shit that's left over The past ministration read more

Out of all the RMV's I've been to throughout the years this one by far is the best and every person that helps me is always pleasant and helpful. read more

Unlike these not so pleasant reviews, the examiner Phil was awesome! He was very respectful, patient, and kind. He made my daughter and I feel comfortable from the start and engaged in friendly conversation the whole time. He knows what he's talking about and made my daughter preform all requirements and talked her through everything. I am glad I chose to bring my daughter to this branch despite the negative reviews I read previously. Everyone is entitled to a fair chance, don't go off of what you hear. read more

Thrill to the possibility of reclaiming your youth by visiting this RMV, as time flows backwards with the confines of this building. Your entire perception of time itself will be re-calibrated when you start to discern individual milliseconds, each more unpleasant than the last. Additionally, you will realize there is no need to be pleasant or polite, as the employees here have already discovered. read more

They literally drove me to tears. I am a new resident to both Easthampton and Ma. I came from the west coast and tried to register my vehicle and get my drivers licence. They would not accept my pink slip and made me send for a new one that is costing me over 100.00 plus additional wait time and I can not drive until I have my car registered here which will take more than 9 weeks and it is a hardship but they do not care. They could have contacted the DMV or ran the VIN to check my proof of ownership rather than be lazy and cost me more money. They're mean and rude too. REALLY EVIL. I will never go back there again. I plan to go to the Grreenfield office when I get my title n the mail. read more

The service is so outrageously bad at this branch that I felt compelled to add the business into Yelps directory (wasn't already in there) and write a review. I went 3 times to this branch and each time it was a progressively worse experience with deplorable customer service. The first time I took a number like everyone else, waited the 2+ hours (no joke), met with a woman (desk #6) and explained that I needed some questions answered. Having just moved back to MA from 5.5 years in CA, I had a bunch of things I needed sorted--license, plates, registration, title, etc. and since they don't have a customer information desk with a human being there to help (only a make-shift sandwich board with some forms), I expected her to help me. As soon as I explained that I had questions she was practically on to the next. I had 5 or so questions and she listened to 3 and said "Now that I've answered your questions, I'm going to call the next person in line" and proceeded to press the button that signaled the PA system to call the next number. I was brushed off, I felt totally unimportant and what I wished I'd said was --I waited my turn like everyone else, now I'm here and do me the favor of treating me like a human being and extending me the courtesy of answering my freakin' questions! Instead, because the next person had been called in and was already chatting with the woman, I left. On my 2nd visit I arrived early, waited less (the key is to get there early and stake out a seat by the door), got to a different woman there (desk#1) who not only scolded me for taking 2 tickets--oh yeah, for everyone who's been doing that, and I *didn't* the first time, but after seeing and hearing people say that you should take 1 ticket per item (a license ticket and a ticket for registration, etc.) depending on what different requisites you're looking to fulfill on that given day, I took 2 the second time (one for license and 1 for registration) and the lady bitched me out. Here I am thinking, well then PUT UP A SIGN that reads, "TAKE ONE TICKET ONLY"; it would take less than a minute, easy. Then she proceeded to tell me that I was lacking proof that i'd paid my sales tax. Well, I have a letter from the financing company that states the car was "PAID IN FULL"--not good enough, I need to wrangle some document from the Dept. of Revenue in CA stating as much. I was livid, why hadn;t the first lady told me this. It wasn't on my list of questions, it wasn't even something I knew to ask. So I asked her what document *precisely* do I need to request (from another freaking state-run department) so that I can be sure I'm getting the right thing?? She didn't know. Nice. 3rd visit --just this morning. Saw a new woman (desk #3). I explained I needed to sort my license and registration, she said license first and asked if i had the necessary documents. I told her "I hope so, I've been here three times" she replied "After three times I would hope so too, either that or you're a slow learner." Are you serious?!! I replied, "*OR*, you people just aren't doing your jobs properly... I waited in line and when I got--" right about here she cut me off and said "okay, okay okay". OKAY?? No, not okay, lady. Then we got to the registration, turns out, I didn't even need the damned proof of taxes paid (I ended up just bringing the bill of sale with the taxes itemized on there and the very same letter from the financing office stating the car was "Paid In Full"). Turns out that the car was considered mine from the get-go because I was financing... Nice. I bit my tongue, and refrained from telling her that she just proved what I'd suspected--that at least the last 2 people I'd seen were incompetent. The rest of the interaction went fairly smoothly, she explained I'd be getting my new license in the mail, I gathered up all my paperwork and went to "The Lift" salon across the hall to get my hair bleached on a whim. I get home only to discover I can't find my title. Since the phone number for this DMV is automated there's NO human to help. I drive all the way back, I walk right up to the same woman, and, panic-stricken, explain that yes, my hair is different, but I was just in this morning and did I leave my title there accidentally? She said "yes," and I'm instantly relieved, and then she says "We're going to send you a new one." What? She never told me she was taking it, nor explained a new one would be issued. Despite all this I'm still so relieved I'm not even registering that I should be angry, and as I turn to leave she says, "Don't worry, you're blonde now so you're allowed to be ditzy". Are you f*cking serious?! I'd expect a misogynistic comment like this from a man, but from a woman?! I would only go back to this branch to lodge a complaint. I know DMVs are notorious for being inefficient places, but I'm shocked at how miserable the people who work @ this one are. People go there for help, not to be treated like dirt. read more

I'll be honest, the people in the RMV were fine. Yes they seem dead inside but I work retail work and I feel how they feel too. They have probably been yelled at by so many people for things they can't control. But I tried to take a road test there and that's another story. Warranted I am terrified of cars. So maybe it was my nerves that didn't help. But I waited for my tester for like 10 min. When he finally gets to me we're going through the first few things. We get to the E-brake, I pull it up and it doesn't work (whether it be me or the brake I don't know.) After 3 times, rudely stops me he tells me my cars broken, that he won't go on the road with me because I'm "NOT capable of using the car" and it's broken. OK, that's fine! BUT I just got it inspected so I was mad at the car place. I take it back next day, they take me right away. I do what they wanted to test it in front of them, it works! He laughs and asks if the RMV road test guy sent us. I tell him yes and he tells me that he always sends people back for stuff that's NOT broken! Such a waste of time. Later I schedule at a different place, or tried too, and he charged me for a test I never started! He never got in the car, he wrote down that he failed me for a defective car, which wasn't broken. So now I had to fight them for that damn charge. I swear it's like they fail people to get the money. I know this all seems petty but the way he reacted and acted throughout the damn thing, really scared me away from taking another test. They need to talk to the road test people, from what I've seen in the reviews they seem to do more harm then good. read more

I'm not sure what all of the complaints are about this RMV. My son took his driver's test on 9/6/19 and the Instructor was very professional and knowledgeable. He gave my son a few tips and the test went smoothly. The man inside working the customer service booth was very friendly and congratulated my son more than once. All in all we had a great experience. read more

I know that it's popular to bash the RMV. But they had me out of there in 35 minutes today to renew my driver's license, which included going through the opening rush of people - pretty good. In hindsight, I'd suggest not going in first thing if you don't like to wait, the line would probably be shorter later in the morning. I had done the online process before going (HIGHLY RECOMMEND and make note of the RMV's email response with your number...). They had an RMV person checking everyone in first to make sure that they had the right documentation and steer you to the right line to make it an efficient process. They were all friendly and efficient. read more

Omg the wait is crazy take forever !! on a weekday 1-2hrs wait this is unbelievable. Northampton or hadley need to open up another rmv seriously :( read more

I don't think I will use this RMV again. I waited FOREVER. Eileen was very helpful. It was more the environment that made it suck. Their computer systems were down for the photos and they kept coming up and down. So when they were down they sent people away and told them just to walk up to the desk, which kinda caused chaos. I know this isn't a normal issue but it sucked and my photo didn't turn out well... But since there was such a bad mob of people behind me... I didn't ask for a retake and I just wanted to leave. Also, chairs are these AWFUL hard benches so everyone is uncomfortable and sardined. Keep in mind the parking lot is PACKED try the West lot... read more

It took two visit to the RMV to convert my CT license into an MA license. Here's the story: My wife and I stopped by the Easthampton RMV branch on Wednesday 11/13/2013 to convert our CT drivers licenses into MA licenses -- a process that we assumed would be simple and easy to do. When we arrived there were about 30 people waiting for service. There is no one there who can answer questions and the information posted (on the wall) is rather limited. I was issued ticket number B113 by the self-service ticket kiosk at 12:09 p.m. The ticket also said that my estimated wait time would be 21 minutes. At about 1 p.m. I walked back into the waiting room to see that only 2 of the 6 desks were in service. At 1:20 pm., after waiting over an hour we couldn't wait any longer so we left, without having our numbers called. When I got home I went on the RMV web site and learned that its actually possible to schedule your visit to the RMV for some transactions!. This seems to be a secret that the RMV does not want you to know, since they don't tell you anything about scheduling a visit until you have completed an on-line application. I completed an on-line application and scheduled my time for 11 am on Tuesday 11/19/2013. I arrived the the RMV (for the 2nd visit) at about 10:45 am and registered at the kiosk. I was issues ticket number V100 and I sat down to wait. At just about 11 am my number came up - right on schedule. Yea! I went to the desk and the clerk started the process to convert my CT license to an MA license. The process took about ten minutes and I left with my MA temporary license I'm hopeful that my official license will arrive soon. :: BOTTOM LINE: Do not go to the RMV unless you have completed an the on-line application and scheduled an appointment -- unless you have lots of extra time to sit around a wait to be called. read more