I dread going to the DMV! Going to this office was so easy and seamless. Our transaction was picked…read moreup from where we had a glitch. They told us what to do didn't have to wait in other lines. Got new picture, got eye test and was issued temporary license right on the spot. The fastest and easiest experience ever. Thank you all so much.

My visit to this DMV was surprisingly quick, friendly, and pain-free. It's easy to complain about…read morebureaucracy but these are people and they treated me like a person. In upstate NY that means with a dash of humor and candor. So rather than bitch about parking and paperwork, I thought I'd just be honest.

It's been just over two years since my last visit here and my return was for the same purpose as my…read morelast visit. I was surrendering plates in order to have the car removed from my insurance. I believe there have been some procedural improvements since my last visit. You now sign-in on an electronic notepad with your name and then select from the categories listed, the purpose of your visit. Surrender Plates was clearly displayed as a choice which I selected. I was then instructed to take a seat and watch one of the progress screens mounted on the walls and wait for my name to be displayed. I had arrived at 2 pm and noted on the display screen that there were about twenty people ahead of me. I can now attest to the fact that the seats are comfortable. There were between four and six of the ten clerical windows open during the time I waited. Each time a clerk became available a series of tones played, and a waiting customer's name was displayed on the progress screen with instructions to proceed to the appropriately numbered clerical window. And how long did I wait? Twenty minutes. I paid the required $1 fee for surrender of plates and left with my receipts after a total of twenty-three minutes. The clerk I did business with was pleasant. Overall experience, still 5 stars!

I needed a non-drivers ID. I held onto an old invalid ID for the past 8 years as proof of identity,…read morebut I need to find a new apartment in the new year and my old ID wouldn't cut it anymore (for that and other reasons). First, the good thing is that I didn't have to wait too long being it's Christmas Eve.. but the process of getting a non-drivers REAL ID didn't turn out to be anything like I expected. :( I did extensive research before I visited to ensure I had all my documentation. I even had to get a certified birth certificate since when I visited about two weeks earlier, they told me that my copy wasn't good enough. A couple of weeks prior to that, I mistakenly forgot my documentation, so this was my third visit. Within about 15 minutes or so, I was called. I presented everything needed according to the NY DMV website and was told I was short by one point. :( Then I was asked for my old ID. I thought that would help with the identification process and presented it. I was told it was expired (that's why I was there, and I clearly indicated on my application that I had an expired ID!) THE REP GAVE ME BACK MY OLD ID, and then asked if I had a credit card. He said it would satisfy the last point. I gave him my debit card and that satisfied all criteria. I got my (UGLY) picture taken and then met him back at his window. He told me everything was just about done, but then asked for my ID again. I gave it to him and he told me that I had to surrender it. SURRENDER IT?!?!?!? I was shook! WHY??? It's 8 years expired with my 28 year old face on it! I explained that I got a driver's license but wound up never driving due to anxiety and poor vision, and used it for identity purposes. He was intrigued and understanding, but told me it was part of their protocol. I asked him what they do with the old licenses and he said they SHRED them! I said if you're just going to shred them why can't I keep it? He spoke to a fellow Rep and she came over and said they take your license and staple it to your paperwork! (I question how true that is since my old license was INVALID by many years, so what's the point of THEIR keeping it, especially since it didn't satisfy proof of identity, ANYWAY??) Then she said that if I'm caught with an old license and a new one, it's a $10,000 fine! Make it make sense! I saw in Reddit that not every DMV takes away your license. They'll just punch a hole in it and give it back to you, or tell you to destroy it, yourself. And we're talking about UNEXPIRED licenses that are being upgraded or replaced, for some reason. In contrast, my old license has long been invalid and I had a photo on it that was nearly 33 years old!!! WHY is keeping my old license so important to me? Well, that's a pretty personal matter, but the short answer is for nostalgic reasons... so it hurts me SO much to have to give it up, only to know that they're just going to destroy it. :( As an aside, I want to say that I didn't mean to give the Rep that serviced me a hard time. :( I just couldn't understand, first, why I didn't INITIALLY meet the 6 point criteria when the NYS DMV says otherwise, and two, WHY surrending an 8 year EXPIRED/INVALID driver's license administered almost 33 years ago with my 28 year old face on it HAD TO HAPPEN. :'( The 4 stars this place would have gotten was ruined (for me) by this very thing. It's NOT fair, and I HATE their stupid "protocol". :(

I live in NJ & received a letter stating my license Cannot not be renewed & to call 518 486-9786…read more Cannot speak to a live person at this # since my NJ license # comes up incorrect & the call gets rejected.

I made a reservation but it still took some time, at least 45 min. On a good note the DMV employee…read morewas exceptional her name is Miss Fonte Albany DMV is lucky to have her

Brought a friend to register his new vehicle to this location. Bob was our service person. He was…read morevery helpful and polite and even assisted me with a question about Vet plates. I overhead the customer next to us having issues with a camper he bought with no title. The attendant there actually typed up a letter for him detailing what was needed from the prior owner...that was amazing to hear. These people set the example of good service. We got there at opening. Was out in 30 mins.

I highly recommend the RMV in Greenfield. While it is an hour's ride from my home, it is definitely…read moreworth the drive. Very well organized so people don't stand in line waiting. Also has great security! MBENNETT

I've been calling for week. Literally. Sometimes multiple times a day only to be hung up or…read moresimilar. I've never dealt with such poor customer service. I continue to be without a license despite having insurance. People here hate their jobs.

Call at your own risk of getting wrong/false answer. 2014 told my trailer didn't need to be…read moreregistered (under 200 lbs tongue weight and less then 2000 lbs), when I got a ticket for unregistered trailer called again and was told just needed a photo, weight from calibrated scale and bill of sale....wrong again. New York State cares nothing about it's people, it is only a huge money extortion machine - lie to you, charge you for it then lie again.

Can you guys at least pretend to use your phone lines? It seems kind of ridiculous to have a phone…read morenumber and then have it be called 8 times in a row and not even have a voicemail set up. It just rings until it has a disconnect tone. The last time I called I heard someone pick up the phone and then hang up.

Post Office on fence street, they don't like answering the phone, they'll let it ring until it just…read moregoes dead. They were picking up packages for the food pantry, and nobody comes to pick up the packages. Worst run post office ever...

Deplorable service. Not only does the staff do nothing to de-escalate frustration, they actively…read morework to escalate the situation and turn it into a personal attack on THEM! After telling me my dead uncle has to come re-register the vehicle, the clerk began to lecture me about the branches of government. The clerk, who was initially shouting at me from across the room, also had the nerve to say he wouldn't speak with me because I was raising my voice, even though I was trying to be heard by him... across the room... over a crowd of people. Rude. Unprofessional. Insensitive. And not a lick of compassion. These people are the reason the DMV gets a bad wrap. I would give zero stars if I could.

I had read some negative things about the RMV but my experience was totally different. Elizabeth…read morehelped me and she was wonderful. I'm an older person and she did not rush me in anyway and was just extremely courteous and helpful Elizabeth if you ever read this!

Not a bad DMV. Was able to make an appointment online. As soon as I checked in, the called me…read moreminutes later. Lots of stations and many people there but moved quickly. I was out on 30 minutes. Definitely need more parking, but other than that pretty efficient.

Is it actually possible to have a good experience at a DMV? Maybe hard to believe, but yes, or at…read moreleast it was for me. This office is very well set up, with multiple windows open, including a reception area that adds a second person when the line backs up. The woman who processed my request could not have been more friendly and helpful; it was a pleasure to work with and converse with her. Visiting here was one of my last chores for my recent move. I put it off as long as possible, not expecting it to go well. I should have come here first!!!

These folks are magicians with the DMV. Nikki was able to easily sort out a title affidavit issue…read morethat I was told at TWO DMV locations was unsolvable without getting an entirely new title (which wasn't going to be possible). I will never go to the DMV again. They are worth EVERY PENNY of their fee - which is QUITE reasonable for their value add.

We used NY Tag and Title to get my don's car registered. He lives in Brooklyn and we wanted to…read moreavoid the hassle of NYC. Anthony was great! So helpful and they got it done for us so quick. We drive from Massachusetts to Albany and they took care of the rest. Couldn't have been easier!!!