There is no LIVE support. You can't talk a real person. I created an account. Site tells me my information is incorrect.....or it can't locate me. I have lived in 3 different states. Ct. DMV is a nightmare. Even New York was better. Florida was a piece of cake. Ct. DMV is ridiculous. I am not alone in this opinion. Mention you have to go to the DMV and people will offer their sympathies. PLEASE FIX IT. Mary Rinaldi Swet read more

The most stars a DMV can get are 3 stars in my book, that's technically 5 stars in DMV land standards lol. I moved from Florida and I needed to get all my ducks in a row, that included going to the dreadful DMV. I booked an appointment online which was fairly easy. On the day of the appointment, we parked and we were looking for the entrance and a kind security guard helped us and said we can go through the side door because we had a baby carriage with us. (Front entrance had stairs and not handicap accessible). We walked to the elevator to the second floor and showed the employee at the door our appointment confirmation number. We checked in, got a number ticket, and sat down. On a weekday morning, it wasn't too busy and only waited about 15 minutes before my number was called. I needed to get a driver's license and my vehicle registered. I forgot a document at home and they gave me a hall pass to go back in a couple of hours. Pro-tip: make sure you have all your documents, and then some. In the end, I've waited at the DMV in RI and FL; this experience in CT was a little better in comparison. read more

Motor Vehicle Department - Departments of Motor Vehicles Near Me - Wethersfield, Connecticut

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I'll start off with this DMV does not look like a typical DMV. This location is the headquarters(the main office) so it's a huge building. I was a little confused as to where to park. When you 1st enter, that lot is for taking tests. Follow the lot around for regular parking, and there are plenty of lots. Checking in on my phone made entering the waiting room smooth. If you're not aware how to do so, click the link they sent your phone. Once you show the officer at the door, you can sit and wait. Your number will come up on the screens. The energy from the clerks was really great. When names were called and no one showed up, other clerks chimed in calling. It was funny. The music was great, so the wait wasn't bad. The air was a little choppy and it took breaks. They had fans but they went off about 20 mins in. I sat closer to the lower numbers in the front area. When I came in and went towards the back numbers it was way colder. I haven't registered a car since before have issues with my memory. I couldn't remember the process and was hoping I filled out the paperwork correctly. The screen rebooted while I waited and never came back to the numbers screen. I almost had a panic attack lol. The number calling system is pretty loud, so I tried to relax. There was another screen behind me, but I didn't want to get up. I have dizzy spells so I only wanted to get up when called. Of course they texted me to go up to the window by mistake lol. I was called next though. My clerk Yumna was beautiful and very sweet. She was very knowledgeable and kind. My wait all together was an hour to register a new vehicle. Other services seemed to move faster. This was a 10 out of 10 experience. I will definitely come to this location again and highly recommend. read more

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I visited the DMV in Wethersfield today. The security guard on the side entrance is unfriendly, impolite and rude. As I held the door open for another guest, in a nasty tone he barked over to shut the door - (because) it was cold. He had a look of exasperation when he saw the elderly lady slowly walk through. The other gentleman I encountered there... (an instructor) - (Dorjan) was even worse. He has zero interpersonal skills, rude, nasty and curt. From the moment I said hello he was discourteous and unpleasant. read more

Why require an appointment if you are just going to wait o er an hour anyway? So many appointme to for the same time they can't handle it. I would rather come when I want and wait than think an appointment will get me service. read more

OK... so when we think about going to DMV, we automatically think bored bearucrats who move with the speed of a tired slot and long, long waits. In fact, we might choose an unnecessary root canal over a trip to our local DMV. Well, I am here to tell you that I've had to make THREE (count one, two, three) trips to the DMV in the past THREE months. One for a State ID, one for a Learners Permit, and one for the Road Test to get my Drivers License. Every time I was seen by a friendly agent, in a timely manner, and was in and out in less than an hour. For my Road Test, I had an awesome examiner who was personable and conversational. He was actually ENCOURAGING (shock. gasp). My hats off to whomever turned DMV around from what it was 5-6 years ago to the well-oiled machine it is today! read more

Rude security guard , rude dmv employee, rude supervisor, I had all the proper documentation and they still turned me away. I had social security card, my liscense, ct insurance cards, 2 forms of residency proof, emissions test paper, birth certificate, the title to my vehicle should have been in there system but they said it wasn't. This location is a nightmare don't come here read more

Believe it or not this was a seamless effort at the DMV. Yes it took a while but there weren't any big hassles or attitudes. The woman was so nice and accommodating and took care of everything. Thank you SO much. read more

Made the appointment online and there was a link for required documents/forms. Appointment made on Saturday for the next Friday at 0805. Arrived at 0755, checked in on mobile using the text message link, got called to the desk as I approached the doors, 10minutes later I was in the car and leaving. The entire process was seamless and faultless. read more

Had an amazing experience today when calling the CT DMV 800 #. Sheryl - thank you so much for your kindness and patience!

I had an appt at 2:20. I arrived at 2:15 and there are about 75 people in line outside?! It's 25 degrees outside today. I'm thinking they need to come up with a better system. I just left, since I can do my task at AAA anyway. ------------- Edited to add: I just received a notice saying that I can test a new system to renew my driver license online. Do you know how mad I'd be right now if I had stood in that two-hour-long line to renew on Friday?! Anyway, problem solved, so I'm increasing them to 4 stars. read more

Love this place, I find it easy to get stuff done. Most times the lines are not so bad. Staff is friendly if you come in with the right attitude, and a smile never hurt no one. I expect some wait so I bring a magazine to read or my headphones and enjoy my playlist. read more

Oh boy. It's the DMV. I had succeeded in not having to deal with them for many a years, but alas my license was expiring from another state and I needed to go in person to acquire a new one as a new (and also former) resident. I went with the lowest of expectations, so I wasn't entirely upset by my experience. Setting expectations (super low) is the key to an okay-ish DMV visit. I made my appointment online, showed my confirmation to the guard at the door, and was pleasantly surprised by how nice those officers were. I went armed with everything I had - my passport, my marriage license to show name change, original birth certificate, mail at my new address...everything. And yet....trouble. My passport had expired 4 days before my appointment, and I hadn't noticed. But that was okay because I had so many other items with me, like the original birth certificate. Phew. But wait....more trouble. The marriage license was not original, it was a copy. Because the last time I had a driver's license in this state I had a different last name, they wanted the original marriage license, which meant I would have to go to town hall in order to acquire it. I have no idea what people do who get married far away or elope, but I was fortunate enough that I got married in the same town as the DMV! I explained to the employee that I would be happy to go to town hall to get it and come right back, as it was so difficult for me to get child care that day for this appointment and I didn't want to have to start all over from scratch. She was kind enough to write me what was similar to a hall pass in high school, so that I would be able to leave and come back as long as I was back within the hour. So over to town hall I went, where I had to pay $20 for an original of my marriage license. Then I brought it back to DMV. I was able to get back into the building, no problem, but then the woman who was helping me was on her lunch break so I had to wait. Then I had to do an eye exam and a jump through a couple other hoops I must have blocked from my memory. All in all, I ended up getting out of there and eventually got my new license in the mail. In conclusion, the people I dealt with at the DMV were pleasant, however the system itself is so messed up I don't understand how people get things accomplished here. I heard one older gentleman having a hell of a time because he didn't have his original birth certificate. And a family member also had a difficult time here because she didn't have all of the required documentation - they certainly make it tricky! My advice is go armed with everything you need plus more! read more

Everyone realizes, I hope, that there are many departments within the DMV other than the ones the general public interfaces with on a daily basis. To call everyone who works at an institution "grossly incompetent, stupid, lazy, rude" etc. based on a limited interaction is plain ignorant. Very unproductive. I completely agree that there should be better systems, processes, wait times etc. We get it, the DMV is no one's favorite place and can be incredibly frustrating and that OTHER state's DMV is so much better. If you're miserable being in the building for 4 hours, imagine what it's like for those that work there. Miserable customers breed miserable workers and vice versa. The employees are unhappy just like the people who are forced to use DMV's services. A LOT of changes need to happen at the DMV. But, let's stop scapegoating all the people in the trenches and start looking to the top where changes can actually be made. I know your frustration is 100% real, I feel you. It's frustrating for me too. It all starts with the top, better leadership, better practices and procedures, happier employees and better served public. The DMV is like a living meme, we just love to all rally around the "joke". For the sake of spreading less negativity, shout-out to all the helpful, intelligent, and patient workers at the DMV busting their butts. I see you smiling despite a toxic work culture, gross mismanagement, prison-like work environment, and everyone hating you. Oh, and that employee that was rude to you, I'm genuinely sorry. Unfortunately there are rude, unhelpful, dismissive people in literally every employment sector. I wish it weren't so but focus on the people who are doing good and a little less on the jerks because they're not exclusive to the DMV. read more

It's the DMV so getting 2 stars means they did a pretty good job vs the expectations. I love the Covid appointment system but also hate it at the same time. I had to travel an hour from Milford because this was the only place with an availability that was before my license expired...if I chose Bridgeport which was my closest DMV I would have had to wait until November! Ridiculous. The only positive to the appointment system is that it limits the amount of people at the DMV at once. Instead of waiting in a Disney size line, you only have to wait in a Six Flags sized line. Once your number is called, the process in CT is strange. You have to go to your assigned window/booth and give them all your info and pay for the processing of your application for license transfer (out of state). Then you have to sit and wait and then they eventually call you up for the eye test. Once your done with that you have to sit again and wait to receive your license and then pay for the license itself. Felt like one big game of musical chairs as 10 other people were doing it simultaneously with me. I think the DMV plans it's processes by throwing a bowl of spaghetti at a board and seeing which ones stick...however the ones that stick are so curly & curvy it doesn't make sense at al. The one positive about this DMV is that all the employees were very pleasant. Not gonna lie, whenever I walk into a DMV it feels like I'm walking on egg shells hoping the agent I get is having a good day. Luckily here, egg shells are avoided and it's more like walking on plywood than egg shells. One more qualm I have against the place is the security guards...they are badge happy and act like they are guarding the White House and not the Wethersfield DMV. The Overall experience was better than most DMVs despite my negatives above which means most DMVs that I've experienced have been absolutely horrendous. read more

Motor Vehicle Department - Departments of Motor Vehicles Near Me - Wethersfield, Connecticut

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Doors lock at 4. 4:00. Doors lock, 4:00. Can't get in. Can't get out. Locked. Forgot your wallet? Forgot your money? Forgot a piece of paper? Forgot your mom? Nope. Gotta pee? Hold it. If you come near closing time (4:00 or otherwise)...it can get amusing. These security folks take their jobs seriously and those doors are glued shut. Moving right along - the info desk is easy to find, the number system blasts with tremendous volume, and there are a lot of different stations to handle significant volume. The people are generally nice, organized, and happy to help. Bring a book, bring some cash. (The food places are cash only.) Get ready to lean against a wall for an undetermined amount of time. Its a DMV, by those standards...its okay. read more

Disrespectful security guards and driving instructors. Acted aggressive and unprofessional towards me when I went to take my test and wanted to crack jokes like they knew me. I had to bite my tongue. read more

We have pretty crazy standards for what passes as customer service. Over recent months I have spent a number of hours, on different days basically waiting. I was there on Saturday each time, it makes sense that it would be busy. That said, the DMV should consider this a "HOT ZONE" and schedule accordingly. Even if that means hiring some part time help. It typically took me around 30 minutes to reach the information counter where I was provided a number. The counter folks were usually helpful, to their credit. Unfortunately, once I received that number, the next wait could be a couple hours. (Seriously). The good news is that when your number is announced, you will most likely be greeted by a very nice, tired, but helpful person. I observed people working through breaks, and going beyond what one would expect of a DMV employee. The staff is pretty good at the Wethersfield DMV. There are some things you can only get done here so you need to come to this location. If you want to see what you can accomplish at this and other DMV locations, go online. You could save yourself time. I notice that some sites are setting learner permit appointments online now... GREAT IDEA! It is not healthy for the DMV staff to work in these conditions. I observed the general public randomly venting their aggravation on the first soft target they encountered. It unreasonable to expect the public to give up so much personal time simply to remain in compliance with our DMV regulations. It is even less reasonable to task DMV employees with having to deal with the perpetually annoyed public. We are paying LOTS of money to register and inspect vehicles. We are paying LOTS of money to keep our driver's licenses up to date. I am certain one reason people drive unregistered, uninspected cars and without proper licenses is because it is so difficult to manage the process. (The Public) are customers. (The DMV) Provide a service. The leadership of the DMV needs to figure out how to provide a customer experience at least as good as the worst retailer. Right now this is a toxic situation for both the public and the consumer population. Special Note Ms. Currey, Commissioner Currey of the DMV - I will offer my services FREE. I would assist you with planning and help you at least put a band-aid on this situation. It does not have to cost much to repurpose existing staff. Implementing systems does not need to be costly. Email me if you wish.. I mean it. I could help you boost the morale of your employees and improve your business processes. The formula is so simple.. It really is. I would not charge a cent, I would love would to help the people of Connecticut. Byron - Sorry for the RANT read more

Motor Vehicle Department - Departments of Motor Vehicles Near Me - Wethersfield, Connecticut

I had an 11:40 am appointment and arrived 10 minutes early. Still waiting and it's 12:10... not sure why they take appointments and still make us wait. read more

A dungeon of a dmv. But on the plus side, it does have a little cafeteria. They also have a plate turn in counter that is totally different from the regular waiting line...so that is a plus. New Britain DMV is the best in the state. Go to that one if you actually have to wait in line. read more

Motor Vehicle Department - Hours, and entrance on the left (when looking at the building from the front) - Departments of Motor Vehicles Near Me - Wethersfield, Connecticut

Out of state transfers take forever. They only have 1-2 stations open for these transactions. I'm not sure why things take forever here. Boston DMV services many more people but does not have the same bottle necks and many more services are provided. That being said the people I worked with were very nice and kind. But the whole process is such a nightmare. read more

This is my second visit to the DMV. First visit was futile due to incompetent staff that provided incorrect information. I have lived in four cities and 3 states before moving to Connecticut. For the smallest state I have ever lived in (and the most expensive in terms of taxes), this is the worst run DMV situation I have had the displeasure to deal with. The website is extremely user unfriendly. Lines are out the door. Now, I am talking about the line to get to information where you get your queue number to then wait again for your number to be called. The bozos running the information desk are clowns who have no idea what is going on. The lines are absolutely ridiculous for a state with such a low population. How is their guy running this s$$&show still with a job? Baffles me...people get out and vote against this ludicrous situation. Look at the Nevada DMV for model of an extremely efficient DMV. Really unbelievable. Epic fail in the 21st century. Heads NEED to roll. UPDATE: obtaining a new CT license by transferring a valid NV license with all my paperwork in perfect order and easy credit card transactions took three hours. As I mentioned above, can I say EPIC FAIL again? read more

Motor Vehicle Department - Line to get into the elevator on a Thursday morning. This line gets you to the elevator. EPIC FAIL. - Departments of Motor Vehicles Near Me - Wethersfield, Connecticut

If you do your research and bring everything you need for your specific task - plus a good book, your headphones, etc. - you can be in and out of this DMV very quickly. Sure, go in with low expectations Yes, everyone who works here seems a little snippy, not interested in small talk, and not necessarily interested in doing this quickly. But this is where you're stuck, and you can prepare for it. Plus, it's a great spot for people watching. There's a small deli/counter on the first floor if you need to snag some food. read more

Just wanted to say that Keith J, with the sleeve (arm tats) was fantastic! He made a typically worrisome DMV experience quick and painless. He was kind, funny, knows his job and just had that extra special something to make you feel at ease and not annoyed!! I tremendously appreciated your service, you got it right! This location was overall so much better than Enfield, maybe the water's different down here Thank you so much, Jessica I was there on August 30th 2019 at 8:45 am! read more

I would prefer to serve time in a maximum security prison than to visit this DMV location ever again. EVERYONE at this location is rude, short and basically an ass hole. I once needed to remove someone from my title, I asked the woman who gave out the 'waiting' tickets if I filled out the right form she didn't even look at it and said 'oh ya that's it', a two hour wait later I was told I filled out the wrong form and told to go to the back of the line. Thanks a ton jerk store! read more

From 8am...3 hours later, and I am officially done. Wait in the line with the herd of people In the hallway if you want anything done, unless you have an appointment for a driving test or you are just turning in your plates. The security send like groups of 10 each time to go up, so you don't move then you move a few feet and repeat every so mins. Walk up or elevate. A line to get the paper work and agent to make sure you have all the docs you need, or you will be rejected then get a number and wait. Stare and listen to the digital voice at least an hour to be called. Then you will be passed around 3 to 5 times for a document submission, eye test, payment/review, picture, and what not. Depends what you are getting so it gets confusing cause you will be passed around. My case was drivers lic. transfer from out of state, so 40 bucks to transfer and 72 more for the DL. Eek! Steep! Ya, almost fainted at the dmv. After you are done and go out side, you will feel as if you have been released from jail/prison and realize it's so Beautiful outside with a feeling of loving life a little more. Pictures included. read more

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First time dealing with the IRP Unit because I have never had a commercial vehicle. It took 10 days for them to review my documents and once reviewed I received such condescending email responses because I did not understand everything completely. I had to pay to get my documents mailed back to be to find out I had to file some of the same documents to another unit in the same building in which I drove right back there after receiving the documents to get them submitted. It would have been nice if I had the proper guidance but yet I got a nasty condescending individual. This has been the worst experience I have ever encountered in regards to a DMV. It would make sense to let the new applicants come in person but they are letting applicants that already have established IRP accounts make in person appointments. Makes no sense! read more

Pretty efficient! Friendly staff! Took longer than I thought with appointments being required.

Had to come to a Hub office for an out of state transfer. Was in at 830 am did not leave until 3pm! It was AWFUL. The major problem is you wait for your ticket to be called, go up to a desk for one thing then you have to sit back down, wait to do your vision test, sit back down, wait again to be called to pay for it. and so on. Basically not one desk does everything like in other offices i've gone to. The wait time was horrendous. The employees were not happy but also seemed exhausted and very slow moving. They really need to change the way they operate to make employees more happy and the people going here. read more

Very crazy to give a 4 star review to a DMV because usually this is the a place everyone is avoiding and after they leave they complain about how long they were there but my experience this past Saturday was nothing like that, it was quick, well organized and very successful all in a hour! Recommendation, if you are going : - go a hour early prior to the opening time! Bring your coffee and just Line up and you'll be in and out! - be prepared, if you have all your paperwork everything moves quick and fast. Overall I had a great experience and I will be back soon for that new license! read more

Just imagine having to visit hell for 5 hours and that will be exactly your experience at this DMV. I am somewhat new to the state so I can't compare to other locations. I've had to visit this place twice, but from now on will try other locations. Was here for over 3 hours each visit. I do not understand how a place can be so inefficient. I am giving two stars because the lady that we finally ended up with knew what she was doing, didn't give me a hassle, and was quick. Not friendly, just got me out of the living hell. Kudos to her. Also because Free WiFi. read more

This was the absolute worst experience . The staff is rude and sos not know what to do. They all hate their jobs and we waited 2 hours to be told that we had to go to another DMV. The girl smiled as if she was happy that we were inconvenienced.. then I asked if they could call the New Britain DMV and let them know we were coming. They said no.however when I came to the New Britain office they said that Wethersfield could have called ahead of us. Do not go here. Ever ! read more

The worst DMV I've ever met. I had questions for two transactions at the DMV and contacted my credit card company, they reviewed the cases and contacted the DMV, and the DMV never replied by the due date. The credit card company closed the case at my favor, and one month later, this disgusting DMV sent me a letter asking me to pay them in mail. I called and asked why they did not contact my credit card company and reply before the due date, they said they did not care the credit card company case and just charged me. This is really a disgusting and bureaucratic organization full of liars and cheaters! read more

Been to the DMV in four different states. This one (which is the main one in Connecticut) is by far the worst, and a good example of why CT sucks a big one. This is based on me changing over an out-of-state license in 2006-- which should be one of the easiest things to do at a DMV. Well, I stood, yes, stood in line for 45 minutes just to get the form I needed to fill out. Yeah, that's right-- there is almost zero division of labor amongst the clerks, so instead of having someone at the door get you the proper forms as soon as you walk in, like any fucking sane DMV does, you have to wait in line just to tell someone why you're there and get the forms you need, and I didn't see the forms I needed online either (nor did the website give estimated wait times at the various locations). Due to the aforementioned lack of division of labor, after I got the forms it took another 45 minutes for me to get my CT license. This has to be one of the most disorganized and mismanaged places I've been to in my life. It's a needlessly miserable experience that could be corrected through some simple reorganization that likely wouldn't cost them much money (if any) or time. Really shameful stuff here. read more

Attendees are rude, very slow, and easy to upset. I went today (Saturday) to transfer my license from AZ to CT. I've been here 2.5 hours so far and I am far from done. Disgusting and embarrassing for the state of CT to have such deficient and lame DMV. read more

Going to DMV is a horrible experience and this one is among the worst. While I prepare well before I venture here, it still takes 30 - 120 minutes to complete simple tasks. The people are pleasant but the system is flawed. Updates to the computer and office flow fail to improve things. Virtually every step could be done online prior to coming in and the final step HD a 7 minute wait and 2 minute turnaround time. Sad they cannot harness the technology they already have to better the experience. read more

This is a placeholder for a review I'll never have time to write because the Connecticut DMV Insurance Compliance Unit has already wasted so much of it. If you have a problem that can be resolved over the phone and have spent all the time on hold you can spend, just call the DMV Commissioner's Office directly and explain your problem: (860) 263-5015 The Insurance Compliance Unit only works over the phone, but their hold time is hours and hours. Several times over a period of two weeks I was on the phone for over 2-1/2 hours before finally having to hang up. Out of desperation I called the Commissioner's Office and they actually had someone call me to resolve my issue and reinstate my registration. Ridiculous fines waived, so I'm okay with not being able to give them zero stars. PS - the CT DMV is famous in other states for being a disaster. My insurance agent from the state I had my policy transferred from told me any time he hears about the CT DMV in professional newsletters, etc, it's a worst case scenario discussion. read more

HELP.......... Im going to the DMV today,,, first stopping off to get a Large Bottle of Aspirin?.......hell that cant even be strong enough,,, after reading these reviews Im freaking out ... I still havent gotten over my last trip to the DMV where I had to register my Husbands truck ugh....That was two years ago Im not ready to face this place again.. First Trip: sorry you have to come back....(thats after waiting 30 mins) The title wasnt signed properly............................. are you freaking kidding me,. okay fine ill come back,,,, Day 2 at Dmv the usual 30 min wait,,, Oh im sorry you have to come back again, what??? You need Both signatures on this title,.. I said are you sure you just dont want me to keep coming back because You like to see my beautiful smiling face?? (I got to go to the same guy twice because he said I could cut to the front of the line once I got through the first 30 min line)....it was love... He said if he won the lottery we would run off together.. you know what I think I would have a better chance of hittling the lottery then getting through a DMV line within 1 Stop and 1 Hour.. Day 3 Oh boy ,..... I did it,... another 30 mins another Line and out it only took 3 days about 6 hours and alot of Alcohol (after I got home of course!). Now seriously why would anyone be traumatized over the DMV in Wethersfield...?@@#$%^&*() Now... where are those Valiums ........ PS Ill be back later to post my review after todays little visit,, Ill send you all a post card!!! read more

Rose was my instructor! She was clear with her instructions and didn't play no games! She was on it, but still able to share JAMAICA she is a gem! read more

I saw there were some negative reviews on here and had to laugh a little. It's the DMV, what were their expectations? Anyways I've chosen to come here (over one in Willimantic) at least a half dozen times in the past few years. It's not an awesome experience but it's not Sofa King bad. read more