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    Social Security

    3.8 (9 reviews)
    Open 9:00 am - 4:00 pm

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    Ask the Community - Social Security

    Social Services  Department

    Social Services Department

    5.0(1 review)
    5.2 km

    After reading some of the reviews, I wasn't sure what to expect, but our experience at the…read moreConnecticut Department of Social Services office in Middletown was a positive one. We visited on a Monday and were surprised by how quiet the office was. There were only a couple of people ahead of us when we arrived, and we were called to the front window within about two minutes. The check-in process was quick, and the staff at the front desk were professional, courteous, and helpful. At the front window, a staff member provided us with an email address so we could send the necessary information before meeting with the caseworker. By the time we were called to the back, the worker already had everything needed, which helped make the appointment more efficient. We were also given a pager that buzzed when it was our turn to meet with a worker, so we could wait comfortably instead of wondering when we'd be called. The office was clean, organized, and had plenty of seating. I also noticed a small kids' corner with a table and books, which is a thoughtful touch for families with young children. The building is wheelchair accessible, there was plenty of parking available, and I noticed the Department of Children and Families office is located next door. Security was present with both a security guard and a police officer, and the office felt calm and orderly throughout our visit. From the time we walked in until we met with a worker was about an hour. We spent about 2 1/2 hours there overall, including the wait and our appointment. The caseworker was knowledgeable, patient, and took the time to answer our questions. Everything was resolved before we left. Government offices can sometimes involve long waits, but this visit was much smoother than I expected. The staff communicated well, treated everyone respectfully, and made what could have been a stressful experience feel organized and straightforward.

    Social Security - publicservicesgovt - Updated August 2026

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