This location requires an appointment for ALL services- I was able to secure an appointment about a week out from my initial inquiry. This is the most efficient Government Office I have ever been to- took approximately five minutes to get a replacement card sorted out, and, the representative was incredibly professional. read more

I was having issues signing up for Medicaid Part A and had to make an appointment to talk to someone. I spoke to Ms. Roper in the Middletown office and she couldn't have been nicer. She was very informative and helpful and very professional. read more

Wonderful, timely service, notably from Michael. He was able to answer all of my questions and add insights about which I had not thought previously. First-rate. And thank you. read more

I was very concerned about a problem I was having with my identity being compromised. I spoke with Michael Scavetta who helped me with my concerns, (and sleepless nights). He was very compassionate and totally competent in helping me understand what I should do to secure my social security number, I consider him a highly valued employee. It was a pleasure speaking to this young man. read more

I have had to call this office twice so far for various situations. Both times my call was answered by the loveliest human being, Michael Scavetta. So kind, so knowledgeable, he is efficient and supremely competent. A star amongst employees, Micheal handled my problems miraculously fast. I cannot express my gratitude enough so I am praying Micheal wins the Poweball!!! Thank you, Micheal, May good Karma follow you always! read more

Beware when you do call because if you are calling on behalf of someone else & if you are able to get this person on the phone in less than 1 minute, the SS Representative will Hang Up On You & they don't care if you were on hold for over an hour.. they feel entitled and you're wasting their time! News Flash..most of us do have jobs, so instead of me resting before I go to work on the ICU, I called to hold on for my child who receives benefits and I get hung up on. Their rude & be careful what type of information you receive because I was given inaccurate information and called back. We're so sorry for bothering you guys at the East Htfd CT office.. but note this.. without your clients you'd all be unemployed yourselves just like me who works in a hospital and without sick ppl, I'd be without a job. One hand washes the other.. literally! read more

In comparison to the New Britain office, this location was wonderful because it did not smell of pot and BO. Thus, the other people waiting were relatively clean both literally and figuratively. Since it was my lucky day, I did not have to wait that long. If you go there, just part in the parking lot near Celtic Tavern and just walk across Main Street. Heads up, parking is 75 cents per hour and you pay at the automated kiosk. Yes, they take cards, but if you bring cash, the machine doesn't make change. read more

Calling for a representative and getting on line with one can either be a good experience or a bad experience depending on who you're talking to. One of the representative there is downright rude. I had an issue that needed to be resolved and was going no where with the representative. Between many calls to my bank and a rude SSA rep I had enough and the last time i called I asked to speak to the supervisor. The supervisor was able to help me and put me on a 3 way call with the supervisor and my bank. I rated 2 stars for the terrible customer service I received from one of the rep at the SSA. read more

I have been there three times to get a new Social Security card because mine was stolen along with my driver's license & other important documents. I went online & researched everything I needed before I went there. Unfortunately the information online on the US Government SS website is not true. They would not accept my certified birth certificate. They would not accept my health insurance card. They wouldn't accept my certified marriage certificate or any of the other documents that are listed on the federal or state SS websites. I do not have a bank account, a passport, & am not currently employed, so I do not provide any documents from there either. You can't get your driver's license without your SS card & you can't get your SS card without a photo ID. Every time I get the document that the SS office says I need, I go back only to be told by a new person that they won't accept that either. I understand the need to be careful about issuing SS cards because of fraud, but I think things have gone a bit too far when you can't get one & you are a natural born US citizen for over 50 years with lots of documentation to prove that. And to top it off, today I went there at 330pm. The website says they are open until 4pm, the door posting says 4pm, but the lights were off, no one was there, & the office door was locked at 330pm. read more