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    Ask the Community - RMV

    Review Highlights - RMV

    I would especially like to recognize Sam, the employee who assisted me with my Real ID transaction.

    Mentioned in 3 reviews

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    Department of Motor Vehicle

    Department of Motor Vehicle

    (15 reviews)

    I was a walk in but not expecting to even get service today, I wanted to mostly clarify what type…read moreof appointment to book online (website is awful). the service was surprisingly fast for state transfer, renewal and real id (to clarify- I only to book the state transfer appointment ) Everyone was so nice and Natalie at the first window I went to was the best! I've never had a nicer experience at a dmv.

    zero stars. A one hour wait in a crowded waiting room with inadequate seating. I had a 9AM…read moreappointment. First appointment available after they opened at 9AM. I arrived early and the waiting room was already filled. They are clearly understaffed. My appointment took two hours. All I was doing was changing from a MA license to a CT license. The documentation required was insane. I had multiple ID cards. A MA license which was a Real ID. Military ID, also a Real ID. SSN card. Insurance cards. Birth certificate and marriage licenses. They still rejected them because there is a one letter difference on my birth certificate than all my other ID's. I have not used the spelling of my name on my birth cert in over 40 years and it has never been a problem. The staff was rude. I provided a plethora of proof of residency and they rejected nearly all of them. Proof of insurance with address and name on it is not good enough. Has to be insurance declaration page or the insurance ID card. WTF?! Its all the same! I provided mail with my name on it from a business. The actual documents where I bought my house. A letter from my bank with my name and address on it. Had to visit three different windows (their standard practice) and make two different payments (also their standard practice) in order to get a CT license. If I am switching from a state, especially a state that was literally a 5 minute drive away, that has a Real ID, to a CT Real ID, my identification should already be verified. This is insanity at its best. Avoid this DMV at all costs!!!

    Massachusetts Registery of Motor Vehicles - Moderately busy

    Massachusetts Registery of Motor Vehicles

    (7 reviews)

    Worst registry to go ! I have never seen such unprofessionalism take place all in one place in my…read morelife . There is no customer service to be found so rude even to my 17 year old son. Go to the Southbridge location or Leominster but not Worcester are they seriously paid to be unkind to everyone that walks in the front door! Changes need to take place. Please and thank you! I would give 0 stars

    Needed to get a new registration and plates, which must be done in person. This was my first visit…read moreto this new location, which is in an old strip mall. They took over some defunct retail space, which is a good idea, as it offered a lot of space and plenty of parking. They opened a few minutes early, and I found myself in a line of about 20 people, the gentlemen in front of me lamented that their website advertises Senior hours on Wednesday at 9am to 10am, but this didn't seem to be enforced. I'd say about 75% of the people looked like seniors. The line moved quickly, within 5 minutes I was given a number and told to have a seat. There is an abundance of seating, the space looked neat and clean. They have large flat panel screens and a clear announcement of each queue number that is called. About 30 minutes later my number was called. The woman who assisted me was polite, professional and knowledgeable. Five minutes later, I walked out with a new registration and plates. Overall, a pretty good experience!

    Rhode Island Division of Motor Vehicles - Stairs

    Rhode Island Division of Motor Vehicles

    (105 reviews)

    Leave this trash of a STATE I had insurance back to back, they blocked my registration, and I had…read moreto pay $250 for the insurance revocation. I was always under coverage and on automatic pay. These automobile laws are getting out of hand. Pay to renew registration yearly, money grab, pay for another money grab insurance revocation. I'm leaving this money-grab state with a low minimum wage and can't even survive by owning a car, which is a necessity for transportation. Do not register your vehicle in Rhode Island.

    I haven't been to the DMV in more than a decade, since I'm an AAA member and go there for my…read morelicense renewal and Real ID update. I was gifted a preferred plate and needed to make a trip to transfer them to my vehicle. I may have been able to do this via the mail, but since I had a narrow timeframe, I opted to go in person. Reservations for the main location in Cranston generally book 2-3 weeks out. I made 2 appointments for the same day, one for the morning and the other for the afternoon in case I needed to gather additional information and didn't want to wait another 2-3 week for an appointment. One good thing about COVID is that it forced a restructuring of the DMV, which ended up being better for customers and employees, so many of the updates are still in place today. Step 1: make your reservation online for the day, time, and location you want to visit Step 2: arrive during your scheduled time Step 3: security will ask to see your confirmation before allowing you access to the building Step 4: wait in the check in line and hope that you have all of the forms and documents you need to get whatever you came for done Step 5: get called to the check in window (there are 4 of them) Show the employee behind the plexiglass your confirmation number, hand over your paperwork and forms for them to review and validate. If you have everything that you need, you receive a deli style ticket with a number on it and get to proceed to the upstairs waiting area. If you don't have all the paperwork and forms you need, you'll need to straighten that out before you go any further Step 6: wait in the second floor waiting area. The seats are so worn out that the faux leather is completely work off, leaving a spongy foam cushion to sit on. Even with an appointment, I waited 40 min for my number to be called Step 7: when your number is called, proceed to the numbered booth/window the automated system told you to enter and hand your paperwork over to the employee sitting behind that plexiglass. This person may or many not be friendly, but as long as they can take care of what you went to the DMV for, that doesn't matter. Pay your fee, collect your receipt, and leave.

    Registry Of Motor Vehicles

    Registry Of Motor Vehicles

    (42 reviews)

    It's def a great RMV I love the woman Iwona at the door extremely hood demeanor and customer…read moreservice bedside manner. The security team is mostly pleasant - there's a woman at window 23 is trying to assist me. Today I have to go get my son - they said I have to wait another hour and that they called my number - I literally never moved out of my seat and they did not call or put B 103 on the screen. I even double checked if they had called it with woman in window number 10 and she was not nice to me at all. Very rude and said "if it's not on the screen we never called it."

    Writing this with the mindset that MOST people who need to come here will not read this…read more My reason for being here today is canceling my mothers plates for her vehicle. Started by spending 10+ minutes on the phone (my choice) to talk to someone to figure out the process and steps needed to be taken. Got what I needed to be done real quick online and then made my way here to finish the process. 10:30am Monday morning I figured it would busy and I was correct. Stood behind someone line who had bad body odor, so please do yourself a solid and clean up before you come. Line was all the way to the door, maybe took 25 minutes to get to the counter and another 3 minutes to cancel the plates. Overall I was pleased with the service and my experience. The security guard and lady directing people where to go could have been more pleasant when I walked out after thanking them and wishing them a good day.

    RMV - departmentsofmotorvehicles - Updated May 2026

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