My husband and I have gone to this location a few times recently and we're pleasantly surprised of the good service..... We were helped Thursday (9/4/25) in the morning by a young lady #5 lane.. system went down. Went back in the afternoon and were helped by Sam and Nicole! All of these ladies were awesome and we got our Real ID. Best RMV location !! read more

I had an excellent experience at the RMV office in Southbridge,MA. The treatment from all the employees was outstanding, friendly, respectful, and efficient. I would especially like to recognize Sam, the employee who assisted me with my Real ID transaction. She welcomed us with a warm smile and treated us with great respect. WEJDAN ALNASAR 07/28/2025 read more

This is the place to go if you have your shit together. There's plenty of information that details exactly what you need to bring. Filled with friendly, beautiful women. Security Officers will handle your behavioral issues if you can't control yourself. Be polite and courteous and things will go smoothly! - Dean L read more

Sam is awesome, very kind, helpful and friendly! I got in line and was called within 5 mins. Only took less than 20 mins to get my ID renewed. Thank you South bridge RMV, thank you Sam. read more

Servicio excelente y muy rápida atencion amabilidad y alludan en todo exelente y te orientan muy bien para que puedas solicitar rápido la identificación read more

Made an appointment online for my license renewal. It says online you can show up 30 minutes early, I showed up 20 mins early, when I checked in they told me I was only allowed to show up ten minutes early. So I immediately got back into line to check in again as it was down the hallway now. I got back up to the window 8 minutes past my appointment. So I waiting approximately 30 mins again in line. Just to be told I needed to wait an hour and a half. What's the point of the appointment? The lady replied to someone, "to make sure you're seen today" Place is a joke. read more

Full of rude and cranky people. Avoid at all costs. It's supports the stereotype of the RMV being hell on earth. I feel that most of the workers hate their job and life. Can't stand going there. If I could give zero stars I would. read more

Most people dread coming to the RMV, I'm no different. After yesterdays pleasent experience I'm more of a fan. For starters I checked the DMV's website to see what the wait time was before heading into the establishment. This is something I recommend for everyone. The site said 4 minutes by the time I arrived the wait was 15 minutes. Not to shabby! I know folks that have waited hours at this particular RMV. When I arrived despite all the snow, the lot was cleared down to the pavement and I easily found a spot to park. When you get into the building make sure you go to the checkin window to get your ticket. Otherwise, you'll be waiting forever, and nobody got time for that! The interior of the building was clean and there were many benches to sit and wait. Once my number was called I went to the booth and delt with a very pleasant young women. I was able to pay for my license renewal with my CC. However, if your registering a car make sure you have cash on had to pay for the taxes CC is not accepted for this type of transaction. It only took me a few minutes to get everything taken care of IE: new picture for my license, vision test, payment, etc. Don't forget to check the website for the wait time before you drive there, it's a must! read more

Despite a little bit of the "Masshole" aura, my visit there this morning was short and efficient. The representative that assisted me was very detailed and experienced. I registered my vehicle and my brother was scheduled to do a road test. The examiner provided a checklist for him to review and practice before going back. I thought that was pretty cool. Even though it's farther for me to come to this location I will continue to because you get things handled quickly there. I didn't rate it five stars because they do not except credit or debit cards for some transactions and they do not have an ATM. read more

Like most people, I dread going to the Registry. Long lines and unfriendly workers do nothing for me I'm happy to report that I didn't encounter any of this when I visited to renew my license. The place is tiny, and the entrance is actually on the side of the building. After taking a number, my wait was all of about 5 minutes. I was out of here in just as quickly and with a fairly painless visit. read more

Had to go there twice in a week. Once to convert my out of state drivers license to a mass license since j just moved to the state and the second time was for new plates on the car I just purchased. Both times I was in and out in 15 mins. Never had such quick service at a RMV in any state I lived in. read more

I will NEVER go here again. The people are over the top rude, hey we all hate our jobs, but there is no reason anyone should be treated as horribly as I witnessed today. Teens - take your road test somewhere else. Save your money, they'll fail you after a perfect test and rudely snatch paperwork out of your hands. Awful. Avoid this RMV at all costs. read more

No one looks forward to a trip to the RMV, which is why I made sure to have all of my documents in order to avoid any confusion or return trips. Unfortunately, I was "greeted" by an exceptionally rude public servant - I use the term loosely. On this particular day, I had just acquired my sister's gifted vehicle. Originally a car registered in MA, it was previously gifted by my father to my sister who lives in Canada. Now, my sister was buying a newer vehicle and was gifting it to me and bringing it back down to MA. This means I needed to bring to the RMV EITHER: a) The Title, OR b) The Bill of Sale, AND c) the RMV-1 form. Since Canada does not have vehicle titles any more, I brought the bill of sale and the RMV-1 form. Moreover, I brought the MVU-26 Affidavit in Support of a Claim for Exemption from Sales or Use Tax for a Motor Vehicle Transferred Within a Family, the Declaration of Importation of Motor Vehicles from the US Department of Transportation and the same form for the EPA, plus the original MA title and original bill of sale when it belonged to my father as proof that it used to be an American vehicle. As expected, the wait time at this branch was pleasantly short. I can appreciate that they have mastered customer efficiency. However, it would appear that the cost of this speed is a grossly unpleasant experience with the person behind the counter. I walked up to the counter and explained that I had been gifted my sister's vehicle and that I needed to register it and get it license plates. I handed the woman behind the counter the two essential documents. With only a brief glance at them, she proceeded to tell me that I needed to give her the title of the vehicle. I told her that I didn't have it because in Canada there are no titles for vehicles. She kept insisting that I give her the title and I read to her word for word directly from the MA RMV website the documents that are necessary for a "Vehicle Transferred as a Gift" (as explained in paragraph 2 above). She then apparently changed her mind and told me that I needed to give her the previous owner's Registration. And then kept insisting that I need this to register the vehicle until I left her counter. At no time did she look at the primary or supporting documents that I currently had. At no time did she ask me a question to better understand my situation (which I thought was straight forward until I was facing her). She kept raising her voice and telling me I needed the previous registration or she wouldn't give me my registration. In fact she turned to her colleague next to her and said she could tell it was Monday, right as I was standing in front of her. I could not say anything without her interrupting me. I asked to speak with her manager and she said she was the manager. I told her that every time I have been to the RMV and have had to face her, it has been an unpleasant experience. She seemed to enrage even more. I am not a difficult person. I do my best to be prepared. I ask questions, I discuss situations because I want to understand how I can improve. My life's work is to make people happy. So when I am faced with someone like the Southbridge RMV branch manager, I am profoundly flabbergasted. Not only did she demand I provide documentation that is not necessary for the transaction I require, she demanded it in the most unprofessional, inhuman way conceivable. The only way it could have been more unpleasant is if she had physically attacked me. The state is considering closing the Southbridge branch RMV to consolidate the work in Worcester. On the drive over I believed this to be a poor option because that would surely increase wait time and employee exasperation. However, if branch managers - employees of the state paid for by my tax dollars - believe they can wield what little power they have and verbally slap those they should be serving across the face, I wish not other fate on this woman than the close of her branch and the loss of her job. Because if she does not see that she should retire from "public service," she must be forcibly removed from her position. read more

This is probably the worst rmv to go to. I went for my road test and failed the second time for "not being close enough to the curb" when I parallel parked. The man who was with me with long grey hair was definitely sexist and spoke over me when I raised concerns and tried to have a mature conversation about why I didn't pass. These people are not human they have unrealistic expectations for human beings. I would give this place 0 stars if I could. This man made me feel less then, like my words and what I had to say wasn't good enough because of my age. I don't appreciate being talked over. At the beginning of the road test he said "you can't teach common sense" part of having common sense is having basic human respect. This man clearly is incompetent, rude, disrespectful and clearly cannot understand how reality works. I will never go back here because he made my experience so unpleasant. He should be disappointed in himself. So here's a message to him. Basic human respect should be the standard for every student you see. You aren't better than anyone because of any sort of authority you hold over anyone, and maybe listen to people when they speak. You are ignorant, blatantly rude, stupid and quite frankly the scum of the earth. Sorry the only job u could get was at the rmv! Must be embarrassing read more

Best RMV experience - it was a short line. They do the line by type of service you need. Then one friendly individual was able to help with a new license, registration and ezpass. In and out in about 35 minutes. read more

Please, don't waste your time going here. The lines are very long. Unless you get here an hour before they open and wait in line, you'll have to wait at least two hours. My son came here for his road test, and the experience was unpleasant. We had the woman examiner. This was the second time. She was rude and had an attitude. She would snap at him if he didn't do things the way she liked. He's a new driver so he's going to make mistakes here and there. He was a little bit nervous because it was his road test. If you are "too close" when you are paralell parking, even if you correct yourself, she marks it as a near collision. She marked him for driving through a yellow light, even though it was green and turned yellow right before we passed it, and if he was to stop it would have been in the middle of the intersection. She also marked him for parking the car before applying the emergency brake when doing an uphill parking. Due to the fact that the car moved forward and back not even half an inch, even though it stayed in the same place. His driving teachers that he took lessons and classes with said that it didn't matter which order you did. Her routes have the steepest hills and the sharpest turns. From what it seems, unless you're using a driving schools car, she does not pass you. Even one of my son's driving teachers warned him about her. I have not heard one person passing their driving test who've had her, or have had a good experience with her. If you do decide to go here, I suggest you use a driving school's car. Really practice, and hope you get the other examiner who's there. I will not be coming back here. read more

I could not believe how fast, easy and pleasant my business here was today! I actually drove from Worcester becauseI did not want to deal with the horror show the RMV can be downtown..staff here do a great job!! read more

The RMV branch in Southbridge MA is a nightmare. I went there on a Friday to register my new car. After having my documents checked I was given a number and had to wait about an hour and a half. The place was packed... One employee in particular, I wish i got her name, a fat hispanic woman who was working window #1, was getting different customers very upset prior to me, as was clear by their words and actions. I ended up getting her (go figure) and she looked at my insurance papers that were dated for the following day, so they couldn't help me. Not only was she very short with me, she said it very rude. After waiting an hour and a half just to find that out, I went outside to call my insurance and they were going to fix the mistake for me so I went to go back inside and the woman locked the door and wouldn't let me back in. I tried to tell her I was there for almost 2 hours and I got my issue fixed and the woman shut the door in my face. I will never go back here, it is awful. Lastly, going back to the hispanic woman in window #1, myself and a few other people who were waiting in line noticed that this particular woman was taking people as they came in the door, way ahead of others that were waiting,(every person she let jump the line was hispanic, go figure). I hope she gets fired. She is horrible read more