Most people dread coming to the RMV, I'm no different. After yesterdays pleasent experience I'm…read moremore of a fan. For starters I checked the DMV's website to see what the wait time was before heading into the establishment. This is something I recommend for everyone. The site said 4 minutes by the time I arrived the wait was 15 minutes. Not to shabby! I know folks that have waited hours at this particular RMV. When I arrived despite all the snow, the lot was cleared down to the pavement and I easily found a spot to park. When you get into the building make sure you go to the checkin window to get your ticket. Otherwise, you'll be waiting forever, and nobody got time for that! The interior of the building was clean and there were many benches to sit and wait. Once my number was called I went to the booth and delt with a very pleasant young women. I was able to pay for my license renewal with my CC. However, if your registering a car make sure you have cash on had to pay for the taxes CC is not accepted for this type of transaction. It only took me a few minutes to get everything taken care of IE: new picture for my license, vision test, payment, etc. Don't forget to check the website for the wait time before you drive there, it's a must!

Customer service and professionalism is non existent . If you don't need to go in--don't buy if…read moreyou do please go elsewhere

Needed to get a new registration and plates, which must be done in person. This was my first visit…read moreto this new location, which is in an old strip mall. They took over some defunct retail space, which is a good idea, as it offered a lot of space and plenty of parking. They opened a few minutes early, and I found myself in a line of about 20 people, the gentlemen in front of me lamented that their website advertises Senior hours on Wednesday at 9am to 10am, but this didn't seem to be enforced. I'd say about 75% of the people looked like seniors. The line moved quickly, within 5 minutes I was given a number and told to have a seat. There is an abundance of seating, the space looked neat and clean. They have large flat panel screens and a clear announcement of each queue number that is called. About 30 minutes later my number was called. The woman who assisted me was polite, professional and knowledgeable. Five minutes later, I walked out with a new registration and plates. Overall, a pretty good experience!

The worst service center ever for people who do road tests. Good luck getting it here if a hair is…read moreout of place they will fail you. meanwhile half of the BS drivers on the road today have their license. DO NOT go here for a road test the people there will automatically fail you for the smallest reason even though they probably make a million mistakes themselves but hey they have their license already right?

Visited the South Yarmouth Branch this morning and had a reservation at 9:00. Little mixup with my…read morenumber but all went well. I f you do not have a reservation for this location be prepared to wait over 3 hours as reservation customers are taken first. Do not yell while you are in line or the registry cops will not let you in. Make sure all your paperwork is complete or you will not be served. The registry clerks are there to help you so keep your cool!

Client survice is horrendous. The lack of compassion for people with challenges is or should be…read moreillegal. Making a handicap woman who husband has just died waiting a long line to be told she has to come back another day since the appointments are booked? Explain to me this reservation appointment concept because you can't make an appointment for a new car registration and you seem to wait in line upon line upon line. I have been to Chelsea Wilmington and the worst by far is Watertown

Leave this trash of a STATE I had insurance back to back, they blocked my registration, and I had…read moreto pay $250 for the insurance revocation. I was always under coverage and on automatic pay. These automobile laws are getting out of hand. Pay to renew registration yearly, money grab, pay for another money grab insurance revocation. I'm leaving this money-grab state with a low minimum wage and can't even survive by owning a car, which is a necessity for transportation. Do not register your vehicle in Rhode Island.

I haven't been to the DMV in more than a decade, since I'm an AAA member and go there for my…read morelicense renewal and Real ID update. I was gifted a preferred plate and needed to make a trip to transfer them to my vehicle. I may have been able to do this via the mail, but since I had a narrow timeframe, I opted to go in person. Reservations for the main location in Cranston generally book 2-3 weeks out. I made 2 appointments for the same day, one for the morning and the other for the afternoon in case I needed to gather additional information and didn't want to wait another 2-3 week for an appointment. One good thing about COVID is that it forced a restructuring of the DMV, which ended up being better for customers and employees, so many of the updates are still in place today. Step 1: make your reservation online for the day, time, and location you want to visit Step 2: arrive during your scheduled time Step 3: security will ask to see your confirmation before allowing you access to the building Step 4: wait in the check in line and hope that you have all of the forms and documents you need to get whatever you came for done Step 5: get called to the check in window (there are 4 of them) Show the employee behind the plexiglass your confirmation number, hand over your paperwork and forms for them to review and validate. If you have everything that you need, you receive a deli style ticket with a number on it and get to proceed to the upstairs waiting area. If you don't have all the paperwork and forms you need, you'll need to straighten that out before you go any further Step 6: wait in the second floor waiting area. The seats are so worn out that the faux leather is completely work off, leaving a spongy foam cushion to sit on. Even with an appointment, I waited 40 min for my number to be called Step 7: when your number is called, proceed to the numbered booth/window the automated system told you to enter and hand your paperwork over to the employee sitting behind that plexiglass. This person may or many not be friendly, but as long as they can take care of what you went to the DMV for, that doesn't matter. Pay your fee, collect your receipt, and leave.

Too much of a wait time, they tell you not to be more than 15 minutes late yet you come on time and…read moreyour waiting more than an hour. people have a life and have full days I have to be at my doctors appt shortly and have to drive to Worcester to get there it is to get my meds every month and I need my meds well Milford RMV doesn't care about what people have to do in life they expect you to sit for hours. Never will come here again.

Genuinely curious if the RMV recruits people who are absolutely miserable? I dealt with one nice…read morelady, but the guy checking me in and the security guard just seemed to honestly hate their life. Maybe they just don't get paid enough.

This is not a usable or competent operation. It's "secretly" not a "full service center" and by…read moresecret I mean this distinction is not listed anywhere on the website contrary to what the employee said, which is wrong, and by full service center I presume the employee who told me this implied anything you would need to go to the RMV for in person. Essentially, the only thing you can service is easy pass, which you can already do online. Oh and the ticket system is broken so it's a disorganized mess. Looks as if it's been down for a while. Main point: I cannot think of a single reason for this facility to exist as it currently stands.

Natick service center is located in excellent place far enough away from Boston but yet close…read moreenough that you know you're almost home. It houses gas multiple food locations a good size rest area and personal facilities.

Just moved back to MA and had to drive almost 2 hours to the Pittsfield RMV to get my license…read more Because of my home address not being recognized by the town, there were issues that we're going to result in my leaving there without my MA license. The RMV employee, Caryssa, went above and beyond to assist me. She spent at least 45 minutes with me to get it resolved. Caryssa is an asset to the Pittsfield RMV office and should be commended. I don't know if I would have made it home safely if I left without the license, I was that upset. Thank you Caryssa!!

They are rude, you can't no longer talk to a real person over the phone, charges on my account for…read morea vehicle that has been trade it to a dealer and they want to charge me for not having insurance on it.

I had read some negative things about the RMV but my experience was totally different. Elizabeth…read morehelped me and she was wonderful. I'm an older person and she did not rush me in anyway and was just extremely courteous and helpful Elizabeth if you ever read this!

Deplorable service. Not only does the staff do nothing to de-escalate frustration, they actively…read morework to escalate the situation and turn it into a personal attack on THEM! After telling me my dead uncle has to come re-register the vehicle, the clerk began to lecture me about the branches of government. The clerk, who was initially shouting at me from across the room, also had the nerve to say he wouldn't speak with me because I was raising my voice, even though I was trying to be heard by him... across the room... over a crowd of people. Rude. Unprofessional. Insensitive. And not a lick of compassion. These people are the reason the DMV gets a bad wrap. I would give zero stars if I could.

There is no LIVE support. You can't talk a real person. I created an account. Site tells me my…read moreinformation is incorrect.....or it can't locate me. I have lived in 3 different states. Ct. DMV is a nightmare. Even New York was better. Florida was a piece of cake. Ct. DMV is ridiculous. I am not alone in this opinion. Mention you have to go to the DMV and people will offer their sympathies. PLEASE FIX IT. Mary Rinaldi Swet

I visited the DMV in Wethersfield today. The security guard on the side entrance is unfriendly,…read moreimpolite and rude. As I held the door open for another guest, in a nasty tone he barked over to shut the door - (because) it was cold. He had a look of exasperation when he saw the elderly lady slowly walk through. The other gentleman I encountered there... (an instructor) - (Dorjan) was even worse. He has zero interpersonal skills, rude, nasty and curt. From the moment I said hello he was discourteous and unpleasant.