My husband and I have gone to this location a few times recently and we're pleasantly surprised of…read morethe good service..... We were helped Thursday (9/4/25) in the morning by a young lady #5 lane.. system went down. Went back in the afternoon and were helped by Sam and Nicole! All of these ladies were awesome and we got our Real ID. Best RMV location !!

I had an excellent experience at the RMV office in Southbridge,MA. The treatment from all the…read moreemployees was outstanding, friendly, respectful, and efficient. I would especially like to recognize Sam, the employee who assisted me with my Real ID transaction. She welcomed us with a warm smile and treated us with great respect. WEJDAN ALNASAR 07/28/2025

Worst registry to go ! I have never seen such unprofessionalism take place all in one place in my…read morelife . There is no customer service to be found so rude even to my 17 year old son. Go to the Southbridge location or Leominster but not Worcester are they seriously paid to be unkind to everyone that walks in the front door! Changes need to take place. Please and thank you! I would give 0 stars

Needed to get a new registration and plates, which must be done in person. This was my first visit…read moreto this new location, which is in an old strip mall. They took over some defunct retail space, which is a good idea, as it offered a lot of space and plenty of parking. They opened a few minutes early, and I found myself in a line of about 20 people, the gentlemen in front of me lamented that their website advertises Senior hours on Wednesday at 9am to 10am, but this didn't seem to be enforced. I'd say about 75% of the people looked like seniors. The line moved quickly, within 5 minutes I was given a number and told to have a seat. There is an abundance of seating, the space looked neat and clean. They have large flat panel screens and a clear announcement of each queue number that is called. About 30 minutes later my number was called. The woman who assisted me was polite, professional and knowledgeable. Five minutes later, I walked out with a new registration and plates. Overall, a pretty good experience!

Compared to every other RMV experience I've had, they seem to be really efficient. Currently, it's…read morewalk-ins only for title and registration, but they move really quickly. You just need to be there by at least 7:45am and only M-F. Real ID applications require an appointment. I had a wonderful human, Rayna, help me with my out-of-state title and registration transfer. She was very kind and explained what else I need to do in the process. When I went in a separate time to get my ID, they helped me do the transfer and change my name at the same time, which was very helpful. My only feedback would be that it would be ideal to have appointments available for people to do everything (license, title, and registration) all at one once if they have moved, but given how far they're booking out for Real ID appointments, it may not be the most practical. I don't know the solution, just coming up with ideas. Not a bad experience!

Nothing worse than the absolute joy on a RMV workers face when they use their discretion to deny…read moreyou from obtaining a document t you were told you were all set for.

Leave this trash of a STATE I had insurance back to back, they blocked my registration, and I had…read moreto pay $250 for the insurance revocation. I was always under coverage and on automatic pay. These automobile laws are getting out of hand. Pay to renew registration yearly, money grab, pay for another money grab insurance revocation. I'm leaving this money-grab state with a low minimum wage and can't even survive by owning a car, which is a necessity for transportation. Do not register your vehicle in Rhode Island.

I haven't been to the DMV in more than a decade, since I'm an AAA member and go there for my…read morelicense renewal and Real ID update. I was gifted a preferred plate and needed to make a trip to transfer them to my vehicle. I may have been able to do this via the mail, but since I had a narrow timeframe, I opted to go in person. Reservations for the main location in Cranston generally book 2-3 weeks out. I made 2 appointments for the same day, one for the morning and the other for the afternoon in case I needed to gather additional information and didn't want to wait another 2-3 week for an appointment. One good thing about COVID is that it forced a restructuring of the DMV, which ended up being better for customers and employees, so many of the updates are still in place today. Step 1: make your reservation online for the day, time, and location you want to visit Step 2: arrive during your scheduled time Step 3: security will ask to see your confirmation before allowing you access to the building Step 4: wait in the check in line and hope that you have all of the forms and documents you need to get whatever you came for done Step 5: get called to the check in window (there are 4 of them) Show the employee behind the plexiglass your confirmation number, hand over your paperwork and forms for them to review and validate. If you have everything that you need, you receive a deli style ticket with a number on it and get to proceed to the upstairs waiting area. If you don't have all the paperwork and forms you need, you'll need to straighten that out before you go any further Step 6: wait in the second floor waiting area. The seats are so worn out that the faux leather is completely work off, leaving a spongy foam cushion to sit on. Even with an appointment, I waited 40 min for my number to be called Step 7: when your number is called, proceed to the numbered booth/window the automated system told you to enter and hand your paperwork over to the employee sitting behind that plexiglass. This person may or many not be friendly, but as long as they can take care of what you went to the DMV for, that doesn't matter. Pay your fee, collect your receipt, and leave.

Arrived at 8:20 to get in line- which I highly recommend! At 8:35, a RMV gentlemen came outside…read morebefore they opened, to find out what everyone was needing. He gave direction to where people would need to go, what forms, and also handed out waiting tickets. He was friendly and all about expediting everyone's visit! This was above and beyond what I would expect from an employee of the RMV! A++! Once 9am hit, doors opened and we headed to where we needed to go. Seen in a very timely manner, we were helped by a lovely lady. She also offered to handle another matter for us- again another employee going above and beyond their duties!! Overall, an exceptional experience provided by the Milford RMV branch thank you!

Too much of a wait time, they tell you not to be more than 15 minutes late yet you come on time and…read moreyour waiting more than an hour. people have a life and have full days I have to be at my doctors appt shortly and have to drive to Worcester to get there it is to get my meds every month and I need my meds well Milford RMV doesn't care about what people have to do in life they expect you to sit for hours. Never will come here again.

This is not a usable or competent operation. It's "secretly" not a "full service center" and by…read moresecret I mean this distinction is not listed anywhere on the website contrary to what the employee said, which is wrong, and by full service center I presume the employee who told me this implied anything you would need to go to the RMV for in person. Essentially, the only thing you can service is easy pass, which you can already do online. Oh and the ticket system is broken so it's a disorganized mess. Looks as if it's been down for a while. Main point: I cannot think of a single reason for this facility to exist as it currently stands.

Natick service center is located in excellent place far enough away from Boston but yet close…read moreenough that you know you're almost home. It houses gas multiple food locations a good size rest area and personal facilities.

Just moved back to MA and had to drive almost 2 hours to the Pittsfield RMV to get my license…read more Because of my home address not being recognized by the town, there were issues that we're going to result in my leaving there without my MA license. The RMV employee, Caryssa, went above and beyond to assist me. She spent at least 45 minutes with me to get it resolved. Caryssa is an asset to the Pittsfield RMV office and should be commended. I don't know if I would have made it home safely if I left without the license, I was that upset. Thank you Caryssa!!

They are rude, you can't no longer talk to a real person over the phone, charges on my account for…read morea vehicle that has been trade it to a dealer and they want to charge me for not having insurance on it.

I had read some negative things about the RMV but my experience was totally different. Elizabeth…read morehelped me and she was wonderful. I'm an older person and she did not rush me in anyway and was just extremely courteous and helpful Elizabeth if you ever read this!

Stupid asf they spelled my name wrong when I wrote it clearly the right way. They didn't even do…read moreanything to fix it, just super lazy and they don't care about anything.

There is no LIVE support. You can't talk a real person. I created an account. Site tells me my…read moreinformation is incorrect.....or it can't locate me. I have lived in 3 different states. Ct. DMV is a nightmare. Even New York was better. Florida was a piece of cake. Ct. DMV is ridiculous. I am not alone in this opinion. Mention you have to go to the DMV and people will offer their sympathies. PLEASE FIX IT. Mary Rinaldi Swet

I visited the DMV in Wethersfield today. The security guard on the side entrance is unfriendly,…read moreimpolite and rude. As I held the door open for another guest, in a nasty tone he barked over to shut the door - (because) it was cold. He had a look of exasperation when he saw the elderly lady slowly walk through. The other gentleman I encountered there... (an instructor) - (Dorjan) was even worse. He has zero interpersonal skills, rude, nasty and curt. From the moment I said hello he was discourteous and unpleasant.