I feel a responsibility to our community to inform people of the risks of going to this shop. My sincere review is different from others on Google for "Riverside Speedy Tires" due to its negligence to safety and irresponsibility.
I also chose this shop because of its highly rated reviews on Google, which are not reflective of my experience.
This shop didn't bother to inspect if my car's tire stems were still safe to use, and installed a new set of tires on the old stems. This caused 2 of 4 new tires to be compromised after just a few days of low useage. One tire went completely flat, with no warning signs. If that sudden deflation happened while the car was in motion, it could have been very dangerous.
Safety should be a high priority for every tire shop and related industry. Your actions or lack of action could affect many people.
We, the consumers, count on your experience and expertise. Mistakes happen from time to time, but acknowledge them & work to minimize it; be a professional. This is not the approach of this highly rated shop. When an issue occurs, the shop denies responsibility and insists that it is someone else's (3rd party provider, customer) fault.
I am not a tire expert, but I know enough to get by: changing car tire, checking tire pressure, and finding the right information for more specialized skills. My concern is more for other people who trust in highly rated shops to be responsible and highly professional.
From my experience, Riverside speedy tires' staff installer, who worked on my car, is egregiously unprofessional, as well as the front counter staff.
They reused all 4 old tires' stems on the new set of tires; because of this, 2 of 4 tires failed within a short time (few days). The 2nd stem on my front tire came loose which cause this tire to go totally flat; luckily,my car was parked at home when this occurred. Maybe I expected too much from them. I did not ask for their procedure of new tire installation, i.e. if they replace the stems for a new set of tires. But to skip this basic safety inspection and fail to advise that the tire stems needed to be replaced is not acceptable.
The front counter staff management team refused to take accountability for their team member's error and improper practice. Upon hearing that I brought the car in after labor day weekend, she insisted the stems were good and last over a week. They shift the responsibility to other parties, instead of fixing their problems and improving.
I am money conscious but not cheap. I don't sacrifice quality, longevity, or safety when looking for a good deal.
This is my first time buying tires online, and I spent good amount of time on researching this new venture. As a result, I bought Yokohama instead of Michelin for this low book value car. Normally I get my tire service at Costco or American tire, easy and reliable.
2 stars, one 1 step above lowest.
They got me out fast in 30 minutes quickly, replacing all my tire stems with new ones. ($50 extra). The insulting comment from the front office lady "You are lucky that your (old) car doesn't need the stems with sensor, otherwise it will cost $25 per tire" was my bonus.
This would be a totally different review if this shop
1) Sincerely helps customers solve problems. Be willing to find the reason why an issue occurred and work to address it. Customers are seeking advice and expertise from you.
2) Take responsibility on shop obligation. eg. If the original quote doesn't include a certain part, bring that up to customer attention..
3) Willing to improve to give better service in the future. Willing to admit to staff mistakes and find a way to keep them from happening again.
4) Sincere to customers.
5) Go check Costco or American Tires and learn from them. I believe we need many good small businesses.
I understand that mistakes happen. However, especially in your industry, the willingness to admit wrongdoing & improve are paramount. Your actions impact public safety.
All considered, it's important that my 2 starts on Riverside Speedy Tires' so people are aware. read more