Wish I could give less than 1 star. They contacted me to set up delivery of a treadmill. Gave me…read moreset date and time frame. The delivery never came. Zero communication from them. They won't respond to any follow up I have made with them. Shame on any National vendor using them for coordination of deliveries.

They suck. Scheduled a delivery and never rung the doorbell when they came. Can't reach them on…read morethe phone. They don't reschedule. Still waiting for them to decide to deliver my stuff.

Maria and her husband are top notch business owners. They…read moretreat you like you're family. it was Wonderful to do business with them today. They are very fair in their prices and parking is easy as it is right behind the back door. Great hidden gem of a mom and pop, Pak and Ship store.

I hired Pakmail Miami to pick-up, pack and ship to me, fully insured, my auction purchases which…read moreconsisted of multiple breakable items. Despite my request for a receipt I never received one. Almost half the items arrived broken and I IMMEDIATELY contacted Maria and Ricardo the owners, and was assured by them that UPS would be in touch with me. They never claimed at the time I contacted them that I had not requested full coverage. I regularly purchase items at auction and always purchase full coverage for my cost of the items. Many, many weeks went by without a word from UPS or Pakmail Miami and I contacted Maria and Ricardo again to inform that no one from UPS had contacted me (entirely on my own initiative I had sent a complete photographic record of the damages) They emailed me claiming FOR THE VERY FIRST TIME that I had only been covered by insurance for the minimum amount of $100, claiming falsely that I had wanted to save money on insurance and also that too much time had passed and UPS would not consider any claim. ***I NEVER RECEIVED ANY COMPENSATION THAT I WAS ENTITLED TO AS A RESULT OF WHAT I CONSIDER BLANTANT NEGLIGENCE ON THE PART OF PAKMAIL MIAMI. ***IT IS ALSO MY OPINION, if that isn't clear, THAT THE OWNERS OF PAKMAIL MIAMI ARE UNTRUSTWORTHY! ***All supporting emails are available for review.

My girlfriend came to this fedex location (595 W 49th St Hialeah, FL 33012) on Friday, January…read more31st, 2025 at 5pm. There was a young blonde white guy working. He made multiple sexual innuendos towards her while licking his lips and continually looked her up and down. She went to FedEx to return a package, not to be sexualized and degraded by workers. It's absolutely pathetic that she now is literally scared to go into FedEx again because of this guy's behavior. FedEx management needs to check the cameras for this interaction and take action immediately as it's surely not the first time he's creeped out customers

My recent experience was extremely disappointing the customer service was poor, and the staff…read moreshowed very limited knowledge about their own procedures. I rarely leave negative feedback, but this visit genuinely fell far below basic expectations.

For all your shipping needs, this is the place to go! I have not been to the post office, and I…read morehave able to avoid the long lines, since dicovering this location. Courteous service, low prices, minimally no waiting, will keep me coming back as a regular customer. Do not forget to scratch Cookie's head before you leave!

I called esquire express today because I remember using them years ago and I recall their…read morereliability. Sadly, I don't know what happened over the years but today was another story. I specifically said I needed something picked up at 3pm. The courier called me at 1:30 and said no one was answering the door at the pickup location. I said thats because the pickup was scheduled for 3pm. He said oh okay no problem. I called the main number again at 4pm and asked if my package had been picked up. I was told that the courier was on his way to the pickup location. The girl answering the phone is nice and trying her best but I felt like I was talking to a small child. Mind you, I paid for rush delivery. Oh and they asked if they could drop it off tomorrow. um..... NO. I placed this request at NOON! Now it's after 5pm, I can't leave my office because I'm waiting, my boss is annoyed that he doesn't have his check and I don't even know what to say at this point other than I need to find a new courier.

This place is the most unprofessional joke of a company. I would rate them -3! They couldn't answer…read morea simple email from 5 days prior. Do not repone to text messages that they initiate. Kathleen supposedly an account manager is clueless. Then they schedule a delivery without contacting me then wonder why I'm not there. Incompetent, unprofessional , curt (yes they may need to look those words up in a dictionary) what an absolute JOKE of a company!!! Don't waste your time with these clowns!

I just got off the phone with a supplier to arrange yet another re-shipment of a "lost" UPS…read morepackage. Packages going through the Hialeah UPS sorting center constantly disappear. UPS doesn't seem to care at all, no matter how many complaints are being filed. I have to side with numerous other reviewers who assume that at this facility organized theft is the standard. It is very sad that UPS management chose to ignore this issue so far.

One of the things myself and many others have come to rely on "these times" is online ordering and…read moredelivery services such as UPS. My current experience cements that UPS is definitely the worst of them! I ordered a new iPhone, and for whatever reason my carrier delivered through this company. Sidetracking for sake of comparison, I ordered the new Apple Watch directly from Apple. They shipped thru UPS competition. My watch came on the promised date and time, well packaged and I'm already using said watch. Now, with regard to my erstwhile new phone. Even though my delivery clearly states that delivery is to a business address, UPS gives themselves a delivery window to 9pm. At that time, I'm typically at the gym and my office lobby is closed. The only thing this place has going for it is that it has a historical marker for where Amelia Earhart took off for on her fateful flight. Sadly, it appears my phone order is in a similar limbo. Tracking the package on the ups app, it showed "Out for Delivery " yet another line item on the screen shows that it was at the UPS customer center. I don't remember what combination I pressed in their extremely customer unfriendly Voice response system because it in ear impossible to speak directly to an agent, but said agent said the package was at the Hialeah location. Off I drive to this facility and it's extremely austere waiting room only to find that my package was..NOT THERE. I try calling the 800 number again but alas no luck this time in speaking with a person. As of this moment, the app shows my order as "Information Unavailable ". Hence the 1 star review. Most people are tech savvy enough that we would use apps for a majority of dealings with a business. In my case, I only call when it's something significant. Therefore, make it easier to directly talk to an agent!