Wish I could give less than 1 star. They contacted me to set up delivery of a treadmill. Gave me set date and time frame. The delivery never came. Zero communication from them. They won't respond to any follow up I have made with them. Shame on any National vendor using them for coordination of deliveries. read more

They suck. Scheduled a delivery and never rung the doorbell when they came. Can't reach them on the phone. They don't reschedule. Still waiting for them to decide to deliver my stuff. read more

I purchased an adjustable bed on March 13th from Tempur-Pedic. The seller delivered the bed to Esquire Logistics on March 17th (confirmed by DHL). The bed has been sitting in their warehouse for ten (10) days. I have not received a phone call, text message nor email attempting to schedule the delivery of the bed. I called today to ask about the delivery of the bed and they acknowledge to have the bed sitting in their warehouse and didn't know why the bed has not been delivered yet nor why no-one has contacted me to schedule the delivery.!!!??? Really bad logistics. Incompetent. Bad service. Tempur-Pedic has an excellent customer service, they should use a different carrier that can keep up with their standards. read more

The absolute worst. If I could give a minus rating I would. This company is a complete incompetent, customer hostile joke imo. They lost the mattress I ordered via Wayfair TWICE and did not realize that they lost it the second time when I mentioned it to them. I ordered the mattress through Wayfair and they agreed to ship it through a different carrier the third time and somehow that got screwed up and again it went through Esquire a third time. Going on a month to deliver a mattress...just ridiculous imo This third time, a 3-5 PM delivery window turned into 6 PM at 5PM and then 8 PM at 6PM all going through Wayfair Customer Service (Esquire never bother to call as they obviously do not consider informing customers of what is going on to be in their best interest). Finally just cancelled the order with Wayfair. Just ridiculous and why a company like Wayfair does business with a shipper that literally loses items multiple times and lies to both the customer and them about delivery status is beyond me. Don't bother ordering anything large from Wayfair in the SE Florida area at this point as while Wayfair's customer service is friendly enough and tries to help out, they have no control at all over who they ship through and it is just not worth running the risk of this company being your carrier imo. read more

This has been the worst experience in my life. This company is used by Wayfair for delivery of heavy items. I called to schedule delivery on Thursday for a Monday delivery between 12 and 4pm. My son in law waited and at 4 when he had not heard from the delivery person I called and was told I had never called and scheduled! I was angry to hear this but rescheduled for Tuesday between 4 and 8pm. He received a call from the driver saying he could deliver between 12 and 1. So he took his lunch waiting. He never came. My husband waited most of the day until it finally arrived after 4. The customer service was unsympathetic as well as Wayfair. I will never buy from them again. I would give 0 stars if I could post this review read more

Worst company ever, tried to steal my AC unit then magically found it when I asked to pay the claim. 3 different delivery days scheduled and they missed all 3... they had my pallets since June 7th and July 11th still no word. Good idea to avoid them at all costs! read more

Still waiting on a mattress and base that was delivered to them on 11/4. RANDY says that they left a message on the 6th (they did not ). RANDY said he needs to speak to the business office in my condo to find out where to send their certificate of insurance. NO OTHER DELIVERY COMPANY HAS MADE THIS MANY EXCUSES. I called Tempurpedic to complain and when looking online it seems that these complaints are the norm for this "white glove delivery company ". In the future if I order something online I will make sure that Esquire is not the one handling the delivery and installation. THIS IS CRAZY! I spent over $7000!! read more

Horrifying I received a call to get my bike delivered and they never showed up and then they lost my product. I have been calling the company and they hang up on you. I called Nordic track another sh** SHow they resent the bike I paid for white glove service and I did not receive it. After rescheduling 4 times and not showing up they dropped the box and refused to put together. I have called both companies and nothing a nightmare. read more

Terrible, still waiting for my treadmill. It's a shame ProForm has them to deliver their products. Gives ProForm a bad reputation. I've waisted 2 days from work waiting for these clowns. The saga continues... read more

We had six delivery "attempts" before we finally received our treadmill, and I believe that we finally got it because we went to the upper management of the company from which we ordered the equipment. The "attempts" include 2 no shows, 1 "the driver got into an accident," 1 "we don't have the right equipment to take it upstairs"(despite having paid for white glove service and letting Esquire know it was to go to the 2nd floor. If you have any choice, DO NOT USE THIS COMPANY! I does NOT get worse!! read more

Would give them zero stars if I could. Look at their reviews. Horrible company. Stephanie/Danielle/Monica worthless workers. Don't care about clients. Had delivery window from 11-3. Called around one asked when would item be delivered. Danielle could hardly be bothered called driver he didn't know and then she said she was going to lunch. Driver called at 5 till 3 and I was gone. Supposed to call 1/2 hour prior to arrival which would have been latest 2:30. Told them to take item back to shipper. HORRIBLE PLACE/WORTHLESS WORKERS. read more

If you can help it, avoid these people for your delivery. My delivery window was 11-3, it's now 530pm and it seems like I'll have to continue waiting for at least 2 more hours. Every time I call them, they claim I'm up next, and theat they're almost getting to me. I hope I never have to deal with these people again. read more

Trash company that get's "contracted" to move stuff. Don't bother asking them to move your things, as a customer, they don't see you as more than a source of income. I have complications in my lower back, these grease bags couldn't shove a package within my doorway. I had to literally ask the neighbor to help get my package in the house. read more

Honestly my delivery didn't come during time frame 1-4 I was told but delivery guy Brihan did follow up 15 minutes before time frame was up and advise he wouldn't be on time and it's understandable traffic is Miami is bananas! But my furniture was in tack and my what I paid for the white glove was well worth It read more

Esquire logistics advised us that our package which is a very large door was being delivered during at 4 hour window which is reasonable. Several hours later after no delivery we contacted this delivery company. one call resulted in speaking to 4 different people. We were told they would contact us that evening to tell us what happened and when we would get the package. No call that evening so we followed up at 8:45 am and Samantha advised me that by the end of the day she would get back to me with information on the package. After a 15 minute hold I spoke with Betsy the account manager who also did not understand how an enormous package could not be located on their dock. She advised me that they would contact me as soon as they find it. She attributed the issue and the incorrect delivery information to the volume of the holiday season. Companies should not use this delivery company. Unfortunately the company does not have a good logistics system in place and the personnel are unable to handle inquiries on packages. This is basic for a quality logistics company. I strongly suggest that you ask the company from which you are purchasing the name of the delivery company. Do not use Esquire Logistics they also answer the phone as express logistics. They said that they use both names. read more