UPDATE 10/27/2026: It gets worse…read more
After posting my original review, Cal Vintage finally sent a roof replacement proposal on October 17, nearly six weeks after my initial inquiry. The price ranged from $19,461 to $22,495. However, I had originally requested TWO separate estimates: one for repairs and another for a complete replacement. I still have not received a priced repair estimate.
That same evening, I sent eight detailed questions about the proposal, including the actual roof square footage, inspection findings, repair options, additional costs, and measurements collected during both visits. Most of those questions remain unanswered.
What frustrates me most is their refusal to provide the roof measurements. On September 30, Cal Vintage sent someone to our home specifically to measure and photograph our roof. I have repeatedly requested those measurements because I want to obtain competitive quotes and compare them using consistent square footage. These requests are documented in multiple emails and my BBB complaint.
Instead of providing the measurements, Lisa Perry, the company's president and office manager, described them as internal estimating information. How can a company provide a $20,000 roofing proposal but refuse to tell a homeowner the actual square footage used to calculate it?
There's also a serious disagreement about what happened during the September 21 inspection. Lisa subsequently claimed their estimator told us our roof was unrepairable and that no repair estimate would be provided. My husband and I were both present, and neither of us recalls being told that. The written repair findings were not prepared until October 21, a full month after the inspection and after I filed my BBB complaint.
On October 22, the company responded to my BBB complaint, acknowledging communication and administrative problems while maintaining its account of the inspection.
Then, on October 27, Lisa emailed stating that Cal Vintage had provided both estimates and suggested we go our separate ways. A replacement proposal and a report explaining why they won't quote repairs are NOT two separately priced estimates.
I had already stated in my original review that Cal Vintage would not be getting our business. My continued requests were about obtaining the information collected at my home, not hiring them.
After multiple emails, two inspections, a BBB complaint, and direct communication with company management, I still don't have the actual roof measurements or satisfactory answers to my questions.
This experience has gone far beyond poor communication. In my opinion, it reflects a troubling lack of transparency and accountability. I would strongly encourage homeowners to insist on documented roof measurements, inspection findings, and clearly explained pricing before considering this company.