I chose Riverstone Chophouse for my husband's birthday dinner, and unfortunately what should have been a special evening was overshadowed by poor service, food quality issues, and overall guest management from start to finish.
Early in the evening, before we were even seated, we were told the restaurant was already out of several basic menu items such as crab dip and mac and cheese. This was during early dinner service, not close to closing time, which immediately set a disappointing tone and forced our group to settle for items we would not have otherwise ordered.
Because this was my first time dining here, I was uncomfortable placing a deposit or card on file for a reservation. I called ahead and arrived over an hour early, alone, to confirm accommodations and was assured the restaurant could accommodate my party of 12 at 6:30.
When we arrived as a group, we were seated fairly quickly, which I appreciated. However, we then waited at least 15 minutes without being greeted, offered menus, or acknowledged. Drinks also took an unusually long time to arrive.
We had children with us and specifically requested that their meals come out quickly. Instead, the kids waited nearly two hours for chicken tenders. During this time, we consistently watched smaller nearby tables receive prompt service, frequent check-ins, and timely food delivery while our table was repeatedly overlooked.
I feel it is important to share that our party was a group of 12 people of color, and the contrast in service compared to smaller white parties around us was noticeable. Whether intentional or not, the difference in service and attentiveness added to an already uncomfortable experience. As paying guests celebrating a birthday, we expected to be treated with the same level of care and respect as every other table.
I ordered oysters as an appetizer, which arrived with no utensils, sauces, lemon, or setup of any kind. Despite asking multiple times, nothing was brought. When entrées finally arrived, my New York strip steak was barely warm while the plate itself was extremely hot. The scalloped potatoes were undercooked, hard, and every slice had a large rotten spot in the center, making them completely inedible. I was unable to eat at all that evening.
To make matters worse, the stool I was sitting on was broken and unsafe. When I stood up at the end of the night, the entire cushion slipped out from under me, and I nearly fell.
Before leaving, I spoke with the manager and expressed that I wish I had been told earlier that the restaurant was not prepared to properly accommodate our group. I do want to give credit where it is due, the manager did comp my entire meal, as well as my husband's meal and the children's meals, which I appreciated.
While that gesture was acknowledged, the overall experience was still deeply disappointing, especially for a birthday celebration. For these reasons, I am leaving a two-star review and hope this feedback is taken seriously so future guests do not have a similar experience. read more